JPay Blog

One-Stamp VideoGram Promotion, August 28th!

We know how important it is for you to stay connected with your loved ones, and VideoGrams are a great way to share the moments that matter.  For today only, Wednesday, August 28, 2019 from 9:00am until 9:00pm EST, you can send your loved ones VideoGrams for just one stamp each! And for applicable locations, your loved ones can send you VideoGrams for one stamp each as well! We hope you take advantage of this promotion and stay even more connected with your loved ones!

Participating locations include:
Inbound and Outbound VideoGrams (Your loved ones can send you VideoGrams too!) ā€“ Florida Department of Corrections, Georgia Department of Corrections, Idaho Department of Corrections, Kentucky Adult Institutions, Ohio Department of Rehabilitation and Correction and Milwaukee House of Corrections.

Inbound VideoGrams only (Your loved ones do not have the option to send VideoGrams) – Arizona Department of Corrections (Florence Facility, North Unit only), New York State Department of Correction and Community Services (specifically: Hudson Correctional Facility, Albion Correctional Facility, Bedford Hills Correctional Facility, Taconic Correctional Facility, Adirondack Correctional Facility Lakeview Shock Incarceration Correctional Facility, Willard Drug Treatment Campus, Edgecombe Residential Treatment Facility and Moriah Chock Incarceration Correctional Facility) and Washington Department of Corrections.

Remember, you can only send VideoGrams through the JPay Mobile App. 

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40 Comments

  1. JPayJT

    September 20, 2019 - 10:21 am

    Hello Charlene – Video services is currently not offered at Baskerville Correctional Center Virginia Department of Corrections. If/when we launch new services, we will inform all customers. Thanks!

  2. JPayJT

    September 20, 2019 - 9:51 am

    Hello Stephanie – Thank you for your interest in our services. That was a one day promotion that expired August 28, 2019. If/when other promotions become available, we will inform all customers. Thanks!

  3. Stephanie Hewlett

    September 20, 2019 - 8:01 am

    I wish I would have known about this, because our birthday was Wednesday!!!! Where do I sign up and how does this work? I keep trying to see where, but it not showing.

  4. Charlene McCrary

    September 19, 2019 - 9:48 pm

    How can i get to viedo chat with my husband and i am on his visiting lis

  5. JPayJT

    September 13, 2019 - 12:52 pm

    Hi Kristy – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you. To correspond with your loved ones you must sign up at http://www.JPay.com. Thanks!

  6. Kristy Crouch

    September 12, 2019 - 4:35 am

    Didn’t know how to leave a message. Any kind of way to get a message to my family member.

  7. JPayJT

    September 9, 2019 - 10:25 am

    Hello Jackie – Thank you for bringing this to our attention. We have forward this issue to the appropriate personnel for further review. Thanks!

  8. JPayJT

    September 9, 2019 - 10:24 am

    Hi Rita – To be approved for Video Visit, you must be an approved visitor. Your loved ones usually send documentation to be completed and return. Thanks!

  9. JPayJT

    September 9, 2019 - 10:19 am

    Hello Alta – If the option is available, to send an attachment to your loved ones simply log into your JPay account. If you are using the app once you select compose and choose the individuals name, type your message in the blank field. At the top, select attachment the options (use camera, add photos or send ecard) will appear. From a computer, select compose (under email); type your message in the message box. In the top right hand corner, the option attach should be visible. We hope this helps. Thanks

  10. alta fechner

    September 7, 2019 - 4:01 pm

    how do you attach a photo to an email

  11. Rita Gallegos

    September 6, 2019 - 3:30 am

    Where can I fill out a visitation form to be approved for video visits my son is @ I.C.C.

  12. jackie

    September 6, 2019 - 1:36 am

    inmates at the Taylor Annex in Perry ,Fl dorm K are not able to get emails or send emails thru their tablets. Problems started when a kiosk was installed at the facility. Can somebody please look into this??

  13. JPayJT

    September 4, 2019 - 11:20 am

    Hello Traconi – At this time, there are no plans to implement VideoGram feature. If/when we launch new services, we will inform all customers. Thanks!

  14. JPayJT

    September 4, 2019 - 11:13 am

    Hello Tammy – All states varies. Where is your loved one located? Please visit our website at http://www.JPay.com, under prison search locate the state and facility. From that view, you will see the services available. Thanks!

  15. JPayJT

    September 4, 2019 - 11:09 am

    Hello Beth – We are sorry to hear that you are having trouble. Please ensure that the name on the approved list matches the spelling of your name on your JPay account. That usually causes discrepancy. Thanks!

  16. JPayJT

    September 4, 2019 - 10:21 am

    Hello Glenn – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you. Thanks!

