JPay Blog

Missouri – Additional Services Are On the Way

New services will soon be available in Missouri!

JPay is happy to announce that we will be providing FREE JPay tablets to incarcerated loved ones in Missouri Department of Corrections facilities! JPay is currently working with the DOC on a deployment plan, and once those dates are finalized for each facility, we’ll inform customers regarding when they can expect their free device! Additionally, once email service is established in the facilities, your loved ones will receive four FREE stamps each month to send you emails! As a reminder, you can now send your loved ones inbound email, which will be printed and delivered at the facility. And, if you send your loved ones money through or the JPay mobile app, then you can also send a free message through Free Notes.

More services to come – stay tuned!



  1. James E

    November 11, 2018 - 9:59 am

    Why does it say inmate doesn’t have permission to have video visitation?

  2. JPayJT

    November 6, 2018 - 9:43 am

    Hello – We do not have a confirmed date for additional services. Thanks!

  3. H

    November 2, 2018 - 1:26 pm

    Yes I know they plug their tablets into the kiosk. Just wondering when they are gonna be able to do video visits?

  4. JPayJT

    November 2, 2018 - 12:58 pm

    Hello – Video Visitation is not available on the tablets, so they cannot use the devices for that service. Thanks!

  5. H

    November 1, 2018 - 4:10 pm

    Are Missouri inmates going to be able to do video visits as soon as they get their tablets?

  6. JPayJT

    October 23, 2018 - 10:19 am

    Hi Angeline – The tablets are available as of yesterday! Thanks!

  7. Angelina R Swofford

    October 20, 2018 - 7:36 am

    When is the tablets supposed to be available at western reception and diagnotics in st joe mo

  8. JPayJT

    October 17, 2018 - 2:27 pm

    Hi Keith – sending pictures and videograms are now available! Thanks!

  9. Keith Taylor

    October 9, 2018 - 8:20 am

    Nevermind I see it is available in the app just not online.

  10. Keith Taylor

    October 9, 2018 - 7:59 am

    Does jpay have a date for when we will be able to send pictures, 30 second videos, or have video visitations with for inmates in Missouri?

  11. JPayJT

    October 2, 2018 - 4:30 pm

    Hi Audrey – Please email or call 800-574-5729 to speak with a customer service representative who can help and see what’s delaying the Snap n Send. Thanks!

  12. Audrey

    October 2, 2018 - 11:42 am

    I sent a snap and send pic but my loved one has not received it 6 days later. It is a pic of our dog so nothing inappropriate. What is the problem and why can’t I get anyone on the phone at customer service?

  13. JPayJT

    September 25, 2018 - 3:26 pm

    Hello – We do not have a date at this time. Once that service is turned on, we will let all customers knows. Thanks!

  14. JPayJT

    September 25, 2018 - 3:19 pm

    Hi Audrey – That issue was fixed this morning. Everything is working properly – enjoy! Thanks!

  15. Audrey

    September 25, 2018 - 9:22 am

    I see on the app that we have the snap and send option now but it says there is an error whenever i try to send a pic. do you know why?

  16. C

    September 20, 2018 - 9:54 pm

    Still waiting on a turn on date for video visits. Do you know when this will happen?

  17. JPayJT

    August 27, 2018 - 1:39 pm

    Hi DuJuan – you are correct, you need to purchase stamps to send an email. Thanks!

  18. DuJuan Mitchell

    August 26, 2018 - 1:35 pm

    I was trying to send an e-mail to JCCC this morning thru JPAY and it would not accept my visa card. I assume we have to buy stamps before we can send an email to JCCC. Is that correct, or are these e-mails free.

  19. JPayJT

    August 16, 2018 - 9:16 pm

    Hi Divonne – Once we have a confirmed tablet deployment date, we’ll inform all customers. Thanks!

  20. JPayJT

    August 16, 2018 - 9:15 pm

    Hello – Video Visitation is held on kiosks, not the tablets. Once a turn-on date is confirmed, we’ll inform all customers. Thanks!

  21. T

    August 16, 2018 - 2:27 pm

    When will Missouri get to video visit? They can already email from the kiosks. Do they have to wait until they get their tablets?

  22. Divonne Stokes

    August 15, 2018 - 10:15 pm

    Hello I.was told that Charleston will have there tablets in October but it is saying sooner.

  23. JPayJT

    July 24, 2018 - 4:06 pm

    Hi Kimberly – Once tablets become available at new sites, we’ll inform all customers. We thank you for your patience.

