JPay Blog

Normal email service restored

We are aware that some of you may have experienced delays in our email service over the past few days. This was caused by an exceptionally high volume of emails coupled with a technical issue. This issue has been resolved, and emails should now be flowing normally.

If you were affected by this delay, please rest assured that your emails will be processed and their status will be updated in due course.

Thank you for your patience, and thank you for using JPay!



  1. Editor

    August 18, 2017 - 1:18 pm

    Hi Amanda – Please contact our customer service at 800-574-5729 for assistance.

  2. Editor

    August 18, 2017 - 1:16 pm

    Hi Sandra – Please contact our customer service at 800-574-5729 for assistance.

  3. Editor

    August 18, 2017 - 1:14 pm

    Hi Beth – Please contact our customer service at 800-574-5729 for assistance.

  4. Editor

    August 18, 2017 - 1:13 pm

    Hi Marty – Please contact our customer service at 800-574-5729 for assistance.

  5. Editor

    August 18, 2017 - 1:10 pm

    Hi Nina – Yes.

  6. Editor

    August 18, 2017 - 1:08 pm

    Hi Rosanna- If JPay email is available at your loved one’s facility, you should have an ‘Email’ tab when you log into your JPay account. For assistance, please contact our customer service at 800-574-5729.

  7. Editor

    August 18, 2017 - 1:02 pm

    Hi Kimberly – Your videogram should be screened and released within 72 business hours.

  8. Editor

    August 18, 2017 - 1:00 pm

    Hi Vickie – The email tab is removed from your account when your loved one does not have access to our email services. This is due to a restriction at the facility or if our services are down for maintenance. If you have specific questions, please contact our customer service at 800-574-5729.

  9. Nina Kimberly

    August 18, 2017 - 12:09 pm

    I like the JPay E-mail services. Can I e-mail another inmate at a different facility?

  10. Editor

    August 18, 2017 - 10:23 am

    Hi Rosanna – Please contact our customer service at 800-574-5729 for assistance.

  11. Carol Phillips

    August 17, 2017 - 6:28 pm

    I had two emails that were never delivered to the inmate. One was sent on 7/13/17 and one was sent on 7/19/17. Can you please credit these stamps back to my account? A total of SIX stamps were used on these emails since I had pictures attached to them as well. The inmate’s name is Caden Phillips.

  12. Marty wing

    August 17, 2017 - 10:19 am

    Help! I still cannot email

  13. Beth

    August 17, 2017 - 1:05 am

    It still isn’t working. Is anyone else having issues still??

  14. Sandra Torres

    August 16, 2017 - 6:34 pm

    The email option in my account doesn’t pop up at all… is that one of the issues as well?

  15. marie maddox

    August 16, 2017 - 12:41 pm

    My email inbox says I have 7 emails. I read the newest ones and it will still say I have 7 in my inbox. Have some not come through?? Or is it just an error of some sort?

  16. Amanda Eastman

    August 16, 2017 - 5:30 am

    My email still isn’t working for jpay i cant send emails out or receive emails

  17. Katherine

    August 16, 2017 - 1:40 am

    I’m still having issues with receiving emails. My husband says he emails me and I will not receive it until the next day. It’s been several times he sent me an email on the weekend and I would receive it the following Monday.

  18. Toni Heyne

    August 16, 2017 - 12:04 am

    My son sent out a lot of emails to various people on Aug.6, and none of us have received them yet as of Aug. 15, . You said u fixed it, so why haven’t we received them yet.

  19. Erika koopman

    August 15, 2017 - 9:05 pm

    I still have not gotten any jpays from last week. Thought this was fixed??

  20. Randy

    August 15, 2017 - 5:29 pm

    I just found out that JPay doesn’t have anything to do with purchasing a TV etc. Please accept my apology for asking you to reply to a message you could not reply to. Sorry about that.


  21. Alice

    August 15, 2017 - 11:56 am

    Hi have you been doing

  22. Tia Bergerson

    August 15, 2017 - 12:14 am

    Are emails still being processed??

  23. Gloria

    August 14, 2017 - 10:24 pm

    I love you baby

  24. Erika koopman

    August 14, 2017 - 9:56 pm

    I have been having that problem for a few weeks now. I’ll get a friend of mines jpay either that day or the next day. But I won’t get my husband’s jpay which he wrote before my friend, I won’t get my husband’s for like a week. It’s crazy.

