JPay Blog

Missouri – Additional Services Are On the Way

New services will soon be available in Missouri!

JPay is happy to announce that we will be providing FREE JPay tablets to incarcerated loved ones in Missouri Department of Corrections facilities! JPay is currently working with the DOC on a deployment plan, and once those dates are finalized for each facility, we’ll inform customers regarding when they can expect their free device! Additionally, once email service is established in the facilities, your loved ones will receive four FREE stamps each month to send you emails! As a reminder, you can now send your loved ones inbound email, which will be printed and delivered at the facility. And, if you send your loved ones money through or the JPay mobile app, then you can also send a free message through Free Notes.

More services to come – stay tuned!



  1. Jade Trombetta

    February 27, 2018 - 12:07 pm

    Hi Karen – We apologize for any confusion. Once a date for tablet deployment is finalized we will inform all customers. Thanks!

  2. Karen

    February 23, 2018 - 5:36 am

    I am wondering why JPay is taking so long on this. JPay has said for several months that these new services are on the way, yet has not even given an estimate on when they will become available. What is the hold up? Why announce is so many months in advance if you are not ready to even estimate when these services will be available? I know I am going to get the automated reply to this comment, saying that JPay will give us additional details once they become available, but just once could you be a human and let us know if our loved ones are going to at least have the tablets by summer, and how much the different applications are going to cost? One thing my husband is concerned about is having the funds available when the tablets do come to the facility. We want him to be able to begin using the new features right away, but have no idea on cost or anything. Please give us an update JPay, we would all appreciate that.

  3. Jade Trombetta

    February 21, 2018 - 3:33 pm

    Hi Veronica – JPay accepts Visa, MasterCard and Discover, as well as money orders (if applicable in your loved one’s state). Thanks!

  4. Veronica Russell

    February 19, 2018 - 10:57 pm

    Curious as to why you do not take American Express as it is one of the safest forms of payment there is not only for you but myself. I can not send my loved one what he needs most currently as his mother has passed away due to your lack of more forms of payment excepted. This is quite disheartening.

  5. Jade Trombetta

    February 21, 2018 - 3:33 pm

    Hi Douglas – We do not have a confirmed date at this time. Once the timeline is confirmed, we’ll make sure all customers are made aware. Thanks!

  6. Douglas Lindstrom

    February 18, 2018 - 9:48 pm

    Hi, do you have a tablet rollout date for Lake CI in Clermont, FL? They’re excited!! Thanks!

  7. Jade Trombetta

    February 21, 2018 - 3:34 pm

    Hi Samantha – We do not have an update at this time. However, we will make sure all customers are made aware when any new services are made available. Thanks!

  8. Samantha

    February 18, 2018 - 4:55 pm

    Is there an update on when video visitation will be available in Missouri minimum security prisons?

  9. Jade Trombetta

    February 21, 2018 - 3:36 pm

    Hi Rose – We will make sure all customers are made aware when new services are turned on. At this time, we cannot provide a date. Thanks!

  10. Rose

    February 16, 2018 - 10:37 am

    So just asking if there are any updates as to when Missouri inmates will start receiving additional services? What I am hearing Is it may take until December 2018. I know it takes time but it’s over 3 months ago they announced this and no updates on the process. Just wondering how far along in the process we are? It would be nice if we had some sort of idea, as I am now over 20 hours Drive away from my son. so visits are almost impossible at this point, video visits would be great. Thanks in advance for any input. 🙂

  11. Jade Trombetta

    February 13, 2018 - 9:48 am

    Hi Gina – Can you clarify which state you’re asking about? Thanks!

  12. Gina

    February 12, 2018 - 6:45 pm

    I have a few questions that other may be wondering too…
    – – Will the JP5 player be in each inmates room or a common area which means they have to wait/share? How big is the screen on the JP5 player ?
    – – How many minutes doe a video chat last? Is it monitored? Is it in view of other inmates?
    – – Will there be a limit on how many emails / video chats an inmate can make or receive a week/month?
    – – Lastly, if I pay for a video chat and the guards call lock down, can I get a refund?

    Perhaps there is a website with all these types of questions already we can be pointed to???

  13. JPayModerator


    February 9, 2018 - 3:11 pm

    Hi Kimberly – We expect to announce new services soon. When all services do become available, we will be sure that all of our customers in Missouri are made aware. Thanks!

  14. Kimberly Wright

    February 9, 2018 - 12:38 am

    Why hasn’t JPay give anyone any updated information about Missouri Department of Corrections getting the tablets ?

