JPay Blog

Missouri – Additional Services Are On the Way

New services will soon be available in Missouri!

JPay is happy to announce that we will be providing FREE JPay tablets to incarcerated loved ones in Missouri Department of Corrections facilities! JPay is currently working with the DOC on a deployment plan, and once those dates are finalized for each facility, we’ll inform customers regarding when they can expect their free device! Additionally, once email service is established in the facilities, your loved ones will receive four FREE stamps each month to send you emails! As a reminder, you can now send your loved ones inbound email, which will be printed and delivered at the facility. And, if you send your loved ones money through or the JPay mobile app, then you can also send a free message through Free Notes.

More services to come – stay tuned!



  1. JPayJT

    March 7, 2019 - 2:04 pm

    Hi Cathy – Please email or call 800-574-5729 to speak with a customer service representative who can help you. Thanks!

  2. Cathy N

    March 7, 2019 - 12:19 pm

    My son got his tablet the other day, and asked me to put money on his music acct. He is in Fulton, MO. I use a laptop, and there is no music tab. What am I doing wrong?

  3. JPayJT

    January 7, 2019 - 3:23 pm

    Hi Cindy – We apologize for any confusion. At this time you can only attach an eCard in Missouri Department of Corrections via email. However, you can attach a photo through the Snap’n Send option which is also available from the JPay mobile app. Thanks!

  4. Cindy Lall

    December 30, 2018 - 10:13 pm

    For Missouri DOC, I cannot attach a picture to an email while on the website. It only allows an e-card to be attached. It will work on the app, so why not on the website?


  5. JPayJT

    December 14, 2018 - 12:09 pm

    Hi Sandra – Thanks for your kind comment! You can always write your DOC and request more technologies for your loved one! Thanks!

  6. Sandra

    December 13, 2018 - 9:18 pm

    This is wonderful news for Missouri inmates and their loved ones! Can you please tell me what I can do to help make this possible and/or available at other facilities?
    Thank you so much for your time.

  7. JPayJT

    November 26, 2018 - 9:21 am

    Hi Mike – Please email or call 800-574-5729 to speak with a customer service representative who can provide you with more information on email guidelines. Thanks!

  8. Mike

    November 25, 2018 - 1:00 pm

    How do we know if an email is under review or if it has been rejected? Is it the institution or Jpay that decides? In such cases, do ppl (senders and receivers) receive a notification from Jpay which says the email has been rejected? I couldn’t find any answers to this on the site. I haven’t heard from my friend in 2 weeks now and I’m having anxiety issues and am really worried.

  9. JPayJT

    November 26, 2018 - 9:22 am

    Hi Eunice – Incarcerated Individuals in Missouri DOC do have access to tablets. Thanks!

  10. Eunice Houston

    November 25, 2018 - 10:58 am

    so do they are do they not have tablets and how are they to access emails addresses if they do not have them

  11. JPayJT

    November 26, 2018 - 9:27 am

    Hi Antoinette – JPay tablets have been deployed in Missouri DOC facilities. Thanks!

  12. Antoinette rivera

    November 24, 2018 - 7:09 am

    Has modoc Farmington correctional center received there jpay tablets yet??

  13. JPayJT

    November 26, 2018 - 9:50 am

    Hi Mike – Please email or call 800-574-5729 to speak with a customer service representative who can provide more information on email guidelines. Thanks!

  14. Mike

    November 21, 2018 - 11:58 pm

    Hello, but what causes an email to be reviewed? The ones I’ve received 3 and 4 days later were just a one line sentence asking ‘how I was doing’. Who decides if an email is rejected? The institution or Jpay? If an email is rejected will Jpay contact the sender/receiver?

  15. JPayJT

    November 26, 2018 - 9:51 am

    Hi Zac – The JPay tablets are being deployed in Missouri. We appreciate your patience. Thanks!

