JPay Blog

JPay Supports Red Nose Day

Giving back is a big part of who we are at JPay and all the Securus Technologies companies!  Whether it’s a local organization or a broader initiative – like Red Nose Day – we’re all excited to show our support!  Get your red noses today and support children in need!



  1. JPayJT

    May 7, 2019 - 3:56 pm

    Hi Sandra – At this time, tablets are not available in Kentucky. If/when we launch new services, we will inform all customers. Thanks!

  2. JPayJT

    May 7, 2019 - 10:46 am

    Hi Amanda – Please email or call 800-574-5729 to speak with a customer service representative who can help you. Thanks!

  3. Gina Carolyn Russell

    September 22, 2018 - 1:27 am

    Seeing my boyfriends picture is almost as best I can get.
    Thank you for this feature.
    Gina D

  4. JPayJT

    September 4, 2018 - 1:30 pm

    Hi Donna – We’re sorry to hear about this inconvenience. Please email or call 800-574-5729 to speak with a customer service representative who can help you with sending funds. Thanks!

  5. JPayJT

    September 4, 2018 - 1:27 pm

    Hi Theresa – Please email or call 800-574-5729 to speak with a customer service representative who can answer your specific questions regarding your son and a JPay tablet. Thanks!

  6. Theresa

    September 4, 2018 - 8:10 am

    I would like to know if I purchased a tablet while my son is in Central Reception waiting on his final assignment to his permanent base camp…Will he be able to take it with him and use it there? Or should I wait until he gets to his permanent base??

  7. Donna M Suarez

    August 31, 2018 - 6:16 pm

    I have been having a problem connecting to the Jpay app . I have to log in thru the internet . Also I added funds to someones phone acct but dont remember if I did it thru an agent or thru the prison itself . I contacted jpay 5x today and have been left on hold for 1/2 @a time . Can someone please contact me back . I keep getting cut off when he calls so I dont know if he has phone money in his acct . Thank you

  8. JPayJT

    August 27, 2018 - 1:56 pm

    Hi Crystal – If Video Visitation is available at your loved one’s facility, you can schedule a Video Visitation session when you log into your JPay account. Thanks!

  9. JPayJT

    August 27, 2018 - 1:51 pm

    Hi Jerrica – Please email or call 800-574-5729 to speak with a customer service representative. Thanks!

  10. JPayJT

    August 27, 2018 - 1:45 pm

    Hi Carol – If tablets are available at your loved one’s facility, then you can purchase a tablet through your JPay account. However, if your loved one currently owns a tablet, then only your loved one can purchase a new tablet. Thanks!

  11. Carol L Cuffie

    August 21, 2018 - 12:53 pm

    How do I purchase a tablet from JPay?

  12. Jerrica

    August 19, 2018 - 3:40 am

    Am having the same issues as other people I can’t find the buy stamps in my home screen it just takes me to choose an inmate and a state and wen I do go and put my info it says that the email address already exists… What should I do? I’ve put money two times that way I don’t know if I’m doing it right.

  13. Crystal Rhinhart

    August 18, 2018 - 2:08 am

    How do u set up visitation on jaypay

  14. JPayJT

    August 15, 2018 - 12:47 pm

    Thank you very much, Mike! Our customers are our priority!

  15. Marcia

    August 12, 2018 - 8:09 am

    – hi jpa I am so proud to be able to you J pay it is so convenient for me I am disabled and I can get to see my son and speak with him I love JPay I have no complaints and I’m waiting for something new to come by my way thanks jpa I enjoy working with you

  16. mike

    August 11, 2018 - 3:38 pm

    Thank you for being so responsive and answering questions. It’s a big help! much appreciated.

  17. JPayJT

    August 1, 2018 - 9:18 pm

    Hi Valentina – Please email and a Customer Service Representative will respond with all the details you’re looking for. Thanks!

  18. Valentina Reyes

    July 28, 2018 - 2:52 pm

    Hi I like to know if the JPay tablet video visits are available at New Haven correctional facility and also I like information on all the the JPay available features that Newhaven correctional facility accepts thank you so much for this convinent electronic

  19. JPayJT

    July 24, 2018 - 4:05 pm

    Hi Amber – You need to select which contact you’ll use the stamps for. That’s how the app is built. It will not send the stamps to that contact.


  20. Amber

    July 24, 2018 - 10:51 am

    I’m having trouble finding the buy stamps on the navigation on I’ve dowloaded the jpay app but when buying stamps it always ask for me to select a contact. I’m trying to purchase them for my own account.

