JPay Blog

Normal email service restored

We are aware that some of you may have experienced delays in our email service over the past few days. This was caused by an exceptionally high volume of emails coupled with a technical issue. This issue has been resolved, and emails should now be flowing normally.

If you were affected by this delay, please rest assured that your emails will be processed and their status will be updated in due course.

Thank you for your patience, and thank you for using JPay!

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785 Comments

  1. JPayJT

    April 18, 2019 - 3:10 pm

    Hi Maya – Often time emails deliver instantaneously. However, we strive to deliver all eMessages within 72 hours from the sent time. Thanks!

  2. JPayJT

    April 18, 2019 - 2:18 pm

    Hi SMT – We are sorry for any inconvenience you are experiencing with the JPay App. You have mentioned that you uninstalled and reinstalled the app. Please ensure that your phone has the current update. Thanks!

  3. JPayJT

    April 18, 2019 - 2:15 pm

    Hi Tonya – Often time emails deliver instantaneously. However, we strive to deliver all eMessages within 72 hours from the sent time. Thanks!

  4. JPayJT

    April 18, 2019 - 2:14 pm

    Hi Jodie – We apologize for the delayed email notification. We have forwarded the issue you reported for further review and we believe there should be a resolution soon. Thanks!

  5. JPayJT

    April 18, 2019 - 11:19 am

    Hi Thomas – Thank you for bringing this to our attention. Tablet inquiries should be submitted using the kiosk by the individual. A representative, will get to and address ticket inquiry soon. Thanks!

  6. JPayJT

    April 18, 2019 - 9:01 am

    Hi Tobias – Yes, we do have access to see if/when an email was rejected. Also, should this ever happen email notification will be sent to you explaining that a letter you sent or that was sent to is being rejected etc. We hope this helps. Thanks!

  7. JPayJT

    April 18, 2019 - 8:46 am

    Hi Kala – It appears that Dever’s account is suspended, this was done at the Department of Corrections. This is the reason you are unable to send a message. Thanks!

  8. Kala McDonald

    April 18, 2019 - 7:04 am

    I tried writting my friend in Michigan and it says this person cannot receive letters at this time and says stamos neededs and i checked stamps and i have like 73 so why wont it let me send an email to him?

  9. Tobias

    April 17, 2019 - 8:22 pm

    Hi jpay, thanks for the answer. Just as a follow up question: Since you see that all mails sent are delivered, do you see when mails are blocked by the prison? Because I guess, if it’s not the mail system of Jpay, then it must be a prison related issue. If you could answer this question, then you’ve helped me to identify the problem. Tobias

  10. JPayJT

    April 17, 2019 - 3:39 pm

    Hi Anna – We apologize for the delayed email notification. We have forwarded the issue you reported for further review and we believe there should be a resolution soon. Thanks!

  11. JPayJT

    April 17, 2019 - 2:57 pm

    Hi Tobias – Thank you for clarifying the issue you are experiencing. We reviewed your account and can confirm that all emails sent and received have been delivered successfully. Thanks!

  12. JPayJT

    April 17, 2019 - 2:51 pm

    Hi Cheryl – Often time emails deliver instantaneously. However, we strive to deliver all eMessages within 72 hours from the sent time. Thanks!

  13. JPayJT

    April 17, 2019 - 10:46 am

    Hi Jeffery – Often time emails deliver instantaneously. However, we strive to deliver all eMessages within 72 hours from the sent time. We have forwarded the issue you reported for further review and we believe there should be a resolution soon regarding email notifications. Thanks!

  14. JPayJT

    April 17, 2019 - 9:44 am

    Hi Ebony – We apologize for the delayed email notification. We have forwarded the issue you reported for further review. Thanks!

  15. Cheryl L Morris

    April 16, 2019 - 6:08 pm

    Ever since Feburary 2019 we have had issues sending and receiving emails. We are trying to to discuss extremely important issues about his situation, I received a very nasty email today from him, PLEASE PLEASE do something about the email issues. Short ones go through asap it is the longer ones or with pictures attached or e cards. He has sent trouble tickets, I have called emailed every person gives me a different response. I have uninstalled the app done a system. Restore on my phone. PLEASE FIX THESE ISSUES. Cheryl

  16. Tobias

    April 16, 2019 - 5:01 pm

    Hey Jpay, you misunderstood, I am fully aware that mails can take days. I am speaking of at minimum 5 mails that are stuck for more than 72 hours. I began numbering my letters 2 weeks ago, and if I am correct, 3 mails are stuck before I began the numbering. 2 more letters are missing or more, I lost a track of it a bit, haven’t arrived since the the week after I began numbering. The 2 or more letters are essientially 2nd tries with the content of the first 3 missing mails. I am talking about the time from March 28st till April 7th. Tobias

  17. JPayJT

    April 16, 2019 - 1:18 pm

    Hi Dianna – We apologize for the delayed email notification. We have forwarded the issue you reported for further review. Thanks!