  16. Zac Wetzel

    November 21, 2018 - 2:27 pm

    When will eastern reception and diagnostics get their tablets?

  17. JPayJT

    November 21, 2018 - 10:41 am

    Hi Mike – Some emails are flagged for review, which would cause a delay in delivery. However, the majority of JPay emails are delivered within 24-48 hours. Thanks!

  18. Mike

    November 20, 2018 - 8:26 pm

    It says on the Jpay sute that emails take 24-48 hrs to be delivered. I’ve just received an email that was written and sent to me 4 days ago (It was a short email asking me how I was doing) and yesterday I’ve received an email from another friend which was written 3 days prior (this friend simply said that I can start to email her). Why is there such a long delay? How long will it take them to receive my emails and will it take ever longer if I’m sending them a longer email?

  19. JPayJT

    November 12, 2018 - 1:22 pm

    Hi James – Please email or call 800-574-5729 to speak with a customer service representative who can help you with this question. Thanks!

  20. James E

    November 11, 2018 - 9:59 am

    Why does it say inmate doesn’t have permission to have video visitation?

  21. JPayJT

    November 6, 2018 - 9:43 am

    Hello – We do not have a confirmed date for additional services. Thanks!

  22. H

    November 2, 2018 - 1:26 pm

    Yes I know they plug their tablets into the kiosk. Just wondering when they are gonna be able to do video visits?

  23. JPayJT

    November 2, 2018 - 12:58 pm

    Hello – Video Visitation is not available on the tablets, so they cannot use the devices for that service. Thanks!

  24. H

    November 1, 2018 - 4:10 pm

    Are Missouri inmates going to be able to do video visits as soon as they get their tablets?

  25. JPayJT

    October 23, 2018 - 10:19 am

    Hi Angeline – The tablets are available as of yesterday! Thanks!

  26. Angelina R Swofford

    October 20, 2018 - 7:36 am

    When is the tablets supposed to be available at western reception and diagnotics in st joe mo

  27. Keith Taylor

    October 9, 2018 - 8:20 am

    Nevermind I see it is available in the app just not online.

  28. JPayJT

    October 17, 2018 - 2:27 pm

    Hi Keith – sending pictures and videograms are now available! Thanks!

  29. Keith Taylor

    October 9, 2018 - 7:59 am

    Does jpay have a date for when we will be able to send pictures, 30 second videos, or have video visitations with for inmates in Missouri?

  30. JPayJT

    October 2, 2018 - 4:30 pm

    Hi Audrey – Please email or call 800-574-5729 to speak with a customer service representative who can help and see what’s delaying the Snap n Send. Thanks!

  31. Audrey

    October 2, 2018 - 11:42 am

    I sent a snap and send pic but my loved one has not received it 6 days later. It is a pic of our dog so nothing inappropriate. What is the problem and why can’t I get anyone on the phone at customer service?

  32. JPayJT

    September 25, 2018 - 3:19 pm

    Hi Audrey – That issue was fixed this morning. Everything is working properly – enjoy! Thanks!

  33. Audrey

    September 25, 2018 - 9:22 am

    I see on the app that we have the snap and send option now but it says there is an error whenever i try to send a pic. do you know why?

  34. JPayJT

    September 25, 2018 - 3:26 pm

    Hello – We do not have a date at this time. Once that service is turned on, we will let all customers knows. Thanks!

  35. C

    September 20, 2018 - 9:54 pm

    Still waiting on a turn on date for video visits. Do you know when this will happen?

  36. JPayJT

    August 27, 2018 - 1:39 pm

    Hi DuJuan – you are correct, you need to purchase stamps to send an email. Thanks!

  37. DuJuan Mitchell

    August 26, 2018 - 1:35 pm

    I was trying to send an e-mail to JCCC this morning thru JPAY and it would not accept my visa card. I assume we have to buy stamps before we can send an email to JCCC. Is that correct, or are these e-mails free.