  21. JPayJT

    July 23, 2018 - 12:05 pm

    Hi Jennell – Sending stamps may not be available at your loved one’s facility. Please email or call 800-574-5729 to speak with a customer service representative for more information. Thanks!

  22. JPayJT

    July 23, 2018 - 12:05 pm

    Hi Yolanda – We will update all customers when new products and services become available. Thanks!

  23. Yolanda Lopez

    July 21, 2018 - 12:13 pm

    When does Avon Park Correctional Facility get the Tablets for us to purchase, for the Inmates !????

  24. Jennell

    July 21, 2018 - 11:11 am

    Why can’t i send stamps

  25. JPayJT

    July 19, 2018 - 9:28 am

    Hi Ellys – Please uninstall and then reinstall the app. That should help fix the issue. Thanks!

  26. Ellys

    July 17, 2018 - 10:12 pm

    What’s going on with app? Every time I try to log in It says unable to complete at this time for a week and a half. I can’t send pictures can someone tell me was going on? Is it happing to others ? So stressful!!😕

  27. JPayJT

    July 17, 2018 - 10:25 am

    Hi Kimberly – If you’re having issues with logging into the website, please clear your cache, close your browsers (all tabs), reopen a new browser session, and reattempt login. That should work! We also encourage you to use Internet Explorer. Thanks…and we apologize for the inconvenience. Thanks!

  28. Kimberly Shauger

    July 15, 2018 - 4:17 pm

    I have not been able to log in to send money. Is there a problem with the sight?

  29. JPayJT

    July 10, 2018 - 10:59 am

    Hi Sue – You can send pictures and VideoGrams from the JPay app, which is available for smartphones. However, those services are not available in every facility. Thanks!

  30. sue sneed

    July 4, 2018 - 7:46 pm

    how do we do a pic and viodo I do not no how

  31. JPayJT

    July 2, 2018 - 8:45 am

    Hi Juan – You can send your loved one’s money if you are located outside of the United States. Thanks!

  32. Juan

    June 28, 2018 - 7:20 pm

    Can i use Jpay outside the U.S ?

  33. JPayJT

    June 25, 2018 - 9:54 am

    Hi Tracy – Once we have a finalized tablet deployment date we’ll inform all customers, along with pricing. Thanks!

  34. JPayJT

    June 25, 2018 - 9:45 am

    Hi Richard – Once we have a finalized tablet deployment date we’ll inform all customers. Thanks!

  35. Richard Hoyt

    June 25, 2018 - 6:12 am

    Hi when will Florida inmates have the jp7 available!

  36. Tracy

    June 19, 2018 - 6:20 pm

    Hello I was wondering if you could tell me when the tablets will be available for DeSoto Annex Correctional in Florida

  37. JPayJT

    June 18, 2018 - 9:28 am

    Hi Iris – Please check with our Customer Service team at Some emails are flagged for review, which may cause delays in delivery. Thanks!

  38. Iris S Rivera

    June 17, 2018 - 12:21 pm

    It already been a week since I haven’t gotten an email. When will jpay start working again?

  39. JPayJT

    June 17, 2018 - 9:15 am

    Hi Janetta – When we have a finalized tablet deployment date for Missouri we’ll inform all customers. Thanks!

  40. Janetta T Ewing

    June 16, 2018 - 4:34 pm

    Do you know when the tables will be in missouri?

  41. Amanda

    June 15, 2018 - 2:36 pm

    Hey, I’m new to this . How do you check The balance for inmates phone calls ? I put in my info and it keeps telling me wrong info is being put it . And I know it the right info !

  42. JPayJT

    June 7, 2018 - 2:43 pm

    Hi Ebony – The JP5 tablet is available in certain CA locations. Once new locations adopt the tablet, we’ll inform customers. Thanks!

  43. Ebony Harris

    June 5, 2018 - 5:06 pm

    Hello I was wondering if and when the tablet would be available for correctional training facility in the state of ca.???

  44. JPayJT

    June 1, 2018 - 8:20 am

    Hi Diane – Once a tablet deployment date is confirmed for Florida, we’ll make sure all customers are made aware. Thanks!

  45. Sandra

    May 31, 2018 - 11:55 am

    Will tablets be available for E.K.C.C. West Liberty, Ky?

  46. Diane Adams

    May 31, 2018 - 10:18 am

    Any word on the tablets for Columbia correctional annex in Florida

  47. JPayJT

    May 29, 2018 - 9:37 am

    Hi Glenda – Not at this time. Once we have a confirmed tablet deployment date we will inform all customers. Thanks!

  48. Glenda Garner

    May 26, 2018 - 12:20 pm

    Any news on the tablets for Santa Rosa CI work camp

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