JPay stamps will no longer expire, regardless of facility, DOC, or agency. Going forward, any stamp purchased by a customer to send an email, add an attachment, or provide an inmate with a prepaid reply will not expire.
JPay has used digital “stamps” for years for its inmate email service. In the most common case, customers purchase a stamp in order to send an email to their loved one – provided, of course, that their loved one is in a state or county facility that allows JPay emails. Photo attachments (which are available at certain facilities) also cost one stamp, as do other attachments. Inmates must use a stamp – either purchased by their friend or family member as a prepaid reply, or purchased with funds from their inmate trust account – to respond via email. JPay stamps are the backbone of the JPay email system, and are what make one of the most popular corrections-related services possible at all.
The price of one stamp ranges, but most are around $0.40 – $0.50. Stamps are often also sold in bulk, with discounts for 20 or 50 stamp blocks. And until last week, some stamps had to be used within a certain period of time, or they would simply expire.
A ‘forever’ stamp option has always been available to all customers, but for those customers who also had the option of purchasing stamps with expiration dates, this could present a dilemma. Should the customer purchase expiring stamps at a discount, knowing if they didn’t use them within a month they would disappear? Or should they buy the slightly more expensive ‘forever’ stamps, that they could use at any time?
So JPay decided to make a change, and make the process of buying stamps the same for all of its customers. From now on, any stamps purchased by JPay customers are ‘forever’ stamps; they can be used two days from purchase, or 20 days, or 20 months, no matter where their loved ones are housed.
This reflects JPay’s longstanding commitment to its customers. Many JPay users expressed concerns over the stamps that expired, and the decision to get rid of expiring stamps was due in part to this feedback. JPay has always tried to provide services that are convenient, easy-to-use, and relevant to our customers.
Having one kind of stamp for the one company that provides the widest array of corrections services to the family and friends of inmates just makes sense. JPay believes its customers will feel the same way.