JPay Blog

Normal email service restored

We are aware that some of you may have experienced delays in our email service over the past few days. This was caused by an exceptionally high volume of emails coupled with a technical issue. This issue has been resolved, and emails should now be flowing normally.

If you were affected by this delay, please rest assured that your emails will be processed and their status will be updated in due course.

Thank you for your patience, and thank you for using JPay!

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656 Comments

  1. JPayJT

    December 4, 2018 - 5:52 pm

    Hi Latyra – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you with your email concerns. Thanks!

  2. Latyra hubbard

    December 3, 2018 - 1:15 pm

    I haven’t been receiving any of my emails from JPay

  3. JPayJT

    December 4, 2018 - 5:56 pm

    Hi Donya – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative. Thanks!

  4. Donya Rork

    December 3, 2018 - 12:00 am

    I want to know why I can’t write to my husband on JPay I got 31 stamp left

  5. Brittany Terry

    December 2, 2018 - 3:18 pm

    J was wondering if jpay is down & what’s going on with it I seem to can’t email my boyfriend nor purchase && transfer stamps to both of our accounts
    12/02/18

  6. JPayJT

    November 26, 2018 - 9:23 am

    Hi Katherine – Please have your husband write a trouble ticket from the kiosk providing details of what’s happening with his tablet. Customer Service will respond directly to him. Thanks!

  7. Katherine

    November 24, 2018 - 8:38 pm

    My husband’s tablet wont sync emails and he cant send or receive any emailed

  8. JPayJT

    November 26, 2018 - 9:31 am

    Hi Diana – Please be aware that some emails are flagged for review which may cause a delay in delivery. Thanks!

  9. Diana

    November 23, 2018 - 1:35 pm

    What are you talking about. It’s been 3 days I’ve been waiting to receive my emails,
    From my inmate

  10. JPayJT

    November 26, 2018 - 9:33 am

    Hi Rakael – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you with your app issues. Thanks!

  11. Rakael

    November 23, 2018 - 1:00 pm

    Hello my jpay app on my android phone will not work. When i touch the app the only message I get is when logo comes up and the stay connected message and that’s it……..nothing after that

  12. JPayJT

    November 7, 2018 - 11:06 am

    Hi Julia – Yes, JPay’s email is working properly. Thanks!

  13. Julia

    November 6, 2018 - 9:24 pm

    Is email working properly at Dooly State Prison?

  14. JPayJT

    November 7, 2018 - 11:16 am

    Hi Linda – We apologize for the inconvenience. Your son should write a trouble ticket from the kiosk explaining the issues and Customer Service will respond directly back to him. Thanks!

  15. Linda Cole

    November 6, 2018 - 7:09 pm

    My Son Marc Cole G07123 at CROSS City Correctional CROSS CITY Fla received his Tablet within 3rd week week it Burnt Up it started with getting warm an shutting down when told to turn it off an on it Quit how are your people going to replace them there others too I’ve been told it’s been reported back in October 3rd We just want answers as to replacement time or our money back can someone do that please

  16. JPayJT

    November 6, 2018 - 9:33 am

    Hi Shauna – We apologize for the inconvenience. Someone will respond to you shortly, we appreciate your patience. Thanks!

  17. Shauna

    November 6, 2018 - 7:42 am

    I sent an email last week to the support team and still have yet to hear back from them. :(

  18. JPayJT

    November 6, 2018 - 9:38 am

    Hi Makayla – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you with this question. Thanks!

  19. Makayla

    November 5, 2018 - 12:30 pm

    I’ve been trying to send my boyfriend money since November 2 and it’s sitting and saying pendingstate it hasn’t changed i have no clue why it won’t send.

  20. JPayJT

    November 6, 2018 - 9:40 am

    Hi Briana – If the customer service representative told you a manager will get back to you, then they will. We apologize for the inconvenience and appreciate your patience. Thanks!

  21. Briana

    November 4, 2018 - 6:12 pm

    Me or my boyfriend isn’t receiving each other’s email anymore. I called JPay and she didn’t know either she told me to wait for a response from JPay but never received a denial letter or anything please help

  22. JPayJT

    November 2, 2018 - 1:00 pm

    Thank you, Crystal!!!!

  23. Crystal ONeal

    October 31, 2018 - 7:11 pm

    Jpay email has been an amazing thing to have.

  24. JPayJT

    October 29, 2018 - 2:36 pm

    Hi Shauna – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you with this app issue. Thanks!

  25. Shauna

    October 26, 2018 - 7:28 pm

    I have the same problem as Nadia can you please help!! “Whenever I try to logon to the JPay app it says “unable to complete request at this time” everytime. I have tried deleting the app and redownloading it, but it hasn’t helped. It is the correct information bc when I log on to the JPay website on the computer it works, but it doesn’t offer the same services as the app (video grams and picture messages). What do I do?”