  38. JPayJT

    August 16, 2018 - 9:15 pm

    Hello – Video Visitation is held on kiosks, not the tablets. Once a turn-on date is confirmed, we’ll inform all customers. Thanks!

  39. T

    August 16, 2018 - 2:27 pm

    When will Missouri get to video visit? They can already email from the kiosks. Do they have to wait until they get their tablets?

  40. JPayJT

    August 16, 2018 - 9:16 pm

    Hi Divonne – Once we have a confirmed tablet deployment date, we’ll inform all customers. Thanks!

  41. Divonne Stokes

    August 15, 2018 - 10:15 pm

    Hello I.was told that Charleston will have there tablets in October but it is saying sooner.

  42. JPayJT

    July 24, 2018 - 4:06 pm

    Hi Kimberly – Once tablets become available at new sites, we’ll inform all customers. We thank you for your patience.

  43. Kimberly Wright

    July 23, 2018 - 11:30 pm

    are the tablets in Missouri Department of Corrections yet specifically at Missouri Eastern Correctional Center in Pacific where my husband is

  44. JPayJT

    July 23, 2018 - 12:08 pm

    Hi Susan – We will alert all customers once new products and services are available. Thanks!

  45. Susan

    July 19, 2018 - 8:39 pm

    I was told they pit in the kiosk and they were suppose to get the tablets in July and now they told my boyfriend it would be Sept but when I log into jpay it now says I have an inbox when are they getting the tablets at the Farmington mo doc

  46. JPayJT

    July 10, 2018 - 11:03 am

    Hello – Once a confirmed date is set, we’ll inform all customers. Thanks!

  47. T N

    July 2, 2018 - 2:55 pm

    Has there been a date set for these? Almost 8 monts this has been said and still no date for the inmates.

  48. JPayJT

    June 25, 2018 - 9:50 am

    Hi Earnestine – Once we have a finalized tablet deployment date we will inform all customers. You can currently send your loved one money at that institution using JPay. Thanks!

  49. Earnestine Guest

    June 22, 2018 - 2:46 pm

    I would like to know when do Potosi Correctional Center get their tablets and can we still send money by Jaypay credit card and mail?

  50. JPayJT

    June 17, 2018 - 9:16 am

    Hi Paula – Video Visitation is not yet available. Thanks!

  51. Paula

    June 16, 2018 - 9:45 am

    Will video visitation be able on the kiosk that their setting up now at MODOC?

  52. JPayJT

    June 15, 2018 - 10:16 am

    Hi Mechelle – Apologies for any confusion, however that information is not accurate. The tablets are not in Missouri prisons at this time. Thanks!

  53. Mechelle

    June 13, 2018 - 3:29 pm

    Ive heard the tablets are in a lot of the prisons in Missouri but they just haven’t given them to the inmates.. Hopefully they get them to them soon that way we can communicate more often.

  54. JPayJT

    June 12, 2018 - 1:49 pm

    Hi Nina – Once we’ve finalized a tablet deployment date we’ll inform all customers. We appreciate your patience. Thanks!

  55. Nina

    June 12, 2018 - 10:28 am

    They still don’t have a date 8 months after this post saying they are getting the service??? I’m confused on how long it takes to at least give a date good lord… why even post about it if it’s been almost a year and still nothing. It’s sad at how the inmates are treated and something like this is much needed by them all and I would hate to see it fall through the cracks like a lot of things.

  56. JPayJT

    May 15, 2018 - 10:40 am

    Hi Susan – Once a confirmed deployment date is set we’ll inform all customers of availability. Thanks!

  57. Susan

    May 14, 2018 - 7:28 pm

    When will the tablrts be available for Farmington mo doc

  58. JPayJT

    May 9, 2018 - 9:42 am

    Hi Alicia – There are no plans for JP5 tablets to be deployed in Indiana at this time. Thanks!

