JPay Blog

Meet Snap N’ Send

Sending selfies to your loved one has never been this easy. JPay recently introduced Snap N’ Send, a feature of the JPay mobile app that allows you to send a picture to your incarcerated loved one… without having to attach it to an email! It’s that simple: you just snap a photo and click send!


Staying in touch can be as easy as Snapping N Sending. Share those everyday moments by seamlessly taking and sending pictures all in one single, intuitive step and for just one stamp, you can bring a moment of joy. Don’t forget to dust off any old pics stored away that can now be shared with your loved one with Snap N’ Send.


Download the JPay app today to conveniently stay connected with the services available at your loved one’s facility. Now available for IPhone and Android devices.


Try Snap n’ Send!

  1. Download & open the JPay App
  2. Select your loved one in a participating facility
  3. Take or select a picture to be sent to your loved one
  4. Click “Send” and your picture will be delivered (Please be aware that photos might be screened before being released)


*Snap N’ Send is only available through JPay App and is only available for you to send to your loved one*


Don’t have the app?  

cta-appstore cta-gplay

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  1. JPayJT

    October 2, 2018 - 4:44 pm

    Hi Jacques – Please email or call 800-574-5729 to speak with a customer service representative who can help troubleshoot your app problem. Thanks!

  2. Jacques

    September 27, 2018 - 2:35 pm

    There is no option to attach pictures or videograms to my person in Missouri using the app. After composing an email, there is no attach picture button Otte attach video button that is available. Am I doing something wrong

  3. JPayJT

    September 25, 2018 - 3:13 pm

    Hi Melissa – That issue has been fixed. You should be able to send everything successfully! Thanks!

  4. Melissa

    September 25, 2018 - 11:43 am

    Missouri apps have now updated to where we have access to videograms and snap & send. The only issue is I can not get a picture to attach and send or a video to send. Is this still something we are waiting on to actually work and be available in a little bit once inmates have tablets? Or?

  5. JPayJT

    September 25, 2018 - 3:18 pm

    Hi Mandy – Please uninstall and then reinstall the app. That should fix the issue. Thanks!

  6. Mandy

    September 25, 2018 - 9:32 am

    Hi, I am trying to send a picture to my brother on the JPay app. When I choose a picture and press send I keep getting this messege. “The system experienced an error and this file could not be uploaded. Please try again.” I am choosing a picture out of my phone gallery. Could someone please tell me what I am doing wrong or how to fix it? Thank you.

  7. JPayJT

    September 18, 2018 - 4:25 pm

    Hi Kristen, at this time, you cannot save Snap n’ Send photos. Thanks!

  8. kristen

    September 14, 2018 - 7:53 pm

    Can you save photos you’ve sent on snap and send? i sent a photo to my dad, that i want to save to my own personal device.

  9. JPayJT

    September 13, 2018 - 1:08 pm

    Hi Niki – Incarcerated individuals can easily delete photos by selecting the photo and then clicking delete. Thanks!

  10. Niki

    September 11, 2018 - 4:41 pm

    How does an inmate delete pictures they no longer want o. Their player

  11. JPayJT

    September 13, 2018 - 1:10 pm

    Hi Lauren – Usually very quickly, after they’ve been reviewed. Thanks!

  12. Lauren

    September 11, 2018 - 8:36 am

    How quickly do Texas inmates receive snap and send pics?

  13. JPayJT

    September 13, 2018 - 1:14 pm

    Hi Kimberly – You can access your JPay account through on a computer. That should work! Thanks!

  14. Kimberly Helen Capps

    September 9, 2018 - 5:41 pm

    Hi my phone isn’t compatible with your app. I was wondering how I can still send pictures tho online with an email tho

  15. JPayJT

    September 13, 2018 - 1:15 pm

    Hi Jes – Usually pretty quickly. However photos are reviewed, which may cause a slight delay. Thanks!

  16. Jes

    September 7, 2018 - 10:20 pm

    How long does it take for an inmate to receive the picture from JPay I sent them earlier today around 3:00 PM in by 730 he was still asking me to send pictures of his son

  17. JPayJT

    September 13, 2018 - 1:19 pm

    Hi Leanna – That is not new – Snap n’ Send is in color. Thanks!

  18. Leanna

    September 5, 2018 - 5:41 am

    Hi I saw that u recently stated the snap and send are viewed in color, but my inmate says they’re in in black and white. is seeing them in color

  19. JPayJT

    September 4, 2018 - 1:33 pm

    Hi April – Not just yet. We appreciate your patience! Thanks!

