JPay Blog

Normal email service restored

We are aware that some of you may have experienced delays in our email service over the past few days. This was caused by an exceptionally high volume of emails coupled with a technical issue. This issue has been resolved, and emails should now be flowing normally.

If you were affected by this delay, please rest assured that your emails will be processed and their status will be updated in due course.

Thank you for your patience, and thank you for using JPay!

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656 Comments

  1. Corinna Bush

    December 11, 2018 - 1:22 pm

    Need to get email so I can send letter to my husband

  2. JPayJT

    December 10, 2018 - 9:46 am

    Hi Kimberly – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you with this email concern. Thanks!

  3. Kimberly Gladstone

    December 10, 2018 - 6:12 am

    Help husband gets my emails but I havnt ever got one from him

  4. JPayJT

    December 5, 2018 - 11:24 am

    Hi Araceli – Thank you for your post. We’ll share this with the IT Department. Thanks!

  5. Araceli

    December 4, 2018 - 9:17 pm

    Hi yes my friend is CDcr and he said the system is down . It’s been three days and no emails . Help please

  6. JPayJT

    December 4, 2018 - 5:51 pm

    Hi Linda – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative. Thanks!

  7. Linda Virgillo

    December 3, 2018 - 2:00 pm

    When I try to buy stamps, media and money for inmate it says some crap to enable phone and settings
    Apps/Jpay App permissions to buy stamps. Says same thing trying to put money on their spendable or media. This has happened before and I was able to reach a real live customer svc agent and they said it was something wrong with the app so she put funds on for me and it worked. Can’t even get a live person on the phone just a recording which you can’t even get into your acct. I need to get this done today for sure so I hope you can answer asap. Thx

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