JPay Blog

Meet Snap N’ Send

Sending selfies to your loved one has never been this easy. JPay recently introduced Snap N’ Send, a feature of the JPay mobile app that allows you to send a picture to your incarcerated loved one… without having to attach it to an email! It’s that simple: you just snap a photo and click send!


Staying in touch can be as easy as Snapping N Sending. Share those everyday moments by seamlessly taking and sending pictures all in one single, intuitive step and for just one stamp, you can bring a moment of joy. Don’t forget to dust off any old pics stored away that can now be shared with your loved one with Snap N’ Send.


Download the JPay app today to conveniently stay connected with the services available at your loved one’s facility. Now available for IPhone and Android devices.


Try Snap n’ Send!

  1. Download & open the JPay App
  2. Select your loved one in a participating facility
  3. Take or select a picture to be sent to your loved one
  4. Click “Send” and your picture will be delivered (Please be aware that photos might be screened before being released)


*Snap N’ Send is only available through JPay App and is only available for you to send to your loved one*


Don’t have the app?  

cta-appstore cta-gplay

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  1. JPayJT

    February 20, 2019 - 10:16 am

    Hi Margaret – We’re sorry for the inconvenience! Please uninstall and then reinstall the app and ensure you have the most up-to-date version of the app as well! If you are still experiencing issues with the incorrect time being displayed, please email or call 800-574-5729 to speak with a customer service representative. Thanks!

  2. Margaret robles

    February 19, 2019 - 5:39 pm

    On my email page the does not match up it will be 2’oclock in my time but on the top page it said 5’oclock est time were in ca just 2 hr away from each other and he not gettin my txts and am not hettin all of his and wete being charge for them

  3. JPayJT

    February 19, 2019 - 1:18 pm

    Hi Shanie – Please ensure that all emails and attachments being sent follows the Department of Corrections guidelines, as all items are reviewed before they are released. Thanks!

  4. Shanie Thomas

    February 18, 2019 - 6:59 pm

    I sent my husband a pic bra and panties via snap and send and he has not received it…its been almost 24 hours since i sent it…he said he knows other guys have simular pics so he knows they are allowed. If the pic is not approved would i not be notified or he not be notified? How do i find out whats going on?

  5. JPayJT

    February 20, 2019 - 11:40 am

    Hi Annie – Please email or call 800-574-5729 to speak with a customer service representative who can help you. Thanks!

  6. Annie

    February 15, 2019 - 2:57 pm

    Hi, is there a way to tell if my pic had been received and viewed.

  7. JPayJT

    February 6, 2019 - 9:56 am

    Hi Shay – The individual can delete the email that had the attachment from the kiosk, or if it was a snap ‘n send, it can also be deleted from the kiosk. Once the tablet syncs it will also be removed from the tablet. Thanks!

  8. Shay

    February 6, 2019 - 4:53 am

    Can the inmates delete pictures they has been sent to them ? Because I read how the officers can be able to see they pictures

  9. JPayJT

    February 8, 2019 - 11:30 am

    Hi Lydia – This depends on what is available at the facility. If print is available some allows color and others are black and white. Thanks!

  10. Lydia trevino

    February 3, 2019 - 1:08 pm

    Are yhe pictures printed in color orthey blk and white

  11. JPayJT

    January 31, 2019 - 10:39 am

    Hi Shakira – We have identified the transaction you are referring to and a representative will be contacting you shortly. Thank you!

  12. Shakira Young

    January 29, 2019 - 10:28 pm

    I never recived my money for them outting ut on tje wrong account an this happened a mobtj ago wverytime i call they say its comming im starting to wonder where is my money tbis is riddioucolus jus needs to go bac on my sisters account the rep who did it was rude cussed us out an said she knew wat she was doin

  13. JPayJT

    January 30, 2019 - 10:01 am

    Hi Donna – Unless you have the actual photo attachment on your device, you cannot forward a picture from social media to JPay eMessage. Thanks!

  14. Donna

    January 27, 2019 - 3:14 pm

    How can I send photos off Facebook to jpay so inmate can see them

  15. JPayJT

    January 25, 2019 - 1:47 pm

    Hi Heidi – Snap’n Send is currently not offered in Nebraska. Thanks!