  26. JPayJT

    October 26, 2018 - 1:29 pm

    Hi Naomi – Your boyfriend needs to submit a trouble ticket through the kiosk and customer service will help him. Thanks!

  27. Naomi

    October 25, 2018 - 10:42 am

    My boyfriend got his tablet but wouldnt work! He downloaded 56 songs which cost money but his tablet wont sync therefore he cant play those songs that he payed for! Its been a week since i emailed jpay customer support, no response to fix the issue. Feels like a rip off.

  28. Nadia

    October 10, 2018 - 9:01 pm

    Whenever I try to logon to the JPay app it says “unable to complete request at this time” everytime. I have tried deleting the app and redownloading it, but it hasn’t helped. It is the correct information bc when I log on to the JPay website on the computer it works, but it doesn’t offer the same services as the app (video grams and picture messages). What do I do?

  29. JPayJT

    October 17, 2018 - 2:35 pm

    Hi Pamela – Please uninstall and then reinstall the app to ensure you have the latest version. That should help. Thanks!

  30. pamela

    October 3, 2018 - 8:44 am

    My email notified me that I had a jpay message so I looked at the app. It was there however the date says october 2, 3:00 pm. I even refreshed my page a bunch between that time yesterday and today, october 3, 8:00 am. It didn’t show till 8:08 am. How come i didnt get it at the time it says ?

  31. JPayJT

    October 2, 2018 - 4:32 pm

    Hi Danny – Please email support@jpay.com and a customer service representative will help you with your email concern. Thanks!

  32. Danny may

    October 2, 2018 - 2:34 am

    My friend is also not receiving my emails although they show as sent on my end. I have called the 800 number but can’t get off hold.

  33. JPayJT

    October 2, 2018 - 4:43 pm

    Hi Chelsea – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can look into your concern. Thanks!

  34. Chelsea R.

    September 29, 2018 - 5:28 am

    Hi, What’s going on with the Corcoran site? I’ve sent my boyfriend 4 emails since Monday, September 24,2018, and he has not received any of them. Please help!

  35. JPayJT

    September 18, 2018 - 4:24 pm

    Hi Fi – JPay is functioning properly. Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you with your email questions. Thanks!

  36. Fi

    September 16, 2018 - 5:38 pm

    Hi there can you tell me if there is any problems with the jpay services just now thr last few days i have not been recieving any emails

  37. JPayJT

    September 13, 2018 - 1:16 pm

    Hi Renee – JPay is fully operational. Thanks!

  38. Renee

    September 7, 2018 - 8:35 am

    Is the Florida State Prison System JPay system down?

  39. JPayJT

    September 4, 2018 - 1:26 pm

    Hi Jodie – Yes, email is operational at that facility. Thanks!

  40. Jodie Brock

    September 4, 2018 - 10:49 am

    Can you tell me if the email on jpay is working in Florida correctional

  41. JPayJT

    September 4, 2018 - 1:30 pm

    Hi Marie – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative. Thanks!

  42. Marie

    August 31, 2018 - 9:32 am

    Hi, what’s going on with the Corcoran site? I’ve received notifications that I’ve received an email from my husband and it’s not showing on the app. Please help.

  43. JPayJT

    September 4, 2018 - 1:33 pm

    Hi Lauren – At this time JPay is operating as usual in Georgia. Please have your loved one write a trouble ticket through the kiosk. Thanks!

  44. Lauren Welborn

    August 28, 2018 - 2:42 pm

    Hey what’s going on with the JPay at the coastal state prison in garden city Georgia ?? My inmate said it was messed up it one day before I emailed him and haven’t heard anythIng in 3 days from him

  45. JPayJT

    August 27, 2018 - 1:36 pm

    Hi Donna – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help troubleshoot this issue. Thanks!

  46. DONNA HARTOG

    August 27, 2018 - 12:55 pm

    I still do not have a submitt button to send an email after I type it. I am on my PC not a cell phone and not using an app. I am using my personal computer and cannot send an email because there’s no icon to hit submit, I don’t know what to do or what would cause it

  47. JPayJT

    August 27, 2018 - 1:38 pm

    Hi Diana – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help answer your email queation. Thanks!

  48. Diana

    August 26, 2018 - 3:51 pm

    I recieved an email to my personal email saying that my mother in law had emailed me, but when I log in to JPay email, it doesn’t show any new email from her. Help!

  49. Jamie

    August 20, 2018 - 5:19 am

    Hey JPay, what’s going on with Jpay at Toledo Correctional Institution in Ohio ? I haven’t heard of my man in like two weeks. How can this take so long? Please let me know the status and fix it as soon as possible. Thank you!

