JPay Blog

‘Tis the Season to Stay Connected – 10% off of stamp purchases from December 5th – 12th

Staying connected is even more important during the holidays, so JPay is now offering 10% off of all stamp purchases!

Between December 5th – 12th, 2017, any stamp purchase will be 10% off – the promotional pricing is currently reflected on and the JPay mobile app.  You can also call our toll-free number to speak with a Customer Service Representative, 1-800-574-5729.

Happy Sending!




  1. JPayJT

    February 8, 2019 - 2:00 pm

    Hi Jazzy – Thank you for bringing this to our attention. We are working effortlessly to correct not receiving notification via the JPay app. Thanks!


    January 30, 2019 - 11:39 am

    Good Morning I understand that you’ll just did an update, However I have been writing for this for weeks and no response to my questions or problem.. I cant receive notification since the update and its very annoying. I feel to believe this is a big company and it should work for you to be able to be in contact with your love one.
    I really need this situation addressed.
    I also have an iPhone 8 plus

    Thanks have a great day !!

  3. JPayJT

    January 18, 2019 - 12:25 pm

    Hi Brenda – Missouri Department of Corrections have tablets available. Yes, tablets purchased at one location will be transferred to the individuals new location. Thanks!

  4. Brenda

    January 17, 2019 - 5:49 am

    When will WRDCC In St Joe, MISSOURI be getting tablets?! Cost?! Can we preorder? Also, when the inmate transfers out of diagnostics to either their new housing unit or when released– will they get to transfer tablet with them?! Sorry I have ALOT of questions regarding these. My husband is in 11 house in WRDCC currently & will be getting transferred before long. Just don’t wanna jump gun if need to wait. Ty for info!

  5. JPayJT

    January 11, 2019 - 4:39 pm

    Hello Danna – We apologize for any inconvenience you are experiencing. Please email or call 800-574-5729 to speak with a customer service representative who can help you. Thanks!

  6. DANNA

    December 25, 2018 - 6:16 pm

    I want to be kept up to date on sales and news available on JPAY and it keeps saying to: Update your email address here and receive important notifications and special discounts.
    We noticed you haven’t confirmed your email address yet, click here to update your communication settings to receive important notifications and special discounts.

    I’ve updated it it is the same email, what do I do?

  7. JPayJT

    December 12, 2018 - 11:24 am

    Hi Nikki – Please email or call 800-574-5729 to speak with a customer service representative who can give you more information on tablets. Thanks!

  8. Nikki Fenwick

    December 10, 2018 - 5:20 pm

    How much do tablets & media cost? Is there a “menu” of costs? Franklin CI in Florida

  9. JPayJT

    December 6, 2018 - 1:50 pm

    Hi Jazzy – The only two states that are having issues is California and Louisiana. All other participating states are working fine and the promotional price is displayed at checkout, there is no code or other reduction. Thanks!

  10. JAZZY

    December 6, 2018 - 1:02 pm


    Staying connected is even more important during the holidays, so JPay is now offering 10% off of all stamp purchases!
    Between December 5th – 12th, 2017, any stamp purchase will be 10% off – the promotional pricing is currently reflected on and the JPay mobile app. You can also call our toll-free number to speak with a Customer Service Representative, 1-800-574-5729.
    Happy Sending!

  11. JPayJT

    December 6, 2018 - 9:29 am

    Hi Kimberly – We service many states – what state are you referring too? Thanks!

  12. kimberly cross

    December 6, 2018 - 3:20 am

    Is there a JPay tablets in Pleasant Valley

  13. JPayJT

    December 4, 2018 - 5:54 pm

    Hi Ruby – What state is your loved one located in? Thanks!

  14. Ruby

    December 3, 2018 - 12:56 pm

    The 10% off of stamps is not showing in the JPay app..

  15. JPayJT

    December 4, 2018 - 6:07 pm

    Hi KeiAmber – the JPay tablets are not available in Indiana. Thanks!

  16. KeiAmber

    November 30, 2018 - 9:44 pm

    Hey! Is the jpay tablets available in Indiana?

  17. JPayJT

    November 26, 2018 - 9:18 am

    Hi Vickie – JPay tablets are not available in North Carolina DOC facilities. Thanks!

  18. Vickie Hughes

    November 26, 2018 - 12:19 am

    Are the tablets available in NC prisons if not do you no when

  19. JPayJT

    November 12, 2018 - 1:33 pm

    Hi Karen- The tablet was listed at the 25% off discounted price. Thanks!