  15. JPayModerator


    January 25, 2018 - 2:38 pm

    Hi Jenette – The JP5 player is available at the Coyote Ridge Corrections Center in Washington. For more information on how to purchase, please email or call 800-574-5729 to speak with a customer service representative. Thanks!

  16. jenette

    January 18, 2018 - 1:44 pm

    dose coyote ridge center let the inmates have the j5 tablets?

  17. JPayModerator


    January 11, 2018 - 2:34 pm

    Hello Stacy– At this time, the JP5 is not for sale in Missouri. When it, as well as additional services become available, all our customers will be sure to be notified. Thanks!

  18. Stacy

    January 3, 2018 - 12:45 pm

    Do we have any updates on when the tablets for Missouri inmates will be available???!
    I love the email feature and can’t wait to get a email replies from
    my Son! (inmate in MDOC)

  19. Vonzella Watson

    December 29, 2017 - 10:57 pm

    Is the Tablet available in Missouri for purchase? I do not see an option to purchase on the website.

  20. jim

    December 27, 2017 - 5:45 pm

    you think Arkansas will ever have this ;;thank you jpay

  21. JPayModerator


    December 18, 2017 - 1:27 pm

    Hi Latosha – You can now send funds to your loved ones in Federal prison (BOP). For more information, please email or call 1-800-574-5729 to speak with a customer service representative. Thanks!

  22. latosha sykes

    December 15, 2017 - 7:37 pm

    This service would be very helpful to inmates that are in Federal facilities also, I have to go to grocery stores to send funds to a loved one in prison. Do you for see this service soon in the federal prison system? Specifically Forrest City, Arkansas

  23. mary fesender

    December 14, 2017 - 3:09 pm

    I’m looking forward too seeing my son he is in fla and I am in ga he told me about this comeing but no one knows when so if anyone can give me info about this great thing please email me its ok

  24. Dannie M Pogue

    December 14, 2017 - 1:15 pm

    I want to thank J-pay for their services provided in Missouri. My future wife is currently incarcerated and this service is great and helpful. I am excited for the up coming added features like video calling and the ability to send attachments since she is forever wanting pictures. Thank you

  25. JPayModerator


    December 7, 2017 - 2:33 pm

    Hi Crystal – At this time, the JP5 is not available in the state of Indiana. If the JP5 player does become available Indiana, we will be sure to notify all of our customers located there. Thanks!

  26. Crystal

    December 6, 2017 - 7:32 pm

    Well i been seeing this coming soon message for a while now have they came up wit a date yet

  27. JPayModerator


    December 18, 2017 - 4:17 pm

    Hi Joy – More information will be provided when the JP5 and additional services are expected to be released to your loved ones. We thank you for your interest in our products and services.

  28. Joy

    December 6, 2017 - 11:48 am

    Will we able able to buy them the 7inch tablet if our loved ones don’t want the free(smaller) version?
    And if so is there a way of preordering the 7inch tablet?

  29. JPayModerator


    December 6, 2017 - 1:17 pm

    Hi Joy – We expect to announce new services soon. When all services do become available, we will be sure that all of our customers in Missouri are made aware. Thanks!

  30. Joy

    December 6, 2017 - 11:46 am

    Will Missouri have video visitation?

  31. JPayModerator


    December 18, 2017 - 4:18 pm

    Hi Derrick – More information will be provided when the JP5 and additional services are expected to be released to your loved ones. We thank you for your interest in our products and services.

  32. Brother

    December 6, 2017 - 3:59 am

    Jpay isnt making it clear at time of purchase whether your loved one will receive mini 4.5inch vs a regular 7 inch. Of course my brother gor the 4.5. This is designed for one to pay for an upgrade.

  33. Zac

    December 5, 2017 - 11:20 am

    I absolutely love JPay I send a email every day as I live in south east Missouri and my husband is in Fulton so it’s not very easy to go see him all the time. Very happy with JPay and can’t wait for new things to be added to my app. I hope Missouri gets the music as well. My husband loves music and usually when he calls I have to have a song playing.

  34. JPayModerator


    December 6, 2017 - 1:17 pm

    Hi Lakisha – We expect to announce new services soon. When all services do become available, we will be sure that all of our customers in Missouri are made aware. Thanks!

  35. Lakisha Brown

    December 5, 2017 - 12:38 am

    When will video chat and tablets available for Missouri

  36. JPayModerator


    December 4, 2017 - 3:41 pm

    Hi Mechelle – As long as your loved ones have stamps, they can send a message to their loved ones. Thanks!