  50. JPayJT

    August 27, 2018 - 1:57 pm

    Hi Jamie – Everything is working properly at that site. Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative if an issue arises again. Thanks!

  51. Jamie

    August 17, 2018 - 11:42 am

    Hey,
    What’s going on with Jpay at Toledo Correctional Institution??? I haven’t heard from my man for over a week?!!! He mentioned there was something wrong with the screens but will it be fixed soon?!!

  52. JPayJT

    August 15, 2018 - 12:48 pm

    Hi Kelly – Please try to uninstall and then reinstall the app. That should help the issue. Thanks!

  53. Kelly Brown

    August 9, 2018 - 5:09 pm

    I’ve uploaded the JPAY app on my Android phone. I have been able to select my inmate. It goes as far as a screen that tells me what services are available; however, I can’t go any further. None of the icons can be accessed. A red message comes up that says “Inmate Already Exists” when I hit the box ‘CONTINUE’.

  54. JPayJT

    August 15, 2018 - 12:59 pm

    Hi Gris – At this time, there is no email delay. However, keep in mind that some emails are flagged for review which may cause a delay in delivery. Thanks!

  55. Gris

    August 2, 2018 - 12:55 pm

    Is there some sort of delay going on with sending or receiving emails? I’m a little worried since I haven’t heard from by boyfried since Tuesday.

  56. Cassie Griffin

    July 28, 2018 - 5:42 pm

    This is a very interesting post on restore mail. If you have low email storage and incoming a lot then it is an issue arise. For this solution, your post is very helpful

  57. JPayJT

    August 1, 2018 - 9:23 pm

    Hi Kayla – We are working on a fix for the issues. We apologize for the inconvenience and appreciate your patience until the fix is implemented. Thanks!

  58. Kayla

    July 26, 2018 - 9:53 pm

    Will not let me login to the MOBILE app, only works if I use my internet browser but the Jpay mobile APP is not letting me login, always says “unable to complete request at this time” I’ve deleted and reinstalled the app several times and it says the same thing. Not an internet connection problem either cause everything else works. Thankfully I can go to the browser while I wait for the app to work but I really prefer the app more for its benefits. Please help thanks

  59. JPayJT

    August 1, 2018 - 9:26 pm

    Hi Diane – We apologize for the inconvenience. We are working on a fix, as we appreciate your patience until that fix is implemented. Thanks!

  60. Diane Ronzino

    July 25, 2018 - 5:26 am

    I have not been able to use the jPay app on my iPhone for months now. I’ve written and called. I’ve done everything you have told me to do – multiple times over. PLEASE fix this problem.

  61. JPayJT

    July 24, 2018 - 4:08 pm

    Hi Carrie – If you’re using JPay.com from a laptop or a computer, please clear all caches and open a new window using Internet Explorer. That should work!

  62. Carrie Shepherd

    July 23, 2018 - 2:03 pm

    I sent an email last night , today my email won’t send , it says I have no connection , I want to know why I don’t have a connection.

  63. JPayJT

    July 23, 2018 - 12:03 pm

    Hi Nichole – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you with this email issue. Thanks!

  64. Nichole Anderson

    July 22, 2018 - 12:42 am

    I cannot email my son I keep getting a message saying: you don’t have a inmate with email enable. This been going on for a week now.

  65. Symone

    July 19, 2018 - 8:20 pm

    My JPay app hasn’t been working since June i have deleted it and reinstalled it it’s say unable to complete your request at this time so i have to go through the actual website when will the app work again?

  66. JPayJT

    July 19, 2018 - 9:27 am

    Hi Deni – Are you using Internet Explorer? That option seems to work best. Thanks!

  67. Deni

    July 18, 2018 - 5:51 am

    I am having the exact same problem as others. I try to log in and it just takes me straight back onto the home page. I have used the advice you seem to be giving everyone with this problem and mine is still not working. has anybody else managed to get on with this advice?

  68. JPayJT

    July 19, 2018 - 9:28 am

    Hi Deb – Please try using Internet Explorer. That option seems to work best! Thanks!

  69. Deb

    July 17, 2018 - 7:18 pm

    I sent a notice a few days ago to jpay support explaining that, like many of the other people here have explained, I am unable to log into my jpay account. Each time I do, it just takes me back to the same login screen.

    I have cleared my cache, closed my browser, updated to the latest version of Firefox, all to no avail. Is this a site-wide issue?

  70. JPayJT

    July 17, 2018 - 10:22 am

    Hi Brian – If you’re having issues with logging into the website, please clear your cache, close your browsers (all tabs), reopen a new browser session, and reattempt login. That should work! We also encourage you to use Internet Explorer. Thanks…and we apologize for the inconvenience. Thanks!

