JPay Blog

JPay Supports Red Nose Day

Giving back is a big part of who we are at JPay and all the Securus Technologies companies!  Whether it’s a local organization or a broader initiative – like Red Nose Day – we’re all excited to show our support!  Get your red noses today and support children in need!



  1. Marcia

    August 12, 2018 - 8:09 am

    – hi jpa I am so proud to be able to you J pay it is so convenient for me I am disabled and I can get to see my son and speak with him I love JPay I have no complaints and I’m waiting for something new to come by my way thanks jpa I enjoy working with you

  2. JPayJT

    August 15, 2018 - 12:47 pm

    Thank you very much, Mike! Our customers are our priority!

  3. mike

    August 11, 2018 - 3:38 pm

    Thank you for being so responsive and answering questions. It’s a big help! much appreciated.

  4. JPayJT

    August 1, 2018 - 9:18 pm

    Hi Valentina – Please email and a Customer Service Representative will respond with all the details you’re looking for. Thanks!

  5. Valentina Reyes

    July 28, 2018 - 2:52 pm

    Hi I like to know if the JPay tablet video visits are available at New Haven correctional facility and also I like information on all the the JPay available features that Newhaven correctional facility accepts thank you so much for this convinent electronic

  6. JPayJT

    July 24, 2018 - 4:05 pm

    Hi Amber – You need to select which contact you’ll use the stamps for. That’s how the app is built. It will not send the stamps to that contact.


  7. Amber

    July 24, 2018 - 10:51 am

    I’m having trouble finding the buy stamps on the navigation on I’ve dowloaded the jpay app but when buying stamps it always ask for me to select a contact. I’m trying to purchase them for my own account.

  8. JPayJT

    July 23, 2018 - 12:05 pm

    Hi Yolanda – We will update all customers when new products and services become available. Thanks!

  9. Yolanda Lopez

    July 21, 2018 - 12:13 pm

    When does Avon Park Correctional Facility get the Tablets for us to purchase, for the Inmates !????

  10. JPayJT

    July 23, 2018 - 12:05 pm

    Hi Jennell – Sending stamps may not be available at your loved one’s facility. Please email or call 800-574-5729 to speak with a customer service representative for more information. Thanks!

  11. Jennell

    July 21, 2018 - 11:11 am

    Why can’t i send stamps

  12. JPayJT

    July 19, 2018 - 9:28 am

    Hi Ellys – Please uninstall and then reinstall the app. That should help fix the issue. Thanks!

  13. Ellys

    July 17, 2018 - 10:12 pm

    What’s going on with app? Every time I try to log in It says unable to complete at this time for a week and a half. I can’t send pictures can someone tell me was going on? Is it happing to others ? So stressful!!😕

  14. JPayJT

    July 17, 2018 - 10:25 am

    Hi Kimberly – If you’re having issues with logging into the website, please clear your cache, close your browsers (all tabs), reopen a new browser session, and reattempt login. That should work! We also encourage you to use Internet Explorer. Thanks…and we apologize for the inconvenience. Thanks!

  15. Kimberly Shauger

    July 15, 2018 - 4:17 pm

    I have not been able to log in to send money. Is there a problem with the sight?

  16. JPayJT

    July 10, 2018 - 10:59 am

    Hi Sue – You can send pictures and VideoGrams from the JPay app, which is available for smartphones. However, those services are not available in every facility. Thanks!

  17. sue sneed

    July 4, 2018 - 7:46 pm

    how do we do a pic and viodo I do not no how

  18. JPayJT

    July 2, 2018 - 8:45 am

    Hi Juan – You can send your loved one’s money if you are located outside of the United States. Thanks!

  19. Juan

    June 28, 2018 - 7:20 pm

    Can i use Jpay outside the U.S ?

  20. JPayJT

    June 25, 2018 - 9:45 am

    Hi Richard – Once we have a finalized tablet deployment date we’ll inform all customers. Thanks!

  21. Richard Hoyt

    June 25, 2018 - 6:12 am

    Hi when will Florida inmates have the jp7 available!

  22. JPayJT

    June 25, 2018 - 9:54 am

    Hi Tracy – Once we have a finalized tablet deployment date we’ll inform all customers, along with pricing. Thanks!

  23. Tracy

    June 19, 2018 - 6:20 pm

    Hello I was wondering if you could tell me when the tablets will be available for DeSoto Annex Correctional in Florida

  24. JPayJT

    June 18, 2018 - 9:28 am

    Hi Iris – Please check with our Customer Service team at Some emails are flagged for review, which may cause delays in delivery. Thanks!

  25. Iris S Rivera

    June 17, 2018 - 12:21 pm

    It already been a week since I haven’t gotten an email. When will jpay start working again?

  26. JPayJT

    June 17, 2018 - 9:15 am

    Hi Janetta – When we have a finalized tablet deployment date for Missouri we’ll inform all customers. Thanks!

  27. Janetta T Ewing

    June 16, 2018 - 4:34 pm

    Do you know when the tables will be in missouri?

  28. JPayJT

    June 7, 2018 - 2:43 pm

    Hi Ebony – The JP5 tablet is available in certain CA locations. Once new locations adopt the tablet, we’ll inform customers. Thanks!

  29. Ebony Harris

    June 5, 2018 - 5:06 pm

    Hello I was wondering if and when the tablet would be available for correctional training facility in the state of ca.???

  30. JPayJT

    June 1, 2018 - 8:20 am

    Hi Diane – Once a tablet deployment date is confirmed for Florida, we’ll make sure all customers are made aware. Thanks!

  31. Diane Adams

    May 31, 2018 - 10:18 am

    Any word on the tablets for Columbia correctional annex in Florida

  32. JPayJT

    May 29, 2018 - 9:37 am

    Hi Glenda – Not at this time. Once we have a confirmed tablet deployment date we will inform all customers. Thanks!

  33. Glenda Garner

    May 26, 2018 - 12:20 pm

    Any news on the tablets for Santa Rosa CI work camp

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