  17. JPayJT

    September 4, 2019 - 10:19 am

    Hello Susan – Please be advised that your message was sent to JPay.com/Blog. If we can assist you with any questions or concerns please let us know. Thanks!

  18. JPayJT

    September 4, 2019 - 10:19 am

    Hello Susan – Please be advised that your message was sent to JPay.com/Blog. If we can assist you with any questions or concerns please let us know. Thanks!

  19. JPayJT

    September 4, 2019 - 10:16 am

    Hello Dana – Thank you for your feedback. If/when we have another promotion, we will inform all customers. Thanks!

  20. JPayJT

    September 4, 2019 - 10:12 am

    Hello – Please be advised that your message was sent to JPay.com/Blog. If we can assist you with any questions or concerns please let us know. Thanks!

  21. JPayJT

    September 4, 2019 - 10:11 am

    Hello Percy – Please be advised that your message was sent to JPay.com/Blog. If we can assist you with any questions or concerns please let us know. Thanks!

  22. Percy allen

    September 3, 2019 - 12:08 pm

    Hello son Plzz call me ASAP

  23. Dana Chotrow

    September 1, 2019 - 1:05 am

    I think this was a great idea. However I missed the opportunity. Will this be offered again in the future? Also I have a sibling at the Vandelia Woman’s Prison in Missouri, would I be able to send a VideoGram there if this is offered again? I didn’t see this facility on either list.
    Thank you

  24. Susan

    August 31, 2019 - 5:44 pm

    Iā€™m trying to pull some money together for you….love you!

  25. Susan

    August 31, 2019 - 5:43 pm

    Love you Lay! Hope your hanging on

  26. Glenn Greenfield

    August 31, 2019 - 4:41 pm

    I just registered with “J-Pay” and i sent my friend some money. The money was sent through “J-Pay” to The inmate by his State I.D. # to the N.S.P. as the inmate locator stated he was housed at (Northern State Prison) However, after i sent the money along with a short free “E-Mail” i found out my Buddy is NOT at (Northern State Prison) but he was transferred to a “Halfway House” called (Kintock) in Newark, N.J. My question: Will he still receive the money ? I mean, does the “J-Pay” money catch up to him because “J-Pay” does have his “State I.D.#” ! Any replies will be much appreciated ! Thank You !

  27. Beth Davis

    August 30, 2019 - 8:15 am

    I am having difficulty getting a video visitation set up. It keeps saying in red I am not on my loved ones approved visitor list. I just talked to my son and he says on his end it says I am an approved visitor. I cannot get past first click to schedule our visit. Please help. I talked to facility yesterday and I am an approved visitor.

  28. Tammy

    August 29, 2019 - 8:13 pm

    All am trying to do it email my boyfriend. They say buy a stamp ok I did . It says can’t do it for this inmate. Try again later. So I did same stuff. Am not sure how to get anything done. It just takes money. Still nothing šŸ¤”

  29. Traconi

    August 29, 2019 - 1:09 pm

    Werden in absehbarer Zeit Videogramme auch in Louisiana, Angola Death Row zugelassen?
    Will videograms be allowed in Louisiana, Angola Death Row in the near future?

  30. JPayJT

    August 29, 2019 - 11:11 am

    Hello Connie – TWe apologize for any confusion. Please be aware that VideoGrams can only be created, sent and received through the VideoGram option on the JPay mobile app. This is only available on a cell phone. Thanks!

  31. JPayJT

    August 29, 2019 - 11:07 am

    Hello Connie – The promotion adjusted the cost to send Videogram for one (1) day. Where is cost three (3) stamps, during the one day promotion it costs one(1) stamp to send a videogram. Thanks!

  32. JPayJT

    August 29, 2019 - 11:02 am

    Hi Kiley – Please be advised that your message was sent to JPay.com/Blog. If we can assist you with any questions or concerns please let us know. Thanks!

  33. JPayJT

    August 29, 2019 - 10:58 am

    I Sharon – Thank you for your feedback!

  34. JPayJT

    August 29, 2019 - 10:58 am

    Hi Sharon – Thank you for your interest. The promotion was only for one (1) day August 28th. We will be sure to keep our customers posted when there are others. Thanks!

  35. Sharon reed

    August 29, 2019 - 10:26 am

    Is this mesages also.r a 1 time thing r did i put the wrong.application?

  36. Sharon reed

    August 29, 2019 - 10:24 am

    I tjink its a good idea

  37. Kiley

    August 28, 2019 - 4:50 pm

    Hope your ok. I saw the beard. I love it. Muah

  38. Connie Gallagher

    August 28, 2019 - 4:23 pm

    Im lost as to what I am suppose to do. No directions either.

  39. Connie Gallagher

    August 28, 2019 - 4:02 pm

    Not sure if I am doing this right, but I am going to try.

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