JPay Blog

Welcome Back!  


We hope you’ve missed us as much as we’ve missed you!  In addition to the new facelift to the JPay Blog, new features have been added that we think you’ll enjoy. This year the blog will feature some interesting topics to help inform and educate all communities in corrections. We’re excited to have our community back and encourage you to join the conversation!



  1. Editor

    January 12, 2017 - 4:18 pm

    Hi Megan – Please contact our customer service at 800-574-5729 to review your account.

  2. Megan Scholl

    January 11, 2017 - 6:03 pm

    Sent two emails one with photo attached but neither email showing in sent folder but used three of my stamps will they receive my emails still and why r they not showing haven’t had this problem be for n been using this for few months I don’t want keep sending n using stamps when they are not appearing under sent

  3. Editor

    August 11, 2016 - 10:05 am

    Hi Ralph- Please contact our customer service at 800-574-5729 and they will be able to help you. Have a great day!

  4. Editor

    August 11, 2016 - 9:59 am

    Hi Daphne- Please contact our customer service at 800-574-5729 and they will be able to help you. Have a great day!

  5. Editor

    August 10, 2016 - 9:42 am

    Hi Audrey- Please contact our customer service at 800-574-5729 and they will be able to help you. Have a great day!

  6. Ralph

    August 9, 2016 - 10:11 pm

    I suddenly can’t email my son either via the phone app, or this portal on the website. Suddenly, after well over a year. Somebody please tell me if you’ve had the same problem – what’s the solution?

  7. Daphne White

    August 9, 2016 - 6:52 pm

    I’m trying to send my son an email and can find nowhere on the site any longer to do this. I know I still have over 40 stamps. What is the problem?

  8. Audrey J. Bradshaw

    August 5, 2016 - 10:11 pm

    Hello I was wondering can any one please help explain to me why I can not send money to my daughter. I have made sure that I have reg. my name and email address with JPay. it keeps saying that I am not listed on DOC and I know that I have3 to be for I am her mother and I have received an email from her as well. I have try on numerous times only to get rejected. This has me very up set and worried since she is thinking that I am not trying and I am. I have checked my name and email as well as my password something isn’t right and I need help with getting it straight. will someone send me an email after checking this account and see what needs corrected or if I need to contact the prison. Very worried and up set about my daughter. Thanks and Have A Bless Day!!!

  9. Editor

    August 1, 2016 - 3:28 pm

    Hi Anne-Marie – Please contact our customer support at 800-574-5729 to review your account. Have a great day!

  10. Anne-Marie Higgins

    July 31, 2016 - 7:44 pm

    I’m new to JPay and sent two of my friends emails with photos, but the photos aren’t showing in my ‘sent’ folder 🙁 The extra stamps were taken though. Is this normal? I just wanted to check what the photo looked like. Thanks.

  11. Editor

    July 29, 2016 - 10:29 am

    Hi Janice- Please contact our customer service at 800-574-5729 for assistance. Have a great day!

  12. Janice

    July 27, 2016 - 5:46 am

    I have not been on JPay for quite a while. I purchased stamps to send emails to a friend, and did not use all of my stamps. I was just informed by the inmate that Jpay is no longer available to them. When I logged into my account, I don’t see anything about my balance. What happened to the money I put onto my account? How do I get a refund?

  13. Editor

    July 25, 2016 - 11:15 am

    Hi Evangeline- Please contact our customer service at 800-574-5729 and they will be able to review your account. Have a great day!

  14. Abby

    July 25, 2016 - 11:00 am

    My son was approved for parole.
    However, it mentions that needs to complete a program prior to release.
    Where do I find information? I had call the 844 number but seems like have no other info than what we can find online..mmm… was told that is confidential information. I had looked up the codes on tdcj but don’t know where to check on him, not on the offenders information…im lost.. any one knows anything. He is in Bartlett, tx

  15. Kacee Sabo

    July 21, 2016 - 1:03 pm

    Does anyone know if sci albion is on lockdown .. Aint talked too my bf for two days. Usually talk daily..

  16. Evangeline Summers

    July 20, 2016 - 2:42 pm

    Why am I not able to email my nephew?

  17. Editor

    July 7, 2016 - 9:03 am

    Hi Cari The typical processing time for the visitation application is 25-30 days. For updates on your application, please contact your loved one’s facility. Have a great day!

  18. Lee LeTeff

    July 2, 2016 - 12:00 pm

    My son, G. Dean Milne is doing a mighty ministry and work of our Creator by mentoring others and bringing other inmates to know the love and forgiveness through our Savior, Jesus Christ. I am as proud of my son as the disciple’s families must have been of then while they were in prison and still doing the mighty work of the Lord!!!

  19. Melissa Blackburn

    June 23, 2016 - 11:37 am

    My husband was sent from county to CRFC here in FL. This is the beginning of our journey, it kills me that I can’t hear his voice for God knows how long. I’ve heard the reception center is the hardest part of this process so any tips anyone can give me would be greatly appreciated. My husband has a 5yr sentence therefore my 20 month old daughter and I do as well.

  20. virginia thomas

    June 22, 2016 - 3:49 pm

    i missed it when it was down. Even though I do not have a love one locked down i still was coming back for support. Glad u returned

  21. Nikki Christian

    June 20, 2016 - 9:37 pm

    My husband is locked up in michigan and has applied for prison boot camp. Id like to know where to go to get information on how that works.

  22. Cari Blondie

    June 19, 2016 - 4:22 am

    I miss my guy!? How long does it take to get visits approved ??

  23. Gwendolyn more

    June 15, 2016 - 9:24 am

    Dear Dandra I sent you a few dollars because I love you and I got your back don’t be mad it’s not good for you just no I love you and let me know how you doing keep praying😀😇o.k

  24. Anna Amrine

    June 14, 2016 - 3:36 am

    For my son

  25. Editor

    June 10, 2016 - 9:25 am

    Hi Jessica- If picture attachments are available at your loved one’s facility, you can send pictures from the email section of your JPay account.

  26. Jessica Wilson

    June 3, 2016 - 9:02 pm

    How do I send a pic

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