JPay Blog

One Stamp VideoGram

We know how important it is for you to stay connected with your loved ones, and VideoGrams are a great way to share the moments that matter.  So for today only – Wednesday, June 26th from 9:00am until 9:00pm EST, you can send your loved ones VideoGrams for just one stamp each! And for applicable locations, your loved ones can send you VideoGrams for one stamp each as well! We hope you take advantage of this promotion and stay even more connected with your loved ones!

Participating locations include:
Inbound and Outbound VideoGrams (Your loved ones can send you VideoGrams too!) – Florida Department of Corrections, Georgia Department of Corrections, Idaho Department of Corrections, Kentucky Adult Institutions, Ohio Department of Rehabilitation and Correction and Milwaukee House of Corrections.

Inbound VideoGrams only (Your loved ones do not have the option to send VideoGrams) – New York State Department of Correction and Community Services (specifically, Hudson Correctional Facility, Albion Correctional Facility, Bedford Hills Correctional Facility, Taconic Correctional Facility and Adirondack Correctional Facility) and Washington Department of Corrections.

Remember, you can only send VideoGrams through the JPay Mobile App.



  1. JPayJT

    July 16, 2019 - 10:23 am

    Hi Jacqueline – Thank you for your interest in our products and services. Terrance is in Texas Department of Criminal Justice, and video visitation is currently not offered. Thanks!

  2. JPayJT

    July 16, 2019 - 8:27 am

    Hello Marie – Thank you for bringing this to our attention. The individual should submit tablet inquiries using the kiosk. Once received, a representative will address his/her concerns. We appreciate your patience, while his concerns are addressed. Thanks!

  3. Jacqueline Lewis

    July 16, 2019 - 2:18 am

    Hello! How are you? My name is Jacqueline Lewis. I’m the spouse of Terrance Deion Wilkins(02238561). I would like to know why he does not have the Video Visitation as one of options at the top of his JPay Account. I would like to set up a Video Visitation. I would appreciate it if you would email me and let me know what’s the problem. Thank you, Jacqueline Lewis

  4. Marie Hartline

    July 15, 2019 - 8:11 pm

    My son’s tablet is not working as far as emails. It won’t sync. They are saying do a factory reset and if that don’t work buy another one. Why should he have to have someone buy him another one when his is only 6 months old?

  5. JPayJT

    July 15, 2019 - 10:56 am

    Hi Renee – Thank you for contacting us. It seem like the mail option is not available, for Michael and Charlene. Please contact the facility to find out if either of their locations change. Thanks!

  6. JPayJT

    July 15, 2019 - 10:29 am

    Hi Bruno – We apologize for the delayed email notification. We have forwarded the issue you reported for further review and we believe there should be a resolution soon. Thanks!

  7. Bruno

    July 14, 2019 - 8:55 am

    Hi, I know that there is nothing to do with the post, but, good morning I received emails noting that there were 3 messages to me, but when you opened the app was only 1 message and I’ve already sent several messages and so far I did not get a response, and the algae weeks ago my friend said that you have sent 3 messages and I never received, I would like to know what happens if my messages are being delivered. Thank you

  8. Rene Bennett

    July 12, 2019 - 6:28 pm

    I have no email option at all. Is this a clitch? Can it be fixed please?

  9. JPayJT

    July 12, 2019 - 3:00 pm

    Hello Itzel – Tenga en cuenta que los VideoGram solo se pueden crear, enviar y recibir a través de la opción VideoGram en la aplicación móvil JPay. Esto solo está disponible en un teléfono celular. ¡Gracias!

  10. itzel Urbina

    July 12, 2019 - 2:52 pm

    Hola. Soy itzel. necesito saber como enviar un video gram a mi hijo que esta en prision en el estado de la florida, he intentado muchas veces y no es posible envierle el video solo correo. he recibido videos de El.Pero mis videos no son enviados.

  11. JPayJT

    July 11, 2019 - 1:46 pm

    Hi Kim – We apologize for the delayed email notification. We have forwarded the issue you reported for further review and we believe there should be a resolution soon. Thanks!

  12. Kim

    July 11, 2019 - 11:32 am

    Why Am i getting an email that I got JPay mail and whne I look there’s nothing new and when I get mail there’s no email that says I got it? Why? Is this just a delayed email informing me tht I got a message?

  13. JPayJT

    July 11, 2019 - 10:35 am

    Hello Tabithia – Thank you for bringing this to our attention. The Videogram you recorded and sent 06/26/2019 to SUMMER KEETON was successfully delivered to her inbox. Thanks!

  14. JPayJT

    July 11, 2019 - 10:31 am

    Hello John – Thank you for your interest in our products and services. If you do not already have an account, you can create one by visiting Input the individual’s state and inmate number. Once he appears on your account, if tablet is available for purchase the option will appear. Thanks!

  15. JPayJT

    July 11, 2019 - 10:15 am

    Hello Natasha – Thank you for contacting us. The video you recorded and sent on 7/4/2019 was not approved. As there were several individuals in sight, dressed inappropriately in bathing suits. The attachment sent on 7/04/2019 was also not approved. Thanks!

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