  20. Karen Hite

    November 9, 2018 - 6:24 pm

    I can’t find anyplace that tells me the cost of the JP tablet without the discount.

  21. JPayJT

    October 29, 2018 - 2:34 pm

    Indiana is transferring to a new vendor, that is correct.

  22. Bruce Malinski

    October 28, 2018 - 2:01 am

    My brother who is incarcerated at IDOC Michigan City has indicated that Jpay will be terminated on December 10th and replaced by GTL. Could you please confirm if this is true?

  23. JPayJT

    October 24, 2018 - 8:43 am

    Hi Vanessa – What state is your loved one located in?

  24. Vanessa

    October 23, 2018 - 9:01 pm

    Is video visitation available in garza west unit?

  25. JPayJT

    October 17, 2018 - 2:17 pm

    Hi Paula – We are rolling out tablets now so it should be soon! Thanks!

  26. paula

    October 12, 2018 - 10:54 am

    when will the Missouri Department of Corrections or when will Boonville correctional center in Boonville MO 65233 get their tablets

  27. JPayJT

    October 2, 2018 - 4:45 pm

    Hi Sheila – Video Visitation is not available in Michigan at this time. Thanks!

  28. Sheila

    September 27, 2018 - 11:40 am

    IS video vitiation available in Parnell Correctional Facility in Jackson MI? If not do you know when it will or if it will?

  29. JPayJT

    September 25, 2018 - 3:26 pm

    Hi Sharon – Only your grandson can purchase the tablet from the kiosk, you cannot. However you can fund his media account to help. Thanks!

  30. Sharon Luther

    September 20, 2018 - 9:46 pm

    My Grandson, told me that you have a pink tablet for breast cancer awareness that cost $80.00 and is for Oct. only and has to be purchased by the relative as he does not have access to purchase it, he is @t Idaho corrections, I cannot find the info or how to purchase this, please advise.

  31. JPayJT

    September 18, 2018 - 4:23 pm

    Hi Dianne – Video Visitation is not currently available. Thanks!

  32. Dianne Gaither

    September 18, 2018 - 2:59 am

    Does the Chillicothe Correctional Center in Missouri offer video visitation?

  33. JPayJT

    September 18, 2018 - 4:25 pm

    Hi Denicea – we will alert all customers when new products and services are available, including tablets. Thanks!

  34. Denicea

    September 14, 2018 - 7:36 pm

    When will the tablets be available at Graet Meadow Correctional Facility?

  35. JPayJT

    September 4, 2018 - 1:29 pm

    Hi Christina – The tablets are available in certain CA facilities. Please email or call 800-574-5729 to speak with a customer service representative who can give you more information. Thanks!

  36. christina

    August 31, 2018 - 9:07 pm

    Are the jpay tablets available in California?

  37. Grace alcorn

    August 26, 2018 - 5:34 pm

    I love this website. I get to talk to my dad it’s a great website don’t really know how to use it and send a email

  38. JPayJT

    August 27, 2018 - 1:40 pm

    Hi Juanita – Please email or call 800-574-5729 to speak with a customer service representative who can help you purchase a tablet for your loved one. Thanks!

  39. Juanita Willis

    August 23, 2018 - 4:37 pm

    I cannot locate where to purchase a J5 tablet when I log -in. How much is it and Does the inmate have access to it at all times?

  40. Nicole hankins

    July 22, 2018 - 11:01 am

    Can Fulton diagnostic diagnostic an reseptition in Fulton mo get e card air video than

  41. JPayJT

    June 25, 2018 - 9:46 am

    Hi Robert – Please email your information to and we’ll escalate this. Reference your blog post in the email. Thanks!

  42. robert stephens

    June 24, 2018 - 3:22 pm

    I been trying to get jpay to send me a link to reset my password but no luck the thing were you click send link does not work and I called customer service about 3 times and they tell me they are working on it ??? I need to reset my password for my account please help

  43. JPayJT

    May 21, 2018 - 1:17 pm

    Hi Dian – Delivery usually takes around two weeks, depending on shipping and the facility. Thanks!

  44. Dian Gibbons

    May 19, 2018 - 10:08 am

    I’m buying a jpay5 tabet for Ohio inmate. How soon will he get it

  45. JPayJT

    May 21, 2018 - 1:19 pm

    Hi Stephen – You can purchase stamps through your JPay account on Thanks!