  37. Mechelle

    December 4, 2017 - 8:28 am

    Pretty excited about this? How often will they be able to email as often as they can as long as they have stamps or just once a day?

  38. JPayModerator


    December 12, 2017 - 1:38 pm

    Hi Khadijah – At this time, the only service we offer at the Mayo Correctional Institution and Work Camp is money transfer. When additional services do become available for all, everyone will be notified. Thanks!

  39. Khadijah

    December 3, 2017 - 12:02 am

    Dear JPAY:
    Money sending Service is a great Service and we thank you for quality delivery.
    Is Mayo Road Camp, FL or Anex scheduled to receive email, pictures or any other services in the near future ?

  40. Barb Brown

    December 2, 2017 - 9:05 pm

    My brother just found out that he will be getting JP5S soon in Missouri…free. I’m so excited for him & so is he. He said the whole thing has kind of uplifted things there. I’m just praying that as they keep giving them updates (2 updates in November) that they might give them to the inmates b4 Christmas which would be truly wonderful. He is so down n dumps sometimes as many of you all know. Anyway, he’s been told that they will be locked down during the process of the c.o.’s giving each their tablets but that’s all he knows. He asked me to get online and look up info about the tablets & the apps that are already built in. I’m so happy….Thank You Lord. So I’m gonna get on & google the JP5S & see what I can find out for him. So far JPAY has been great…altho I had to pay $2.50 for 10 email stamps….I’m grateful…he gets it the next day & he gets 4 free email stamps a month. THANKS JPAY

  41. JPayModerator


    December 7, 2017 - 10:31 am

    Hi Dawn – More details are to follow once the tablets do become available in the state of Missouri. Thanks!

  42. Dawn

    November 29, 2017 - 10:31 pm

    I am wondering who will be responsible for the tablet if it breaks, or it is broken or stolen ? It sounds good but ai am concerned that there are a lot of hidden fees involved. There are a lot of prisoners that don’t have the resources to be able to replace it.

  43. JPayModerator


    December 7, 2017 - 3:17 pm

    Hi Tammy – In order to complete a Video Visitation, your computer must have an integrated webcam or external webcam. For more information, please email or call 800-574-5729 to speak with a customer service representative. Thanks!

  44. Tammy

    November 26, 2017 - 5:33 pm

    Do I have to purchase a Web camera so we can see each other or does it go through the internet service provided by JPay ? How long will the inmate be able to talk or is it still as they talking on the phone?

  45. JPayModerator


    December 7, 2017 - 10:33 am

    Hi Joe – The JP5 will be provided to your incarcerated loved one in the state of Missouri at no cost. Once the players are offered, we will provide friends and family with more information. Thanks!

  46. joe

    November 25, 2017 - 10:27 pm

    why does my offender say he has to buy a tablet you say they are free

  47. Amy Scott

    November 14, 2017 - 7:08 am

    I was wondering if they’ll be able to get face time and if not is there any plans for video visitation to be put in at the Missouri Facilitys

  48. Danny

    November 13, 2017 - 10:30 pm

    Can we download music to their tablets? Jpay could make a lot of $ with this option.

  49. Heidi

    November 12, 2017 - 11:29 am

    How long will it take to receive the emails? I mean will it be instant or will it take days to actually be able to get emails from each other. And will they be limited on how many emails they can send?

  50. JPayModerator


    November 14, 2017 - 2:07 pm

    Hi Tyrika – Please email and a Customer Service representative will provide you with more information on our free note feature. Thanks!

  51. Tyrika

    November 10, 2017 - 8:31 am

    I’ve sent money several times but don’t see an option for “free notes” How do I send a free email with the money.

  52. Peggy

    November 8, 2017 - 9:30 am

    Will I be notified when these tablets are available or will the inmate be notified?


  53. Tina Goodwin

    November 6, 2017 - 5:27 pm

    When are the tablets going to come to Missouri prisons? Is there a date yet? How much will he have to pay for one? Does he have to buy it at the canteen? Or do I buy it for him from you and it is sent to him? What all are they able to do on them? Just trying to find out some more info for him so Thank You!

  54. JPayModerator


    November 7, 2017 - 11:17 am

    Hi Naomi – Your loved ones will have the ability to purchase stamps when additional services do become available in the state of Missouri. We thank you for your interest in our products and services.