  20. April

    August 29, 2018 - 10:24 am

    Is the attachment through email available for moberly correctional facility in Missouri yet? If not any idea when?

  21. JPayJT

    August 27, 2018 - 1:55 pm

    Hi April – Your loved one can simply select the photo, and then select Delete. Thanks!


    August 18, 2018 - 12:36 pm

    How does an inmate erase pictures off the tablet

  23. JPayJT

    August 27, 2018 - 1:56 pm

    Hi Lisa – JPay tablets are not available in TX. However, you can send your loved ones emails. Thanks!


    August 17, 2018 - 1:02 pm

    My husbands in tdcj in austin texas does it cost anything to send him pictures and i read something about purchasing a device? Does that mean he has to buy a device before he starts receiving pics?

  25. JPayJT

    August 1, 2018 - 9:16 pm

    Hi Janice – It takes one stamp to send a photo. You can send a photo using Snap n’ Send through the JPay mobile app (if available for your loved one’s facility), however that is just one photo as well. Thanks!

  26. Janice Fortin

    July 30, 2018 - 7:43 am

    How can I sent multiple pics at one time (using one stamp)? I am in Michigan and my daughter said that one of her friends was able to send more than one picture at a time using the App but only using up one stamp.

  27. JPayJT

    July 17, 2018 - 10:27 am

    Hi Perla – No video or image can be larger in size than 1MB (1024 kb). Thanks!

  28. Perla

    July 15, 2018 - 2:45 am

    Is there a size limit for the pictures?

  29. JPayJT

    July 12, 2018 - 12:45 pm

    Hi Brandi – Your loved ones see the photos as they are taken in Snap n’ Send, in color. Thanks!

  30. Brandi Barnes

    July 10, 2018 - 7:44 pm

    Do the inmates receive pictures in B&W?

  31. JPayJT

    July 10, 2018 - 11:02 am

    Hi Tami – Snap n’ Send is not yet available in Missouri. Thanks!

  32. Tami Lay

    July 2, 2018 - 5:35 pm

    Is this available in Ozark Correctional Center in Missouri as it’s not letting me send pictures

  33. JPayJT

    May 31, 2018 - 9:44 am

    Hi Shauna – Please email and a Customer Service representative can look and see what’s causing the photo issue. Thanks!

  34. JPayJT

    May 29, 2018 - 9:36 am

    Hi Shauna – Please email and a Customer Service Representative will look into your account to see what’s causing the issue. Thanks!

  35. Shauna

    May 27, 2018 - 3:27 pm

    I sent my bf pictures and it took my stamps. However he can’t view them. Why is that? How can I get this fixed?

  36. JPayJT

    May 15, 2018 - 10:46 am

    Hi Becky – The Mother’s Day promotion was sending VideoGrams for one stamp each, not free photos. Apologies for any confusion. Thanks!

  37. Becky

    May 13, 2018 - 2:39 pm

    My sister an inmate in Ohio called and said her cell mate told her you could send free photos today on mother’s day. But I do not see that option. So I am asking is this true. If so how do I do this I have JPay app and on windows10 thanks. Becky

  38. JPayJT

    April 27, 2018 - 11:12 am

    Hi Molly – Your friend will need to write a trouble ticket through the kiosk and Customer Service will provide next steps. Only he will be able to purchase another tablet. However, depending on the state, you could fund his media account to make that purchase. Thanks!

  39. Molly Anderson

    April 26, 2018 - 9:32 pm

    Hi my guy broke his tablet and it says he already has one so I cannot buy a new one what do we do?

  40. JPayJT

    April 17, 2018 - 9:44 am

    Hi Rachel – Please email to see if you can purchase the device. If your loved one already has a device, only he/she can purchase a new one. And we need to confirm that the JP5 tablets are available in your loved one’s location. Thanks!

  41. RACHEL G

    April 16, 2018 - 9:15 am


  42. JPayJT

    March 26, 2018 - 10:06 am

    Hi Arlene – We’re happy to clarify this for you. Snap n’ Sends and VideoGrams can only be sent and viewed on your smartphone through the JPay mobile app. You can’t view them on the computer. You can’t save the VideoGrams to share and Snap n’ Sends are only sent from your smartphone, they can’t be sent by your loved one in the facility. However if your loved one sends you a photo attachment via email you can save that. Thanks!

