Picture this… part of your job is traveling to different states across the country. This job, however, is a little different from the typical job on the road: instead of convention centers or office buildings, you’re visiting correctional facilities.
Welcome to a day in the life of a JPay Account Manager. JPay currently services hundreds of correctional facilities across the country, and each facility needs some dedicated expertise to help bring our technology to life.
Our Account Managers can sometimes spend a week or more on the road working within different correctional facilities to help introduce our technology and attend to prison staff and inmate needs. Today, we bring to you “Stories from the Field,” where we have our Northwest Regional Account Manager sharing her experience.
One part of my job as an Account Manager is taking a week out of the month to visit different prisons to “teach” our technological platform. Our services and technology are often a virtual revolution for corrections facilities, so it’s important to be onsite. For this visit, Idaho would be the next stop on this weeklong trip.
When I arrived, everyone in the facility was eager to get their hands on the newly installed JPay kiosks. You could feel the enthusiasm and joy from everyone knowing that music downloads and email would be accessible. We started with the basics….the different hardware, how to log in, accessing personal account information, and the customer support process.
Working hands-on provided a great opportunity to introduce some of the modern day technology to the inmates. In particular, ordering items from the commissary took on a complete upgrade with the integration of our system. Previously, all ordering was completed on bubble sheets; now, inmates could submit orders directly from the kiosk, making the process much more efficient. The interface even includes pictures of the commissary items! It was like going from the Stone Age to the 21st century.
Working within the correctional facility gave me the opportunity to directly engage with those who use our services, and deliver one-on-one customer service. Being able to introduce our technology was not only educational for the facility staff and inmates, but great experience for me that I surely won’t forget.
By traveling on the road and working one-on-one with the facility staff and inmates, we’re proving that new technology and corrections can not only coexist, but thrive. The interaction of our Account Managers hopefully should make a lasting impression, and ultimately contribute to post-release success and reintegration into society.