  55. Naomi

    November 6, 2017 - 4:18 pm

    Will they be able to purchase extra stamps to send more emails?

  56. Sarah

    November 6, 2017 - 11:03 am

    Does this new service come with video visitation on the tablets? So excited he will be able to send me emails!

  57. JPayModerator


    November 8, 2017 - 3:35 pm

    Hi Christine – The amount of stamps required per emails is 1 stamp for every 6000 characters. For more information, please email and a Customer Service representative will give you more information on our email service. Thanks!

  58. christine

    November 6, 2017 - 10:50 am

    Just wondering about the amount of stamps that are required per letter/email. Is it based on the length of the letter? I can’t find anything that states these requirements. I also didn’t see a character count in the text box on the app, if that is the basis for the quantity of stamps. Thanks!!

  59. sandy Threagdill

    November 6, 2017 - 10:49 am

    Where can I obtain a manual for the JPay tablets. My son would like to read up on the device before it becomes available.

  60. Sheila

    November 5, 2017 - 8:51 pm

    Can you tell us an approximate time they may get their tablets and let us know the costs of sending pics and emails once they get beyond their four free per month?

  61. Amber

    November 5, 2017 - 11:59 am

    Does anyone know when MO DOC inmates will be able to receive pictures and reply back to emails?? My boyfriend is not getting released until May and I am hoping this will be available soon so I can email our Christmas photos to him.

  62. Kimberly Rostam

    November 5, 2017 - 11:40 am

    Can you tell me which tablets the inmates in MO DOC will be receiving? If the families will have an option of paying for an upgraded tablet if necessary and will educational courses be made available to MO DOC inmates?

  63. JPayModerator


    November 7, 2017 - 11:12 am

    Hi Brenda – You are able to use your VISA netspend card to fund your loved ones commissary.

  64. Brenda

    November 4, 2017 - 10:38 pm

    So when I was sending money through access corrections I went to store and put money on a netspend card which was a visa debit card. Can I still use this same card and have money put on it then come to here and put information in?

  65. Sam

    November 4, 2017 - 9:21 pm

    Why Free tablets??? Seems odd.

  66. Amara

    November 3, 2017 - 5:56 pm

    It would be nice if free tablets were available across all states. There are so many indigent inmates in Washington State who would benefit so much by having access to their loved ones outside. Inmates who parole can’t even wipe their tablet and donate it to another inmate, which is sad. Very far behind the times.

  67. Janine Sotomayor

    November 3, 2017 - 5:28 pm

    where can I find the costs for these programs? and let’s be honest, are there any hidden fees? what are some of the limitations? I’m sure the prison would have to screen content as always.

  68. Bobbie Chambers

    November 3, 2017 - 5:06 pm

    That is great news! Do you have any idea when the tablets will be available for inmates to buy?

  69. Candice

    November 2, 2017 - 11:35 pm

    My husband and I would like to know what the ‘more services’ are going to be. We hope it will be all the services that JPay provides. If so this will be a great way to stay in touch with each other. Also will all inmates receive a tablet? Or will it only be certain ones? I wonder because he just got there last month and have not yet been assigned a permanent place yet. We have been married for 17 years and this is his first time going in. He already has a GED and would love to be able to get the learning matieral. And the music would help mentally as well.

  70. Linda

    November 2, 2017 - 10:39 pm

    Thank You!!! It’s about time Missouri caught up with the rest of the world!

  71. Linda Eaton

    November 2, 2017 - 9:33 pm

    How much will extra stamps cost? Is stamps used for them to open emails? Or to send emails? Will they have to purchase movies or music? This is all new to me. What size are these tablets? Thank you and god bless you all

  72. JPayModerator


    November 3, 2017 - 12:45 pm

    Hi Dezira – At this time, the option to send your loved ones pictures and attachments isn’t available. When picture attachments, as well as additional services do become available, all our customers will be notified. Thanks!

  73. Dezira

    November 2, 2017 - 5:12 pm

    How do I send pictures, attachments

  74. Janice H.

    November 2, 2017 - 4:21 pm

    My husband and I are thrilled that he will soon get a tablet and be able to send me emails. For years I’ve told him of all the technology out here, but the closest he’s come to experiencing it is through commercials. With his anticipated release in the coming year, he will actually have some hands on knowledge!

    Oh oh, update today did not work and froze my app. Hopefully this can be resolved quickly.

  75. Melissa

    November 2, 2017 - 11:10 am

    How much for the music and movies for them?

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