  18. JPayJT

    April 16, 2019 - 1:08 pm

    Hi Miriam – Often time emails deliver instantaneously. However, we strive to deliver all eMessages within 72 hours from the sent time. Thanks!

  19. JPayJT

    April 16, 2019 - 12:10 pm

    Hi Sheryll – We apologize for the delayed email notification. We have forwarded the issue you reported for further review. Thanks!

  20. JPayJT

    April 16, 2019 - 11:54 am

    Hi Tobias – Often times emails are delivered instantaneously. however, we strive to deliver all eMessages within 72 hours from the sent time. Thanks!

  21. JPayJT

    April 16, 2019 - 11:41 am

    Hi Peggy – Please be advised that your message was sent to JPay.com/Blog. If we can assist you with any questions or concerns please let us know. Thanks!

  22. JPayJT

    April 16, 2019 - 11:16 am

    Hi Claire – Thank you for bringing this to our attention. Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can provide technical assistance. Thanks!

  23. JPayJT

    April 16, 2019 - 11:15 am

    Hi Michelle – We’re sorry for the inconvenience! Please uninstall and then reinstall the app and ensure you have the most up-to-date version of the app as well! If you are still experiencing issues, please email support@jpay.com or call 800-574-5729 to speak with a customer service representative. Thanks!

  24. JPayJT

    April 16, 2019 - 11:12 am

    Hi Molli – We apologize for the delayed email notification. We have forwarded the issue you reported for further review. Thanks!

  25. Molli Bennett

    April 16, 2019 - 9:08 am

    I received a notification that mt fiance has sent me 3 emails and i have yet to recieve a single one. This is extremely frustrating.

  26. Michelle

    April 16, 2019 - 5:57 am

    I can not update the app it won’t let me receive my sons rmsil it says I have a incoming JPay but will not load ! How do I do this update

  27. Claire

    April 16, 2019 - 4:02 am

    Hi, I’ve uninstalled and reinstalled the app numerous times – yet I still get the message that it is not the most up to date version, since end of February emails are taking days to get to my friend, replies take even longer, I no longer receive notifications via the app that I have a message and email notifications can take days to get to me.

  28. peggy lassiter

    April 15, 2019 - 5:09 pm

    hay you ok we love you

  29. Tobias

    April 14, 2019 - 1:38 am

    Hi Jpay, According to one of my penpals, there are at least 5 emails that I should have received, but they haven’t arrived yet. I began numbering the letters, so that my penpals and I have an idea which mails are missing. It’s frustrating because it breaks a whole conversation. I expect more than 5 mails are stuck somewhere. Could you tell me, what the actual problem is, how many emails are stuck and when can I expect them to arrive? I used the same email adress as with my jpay account. It would be nice, if you could help me. Thank you.

  30. Sheryll James

    April 13, 2019 - 8:49 am

    Hi. I receive in my email that I have 4 messages from my fiance. But they are never in my inbox when I go to read. This happens atleast 3-4 times a week. And me and him are going thru it over our messages. Jpay app doesn’t ever show that I have mail it comes to my email. But nothing is there and we wtite atleast 4-5 times a day. Based off each other response. Yet we cant write when neither of Us are recieving mail when it says its there!

  31. JPayJT

    April 12, 2019 - 4:19 pm

    Hi Shana – Since you sent this message to JPay, our records show an email being released to your inbox from MARQUIS BROWN. Thanks!

  32. JPayJT

    April 12, 2019 - 4:16 pm

    Hi Pamela – Thank you for bringing this to our attention. We have forward the issue reported for further review. Thanks!

  33. JPayJT

    April 12, 2019 - 4:15 pm

    Thank you

  34. JPayJT

    April 12, 2019 - 4:14 pm

    Hi Janette – We are sorry to hear that you are having trouble login into your account. Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you. Thanks!

  35. Janette JENSEN

    April 12, 2019 - 9:33 am

    JPay isn’t allowing me to log in

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