JPay Blog

Thanksgiving Day – Send a VideoGram for Only 1 Stamp

In the spirit of giving, you can send your loved ones a VideoGram for just one stamp from 9am – 9pm EST on Thanksgiving Day! Show you care by sending a 30-second video from the JPay mobile app for the discounted amount of just one stamp per VideoGram!

We hope this promotion makes it easier to stay connected with your loved ones!

The one stamp VideoGram promotion for November 23rd, 2017 is only applicable for the below locations: California Institution for Women, California Substance Abuse Treatment Facility, High Desert State Prison in California (C-Yard only), Kern Valley State Prison in California (C-Yard only), Central California Women’s Facility, Georgia DOC, Idaho DOC, Indiana DOC, Kentucky DOC, North Dakota DOC, Dakota Women’s Correctional and Rehabilitation Center in North Dakota, Ohio DOC,  Vermont DOC, Washington DOC, Milwaukee House of Corrections in Wisconsin. 

Get the JPay mobile app for iPhone and Android to send a VideoGram today!



  1. JPayModerator


    January 9, 2018 - 3:05 pm

    Hi Rojena – Please email or call 1-800-574-5729 to speak with a customer service representative. They’ll be able to troubleshoot and resolve any issues you may be experiencing with our Videogram service. Thanks!

  2. Rojena Owens

    January 5, 2018 - 9:19 am

    I have tried over and over again to send a video gram, but when I click on it it takes me back to email and nowhere to click on the video gram. PLEASE HELP!

  3. JPayModerator


    January 2, 2018 - 10:09 am

    Hello Martha – At this time, Video Grams are not available in the state of Texas. If Video Grams do become available in Texas, we will be sure to notify all of our customers located there. Thanks!

  4. Martha Villarreal Hernandez

    December 29, 2017 - 7:00 pm

    Is video gram available in Texas? If so, when is the next video gram availability? Thank you

  5. JPayModerator


    January 3, 2018 - 10:38 am

    Hi Jen – At this time, the only service offered at the Oklahoma County Jail is money transfer. If new services do become available there, we will be sure to notify our customers with loved ones in that facility. Thanks!

  6. Jen

    December 19, 2017 - 10:20 am

    Is there video or email available for oklahoma county jail?

  7. JPayModerator


    December 18, 2017 - 4:19 pm

    Hi Linda – At this time, the JP5 tablet is not available in Texas facilities. In the future if it does become available, everyone will be notified of its release and its features. Thanks!

  8. Linda Bland

    December 12, 2017 - 10:13 pm


    i would like to know, which prisons in TX has/offers the JP5 Tablets /program ?
    and is this something the inmate can purchase or does the family member pay ?

  9. JPayModerator


    December 11, 2017 - 2:09 pm

    Hi Lisa – At this time, the JP5 tablet is not available in all Florida facilities. When it does become available for all, everyone will be notified of it’s release and it’s features. Thanks!

  10. Lisa

    December 8, 2017 - 8:47 pm

    I would like to know if the JP5 tablets/program is available in Calhoun Correctional, FL? If not currently, do you know if and when?

  11. JPayModerator


    December 6, 2017 - 11:33 am

    Hi Matt – Unfortunately, JPay does not process visit request forms. This process may be completed by your loved ones facility and will be best to reach out to them for more information about the status of your request. Thanks!

  12. matt sutter

    December 4, 2017 - 4:59 pm

    i did the jpay visit form online over 3 weeks ago and am wondering why it is still showing pending is it normal for it to take this long to get an approval

  13. JPayModerator


    December 4, 2017 - 9:04 am

    Hi Boemi – At this time, our services have not been made available to all our facilities as of yet. When it does become available for all, you’ll be notified. We thank you for using our products and services, have a great day!

  14. Boemi

    November 29, 2017 - 7:32 am

    Good morning do you know if in the future this device will be at the Florida city correctional facility for men

  15. JPayModerator


    December 7, 2017 - 3:19 pm

    Hi Karen – In order to complete a Video Visitation, some states do require that your on the individuals approved visitor list. For additional information regarding our Video Visitation service, please email or call 800-574-5729 to speak with a customer service representative. Thanks!

