JPay Blog

Update Your iOS JPay App

Hello iOS JPay App Users! You probably saw this screen as we’ve updated the JPay app!  Please upgrade to the newest version so you can enjoy all the products and services available through the app!  The old version will not be supported, so you won’t be able to access JPay services if you don’t upgrade to the newest iOS version. Thanks!

Link for iOS App Store:



  1. Jessica

    April 11, 2019 - 7:50 am

    how come the emails take more than one day? Sometimes takes like a month

  2. Michelle

    April 11, 2019 - 5:07 am

    I have been trying to update my account and I am not able to not receiving any messages from my love one

  3. Tammy Avery

    April 11, 2019 - 3:25 am

    what is a ios deal all about

  4. Charla

    April 11, 2019 - 12:59 am

    Every time I go into the Snap n Send part and click to view the pictures I have already sent the app just closes down

  5. Connie

    April 10, 2019 - 6:33 pm


    You guys need to fix the notification letting us know there is a new email! No audible sound. No notification on the phone. No email saying there is a new Jpay email. This has gone on too long. YOU NEED TO FIX IT! We never know when there is a new email and it’s wrong to expect us to constantly check for new emails. You would be complaining if it were happening to you, why do you let it happen to us?

  6. Lorna

    April 10, 2019 - 2:48 pm

    How the hell dobtou update this jpay it don’t update for me it’s p really staring to piss me off

  7. Cedric Lee

    April 10, 2019 - 10:05 am

    I’m trying to view my nephew email he sent to me

  8. Bibiano Alberto

    April 9, 2019 - 8:17 pm

    Hola Amor como estas?

  9. mikalah

    April 9, 2019 - 9:16 am

    Even though I have updated my app it still has the same requiring message saying that the app needs to be updated.

  10. Ashley

    April 8, 2019 - 9:53 pm

    My app will not update and there is no option to update it. I cannot send videograms.

  11. DeDrean

    April 8, 2019 - 8:56 pm

    Ever since the update on the weekends I do not get emails , and he doesn’t get mine from the weekend until Monday morning. The update isn’t working well.

  12. Linda Chamblee

    April 8, 2019 - 9:01 am

    I only have this on computer at home. It won’t tell me how to update , so what do I do ?

  13. Carol Barnes

    April 8, 2019 - 8:43 am

    System is telling me to update my info.

  14. Elizabeth lucille pino

    April 8, 2019 - 12:08 am

    How can i add some money to my husband.

  15. Tasha Longoria

    April 7, 2019 - 12:15 pm

    I keep getting notifications in my email stating that I got a new message I go to check my JPay account and there’s no message there it did this to me twice already!

  16. RC Shokal

    April 7, 2019 - 11:12 am

    (1) Are you going to update the Windows app?
    (2) Why is it that it is taking over 12 hours for you to bother sending out email notifications that “You’ve got mail”???

  17. rosa ramirez

    April 6, 2019 - 10:41 pm


  18. Elsaguzman

    April 6, 2019 - 9:31 pm

    Add money for my son in the jail

  19. Ang

    April 6, 2019 - 5:43 pm

    I was instructed to completely uninstall the app & then reinstall to update Androids


    April 5, 2019 - 10:43 pm

    Very helpful site

  21. Gloria haddock

    April 5, 2019 - 10:21 pm

    I love this web site easy to conect you love ones

  22. CG

    April 5, 2019 - 1:39 am

    When will messaging become reliable again? We’re paying for a services that works less than half the time.

  23. st

    April 4, 2019 - 10:08 pm

    I updated and now the app won’t open on Android. My friend is having same problem. Uninstalled 2x and reinstalled, restarted each time and still it doesn’t work.

  24. Karen

    April 4, 2019 - 3:06 pm

    My jpay app never works I have to use the web it’s irritating

  25. Dee

    April 4, 2019 - 12:36 pm

    I have updated the app on the IOS and I am still unable to receive notifications.

