JPay Blog

Update Your iOS JPay App

Hello iOS JPay App Users! You probably saw this screen as we’ve updated the JPay app!  Please upgrade to the newest version so you can enjoy all the products and services available through the app!  The old version will not be supported, so you won’t be able to access JPay services if you don’t upgrade to the newest iOS version. Thanks!

Link for iOS App Store:    https://itunes.apple.com/us/app/jpay/id584959322

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348 Comments

  1. Carol Greene

    April 20, 2019 - 9:22 pm

    When will it be available for the androids ?

  2. Annie

    April 20, 2019 - 3:39 pm

    Same issue about delayed emails/notifications. I keep getting notified that I’ve got new messages but there aren’t any. I also never get confirmations for stamp purchases and money sent anymore, customer service never replied. Can’t call cause I’m from overseas.

  3. Shelley

    April 20, 2019 - 8:28 am

    It still won’t let me use the app

  4. Ruby

    April 20, 2019 - 12:32 am

    Hello, I have updated my app and I still do not receive any notifications which is quite frustrating because I do not know when there is a msg in my inbox and the msgs have never taken this long for me, sometimes 24 hours but before the update it was maybe 15-20 mins. Please address the notification issue, that’s most important. I have deleted the app and reinstalled many times.

  5. JPayJT

    April 18, 2019 - 3:19 pm

    Hi Krystal – The update is only available to IOS only users. When/if one becomes available for android, we will inform all customers. Thanks!

  6. JPayJT

    April 18, 2019 - 3:18 pm

    Hi Mariah – Thank you for bringing this to our attention. If you already have the current, updated app please disregard the notice. We have forward the issue you brought to our attention for review and resolution. Thanks!

  7. JPayJT

    April 18, 2019 - 3:17 pm

    Hi Latarsha – The update available is only IOS compatible. Try to uninstall and then reinstall the app and ensure you have the most up-to-date version of the app as well! If you are still experiencing issues, please email support@jpay.com or call 800-574-5729 to speak with a customer service representative. Thanks!

  8. JPayJT

    April 18, 2019 - 3:17 pm

    Hi Latarsha – The update available is only IOS compatible. Try to uninstall and then reinstall the app and ensure you have the most up-to-date version of the app as well! If you are still experiencing issues, please email support@jpay.com or call 800-574-5729 to speak with a customer service representative. Thanks!

  9. JPayJT

    April 18, 2019 - 3:15 pm

    Hi Alyssa – Thank you for bringing this to our attention. If you already have the current, updated app please disregard the notice. We have forward the issue you brought to our attention for review and resolution. Thanks!

  10. JPayJT

    April 18, 2019 - 3:15 pm

    Hi Kristi – Thank you for bringing this to our attention. If you already have the current, updated app please disregard the notice. We have forward the issue you brought to our attention for review and resolution. Thanks!

  11. JPayJT

    April 18, 2019 - 3:12 pm

    Hi Tammy – Thank you for bringing this to our attention. Often time emails deliver instantaneously. However, we strive to deliver all eMessages within 72 hours from the sent time. Also, we have forwarded the issue reported regarding login into the app. We hope to get this resolve shortly. Thanks!

  12. JPayJT

    April 18, 2019 - 3:10 pm

    Hi Tammy – We’re sorry for the inconvenience! Please uninstall and then reinstall the app and ensure you have the most up-to-date version of the app as well! If you are still experiencing issues, please email support@jpay.com or call 800-574-5729 to speak with a customer service representative. Thanks!

  13. JPayJT

    April 18, 2019 - 2:54 pm

    Hi Katelyn – We’re sorry for the inconvenience! Please uninstall and then reinstall the app and ensure you have the most up-to-date version of the app as well! If you are still experiencing issues, please email support@jpay.com or call 800-574-5729 to speak with a customer service representative. Thanks!

  14. JPayJT

    April 18, 2019 - 2:48 pm

    Hi April – Thank you for bringing this to our attention. If you already have the current, updated app please disregard the notice. We have forward the issue you brought to our attention for review and resolution. Thanks!