  43. Arlene Sturgill

    March 21, 2018 - 3:26 pm

    My son is here in Florida’s DOC and all of this is new to us. He recently sent me a video gram. I had been looking for it on my jpay account on my computer, not knowing that it was sent thru snap and send, which only shows on my cell phone. Im wondering if there is a way to view what is sent through snap and send mbl on the computer instead? And is there a way to save that video or share it with outlets such as facebook, ect?

  44. JPayJT

    March 19, 2018 - 8:56 am

    Hi Bridget – Please email and a Customer Service Representative will look into your account and help you with the picture issue. Thanks!

  45. Bridget

    March 17, 2018 - 10:26 am

    I have a jpay and send emails to my sister and pictures she gets my but i can only recieve emails from her not pictures can someone help me

  46. JPayJT

    March 19, 2018 - 8:58 am

    Hi Aimee – If your husband did not receive an email, it was flagged for review and rejected for a certain reason. You can email and a Customer Service Representative will look into this for you. Thanks!

  47. Aimee

    March 17, 2018 - 5:50 am

    How do I know if my husband has received my letters, etc?

  48. Jade Trombetta

    February 21, 2018 - 3:36 pm

    Hi Christine – Please email and our Customer Service team can answer all of your questions regarding pictures, Snap n’ Send and other services. Thanks!

  49. Christine G

    February 17, 2018 - 8:17 pm

    Hi, I purchased a tablet for my husband at Nottaway prison in Burkville Va. I am able to send pics but he has not received any pictures from me. Can u tell me how the snap n send works? Do the pictures have to be approved first? Can he receive pictures on the weekend? I’m new to all this. I see in my pics that the pictures are there and then I see 4 blank white pictures, does that mean they were not approved?

  50. Jade Trombetta

    February 15, 2018 - 10:36 am

    Hi Erickah – Please email and a Customer Service Representative will help you. Thanks!

  51. Erickah

    February 15, 2018 - 9:59 am

    How do I know if my picture was denied ?

  52. Kelly Combs

    February 9, 2018 - 9:10 am

    Is there a live person to talk to for tech help?

  53. JPayModerator


    February 2, 2018 - 2:12 pm

    Hi Holly – Your loved ones emails could be flagged for review, which would cause a delay in delivery. If the emails you send do not meet the guidelines of the DOC, then they may be discarded. If you are still experiencing delays, please email and our Customer Service team will look into your account and see what is causing the issue. Thanks!

  54. Holly Schaumburg

    February 2, 2018 - 11:52 am

    The last email a week ago today, he still hasn’t received. I’m burning through all of our stamps trying to figure out how to send pictures and he’s not even getting a plain text email I don’t understand what I’m doing wrong.

  55. JPayModerator


    February 2, 2018 - 1:56 pm

    Hi Mindy – Inbound/Outbound email services became available at the Columbia Corrections Annex on January 24, 2017. Keep in mind, our Video Visit service is not available there at this time. Once the service becomes available, we will be sure to notify family and friends. Thanks you for your continued interest in our products and services.

  56. Mindy Felsentreger

    January 28, 2018 - 4:49 am

    When did emails begin at Columbia Corrections Annex, Florida? Will they be getting the video visitation?

  57. JPayModerator


    January 25, 2018 - 2:49 pm

    Hi CeCe – Most facilities print in black and white.

  58. CeCe Minneweather

    January 24, 2018 - 2:30 am

    Are the pictures sent to them in color or is it black and white?

  59. Traci Rogers

    January 5, 2018 - 7:58 pm

    Does this app. work for michigan

  60. JPayModerator


    January 9, 2018 - 3:18 pm

    Hello Kimberly – At this time, the JP5 is not for sale in Missouri. When it, as well as additional services become available, all our customers will be sure to be notified. Thanks!

  61. Kimberly Wright

    January 4, 2018 - 9:09 pm

    When will this become available for Missouri

  62. JPayModerator


    January 11, 2018 - 2:30 pm

    Hi Andrea – Unfortunately, our email service is not available in Pennsylvania at this time. For more information on our services, please visit We thank you for your interest in our products and services.

  63. Andrea

    January 2, 2018 - 2:37 pm

    Is the E-mail and snap and send available in Pennsylvania? I downloaded the APP but cannot seem to figure out how to use those options.

  64. JPayModerator


    January 2, 2018 - 9:56 am

    Hi Jernigan – For more information regarding email delivery times and additional information regarding photos at the Lucile Plane State Jail in Texas, please email and a customer service representative will provide you with more information. Thanks!

