JPay Blog

Thanksgiving Day – Send a VideoGram for Only 1 Stamp

In the spirit of giving, you can send your loved ones a VideoGram for just one stamp from 9am – 9pm EST on Thanksgiving Day! Show you care by sending a 30-second video from the JPay mobile app for the discounted amount of just one stamp per VideoGram!

We hope this promotion makes it easier to stay connected with your loved ones!

The one stamp VideoGram promotion for November 23rd, 2017 is only applicable for the below locations: California Institution for Women, California Substance Abuse Treatment Facility, High Desert State Prison in California (C-Yard only), Kern Valley State Prison in California (C-Yard only), Central California Women’s Facility, Georgia DOC, Idaho DOC, Indiana DOC, Kentucky DOC, North Dakota DOC, Dakota Women’s Correctional and Rehabilitation Center in North Dakota, Ohio DOC,  Vermont DOC, Washington DOC, Milwaukee House of Corrections in Wisconsin. 

Get the JPay mobile app for iPhone and Android to send a VideoGram today!



  1. Cynthia A McDonald

    November 6, 2018 - 12:54 pm

    How much are the Jpay tablets

  2. JPayJT

    August 15, 2018 - 11:16 am

    Hi Sandra – Incarcerated love ones cannot access the internet. If you’d like to communicate with your loved ones, please do so through your account. Thanks!

  3. Sandra Valdespino

    August 14, 2018 - 4:29 pm

    Hello Shawn got your letter today so Im going to try this Kiosk again. I hope you get it this time .Ive been at Brendas the last 4 days watching her fur babies while she went to visit Rachel. Johnnys phone is turned off not sure whats going on with him I will try and send you the money for the shoes. Love and miss you Mom

  4. JPayJT

    July 10, 2018 - 11:01 am

    Hi Jodi – JPay tablets are available in West Tennessee State Prison. You can find out more about all services offered on Thanks!

  5. Jodi Congdon

    July 3, 2018 - 5:09 pm

    Hi, My brother is in TN. prison. What at are these tablets I keep hear / reading about? Is it something that he can use to keep in better communication than writing letters? He loves writing letters, I don’t!! What are video gram? I am a newbee at this. He has been in prison for a long time and I just found him and I am trying to reconnect with my younger brother. Any help is welcome?

  6. JPayJT

    May 15, 2018 - 10:40 am

    Hi Glenda – You should receive a VideoGram within 24 hours. Thanks!

  7. Glenda Garner

    May 14, 2018 - 7:20 pm

    How long does it take to receive a videogram at Santa Rosa CI w/c

  8. JPayJT

    April 27, 2018 - 11:11 am

    Hi Tania – JPay does not offer commissary services, however as you mentioned, you can send money so your loved ones can buy what they need. Thanks!

  9. Tania

    April 27, 2018 - 7:32 am

    How can I purchase things for an inmate like head phones shampoos soaps etc.. Instead of sending money id like to buy things for my brother in there

  10. JPayJT

    April 23, 2018 - 9:18 am

    Hi Leatice – We always alert customers when new products and services are available. At this time we do not have any new announcements for Texas. Thanks!

  11. Leatice Porcher-Watson

    April 22, 2018 - 2:57 pm

    When will Texas be able to send videos and attachments

  12. JPayJT

    April 17, 2018 - 8:49 am

    Hi Jean – Once we have an official tablet deployment date, we’ll inform all customers! Thanks!

  13. Alejandra

    April 16, 2018 - 8:12 pm

    Hola buenas tardes quisiera enviar dinero a mi hermano está en la correctional de macomb y no sé cómo hacerlo me pide un número de BOP y no sé cuál es si pudieran apoyarme con esto de los agradecería mucho muchísimas gracias.

  14. Jean Naecker

    April 16, 2018 - 9:47 am

    When will the Tablets be available in Suwannee workcamp in Florida?

  15. Jessica

    April 8, 2018 - 7:58 pm

    Is there a form to send money to an inmate in Perry Fl. Without paying a high fee? Maybe sebding money order?

  16. JPayJT

    April 6, 2018 - 8:55 am

    Hi Linda – You can purchase stamps (if available at your loved one’s facility) through or the JPay mobile app. Thanks!

  17. JPayJT

    April 6, 2018 - 8:54 am

    Hi Leslie – We apologize for the inconvenience. Please email and a Customer Service Representative will help solve this VideoGram issue for you. Thanks!

  18. Leslie Osburn

    April 4, 2018 - 8:13 pm

    My loved one has sent out 5 video grams , we were charged the stamps but never recieved the video and the 1st one was sent over a month ago

  19. Carl

    April 4, 2018 - 7:29 pm

    Love you brother and miss you

  20. Linda Daiuto

    April 3, 2018 - 10:36 pm

    Can l buy stamps here

  21. JPayJT

    April 2, 2018 - 9:02 am

    Hi Vanessa – As we launch new products and services, we’ll inform all customers. Thanks!

  22. JPayJT

    April 2, 2018 - 8:58 am

    Hi Trachelle – We’re sorry for the inconvenience! Please email and a Customer Service Representative will look into this VideoGram issue. Thanks!

  23. Trachelle McNeill

    April 1, 2018 - 9:51 am

    i recieved a video gram, but it went away before i could watch it and it was just sent. How do i retrieve to see?