  24. Kimberly Wright

    July 23, 2018 - 11:30 pm

    are the tablets in Missouri Department of Corrections yet specifically at Missouri Eastern Correctional Center in Pacific where my husband is

  25. JPayJT

    July 23, 2018 - 12:08 pm

    Hi Susan – We will alert all customers once new products and services are available. Thanks!

  26. Susan

    July 19, 2018 - 8:39 pm

    I was told they pit in the kiosk and they were suppose to get the tablets in July and now they told my boyfriend it would be Sept but when I log into jpay it now says I have an inbox when are they getting the tablets at the Farmington mo doc

  27. JPayJT

    July 10, 2018 - 11:03 am

    Hello – Once a confirmed date is set, we’ll inform all customers. Thanks!

  28. T N

    July 2, 2018 - 2:55 pm

    Has there been a date set for these? Almost 8 monts this has been said and still no date for the inmates.

  29. JPayJT

    June 25, 2018 - 9:50 am

    Hi Earnestine – Once we have a finalized tablet deployment date we will inform all customers. You can currently send your loved one money at that institution using JPay. Thanks!

  30. Earnestine Guest

    June 22, 2018 - 2:46 pm

    I would like to know when do Potosi Correctional Center get their tablets and can we still send money by Jaypay credit card and mail?

  31. JPayJT

    June 17, 2018 - 9:16 am

    Hi Paula – Video Visitation is not yet available. Thanks!

  32. Paula

    June 16, 2018 - 9:45 am

    Will video visitation be able on the kiosk that their setting up now at MODOC?

  33. JPayJT

    June 15, 2018 - 10:16 am

    Hi Mechelle – Apologies for any confusion, however that information is not accurate. The tablets are not in Missouri prisons at this time. Thanks!

  34. Mechelle

    June 13, 2018 - 3:29 pm

    Ive heard the tablets are in a lot of the prisons in Missouri but they just haven’t given them to the inmates.. Hopefully they get them to them soon that way we can communicate more often.

  35. JPayJT

    June 12, 2018 - 1:49 pm

    Hi Nina – Once we’ve finalized a tablet deployment date we’ll inform all customers. We appreciate your patience. Thanks!

  36. Nina

    June 12, 2018 - 10:28 am

    They still don’t have a date 8 months after this post saying they are getting the service??? I’m confused on how long it takes to at least give a date good lord… why even post about it if it’s been almost a year and still nothing. It’s sad at how the inmates are treated and something like this is much needed by them all and I would hate to see it fall through the cracks like a lot of things.

  37. JPayJT

    May 15, 2018 - 10:40 am

    Hi Susan – Once a confirmed deployment date is set we’ll inform all customers of availability. Thanks!

  38. Susan

    May 14, 2018 - 7:28 pm

    When will the tablrts be available for Farmington mo doc

  39. JPayJT

    May 9, 2018 - 9:42 am

    Hi Alicia – There are no plans for JP5 tablets to be deployed in Indiana at this time. Thanks!

  40. Alicia

    April 30, 2018 - 7:07 pm

    when will the tablets be available in Arizona

  41. JPayJT

    April 30, 2018 - 12:56 pm

    Hi Julie – Once we have a finalized tablet deployment date we’ll make sure all customers are made aware. Thanks!


    April 27, 2018 - 10:39 pm

    When will tablets be available at Crossroads Correctional Center in Cameron Mo?

  43. JPayJT

    April 27, 2018 - 11:14 am

    Hi Diana – Not at this time. Thanks!

  44. Diana Collings

    April 26, 2018 - 3:14 pm

    R the tablets in Fulton yet?

  45. JPayJT

    April 11, 2018 - 9:16 am

    Hi Taleata – Virginia offers JP5 Tablets. Thanks!

  46. Taleata Coleman

    April 7, 2018 - 5:28 pm

    Hello ! This is Taleata
    I want to when will the state of Va . get to purchase the Jpay 5 & the Jpay 5s tablets ? The location is Pocahontas , Va .

  47. JPayJT

    April 2, 2018 - 9:04 am

    Hi Marty – At this time we do not have a confirmed date for deployment. Once that is confirmed, we’ll inform customers. Thanks!

  48. JPayJT

    April 2, 2018 - 9:03 am

    Hi Cynthia – Once we have a confirmed date of deployment for tablets, we’ll inform all customers about the device and features. Thanks!

  49. Cynthia

    March 28, 2018 - 11:08 pm

    I would like to know more information about the tablet??

  50. Marty

    March 28, 2018 - 7:37 pm

    Hey there! I understand that you will let us all know once the tablets are available, but is there any sort of time frame for when that date is?

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