  59. Alicia

    April 30, 2018 - 7:07 pm

    when will the tablets be available in Arizona

  60. JPayJT

    April 30, 2018 - 12:56 pm

    Hi Julie – Once we have a finalized tablet deployment date we’ll make sure all customers are made aware. Thanks!


    April 27, 2018 - 10:39 pm

    When will tablets be available at Crossroads Correctional Center in Cameron Mo?

  62. JPayJT

    April 27, 2018 - 11:14 am

    Hi Diana – Not at this time. Thanks!

  63. Diana Collings

    April 26, 2018 - 3:14 pm

    R the tablets in Fulton yet?

  64. JPayJT

    April 11, 2018 - 9:16 am

    Hi Taleata – Virginia offers JP5 Tablets. Thanks!

  65. Taleata Coleman

    April 7, 2018 - 5:28 pm

    Hello ! This is Taleata
    I want to when will the state of Va . get to purchase the Jpay 5 & the Jpay 5s tablets ? The location is Pocahontas , Va .

  66. JPayJT

    April 2, 2018 - 9:03 am

    Hi Cynthia – Once we have a confirmed date of deployment for tablets, we’ll inform all customers about the device and features. Thanks!

  67. Cynthia

    March 28, 2018 - 11:08 pm

    I would like to know more information about the tablet??

  68. JPayJT

    April 2, 2018 - 9:04 am

    Hi Marty – At this time we do not have a confirmed date for deployment. Once that is confirmed, we’ll inform customers. Thanks!

  69. Marty

    March 28, 2018 - 7:37 pm

    Hey there! I understand that you will let us all know once the tablets are available, but is there any sort of time frame for when that date is?

  70. Tiffany

    March 27, 2018 - 12:37 am

    I notice my comment has been deleted. Way to go JPay. Going to delete my account next? Be careful what you say guys, the moderators feelings might be hurt by honesty… 😛

  71. Pam

    March 26, 2018 - 1:00 pm

    I’ve been hearing the same stuff for over a year. When tablets become available we will let you know. WHATEVER!!! It’s the same song and dance every time.

  72. JPayJT

    March 26, 2018 - 10:15 am

    Hi Austin – JPay will provide one free tablet per incarcerated individual. Once the tablets become available we’ll inform all customers of the services. Thanks!

  73. Austin

    March 20, 2018 - 5:54 pm

    I just have a few specific questions. Which inmates will be receiving the tablets, are they going to be free of cost, and will phone services be available on the devices? Thanks in advance.

  74. JPayJT

    March 19, 2018 - 8:52 am

    Hi Marquita – Once we have a confirmed deployment date for tablets we’ll inform all customers. Thanks!

  75. Marquita

    March 19, 2018 - 12:21 am

    When will fulton Mon and triple jccc in mo get tablet

  76. JPayJT

    March 19, 2018 - 8:54 am

    Hi Terri – When new products/services become available, we will make sure all customers are made aware. Thanks!

  77. Terri Hamilton

    March 18, 2018 - 7:05 pm

    I have a ? I’ve been reading all the post Most seem to b asking same ? WHERES THE TABLETS Also read a few talking about apps As far as I’ve heard Mo doesn’t have tablets in any faculties yet Do they So whats the apps people are downloading Do you get more options from JPAY if you use the mobile app and not website I’m not very fond of the apps It’s true you can’t teach an old dog new tricks Apps and I don’t seem to get along at all Some sites Make you use their app if you’re using iPhone like I am because I can’t afford computer and my daughter gave me her old iPhone because her work gave her a new one I’m curious Really hope you get tablets in really soon Thank you for your time