  15. JPayJT

    April 18, 2019 - 2:47 pm

    Hi Pamela – Thank you for bringing this to our attention. If you already have the current, updated app please disregard the notice. We have forward the issue you brought to our attention for review and resolution. Thanks!

  16. JPayJT

    April 18, 2019 - 2:46 pm

    Hi Chantel – Thank you for bringing this to our attention. If you already have the current, updated app please disregard the notice. We have forward the issue you brought to our attention for review and resolution. Thanks!

  17. JPayJT

    April 18, 2019 - 2:25 pm

    Hi Shauna – We’re sorry for the inconvenience! Please uninstall and then reinstall the app and ensure you have the most up-to-date version of the app as well! If you are still experiencing issues, please email support@jpay.com or call 800-574-5729 to speak with a customer service representative. Thanks!

  18. JPayJT

    April 18, 2019 - 2:21 pm

    Hi Christine – The comments are optional or for if you have a question. You write a post, which will be addressed. Thanks!

  19. JPayJT

    April 18, 2019 - 2:20 pm

    Hi Christine – This means that an update is available for customers using the mobile app, with iPhone. Thanks!

  20. JPayJT

    April 18, 2019 - 2:19 pm

    Hi Debra – We apologize for the delayed email notification. We have forwarded the issue you reported for further review and we believe there should be a resolution soon. Thanks!

  21. JPayJT

    April 18, 2019 - 2:19 pm

    Hi Meredith, If you are accessing JPay from a computer, please disregard the notification. Thanks!

  22. JPayJT

    April 18, 2019 - 2:18 pm

    Hi Rhonda – We’re sorry for the inconvenience! Please uninstall and then reinstall the app and ensure you have the most up-to-date version of the app as well! If you are still experiencing issues, please email support@jpay.com or call 800-574-5729 to speak with a customer service representative. Thanks!

  23. JPayJT

    April 18, 2019 - 2:15 pm

    Hi Jodi – We’re sorry for the inconvenience! Please uninstall and then reinstall the app and ensure you have the most up-to-date version of the app as well! If you are still experiencing issues, please email support@jpay.com or call 800-574-5729 to speak with a customer service representative. Thanks!

  24. JPayJT

    April 18, 2019 - 2:14 pm

    Hi Jazzy – We’re sorry for the inconvenience! Please uninstall and then reinstall the app and ensure you have the most up-to-date version of the app as well! If you are still experiencing issues, please email support@jpay.com or call 800-574-5729 to speak with a customer service representative. Thanks!

  25. JPayJT

    April 18, 2019 - 2:06 pm

    Hi Kiki – The update is only for IOS users. When/if one becomes available for android, we will inform all customers. Thanks!

  26. JPayJT

    April 18, 2019 - 12:25 pm

    Hi Brian – We apologize for the delayed email notification. We have forwarded the issue you reported for further review and we believe there should be a resolution soon. Thanks!

  27. JPayJT

    April 18, 2019 - 11:34 am

    Hi Lora – We apologize for the delayed email notification. We have forwarded the issue you reported for further review and we believe there should be a resolution soon. Also, an update is not yet available for androids, but we will be sure to keep you informed once one becomes available. Thanks!

  28. JPayJT

    April 18, 2019 - 11:33 am

    Hi Diane – Thank you for bringing this to our attention. If you already have the current, updated app please disregard the notice. We have forward the issue you brought to our attention for review and resolution. Thanks!

  29. JPayJT

    April 18, 2019 - 10:14 am

    Hi Judith – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you. Thanks!

  30. JPayJT

    April 18, 2019 - 10:14 am

    Hi Dee – The update that was available on the app was to for notifications. We apologize for the delayed email notification. We have forwarded the issue you reported for further review and we believe there should be a resolution soon. Thanks!

  31. JPayJT

    April 18, 2019 - 10:13 am

    Hi Karen – We’re sorry for the inconvenience! Please uninstall and then reinstall the app and ensure you have the most up-to-date version of the app as well! If you are still experiencing issues, hang tight. Our team is working diligently to provide a resolution, one software at a time. Thanks!