  16. Heidi

    January 22, 2019 - 2:30 pm

    Does Nebraska State Pententry in Lincoln have the Snap? My phone said to do the update but I do not see the icon and I also cannot ever send photos as attachments.

  17. JPayJT

    January 16, 2019 - 12:45 pm

    Hi Andrea – Currently, there is no feature on the tablet that will notify loved ones when or if an individual is online. Thanks!

  18. Andrea

    January 13, 2019 - 2:13 am

    Is there a setting on the tablet to turn on or off to show if the inmate in online when u look on offender connect

  19. JPayJT

    January 10, 2019 - 9:29 am

    Hi Shakira – At this time, there are no plans to implement JPay Snap’n send to Tecumseh State C.I. If/when we launch new services, we will inform all customers. Thanks!

  20. Shakira Young

    January 10, 2019 - 12:30 am

    Does lincoln ne have snap an go on their jpay my husband is in the Tecumseh prison?

  21. JPayJT

    January 4, 2019 - 1:11 pm

    Hi Carisa – High Desert does have JP5 tablets and your loved one can send and receive communications. Thanks!

  22. Carisa A Ross

    January 3, 2019 - 4:40 pm

    My bf just got to High Desert state Prison in Ca, Are they able to respond to emails or only receive them and are the jp4 or 5 available there?

  23. JPayJT

    January 14, 2019 - 10:43 am

    Hi Ashley – If the services you mentioned are available at your loved ones location. Sending/receiving emails and video visit can be done from the JPay kiosk. If you have additional inquiries, please email or call 800-574-5729 to speak with a customer service representative who can help you. Thanks!

  24. Ashley

    December 24, 2018 - 3:56 pm

    Do I have to purchase a tablet for my loved one in order for him us to use JPay services such as email and video visitation?

  25. JPayJT

    December 7, 2018 - 11:39 am

    Hi Lisa – Please email or call 800-574-5729 to speak with a customer service representative who can help you with this question. Thanks!

  26. Lisa campbell

    December 7, 2018 - 8:33 am

    I sent a full body pic with no nudity or sexual content, it was me walking in the gym and it was rejected do you know why?

  27. JPayJT

    December 4, 2018 - 5:48 pm

    Hi Bonnie – If you do not have the option to send photos then most likely that service is not available for your loved one. Thanks!


    December 4, 2018 - 3:17 pm

    Why doesn’t mine let me send pictures to my loved one? All I see when I pull up the app is send money and email. Please help

  29. JPayJT

    December 4, 2018 - 6:12 pm

    Hi Rebecca – Please have your husband write a trouble ticket from the kiosk. However, he can simply click on the photo, or select the photo, and then click delete. Thanks!


    November 28, 2018 - 10:21 pm

    My husband is in a MO state prison and needs to know how to delete photos that has been sent to him off his jp5 tablet .

  31. JPayJT

    November 26, 2018 - 9:25 am

    Hi Janice – Please email or call 800-574-5729 to speak with a customer service representative who can help you with the app issues. Thanks!

  32. Janice

    November 24, 2018 - 10:26 am

    I have uninstalled and installed the app numerous times and I’m not receiving my emails like I use too..All of a sudden emails that I would get in 30 mins, I’m now getting them the next day or the day after…What’s going on with the app?

  33. JPayJT

    November 19, 2018 - 3:52 pm

    Hi C.R. – Please email or call 800-574-5729 to speak with a customer service representative regarding specific account questions for Snap n’ Send. Thanks!

  34. C.R.

    November 19, 2018 - 8:45 am

    I’ve sent photos to a loved one using the Snap N’ Send app. 2 days ago. Why don’t they show up in my ‘sent’ section?

  35. JPayJT

    November 19, 2018 - 3:53 pm

    Hi Mike – You can only send photos through Snap n’ Send if you took those photos while using the service in the JPay app. Thanks!

  36. Mike

    November 18, 2018 - 5:54 pm

    I was wondering if I can send older photos from my cellphone by using Snap N Send without having to send an email (already sent the email but forgot the photos)?

  37. JPayJT

    November 12, 2018 - 1:20 pm

    Hi Liya – At this time the JPay tablets are not available in Connecticut. Thanks!

  38. Liya

    November 11, 2018 - 11:43 pm

    Is snap n send or tablets available to the Connecticut DOC facilities yet?

