JPay Blog

Thanksgiving Day – Send a VideoGram for Only 1 Stamp

In the spirit of giving, you can send your loved ones a VideoGram for just one stamp from 9am – 9pm EST on Thanksgiving Day! Show you care by sending a 30-second video from the JPay mobile app for the discounted amount of just one stamp per VideoGram!

We hope this promotion makes it easier to stay connected with your loved ones!

The one stamp VideoGram promotion for November 23rd, 2017 is only applicable for the below locations: California Institution for Women, California Substance Abuse Treatment Facility, High Desert State Prison in California (C-Yard only), Kern Valley State Prison in California (C-Yard only), Central California Women’s Facility, Georgia DOC, Idaho DOC, Indiana DOC, Kentucky DOC, North Dakota DOC, Dakota Women’s Correctional and Rehabilitation Center in North Dakota, Ohio DOC,  Vermont DOC, Washington DOC, Milwaukee House of Corrections in Wisconsin. 

Get the JPay mobile app for iPhone and Android to send a VideoGram today!



  1. JPayJT

    January 9, 2019 - 10:09 am

    Hi Erika – Pedimos disculpas por las molestias. Por favor, tenga en cuenta que los VideoGrams solo se pueden crear, enviar y recibir a través de la opción VideoGram en la aplicación móvil de JPay. Esto solo está disponible en un teléfono celular. Gracias!

  2. Erika

    January 8, 2019 - 10:29 pm

    Por qué no puedo enviar vídeogram llevo días intentando y pasa horas cargando y no envía el vídeogram

  3. Edithel Puffenburger

    November 22, 2018 - 7:39 pm

    your mom and i for a video on Thanks giving Day at 7:30 we were so busy cooking then fell asleep so
    hope you got the video we even sent a picture with Turkey hats Love You know its hard but keep your
    Prayers up We Love You mema & mom


    November 22, 2018 - 7:03 pm


  5. JPayJT

    November 26, 2018 - 9:41 am

    Hello – You most likely were trying to send a VideoGram during the highest-volume time. We hope you were able to send at least one VideoGram throughout the day. Thanks!

  6. Temppest

    November 22, 2018 - 5:32 pm

    Hi, I’m trying to send a videogram to my loved ones at the Franklin Correctional Institute in Florida, but I keep getting a failure when trying to send a video clip from my mobile device like I normally do. It lags when sending then gives me a message “Your video clip was not sent. Do you want to try again now?”Is it due to the heavy traffic online because of the holiday?

  7. GLORIA Maria DAY

    November 22, 2018 - 12:28 pm

    Hey David
    We love you

  8. JPayJT

    November 26, 2018 - 9:47 am

    Hi Zena – All the participating locations were listed in the blog and Florida is one of them! Thanks so much!

  9. Zena Atkins

    November 22, 2018 - 11:31 am

    Will Florida prison have a video gram for today thanksgiving

  10. JPayJT

    November 21, 2018 - 2:09 pm

    Hi Carmalita – Yes, he can view the VideoGram on the kiosk! Thanks!

  11. Carmalita Wallace

    November 21, 2018 - 1:56 pm

    Hi. My brother is incarcerated at Lorain Correctional Institute in Ohio but doesn’t have a tablet. Can I still send a video gram? Can he just use the Kiosk or how does that goes? Thank you!

  12. JPayJT

    November 21, 2018 - 11:24 am

    Hi Alysha – We do not have information regarding tablets that offer those features for Ohio. As always, if/when we release new products and services, we’ll inform all customers. Thanks!

  13. Alysha

    November 21, 2018 - 10:54 am

    Jpay Jt I am talking about the tablets that are already being rolled out in some Ohio prisons where you can request calls and send messages and do more edicational work? When are they going to be available at Warren Correctional? I was told to ask you

  14. JPayJT

    November 21, 2018 - 10:42 am

    Hi Alysha – JP5 tablets are currently available in Ohio. We are not launching or offering new tablets at this time. Thanks!

  15. Alysha

    November 20, 2018 - 2:13 pm

    Hi Jpay Jt
    Can you tell me when the Warren Correctional Facility in Ohio is getting the new tablets? Please! Also how much do they cost or are they free?

  16. JPayJT

    November 6, 2018 - 1:25 pm

    Hi Cynthia – If you have the option to purchase a JPay player for your loved one, that option – along with the price, will be noted in your JPay account when you login and attempt to purchase the tablet. Thanks!