  78. Terri Hamilton

    March 18, 2018 - 6:38 pm

    I’ve been hearing about these tablets for over 6 months Some of the guys in WRDCC says they been hearing it for a year Now this FREE stuff Does that mean tge faculties get them free and we have to pay $550 each I can’t believe anything would be free when stamps aren’t Access Corrections used to have email tgat was free & up to 5000 characters Don’t think there was a limit either They get under $10.00 month to buy hygiene shoes etc It’s extremely hard for us when prices of things are so expensive One thing Securus isn’t real bad at 81ct for 15 mins compared to Turnkey being $7.00 for 3 minutes We can at least visit our loved ones few minutes Tell them we love them
    I wish you’d give people idea on exactly what the tablets costs fees whatever charges will be so low income families can prepare And what they can do with them if they get one when they get released or if they get transferred What then
    Thank you for any information

  79. JPayJT

    March 19, 2018 - 9:03 am

    Hi Nermina – Video Visitation is not available on the tablets. Once the tablets become available, we’ll educate customers on how to use the devices. Thanks!

  80. Nermina Williams

    March 15, 2018 - 10:15 pm

    When the inmates get the tablets what all well they be able to do? Video visitation I know is one. What about regular phone calls?

  81. JPayJT

    March 19, 2018 - 9:05 am

    Hi Paula – Once we have a confirmed date for tablet deployment, we’ll make sure to update all customers. Thanks!

  82. paula

    March 15, 2018 - 6:38 pm

    when will boonville corr center in missouri will reseve the jpay tablets .

  83. JPayJT

    March 15, 2018 - 2:25 pm

    Hi Arlene – When we announce new products and services, we make sure all customers are made aware. At this time, we don’t have information for Kentucky. Thanks!

  84. arlene kevonian

    March 15, 2018 - 11:21 am

    When will K.S.R. in lagrange ky get their tablets?

  85. Jade Trombetta

    March 12, 2018 - 11:38 am

    Hi Shari – At this time we do not have a specific date for tablet deployment. Once that date is confirmed, we’ll inform all customers. Keep in mind that your loved one is receiving a free tablet, this is at no cost to you, your loved one or taxpayers. Thanks!

  86. Shari K.

    March 11, 2018 - 9:13 pm

    My son is being told roll-out of the tablets will not be until June! This is due to all the new wiring required and Kiosk set up. Personally when I hear all this, the only thing I see is this is going to cost me a fortune! J-Pay is so much more expensive than the previous provider. We used to have one free e-mail every day – now I have to pay to send one. Very disappointed that Missouri DOC made this change. I sure hope they are getting a big kick-back for this change.

  87. L Black

    March 2, 2018 - 6:58 pm

    So excited for this feature!! Love the comment about our chains being pulled, I feel the same way!! Always looking to see when it says ‘yes Missouri has tablets now!’ Hopefully it’ll be this month! I love that it’ll be free for them and they get four free stamps! Really awesome.

  88. jamie

    February 28, 2018 - 1:15 am

    All tablets will be free or only 33,000 as reported in the media? If so, who gets the free ones and who pays?

  89. Jade Trombetta

    February 27, 2018 - 11:56 am

    Hi Nermina – At this time we don’t have a confirmed date for tablet deployment. Once that is confirmed, we’ll alert all customers. Thanks!

  90. Nermina Williams

    February 27, 2018 - 8:01 am

    When are the inmates at JCCC in Missouri supposed to get their tablets?

  91. Jade Trombetta

    February 27, 2018 - 11:59 am

    Hi Donna – At this time we do not have a confirmed date of tablet deployment. Once that is confirmed, we’ll inform all customers. Thanks!

  92. Donna

    February 25, 2018 - 3:01 pm

    My son is anxiously awaiting his tablet. Any updates or expected dates for delivery?

  93. Jade Trombetta

    February 27, 2018 - 12:00 pm

    Hi Sarah – At this time, we do not have a confirmed date for tablet deployment. Once that is finalized, we’ll inform all customers. Thanks!

  94. Sarah harris

    February 25, 2018 - 1:34 pm

    Hey jpay where are these tablets my husband is in bowling green mo prison and they told them they would have them this month.well they never got them so where are they is this even going to happen because were all tired of our chains being pulled.

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