  25. Heather

    August 14, 2017 - 7:39 pm

    How do i change my passcode keep my email

  26. Halime F Sahin

    August 14, 2017 - 5:11 pm

    Do you have e-mail service for Taylorville,IL

  27. Editor

    August 14, 2017 - 4:05 pm

    Hi Vicky – Please allow 48 business hours for your emails to be screened and released. If your loved one has not received your email within 2 business days, please contact our customer service at 800-574-5729.

  28. Editor

    August 14, 2017 - 4:04 pm

    Hi Robin – You can check the status of your email from the ‘Sent’tab under the email section of your JPay account.

  29. Editor

    August 14, 2017 - 4:04 pm

    Hi Marielena – You can check the status of your email from the ‘Sent’tab under the email section of your JPay account.

  30. Marielena Leni Atkinson

    August 14, 2017 - 11:05 am

    I sent an email to my nephew, was there a delay in the emails?

  31. Robin Spero

    August 14, 2017 - 10:24 am

    How do I know if he received my e-mail? I have received no confirmation that he got it. How do I go about checking on that

  32. Vicky Saenz

    August 14, 2017 - 1:56 am

    Is anybodys emails not being delievered besides mine?

  33. Gail Byrd

    August 13, 2017 - 11:53 pm

    How do I send mail to my family while in the JOEF Gurney. This his first time their. I need Address etc. I do not know what to do? Please contact. G Byrd Larry Suell’s mother.

  34. lisa solomon

    August 13, 2017 - 8:03 am

    Thanks very much, I’m still a little behind on the receiving end but very thankful for getting them late or not,

  35. Rhonda

    August 13, 2017 - 5:36 am

    So now is the emails back 24 hours. 7 days a week or do they still get stopped at 11 pm at Dodge State Prison??

  36. Ruth House

    August 12, 2017 - 7:39 pm

    Hi Jackie how are you today? getting better I hope. I just talked to you on the phone. maybe this email will finally work. we will see you Monday love you mom & mamaw

  37. Patricia Anne

    August 10, 2017 - 4:53 pm

    Thank you… I thought I had to re-write my long email… not that I mind, but trying to recapture every moment with words at my age👍🏾

  38. Clint adkins

    August 10, 2017 - 1:46 am

    Hello Bryan how are ya

  39. michael siminpour

    August 9, 2017 - 5:31 pm

    How can I find my password to log in on the home page
    ? never set up a password


    August 9, 2017 - 5:15 pm

    it was getting on my nerves and it seems that its still taking a long time even though you say its been fixed. hopefully it will work better today .thanks for the update.

  41. Nichole McDaniel

    August 9, 2017 - 12:07 pm

    Hello I sent an email last week to someone in Hutchins State Jail and I have never heard back. This is my first time using email services. How will I know if that person received the email because I never heard anything back.

  42. Melissa

    August 9, 2017 - 6:56 am

    My husband is at Middleton Unit in Texas. I just saw a box i could select for a prepaid reply. Would he be able to reply via JPAY or would he be given a stamp to send a letter through the postal service

  43. Franchesca Guttierrez

    August 9, 2017 - 4:49 am

    Hello my name is franchesca I sent money threw Jpay on Aug 7th and still today aug 9th this morning my husband still hasn’t gotten his money what’s going on???

  44. Vicky Saenz

    August 8, 2017 - 6:54 pm

    How do you know when they receive your email.

  45. Rosanna Saubel

    August 8, 2017 - 5:26 pm

    I don’t understand what is my website

  46. Rosanna Saubel

    August 8, 2017 - 5:26 pm

    Hi maybe this will go through I don’t know if it doesn’t maybe I’ll have to just call them and find out what I need to do to do emails

  47. Vickie Crumley

    August 8, 2017 - 4:32 pm

    Why can’t I send my Son emails? It only offers me to send money.

  48. Kimberly

    August 8, 2017 - 10:57 am

    What about video grams

  49. Veronica R

    August 7, 2017 - 11:30 pm

    Veronica Reese

    August 7, 2017 – 11:28 pm
    Thank you. It was difficult to deal with. But, prayer changes things. Thank you very much for getting us connected again.

  50. Veronica Reese

    August 7, 2017 - 11:28 pm

    Thank you. It was difficult to deal with. But, prayer changes things. Thank you very much for getting us connected again.

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