JPay Blog

JPay Goes Mobile!

Actually, we’ve been mobile for the past few months, but last night our new app just hit the Google Play Store and is ready for our customers to test it out before it goes live to the public. In addition to our fresh new look, we’ve added the ability to create and manage your account. But most exciting is that we’ve brought over another one of our services to join “Send Money” as products that can be handled entirely from your Android mobile phone!

As a bonus, we’ve added a brand new feature that we know our pen pal users will LOVE! This can’t be done on yet, so be the first to try it out!

To test our app—

  1. Create a Google+ account using the same gmail address your Android phone uses for Google Play
  2. Find our page on Google+ here:
  3. Follow and +1 our page! (optional)
  4. Read our latest post and view our “JPay Beta Test Group” community
  5. Follow the link to become a tester, agree, and install
  6. Have fun and leave feedback

PS – Check back on our blog updates during our Beta Test!



  1. JPayJT

    December 4, 2018 - 6:01 pm

    Hi Steph – Please email or call 800-574-5729 to speak with a customer service representative. Thanks!

  2. Steph

    December 1, 2018 - 10:32 pm

    This is the 3rd iPhone that I downloaded JPay app on, and every one of them won’t let me get past the profile information… why ? Is it something that needs to be updated or it works on certain iPhones? The android phones worked perfect.

  3. Stacey Gray

    August 13, 2016 - 5:12 am

    How can I just talk to my son over the phone?


    June 22, 2016 - 9:07 pm


  5. tenesha

    March 11, 2015 - 11:29 pm

    Hello I’m looking for a close friend but do not know his inmate number. I know the name but your only search results are entering a number for the inmate? Please help

  6. Editor

    December 18, 2014 - 12:41 pm

    Hi Toinette,

    Please contact our customer service at 800-574-5729 to review your account. Please let us know if you have any other questions. Have a great day!

  7. Toinette Jones

    December 8, 2014 - 7:53 pm

    Up until last week I was able to see video grams, this week I’m not. What is going on?

  8. Editor

    December 24, 2014 - 3:44 pm

    Hi Felicia,

    To receive email notifications, you may have to change the settings on your smart phone to update the notification preferences for the JPay app. In addition, you may also have to refresh your “Email Preferences” from your JPay account online to receive updates. After reviewing the settings on your smart device, please click “My Account” from your JPay account and select “Update” under “Emai Preferences” to refresh your notification preferences. If you are still not receiving email notifications, please contact our customer service at 800-574-5729. Please let us know if you have any other questions. Happy Holidays!

  9. Felicia

    November 28, 2014 - 11:07 am

    is there any way to get notifications when you receive mail? i can’t seem to figure it out .. i have an iphone, if that makes any difference.

  10. Editor

    December 24, 2014 - 3:29 pm

    Hi Rich,

    You can send JPay credits to your loved one to buy stamps, music, as well as print outs of pictures and statements, etc. You can send JPay credits online at or by contacting our customer service at 800-574-5729.

    Most states also provide the option to transfer stamps or include a pre-paid stamp when sending an email. If available, you will find these features under the ‘Email’ section of your JPay account. Please let us know if you have any other questions. Happy Holidays!

  11. rich k

    November 28, 2014 - 9:35 am

    Can I purchase stamps for my brother (inmate) for email. If so how can I. Ty for ur time

  12. Editor

    December 24, 2014 - 3:15 pm

    Hi Stephanie,

    We apologize for the inconvenience but we experienced a high volume of VideoGrams being utilized on Thanksgiving due to the offer. Please let us know if you were unable to send a VideoGram. Happy Holidays!

  13. stephanie

    November 27, 2014 - 3:18 pm

    okay so its thanksgiving and all video grams are free today for prisoners and family at home and it wont let me send my fiancé’s video..and yesterday it worked with stamps so why wont it work today when its free???

  14. Editor

    December 24, 2014 - 3:12 pm

    Hi Courtney,

    Video Visits are available at some facilities in the North Dakota. Please click on this link to see the JPay services and rates available at your loved one’s facility. Happy Holidays!

  15. Courtney BlackCloud

    November 27, 2014 - 10:14 am

    Why can’t we video chat from North Dakota yet??

  16. Editor

    December 24, 2014 - 3:52 pm

    Hi Elana,

    Please have your loved one submit a “Trouble Ticket” at the JPay kiosk within his housing unit. Have a great day!

  17. Elana

    November 25, 2014 - 11:49 pm

    A couple weeks ago my boyfriend tried logging into his jp4 player and while logging in the screen on the player just went black…? He tried taking it to a C.O. And they haven’t got back to him if they would fix it or send him a new one it’s been well over 3 weeks now and seeing as the facility is on lockdown 23 hrs out the day that was the only way to communicate. Please let me know something on how this can be resolved or how I can go about getting his fixed or possibly a new one for him.
    Thank you!

  18. Editor

    December 24, 2014 - 2:46 pm

    Hi Cathy,

    Please visit the Google Play Store and search “JPay”. You can also register at the following link to view your emails. Please let us know if you have any other questions. Happy Holidays!

  19. cathy hall

    November 15, 2014 - 12:11 am

    To who it may concern.I just checked My Gmail account an i saw in My inbox there was a email from my daughter, but i cant retreive ititrom My Android phone.would u Pls take the time tistructions how to download the Mobile app to do so, thanks u so very much

  20. Editor

    December 24, 2014 - 2:34 pm

    Hi Bennie,

    We apologize for the inconvenience but JPay’s Video Attachment service is currently unavailable for use in Michigan. Please understand that this action was performed at the request of the Michigan department of Corrections. We’re aware that due to this suspension of service, Video Attachments previously sent are also unavailable however, once this service has been restored notification will be sent.

    If you have additional questions about your JPay account, please contact our customer service at 800-574-5729. Happy Holidays!

  21. Bennie

    November 12, 2014 - 7:57 am

    My Husband keeps telling me to send him a video and no place is it giving me this option in Michigan. I’m telling him it’s not available here yet but he says everyone where hevis can get them. Am I doing something wrong or I don’t see the option or is it not available?

  22. Mariann

    October 6, 2014 - 8:42 pm

    I just want to thank you and your team for giving the families of our loved ones that are incarcerated, a chance to get in touch with them. Before it felt good to get to get letters or calls from them. Now the families in my opinion doesn’t feel as if we r incarcerated as well. And I know that if you send them even just one email when they are locked down and they look the next morning. And they have a message it makes them feel good, and have a better outlook on their day. So in part I think Jpay is in a way, rehabilitating them. As long as its all kept in positive aspects. But I’m my mind and heart thank you jpay!!!


    September 29, 2014 - 5:28 pm

    This web site truly has all of the info I wanted
    about this subject and didn’t know who to ask.

  24. Wateena

    August 9, 2014 - 4:33 pm

    This email site made my day, its so much better than written letters. I am so glad this is made possible, my son can keep in touch with me and his daughters! Great service!

  25. maria

    June 9, 2014 - 12:58 pm

    I appreciate your company for engaging in the internet and social networking world so the families can stay close to their love ones. It’s especially important for me because I stay over700 miles away from the facility that my loved one is an inmate. Thank you once again for the technology you bring to close the gap between us and them.

  26. Carolyn McCowan

    June 5, 2014 - 7:09 pm

    Thank it a good idea and it would give the prisoner time to communicate with our family regularly it’s a great idea in fact!

  27. deanna romero

    February 28, 2014 - 3:30 pm

    I love jpay it makes life easier

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