  32. JPayJT

    April 18, 2019 - 10:12 am

    Hi – Thank you for bringing this to our attention. The upgrade is available for IOS devices. Thanks you!

  33. JPayJT

    April 18, 2019 - 10:08 am

    Hi CG- We have forwarded the issue you reported for further review and we believe there should be a resolution soon. Thanks!

  34. JPayJT

    April 17, 2019 - 3:38 pm

    Hi Gloria – We are glad you are loving the blog.

  35. JPayJT

    April 17, 2019 - 3:31 pm

    Hi Rich – Thank you

  36. JPayJT

    April 17, 2019 - 3:24 pm

    Hi Ang – The update is only available for IOS users. Thanks!

  37. JPayJT

    April 17, 2019 - 2:59 pm

    Hi Gabriele – Thank you for bringing this to our attention. If you already have the current, updated app please disregard the notice. We have forward the issue you brought to our attention for review and resolution. Thanks!

  38. JPayJT

    April 17, 2019 - 2:59 pm

    Hi Ashley – We apologize for the delayed email notification. We have forwarded the issue you reported for further review and we believe there should be a resolution soon. Thanks!

  39. JPayJT

    April 17, 2019 - 2:48 pm

    Hi Lakedria – Thank you for bringing this to our attention. If you already have the current, updated app please disregard the notice. We have forward the issue you brought to our attention for review and resolution. Thanks!

  40. JPayJT

    April 17, 2019 - 2:36 pm

    HI Jessica – We apologize for the delayed email notification. We have forwarded the issue you reported for further review and we believe there should be a resolution soon. Thanks!

  41. JPayJT

    April 17, 2019 - 2:34 pm

    Hi Elsaguzman – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you. Thanks!

  42. JPayJT

    April 17, 2019 - 2:34 pm

    Hi Rosa – We’re sorry for the inconvenience! Please uninstall and then reinstall the app and ensure you have the most up-to-date version of the app as well! If you are still experiencing issues, please email support@jpay.com or call 800-574-5729 to speak with a customer service representative. Thanks!

  43. JPayJT

    April 17, 2019 - 10:57 am

    Hi RC Shokal – There are no mentions of the windows app being updated. If/when an update is available all customers will be notified. We apologize for the delayed email notification. We have forwarded the issue you reported for further review and we believe there should be a resolution soon. Thanks!

  44. JPayJT

    April 17, 2019 - 10:56 am

    Hi Tasha – We apologize for the delayed email notification. We have forwarded the issue you reported for further review and we believe there should be a resolution soon. Thanks!

  45. JPayJT

    April 17, 2019 - 10:48 am

    Hi Elizabeth – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you. Thanks!

  46. JPayJT

    April 17, 2019 - 10:46 am

    Hi Carol – Thank you for bringing this to our attention. If you already have the current, updated app please disregard the notice. We have forward the issue you brought to our attention for review and resolution. Thanks!

  47. JPayJT

    April 17, 2019 - 10:45 am

    Hi Linda – Thank you for bringing this to our attention. If you already have the current, updated app please disregard the notice. We have forward the issue you brought to our attention for review and resolution. Thanks!

  48. JPayJT

    April 17, 2019 - 10:38 am

    Hi DeDrean – Please be assured that the delay in delivery is not a regular occurrence. We strive to deliver all eMessages within 72 hours from the sent time. If the letter is sent during the weekend or a holiday, it will be delivered within 2 business days after the following Monday or the holiday. Thanks!

  49. JPayJT

    April 17, 2019 - 10:37 am

    Hi Ashley – We’re sorry for the inconvenience! Please uninstall and then reinstall the app and ensure you have the most up-to-date version of the app as well! If you are still experiencing issues, please email support@jpay.com or call 800-574-5729 to speak with a customer service representative. Thanks!

  50. JPayJT

    April 17, 2019 - 10:37 am

    Hi Mikalah – Thank you for bringing this to our attention. If you already have the current, updated app please disregard the notice. We have forward the issue you brought to our attention for review and resolution. Thanks!

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