  16. karen otis

    November 27, 2017 - 5:09 am

    do we have to be approved on the visiting list to make a video visit? then once that’s all done how do I go about getting that set up do I have to use the account in my name and what else is it that’s needed to do the visit do I talk to a guard or something and show them my id card or does it just come on the screen after I set up the day and time of the visit after its paid for i’m assuming I have to put it on the inmates media account or can I justpay at the time of the visit and how much does it cost for the full visit is it 30 min or 15 i’m trying to get this all figured out so we can get a visit set up thanks

  17. shana chaney

    November 23, 2017 - 9:10 pm

    Eugene chaney happy thinksgiving I love you all my heart babi cant wait until u get out

  18. Ruby Begley

    November 23, 2017 - 7:53 pm

    we sent ours 5 hours ago but he says he hasnt received it :(

  19. JPayModerator


    November 23, 2017 - 7:35 pm

    Hi Bobbe – If your loved one is located in one of the states/locations listed in the blog, then you should be able to send a VideoGram to him/her today for one stamp. The VideoGram tile will appear on the JPay app from your mobile phone. If they are located in a participating state, and the VideoGram tile does not appear, please call our Customer Service team (800-574-5729) so a representative can troubleshoot the issue. Thanks!

  20. Bobbe bellamy

    November 23, 2017 - 7:06 pm

    We’ve been trying to send our Thanksgiving videogram and unable to send. HELP!!!

  21. JPayModerator


    November 23, 2017 - 7:36 pm

    Hi Sandie – The VideoGram service is only available on the JPay app for mobile phones. Thanks!

  22. Sandie

    November 23, 2017 - 6:25 pm

    I was interested in the video gram, but only have access to an I-pad, and Adobe is not available on Apple products. Is there another way to utilize the video gram on my I-pad?

  23. JPayModerator


    November 23, 2017 - 4:51 pm

    Hi Brittney – Unfortunately, VideoGrams are not available in Virginia at this time, so Virginia is not participating in this promotion. All of the applicable locations are listed in the blog post. Thanks!

  24. brittney Green

    November 23, 2017 - 4:03 pm

    i cant figure out how to send a video gram. my inmate is located in Virginia DOC. are the video applicable to this location?

  25. JPayModerator


    November 23, 2017 - 4:52 pm

    Hi Tiara – Unfortunately, VideoGrams are not available in Virginia, so the promotion isn’t applicable to that state. All of the states and locations participating in the promotion are listed in the blog post. Thanks!

  26. Tiara Greene

    November 23, 2017 - 3:28 pm

    Can i send a video to my loved one in Jarratt, Va, Greensville Correctional Center (VA DOC)?

  27. NiCole

    November 23, 2017 - 3:17 pm



    November 23, 2017 - 2:11 pm

    i truely do love you and on this day ( THANKSGIVING ) I’m loving you more… I realy did not think that this day would ever come that me and you would be were we’re at right now as in this kind of relationship that we’re in… I TRUELY CANT WAIT TO SEE WHAT IS IN STORE FOR US!!! LOVING YOU 4 EVER AND ALWAYS!!!

  29. Agnes Lingerfelt

    November 23, 2017 - 1:00 pm

    Hey Mom we love you happy Thanksgiving me and Bobbie Jean got your package miss u

  30. Carmen Durham

    November 23, 2017 - 12:51 pm

    I love u happy thanksgiving..

  31. JPayModerator


    November 23, 2017 - 1:40 pm

    Hi Thomas – What facility and state is your wife located in?

  32. Thomas

    November 23, 2017 - 12:41 pm

    My wife sent me a 30-second video gram but it didn’t show on my phone I like to send her a 30-second video gram can you help me in this matter thank you

  33. Alden Jennings

    November 23, 2017 - 12:33 pm

    Happy Thanksgiving Steven. I love you so much. Through it all, we do have so much to be grateful for. I love you so much with my heart. Love, Mom

  34. Angela Howard

    November 23, 2017 - 12:27 pm

    This is a wonderful thing to do

  35. JAMI Burton

    November 23, 2017 - 12:24 pm

    Happy Thanksgiving

  36. Terry Prast

    November 23, 2017 - 11:59 am

    Happy Thanksgiving!

    Love Mom

  37. JPayModerator


    November 23, 2017 - 1:41 pm

    Hi Maryann – The promotion is not available in all states, and your loved one might not be able to receive VideoGrams. Please let us know where your loved one is located and we’ll let you know. The list of applicable locations is also in the blog post. Thanks!

  38. Maryann Barry

    November 23, 2017 - 11:45 am

    For some reason, I can’t send one.