  24. Vanessa Galindo

    March 30, 2018 - 8:35 pm

    Hello question when will video visitation be allow in high desert state prison

  25. Carrie

    March 21, 2018 - 8:41 pm

    Hi. He is in Ohio

  26. JPayJT

    March 19, 2018 - 9:01 am

    Hi Carrie – what state is your loved one located in? Thanks!

  27. Carrie

    March 16, 2018 - 8:57 am

    Is there any information on a new player that is being talked about? . Thank you

  28. Blanca Guzman

    March 12, 2018 - 10:14 pm

    Quiero contactarme con Miguel Guzman paredez

  29. Jade Trombetta

    March 6, 2018 - 8:53 am

    Hi Patricia – As new products and services become available, we’ll inform all customers. There is nothing to report regarding tablets at this time. Thanks!

  30. Patricia Thames

    March 5, 2018 - 9:36 am

    Can you tell me when the JP5 (or any other version) tablet will be available in Texas facilities, or if efforts are even being made to provide them to inmates in Texas? Thank you!

  31. Vonda L Denson

    February 18, 2018 - 9:05 am

    Hi is the video app were only for Thanksgiving? If not if I get the app would I be able to send a video to my loves in Florida Correctional …DOC?

  32. JPayModerator


    January 9, 2018 - 3:05 pm

    Hi Rojena – Please email or call 1-800-574-5729 to speak with a customer service representative. They’ll be able to troubleshoot and resolve any issues you may be experiencing with our Videogram service. Thanks!

  33. Rojena Owens

    January 5, 2018 - 9:19 am

    I have tried over and over again to send a video gram, but when I click on it it takes me back to email and nowhere to click on the video gram. PLEASE HELP!

  34. JPayModerator


    January 3, 2018 - 10:38 am

    Hi Jen – At this time, the only service offered at the Oklahoma County Jail is money transfer. If new services do become available there, we will be sure to notify our customers with loved ones in that facility. Thanks!

  35. JPayModerator


    January 2, 2018 - 10:09 am

    Hello Martha – At this time, Video Grams are not available in the state of Texas. If Video Grams do become available in Texas, we will be sure to notify all of our customers located there. Thanks!

  36. Martha Villarreal Hernandez

    December 29, 2017 - 7:00 pm

    Is video gram available in Texas? If so, when is the next video gram availability? Thank you

  37. Jen

    December 19, 2017 - 10:20 am

    Is there video or email available for oklahoma county jail?

  38. JPayModerator


    December 18, 2017 - 4:19 pm

    Hi Linda – At this time, the JP5 tablet is not available in Texas facilities. In the future if it does become available, everyone will be notified of its release and its features. Thanks!

  39. Linda Bland

    December 12, 2017 - 10:13 pm


    i would like to know, which prisons in TX has/offers the JP5 Tablets /program ?
    and is this something the inmate can purchase or does the family member pay ?

  40. JPayModerator


    December 11, 2017 - 2:09 pm

    Hi Lisa – At this time, the JP5 tablet is not available in all Florida facilities. When it does become available for all, everyone will be notified of it’s release and it’s features. Thanks!

  41. Lisa

    December 8, 2017 - 8:47 pm

    I would like to know if the JP5 tablets/program is available in Calhoun Correctional, FL? If not currently, do you know if and when?

  42. JPayModerator


    December 7, 2017 - 3:19 pm

    Hi Karen – In order to complete a Video Visitation, some states do require that your on the individuals approved visitor list. For additional information regarding our Video Visitation service, please email or call 800-574-5729 to speak with a customer service representative. Thanks!

  43. JPayModerator


    December 6, 2017 - 11:33 am

    Hi Matt – Unfortunately, JPay does not process visit request forms. This process may be completed by your loved ones facility and will be best to reach out to them for more information about the status of your request. Thanks!

  44. matt sutter

    December 4, 2017 - 4:59 pm

    i did the jpay visit form online over 3 weeks ago and am wondering why it is still showing pending is it normal for it to take this long to get an approval

  45. JPayModerator


    December 4, 2017 - 9:04 am

    Hi Boemi – At this time, our services have not been made available to all our facilities as of yet. When it does become available for all, you’ll be notified. We thank you for using our products and services, have a great day!

  46. Boemi

    November 29, 2017 - 7:32 am

    Good morning do you know if in the future this device will be at the Florida city correctional facility for men

  47. karen otis

    November 27, 2017 - 5:09 am

    do we have to be approved on the visiting list to make a video visit? then once that’s all done how do I go about getting that set up do I have to use the account in my name and what else is it that’s needed to do the visit do I talk to a guard or something and show them my id card or does it just come on the screen after I set up the day and time of the visit after its paid for i’m assuming I have to put it on the inmates media account or can I justpay at the time of the visit and how much does it cost for the full visit is it 30 min or 15 i’m trying to get this all figured out so we can get a visit set up thanks

  48. shana chaney

    November 23, 2017 - 9:10 pm

    Eugene chaney happy thinksgiving I love you all my heart babi cant wait until u get out

  49. Ruby Begley

    November 23, 2017 - 7:53 pm

    we sent ours 5 hours ago but he says he hasnt received it 🙁

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