  26. Judith rayborn

    April 4, 2019 - 11:00 am

    Please how do I schedule a video visit

  27. Diane M Frank

    April 4, 2019 - 8:31 am

    how do I update apple store doesn’t show me how to update

  28. Lora Hammon

    April 4, 2019 - 7:49 am

    I have a Samsung Note 9 and for the past month I receive notices that I have incoming mail from my boyfriend at Belmont Correctional Facility . When I log on to JPAY there is nothing there. Then 2 days later I receive the email. I see that the JPAY app was updated on Apple products, is there a upgrade coming for Androids? I did uninstall and then reinstall my app, but things are still the same. Also my search engine Google Chrome is all up to date.

  29. BRIAN Kist

    April 4, 2019 - 6:18 am

    The notification system on this new app leaves a lot to be desired. I have had anywhere between 7 and 10 hours from the timeI was able to read the email on jpay until i got notified that There was on to read. What good is the phone app if it is quicker just to check online?

  30. Kiki

    April 4, 2019 - 6:04 am

    I have been trying to find the new link for my Android phone. It does not work. I keep being redirected to the forme jpay link that does not work. Can a team member please help me?

  31. Jazzy

    April 3, 2019 - 8:52 pm

    Why the I phone still don’t get notifications

  32. Jodi Hembree

    April 3, 2019 - 8:01 pm

    The app hasn’t worked in over a year for me

  33. Rhonda Jackman

    April 3, 2019 - 11:34 am

    I updated on phone…made a stamp purchase and sent money….now I can not logo onto account at all on phone. My computer still can access but I did not update that. Please assist!

  34. Meredith Richardson

    April 3, 2019 - 9:55 am

    i cannot understand much of this. What does website mean. I think I get my Jmail on Chrome?

  35. Debra

    April 3, 2019 - 9:35 am

    I have upgraded the JPay app on my I phone 8 plus and I have not been getting notifications of new in-box emails. Please fix this bug. Thanks

  36. Christine McDonagh

    April 3, 2019 - 4:20 am

    I really don’t get this

  37. Christine McDonagh

    April 3, 2019 - 4:15 am

    Hi I don’t know what I’m supposed to be saying as I’m not understanding why I have to make a comment.
    I’m not good at this internet stuff .

  38. Shauna

    April 2, 2019 - 10:55 pm

    My app still doesn’t work. It keeps saying Error: Unable to complete the request at this time. I’m putting in the right passwprd and email. It works on the browser but not the app. Is there a way to like refresh or reset my account. I’ve been dealing with this since December and I’m so annoyed

  39. Chantel

    April 2, 2019 - 10:33 pm

    Can’t update app

  40. Pamela Abrams

    April 2, 2019 - 8:53 pm

    It says I need to update my app but when I go to the App Store to update there are no updates available. I’ve even tried uninstalling the app and redownloading it and it still tells me to update the app

  41. April Martin

    April 2, 2019 - 8:48 pm


  42. Katelyn

    April 2, 2019 - 8:14 pm

    I have the most updated version of this app for my iPhone, but I am still getting this message and am unable to log in.

  43. Tammy nye

    April 2, 2019 - 5:40 pm

    Your app system is broke

  44. Tammy nye

    April 2, 2019 - 5:39 pm

    Your app is not working correctly. I have uninstalled the app and re installed the app and it is taking days for emails to come through. Or the system continues to say “error login failed.

  45. Kristi Ostavitz

    April 2, 2019 - 4:28 pm

    It won’t allow me to update the app. It shows no update available. How do I update?

  46. Alyssa

    April 2, 2019 - 4:26 pm

    It’s still not working on my phone. Plus there was never an update available when I checked


    April 2, 2019 - 4:16 pm

    My android is not working


    April 2, 2019 - 4:15 pm

    May android is working Samsung Galaxy Note 9?

  49. Mariah Marsh

    April 2, 2019 - 4:12 pm

    There is no update available in the iOS store in fact the old version will not let me login

  50. Krystal Mandel

    April 2, 2019 - 4:04 pm

    My Jpay app for Android isn’t working now. I have uninstalled and reinstalled it and restarted my phone and still won’t let me log in.

Newer Comments »

Leave a Reply

Your email address will not be published. Required fields are marked *