  39. Barbara Roberts

    November 23, 2017 - 11:29 am

    Happy Thanksgiving Shane, Uncle Doug’s urn. Love Aunt Barb

  40. Marcie Smith

    November 23, 2017 - 11:29 am

    Happy Thanksgiving baby from your family

  41. Barbara Roberts

    November 23, 2017 - 11:23 am

    Happy Thanksgiving Shane, this is picture of Uncle Doug’s urn. Love Aunt Barb

  42. Suzanne Cohran

    November 23, 2017 - 11:15 am

    Happy Thanksgiving love you

  43. Suzanne Cohran

    November 23, 2017 - 11:03 am

    Love you Happy Thanksgiving

  44. JPayModerator


    November 23, 2017 - 1:43 pm

    Hi Marie – The one-stamp VideoGram is not available in all states. We’ve listed the applicable locations in the blog post. If you’re loved one is located in one of those states and you still can’t send a VideoGram, please call our Customer Service (800-574-5729) and a representative will look into the issue. Also, as a reminder, you can only send VideoGrams from the JPay app on your smartphone. Thanks!

  45. Marie Dougall

    November 23, 2017 - 10:31 am

    I can’t get on the video visit. What could be the problem?

  46. JPayModerator


    November 23, 2017 - 1:44 pm

    Hi Claude – Can you tell me the location/state where you sent the VideoGram? That state may not be participating in the promotion. All applicable locations are listed in the blog. Thanks!

  47. claude poux

    November 23, 2017 - 10:12 am

    the video grams are being charged 4 stamps, not one!!!!

  48. stanley n niedbalski

    November 23, 2017 - 10:00 am

    Have a happy turkey day

  49. stanley n niedbalski

    November 23, 2017 - 9:59 am

    Hey buddy even where your at you have alot to be thankful for have a blessed day

  50. Ana Alvarez Gomez

    November 23, 2017 - 9:06 am

    Hello mijo have a happy thanksgiving love you so much.

  51. JPayModerator


    November 23, 2017 - 1:45 pm

    Hi Karen – VideoGrams are sent from the JPay app on your smartphone. If your loved one is located in the states/locations listed in the blog post, then you can download the app, sign into your JPay account, and a VideoGram “tile” will appear on the homescreen. You can then begin sending VideoGrams! Thanks!

  52. Karen Dodd

    November 23, 2017 - 9:03 am

    How do i do this video

  53. Susan Joachim

    November 23, 2017 - 7:51 am

    Very nice too do for the inmate for thankgiving.

  54. Poll shroyer

    November 23, 2017 - 6:34 am

    That’s awesome. .. only 1 stamp. Has to boost the sprits of our loved ones

  55. Sabrina moore

    November 23, 2017 - 2:43 am

    That is really good, we Appreciate that,have a good Thanksgiving.

  56. Delesia

    November 23, 2017 - 12:14 am

    When I tried to make a payment it said I was blocked .what does that mean??

  57. Tina Robbins

    November 22, 2017 - 10:21 pm

    This is cool…Thank you! I will be using this offer!
    I just wish it were free on a supposed thankful, giving day.
    Happy Thanksgiving!!

  58. Makeba Johnson

    November 22, 2017 - 8:53 pm

    Love You Jamison

  59. JPayModerator


    November 23, 2017 - 1:46 pm

    Hi Niki – Louisiana does not currently have inbound VideoGrams so they are not participating in the promotion. Thanks!

  60. Niki bartie

    November 22, 2017 - 7:49 pm

    I know they say certaon facilities but is louisiana included on the thanksgiving day videogram?

  61. JPayModerator


    November 23, 2017 - 1:39 pm

    Hi – To confirm that our VideoGram service is available to your loved one, what state or facility is he or she located in?

  62. Mrs

    November 22, 2017 - 7:06 pm

    Videogram is not on my app how do I send it tomorrow

  63. Shaneil Blizzard

    November 22, 2017 - 6:15 pm

    Love you baby happy Thanksgiving

  64. JPayModerator


    November 23, 2017 - 1:50 pm

    Hi Nancy – If your loved one is located in one of the participating locations, which are listed at the bottom of the blog post, then all you need to do is download the JPay app onto your smartphone. Once downloaded, log into your JPay account and you’ll see the VideoGram option. Click the “tile” and record your video – then click send!

  65. Nancy Loyd

    November 22, 2017 - 5:29 pm

    How do I send the video

  66. Sabrina moore

    November 22, 2017 - 5:01 pm

    What do you mean I Wii like for you to explain please

  67. Sabrina moore

    November 22, 2017 - 4:59 pm


  68. Danielle Lee

    November 22, 2017 - 3:52 pm

    Hello! I don’t see an option to send a video gram! Does this mean is not available at my love ones facility?

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