JPay Blog

Meet Brandon and Erin

Every Saturday, Brandon gets up early, puts $60 in his tank, and drives a little more than a hundred miles to see Erin at the Mission Creek Corrections Center for Women. He never misses a visit, because sixty bucks and a couple hours on the road is a small price to pay to see his wife’s face.

But Erin’s birthday was on a Tuesday this year – Valentine’s Day, actually – and Brandon couldn’t get away from work. So he did the next best thing: he and Erin had a Video Visit.

JPay Video Visitation is in pilot testing at the Mission Creek Corrections Center for Women (MCCCW), which is how Brandon and Erin were able to have their special birthday video call. A full-scale launch at MCCCW and other Washington prisons is scheduled for the next few months.

JPay will launch the web video calling service in two Ohio state prisons – the Ohio Reformatory for Women (ORW) and the Correctional Reception Center (CRC) in March, as well as at the Miami Correctional Facility in Indiana. These facilities join state prisons in Georgia, North Dakota and Indiana in offering Video Visitation.

See if Video Visitation is available in your loved one’s area. Click here to visit

How does it work?

Inmates access the Video Visitation system through the JPay kiosk installed in their living units, each of which has a webcam and handset designed to withstand the rigors of a prison environment (the kiosks also feature JPay email). The inmate’s friends and family schedule web video calls through – each call is subject to approval by the corrections agency – and conduct the visit from the comfort of home.

In Brandon’s case, he visited from the comfort of his pickup.

Like Brandon, many individuals with loved ones in the state prison system live many miles away from where they are confined, making in-person visits inconvenient and costly. Video Visitation bridges the distance gap with technology, and JPay eases the financial burden with reasonable rates for the typical 30-minute video call session. In fact, in some prisons a half-hour Video Visit is cheaper than a half-hour phone call.

To learn more about Video Visitation, click here.



  1. Monica Phillips

    December 12, 2014 - 3:54 am

    I think this is a great way to keep in touch with your loved ones.But from what I’ve read so far….its not at all prisons. Only certain states/prisons have this when will California prisons get this?? I as well have someone in prison…and at times its almost impossible to get an appoint.let alone drive 100 miles .
    So when do you plan it coming nation wide…im sure I speak for everyone that has someone incarcerated.well thank you for the opportunity….

  2. jennifer

    November 14, 2014 - 7:44 pm

    What a wonderful gift the internet has provided. Too see another in real time and to talk with them is AWESOME!!! What a connection! God Bless all those involved!!

  3. Nancy Burke

    November 8, 2014 - 2:56 am


  4. Kathleen Smith

    October 22, 2014 - 7:45 am

    My husband was just moved from jail to prison in Florida. I could video visit when he was in jail, but not now. I am happy to see that JPay has started setting up facilities for electronic visits, as it will most likely slowly spread till more facilities have it over the coming years. Life right now would be so much better if I could see my husband’s face…. it will be some time before he is permanently relocated and I can drive (however long it is) to visit him.

  5. Lori Osborn

    October 13, 2014 - 11:32 am

    Yes it would BE WONDERFUL for it to be in TEXAS!! My son is Texas as well and myself (his mom), yet still a 9 hr trip one way!!

  6. Savanny Som

    September 6, 2014 - 10:01 pm

    that is so neat. I can’t wait for it to be up in running in California prison. I have 5 kids and my fiancé is in prison. It is hard for me to drive up to where he is at sometimes due to financial issues and all the kids. He is 6 hours away from where I am, and our son can not see his dad as he should because of far he is away from us. I would love to have this approve in California soon it would help many woman like me that their love one is so far away.

  7. Jennifer Darge

    August 30, 2014 - 11:06 pm

    I Am Praying Everyday That They Will Get The Video Chat In The Main Reception Center In Florida For The Men My Little Brother Is Just 25 And He Was Sentenced To 13 Years For Something He Didn’t Even Do He An Amazing straight A Student My Brother And Me Are Absolutely Best Friends And I Live 3500 Miles From Him Now And I Have Identical Twin Girls He’s Never Seen And I Miss him Like Crazy I Just Would Like The Chance To Surprise Him With A Face To Face Visit With His Nieces I Am A Single Mother So I Don’t Actually Have The Money That I Would Like To Send Him I Just Wish I Could Even Just Make Sure He Had His Hygiene And Writing Material Please Pray They Get Video Visitation There Soon And I Wish All Of You In The Same Position The Best Of Luck May Your Family Members Come Hope Safe An Sound…. THIS TO SHALL SOON PASS AMEN

  8. Heather Walker

    July 29, 2014 - 2:53 pm

    After 30+ years of corresponding with a friend incarcerated in Indiana State Prison imagine the joy of getting my first video gram and being able to see and hear his birthday blessings live. Who could have imagined such a thing were ever possible. I have played it for a close friend and also my adult sons. It is something that I will always treasure. Thanks JPAY!

« Older Comments

Leave a Reply

Your email address will not be published. Required fields are marked *