  17. Cynthia A McDonald

    November 6, 2018 - 12:54 pm

    How much are the Jpay tablets

  18. JPayJT

    August 15, 2018 - 11:16 am

    Hi Sandra – Incarcerated love ones cannot access the internet. If you’d like to communicate with your loved ones, please do so through your account. Thanks!

  19. Sandra Valdespino

    August 14, 2018 - 4:29 pm

    Hello Shawn got your letter today so Im going to try this Kiosk again. I hope you get it this time .Ive been at Brendas the last 4 days watching her fur babies while she went to visit Rachel. Johnnys phone is turned off not sure whats going on with him I will try and send you the money for the shoes. Love and miss you Mom

  20. JPayJT

    July 10, 2018 - 11:01 am

    Hi Jodi – JPay tablets are available in West Tennessee State Prison. You can find out more about all services offered on Thanks!

  21. Jodi Congdon

    July 3, 2018 - 5:09 pm

    Hi, My brother is in TN. prison. What at are these tablets I keep hear / reading about? Is it something that he can use to keep in better communication than writing letters? He loves writing letters, I don’t!! What are video gram? I am a newbee at this. He has been in prison for a long time and I just found him and I am trying to reconnect with my younger brother. Any help is welcome?

  22. JPayJT

    May 15, 2018 - 10:40 am

    Hi Glenda – You should receive a VideoGram within 24 hours. Thanks!

  23. Glenda Garner

    May 14, 2018 - 7:20 pm

    How long does it take to receive a videogram at Santa Rosa CI w/c

  24. JPayJT

    April 27, 2018 - 11:11 am

    Hi Tania – JPay does not offer commissary services, however as you mentioned, you can send money so your loved ones can buy what they need. Thanks!

  25. Tania

    April 27, 2018 - 7:32 am

    How can I purchase things for an inmate like head phones shampoos soaps etc.. Instead of sending money id like to buy things for my brother in there

  26. JPayJT

    April 23, 2018 - 9:18 am

    Hi Leatice – We always alert customers when new products and services are available. At this time we do not have any new announcements for Texas. Thanks!

  27. Leatice Porcher-Watson

    April 22, 2018 - 2:57 pm

    When will Texas be able to send videos and attachments

  28. Alejandra

    April 16, 2018 - 8:12 pm

    Hola buenas tardes quisiera enviar dinero a mi hermano está en la correctional de macomb y no sé cómo hacerlo me pide un número de BOP y no sé cuál es si pudieran apoyarme con esto de los agradecería mucho muchísimas gracias.

  29. JPayJT

    April 17, 2018 - 8:49 am

    Hi Jean – Once we have an official tablet deployment date, we’ll inform all customers! Thanks!

  30. Jean Naecker

    April 16, 2018 - 9:47 am

    When will the Tablets be available in Suwannee workcamp in Florida?

  31. Jessica

    April 8, 2018 - 7:58 pm

    Is there a form to send money to an inmate in Perry Fl. Without paying a high fee? Maybe sebding money order?

  32. JPayJT

    April 6, 2018 - 8:54 am

    Hi Leslie – We apologize for the inconvenience. Please email and a Customer Service Representative will help solve this VideoGram issue for you. Thanks!

  33. Leslie Osburn

    April 4, 2018 - 8:13 pm

    My loved one has sent out 5 video grams , we were charged the stamps but never recieved the video and the 1st one was sent over a month ago

  34. Carl

    April 4, 2018 - 7:29 pm

    Love you brother and miss you

  35. JPayJT

    April 6, 2018 - 8:55 am

    Hi Linda – You can purchase stamps (if available at your loved one’s facility) through or the JPay mobile app. Thanks!

  36. Linda Daiuto

    April 3, 2018 - 10:36 pm

    Can l buy stamps here

  37. JPayJT

    April 2, 2018 - 8:58 am

    Hi Trachelle – We’re sorry for the inconvenience! Please email and a Customer Service Representative will look into this VideoGram issue. Thanks!

  38. Trachelle McNeill

    April 1, 2018 - 9:51 am

    i recieved a video gram, but it went away before i could watch it and it was just sent. How do i retrieve to see?

  39. JPayJT

    April 2, 2018 - 9:02 am

    Hi Vanessa – As we launch new products and services, we’ll inform all customers. Thanks!

  40. Vanessa Galindo

    March 30, 2018 - 8:35 pm

    Hello question when will video visitation be allow in high desert state prison

  41. JPayJT

    March 19, 2018 - 9:01 am

    Hi Carrie – what state is your loved one located in? Thanks!

  42. Carrie

    March 16, 2018 - 8:57 am

    Is there any information on a new player that is being talked about? . Thank you

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