  46. stephen Wilcox

    May 18, 2018 - 9:28 am

    want to buy stamps

  47. JPayJT

    May 16, 2018 - 2:02 pm

    Hi Sheree – Once we have a confirmed tablet deployment date, we will inform all customers of availability.

  48. Sheree

    May 15, 2018 - 7:36 pm

    When will the tablets be available I Lawtey c. In Florida

  49. JPayJT

    May 13, 2018 - 8:14 am

    Hi Tyshay – Please email and a Customer Service Representative can look into this issue and help you. Thanks!

  50. Tyshay Walker

    May 11, 2018 - 5:40 pm

    I’m having issues for the last 6months, my husband and I email a large amount of times. we’ve been not receiving each others emails and this is an on going issue that’s not getting resolved I’ve called jpay numerous of times what other steps can I take?

  51. JPayJT

    May 11, 2018 - 8:25 am

    Hi Lorraine – Certain facilities have JP5 tablets in CDCR. Please email for more information. Thanks!

  52. Lorraine

    May 11, 2018 - 5:54 am

    Sorry i just. Went over my questions to you and it seem #3. Was not finished .I wanted to know if there were any plans to let inmates in cdcr have tablets ? If yes. Do you have a date ? Thank you Lorraine

  53. Lorraine

    May 11, 2018 - 5:44 am

    I have to questions .
    1.How will i know if an inmate has received the money i sent him thorough your app Jpay?
    2. Can i send emails through Jpay.
    To my husband in CDCR ?.
    Sorry one more .
    3. Is there any plans to let inmates
    In CDCR .?
    And yes i did send an email to Jpay
    Help/ Support over a week ago
    .With no response Thank you Lorraine

  54. JPayJT

    May 11, 2018 - 9:27 am

    Hi Shauntel – That site is not yet live, which is why the kiosk is not working just yet. Thanks!

  55. JPayJT

    May 11, 2018 - 8:27 am

    Hi Shauntel – We will look into the kiosk issue. And when a tablet deployment date has been finalized for Florida, we’ll alert all customers. Thanks!

  56. Shauntel Jones

    May 9, 2018 - 5:34 pm

    Hello @Jpay
    Do you know when the kiosk in FLdoc at Taylor prison work camp with be working? When I call the prison to get updates they said the the kiosk screen say off line no net work service avaible? Also when will the tables be issued to the inmates?

  57. JPayJT

    May 9, 2018 - 9:01 am

    Hi Fran – You can email and a Customer Service Representative can help you. Thanks!

  58. Fran

    May 7, 2018 - 6:22 pm

    How do I find out if a inmate received a letter while he is in ASU?

  59. JPayJT

    May 9, 2018 - 9:02 am

    Hi Karen – We’re sorry to hear this! Please email and our Customer Service team will work with you to resolve this issue. Thanks!

  60. Karen Dudley

    May 6, 2018 - 8:24 pm

    Some one hacked this account and put in change of password request. I never used this account. I never changed the password. My name is Karen Dudley 14404442008.

  61. JPayJT

    May 9, 2018 - 9:05 am

    Hi Cece – At this time photo attachments are not available in Missouri. Thanks!

  62. Cece

    May 5, 2018 - 5:36 pm

    Is it possible to upload pictures for inmates in the state of MO? If so how do they receive them? Are they printed out on paper or printed out like a polaroid?

  63. JPayJT

    May 9, 2018 - 9:19 am

    Hi Lorri – Whenever tablets are made available, we will make sure all customers are made aware. Thanks!

  64. Lorri Bell

    May 4, 2018 - 7:53 pm

    When will the tablets be available?

  65. JPayJT

    May 9, 2018 - 9:23 am

    Hi Carleen – There are no plans for JP5 tablets to be deployed in Indiana at this time. Thanks!

  66. Carleen Scrogham

    May 1, 2018 - 10:46 pm

    Will up at tablets be available soon in indiana

  67. JPayJT

    April 25, 2018 - 8:42 am

    Hi Amy – At this time we don’t have a confirmed date. Once a deployment date is finalized, we’ll inform all customers. Thanks!

  68. Amy

    April 24, 2018 - 6:39 pm

    When will the jpay tablets b available for florida inmates?

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