  65. Jernigan Samuel

    January 2, 2018 - 1:15 am

    How long do it take for them to get there email n photo in Plane State Jail are the photos in color

  66. JPayModerator


    December 27, 2017 - 10:17 am

    Hi Samantha – At this time, Snap N’ Send is not available in Missouri but we will be announcing additional services soon, stay tuned!

  67. Samantha Wilkinson

    December 23, 2017 - 7:37 pm

    When will snap and send be available in Missouri

  68. Cenetra Harrell

    December 22, 2017 - 2:38 pm

    I have never used this service before and it would not except my e-mail

  69. JPayModerator


    December 27, 2017 - 10:21 am

    Hello Dee – Whenever JPay hosts a promotion we alert all applicable customers, so stay tuned for next time. Thanks!

  70. Dee

    December 20, 2017 - 10:39 am

    When will be the next time you guys will offer us to send free snap n sends/emails?

  71. JPayModerator


    December 18, 2017 - 4:01 pm

    Hi Alanna – At this time, the JP5 tablet is not available in all Florida facilities. When it does become available for all, everyone will be notified of it’s release and it’s features. Thanks!

  72. Alanna Morales

    December 15, 2017 - 3:42 pm

    i this available for inmates in Florida?
    My brother is in GULF CI. i also tried to purchase the jpay tablet but they said it is not available in florida yet. this is terrible. can anyone confirm? and why?

  73. JPayModerator


    December 18, 2017 - 1:48 pm

    Hi Audrianna – For information on how to delete pictures from your JPay account, please email or call 800-574-5729 to speak with a customer service representative. Thanks!

  74. Audrianna Fields

    December 12, 2017 - 10:29 pm

    How do you delete pictures off you jpay

  75. JPayModerator


    December 7, 2017 - 3:32 pm

    Hi Donetta – Please email or call 1-800-574-5729 to speak with a customer service representative. They’ll provide you with more information on how to send your loved one pictures and our additional services. Thanks!

  76. Donetta menke

    December 4, 2017 - 6:34 pm

    Hello if anyone can pls help me I’m so new to this and I can’t find where I can send my son pictures? No one will help unfortunately they think your a bad guy just because your loved one made a few bad choices! Thanks D

  77. JPayModerator


    December 4, 2017 - 9:33 am

    Hi Kelly – Unfortunately, there is only one version of the JPay app. What error message are you receiving when attempting to download and install our application?

  78. Kelly Cook

    December 4, 2017 - 12:14 am

    Is there a different app this one is not compatible with my phone

  79. Renee Cline

    November 24, 2017 - 2:27 pm

    Zachary Bowers,
    I love you and miss you so much I can’t wait for you to come home. I promise I’ll make sure that you are happy and healthy and living life to the fullest. Much love babe.

  80. shana chaney

    November 23, 2017 - 9:16 pm

    Eugene chaney my love my babi I so miss u I wish u could be here with me

  81. Kelly J Hayes

    November 22, 2017 - 9:15 pm

    When will this be a valuable for Florida snap and share. He is in walton work camp?

  82. Toi

    November 22, 2017 - 2:04 am

    Why is it not showing me this option on my app? Im trying to send pictures to is only giving me the oprtion for e mail and money

  83. JPayModerator


    November 23, 2017 - 1:51 pm

    Hi Melissa – If your loved one is located in one of the participating locations, which are located in the blog post, then you can send a VideoGram for one stamp today. Thanks!

  84. Melissa Goonan

    November 21, 2017 - 9:04 pm

    Does this cost the amount of a stamp like it does for emails and video chat?

  85. Lisa

    November 20, 2017 - 3:13 pm

    Can we delete photos once submitted to snap n send. I am able to delete old email but not photos.

  86. JPayModerator


    November 20, 2017 - 10:31 am

    Hello Christina – The option to send photos to your loved in Missouri is available. Your photo will printed and given to them when you do send one. Thanks!

  87. Christina Flory

    November 20, 2017 - 2:08 am

    Can I send photos to my loved one at moberly correctional center in Missouri?

  88. Rachel

    November 17, 2017 - 10:54 am

    It won’t let me send pictures y

  89. cindy

    November 16, 2017 - 8:48 pm

    are there any others services for inmates in nc?

  90. JPayModerator


    November 14, 2017 - 1:56 pm

    Hi Joye – At this time, you can only send money to your incarcerated loved ones in federal prison through JPay. Thanks!

  91. Joye barton

    November 14, 2017 - 1:34 pm

    Can I send pictures to a federal inmate at Coleman federal n Florida?

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