  71. Brian

    July 16, 2018 - 7:27 am

    For a week now, on logging in with email and password, it comes write back to the same screen.

  72. JPayJT

    July 17, 2018 - 10:29 am

    Hi Rebecca – If you’re having issues with logging into the website, please clear your cache, close your browsers (all tabs), reopen a new browser session, and reattempt login. That should work! We also encourage you to use Internet Explorer. Thanks…and we apologize for the inconvenience. Thanks!

  73. Rebecca Jewell

    July 14, 2018 - 4:15 pm

    I can not send or receive messages to my son for several days now! When I try to go to the site it acts like I need to set up a new account! What is going on! Please fix!

  74. JPayJT

    July 17, 2018 - 10:31 am

    Hello – If you’re having issues with logging into the website, please clear your cache, close your browsers (all tabs), reopen a new browser session, and reattempt login. That should work! We also encourage you to use Internet Explorer. Thanks…and we apologize for the inconvenience. Thanks!

  75. Agupusi Oluomachi

    July 13, 2018 - 6:03 pm

    Hi please I need help here….I can’t login to my account to send a message to my husband today.lf I login in it will bounce back to start login again.why is it like that?

  76. JPayJT

    July 17, 2018 - 10:32 am

    Hello – If you’re having issues with logging into the website, please clear your cache, close your browsers (all tabs), reopen a new browser session, and reattempt login. That should work! We also encourage you to use Internet Explorer. Thanks…and we apologize for the inconvenience. Thanks!

  77. L

    July 13, 2018 - 11:41 am

    JPay hasn’t been working in days. My password won’t go through. Is anyone working on this? Thanks.

  78. JPayJT

    July 17, 2018 - 10:33 am

    If you’re having issues with logging into the website, please clear your cache, close your browsers (all tabs), reopen a new browser session, and reattempt login. That should work! We also encourage you to use Internet Explorer. Thanks…and we apologize for the inconvenience. Thanks!

  79. Bethany

    July 12, 2018 - 10:04 pm

    I can’t login to my account, every time I sign in it redirects me to the home page. Been going on all day. My browser is up to date.

  80. JPayJT

    July 17, 2018 - 10:34 am

    Hi Cici – If you’re having issues with logging into the website, please clear your cache, close your browsers (all tabs), reopen a new browser session, and reattempt login. That should work! We also encourage you to use Internet Explorer. Thanks…and we apologize for the inconvenience. Thanks!

  81. CICI

    July 12, 2018 - 2:47 pm

    I’m unable to login and I can’t add stamps. Also can’t send a message at this time. Tried from the computer, phone browser and the app. Please assist.

  82. JPayJT

    July 12, 2018 - 12:44 pm

    Hi Jessica – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can look into these email issues. Thanks!

  83. Jessica Bracamontes

    July 11, 2018 - 4:19 am

    It’s been almost 2 week with this problem…I haven’t been able to receive messages from my inmate. He says he is receiving all of my messages but I am not getting any of his messages. He also says he is communicating perfectly fine with his sister and cousin so it seems to only be with me… Why is this happening.? And how long will it take for it to go back to normal.???? I’ve tried making a new account twice but nothing is working. I’m wasting my stamps on messages that are not getting delivered correctly.

  84. JPayJT

    July 10, 2018 - 11:02 am

    Hi Margaret – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help your password. Thanks!

  85. margaret

    July 2, 2018 - 7:09 pm

    i cannot get a password to go through.

  86. Kim jones

    June 29, 2018 - 2:15 am

    Can’t get email site to work

  87. LaCreshia Strain

    June 28, 2018 - 2:02 pm

    Shellie Chavis hey honey

  88. JPayJT

    June 28, 2018 - 6:50 pm

    Hi Lulu – Everything is working properly. Thanks!

  89. Lulu

    June 25, 2018 - 12:38 pm

    Messages aren’t going through today, what’s going on?

  90. JPayJT

    June 25, 2018 - 9:55 am

    Hi Melanie – Snap n’ Send is only available on the JPay mobile app. You simply take a photo and then click send! It’s that easy!

  91. Melanie Whitworth

    June 18, 2018 - 3:23 pm

    His does the snap and send work?

  92. JPayJT

    June 15, 2018 - 10:15 am

    Hi Patricia – The JP5 tablets are available in Minnesota. The option should be available to you through your JPay account. Thanks!

  93. Patricia A Boie

    June 13, 2018 - 4:14 pm

    My son is in

    Son is in Fairbault, MN.Will I be able to order a tablet for him at this time.

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