  39. JPayJT

    November 12, 2018 - 1:30 pm

    Hi Gaylynn – Please email or call 800-574-5729 to speak with a customer service representative who can answer this question. Thanks!

  40. Gaylynn R Woodard

    November 10, 2018 - 12:56 am

    How many pics a day can I send to my inmate in St Joe, MO?

  41. JPayJT

    November 7, 2018 - 6:02 pm

    Hi Elisha – Your loved one would have to remove the image, you can safely delete it from your phone! Thanks!

  42. Elisha

    November 7, 2018 - 4:09 pm

    Hi, if I delete a picture from snap n send on my app will it remove off his player? Or does he have to remove the pictures himself? Thanks

  43. JPayJT

    November 6, 2018 - 4:45 pm

    Hi Carrie – If those options do not show on your app then more than likely those services are not available where your loved one is located. Thanks!

  44. Carrie

    November 6, 2018 - 4:43 pm

    Hey so my app doesn’t give me the option to use snap’n’send. Or videogram. Is there a reason for that or something I could do to change that? Tia

  45. JPayJT

    November 2, 2018 - 1:02 pm

    Hi April – We’re glad JPay is helping you stay connected with your loved one. Currently, there are no plans to offer JPay tablets in Texas. Thanks!

  46. April Matthews

    October 29, 2018 - 11:14 pm

    Dear JPay JT,
    I’ve been sending money,and emails,eCards,and buying stamps to keep in contact with my son David Eric Matthews.Who is incarcerated in Henderson,Texas 75653. Now I was wondering if and when internet tablets would be available for the inmates to keep in touch with their love ones.

  47. JPayJT

    October 29, 2018 - 2:32 pm

    Hi John – Missouri does have email! All emails are received unless they are flagged for nudity or other guidelines. Thanks!

  48. John

    October 28, 2018 - 10:17 pm

    Does Missouri have jpay email and snap n send available yet and how do you know if the person your sending messages to are reviving them

  49. JPayJT

    October 17, 2018 - 2:15 pm

    Hi Yasmin – Have you tried uninstalling and then reinstalling the app? And sexy/nude photos are not permitted – but that is a good question to ask!

  50. Yasmin

    October 13, 2018 - 10:23 pm

    I’ve been having an extremely difficult time signing into JPay on my phone, like it won’t let me at all so I have to do everything on a laptop. I even had to make a whole new account bc the first one would not work at all. Besides that, when sending photos on JPay, are we allowed to send sexy photos such as nudes/semi nudes? I’m aware of the risk I’m taking by having a ton of people seeing them since they are monitored but I wanted to make sure that I won’t get kicked off the app or lose my account if I do without knowing bc I have a ton of stamps on my account nd some letters that I do not want to lose.

  51. JPayJT

    October 17, 2018 - 2:16 pm

    Hi Gina – Please keep in mind that some emails and photos are flagged for review which will cause a delay in delivery. Thanks!

  52. Gina

    October 13, 2018 - 9:40 pm

    How long does it usually take for my loved one to get the pictures I’ve sent? It’s been 15 hours, and he still hasn’t received them yet.

  53. JPayJT

    October 17, 2018 - 2:28 pm

    Hi Mary – Please email or call 800-574-5729 to speak with a customer service representative who can provide you with the guidelines for photos. Thanks!

  54. Mary Byrd

    October 8, 2018 - 2:19 pm

    My fiancée was trying to send me a picture of a rash on his chest and it’s coming thru is there a rule where hecan send a body picture

  55. JPayJT

    October 2, 2018 - 4:41 pm

    Hi Mellisa – We apologize for the inconvenience. Have you confirmed Snap n Send is available at your loved one’s facility? That could be the issue. Thanks!

  56. Mellisa

    September 30, 2018 - 9:17 pm

    I can’t get my screen on my android to offer this! It is still just the simple send money or email screen and that’s it! I have tried deleting the app off my phone and downloading it again…still the same…will not allow or show it needs to be updated either!!! Please help!

  57. JPayJT

    October 2, 2018 - 4:41 pm

    Hi Barbara – Please email or call 800-574-5729 to speak with a customer service representative who can see why you can’t send photos. Thanks!

  58. Barbara Donelson

    September 30, 2018 - 8:55 pm

    I can’t send pictures why

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