JPay Blog

JPay Email Takes Flight

In June we released a major update the JPay Mobile app for Android, and today we are proud to announce that we are entering the beta test phase of the iPhone version! If you would like to try out JPay Mobile for iPhones—with an updated look and email functionality—we are looking for testers to give us feedback. Please click on the link below and fill out the form to become a tester and get the first look inside our new app!

https://docs.google.com/forms/d/1hJWDldXLNzUvx-GFIWh4lOmsMfTHTXoPHnxDOwcWOLA/viewform

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199 Comments

  1. Melanie

    October 16, 2017 - 10:47 pm

    Why does it not have the inmates name on some transactions it says n/a also how do i get access to all emails. Deleted ones also sent

  2. Kiana

    October 10, 2017 - 3:41 pm

    Is there any way to know if your email has been received?

  3. Editor

    August 18, 2017 - 1:12 pm

    Hi Paula – JPay email is not available in the state of Pennsylvania. The following link http://bit.ly/2xbEXj9 will provide more information on emailing your loved one.

  4. Paula Hockett

    August 17, 2017 - 8:52 pm

    I am trying to make contact with my daughter who is currently in Muncy Women s Correctional Facility. Her name is Virginia Renee Umstead Loggins. I wanted to be able to exchange emails with her so she knows I am here for her.

  5. Editor

    February 9, 2017 - 3:07 pm

    Hi Frankie – The email section is typically removed from your account when your loved one does not have access to our email services. This can be due to system maintenance, email restriction, or if you loved one has been transferred within his facility or to a new facility. The email section of your account should reappear as soon as your loved one regains access to our services. If you have specific questions regarding your account, please contact our customer service at 800-574-5729.

  6. Frankie

    February 8, 2017 - 5:34 pm

    i like to send a email but got no email button on my profile….can anybody tell me why that is or do i have to do something to get the button?
    with regards
    Frankie

  7. Editor

    January 16, 2017 - 2:13 pm

    Hi Tawana – Most emails are screened and released within 48 business hours. There is no limit to the amount of emails your loved one can receive in a day.

  8. Tawana Davis

    January 15, 2017 - 11:23 am

    Hi i was wandering how long does it take to receive emails from and how many emails can my boyfriend receive in a day….

  9. Cari Blondie

    June 19, 2016 - 4:29 am

    **stay focused and stay strong, & know that… I Love You ¡!!! Love you… Love you!!!

  10. SANJUANITA

    April 17, 2015 - 9:08 am

    Okay I’ve been trying to buy stamps to email my boyfriend but for some reason jpay is saying that my address is incorrect which it isn’t because I’ve been on the phone with my banks customer service to make sure that I was putting everything correct. my bank tells me that Jpay is the one that sends my money back and that my bank is approving the purchase. I’m wondering if you guys could do it manually.

  11. Crystal

    April 16, 2015 - 9:11 am

    My friend is at Stiles Unit in Texas. I was able to send him an email. How can I tell if it’s been read? Do inmates at Stiles have access to reply to emails?

  12. Editor

    January 28, 2015 - 2:26 pm

    Hi Anna –

    Please be aware that your loved one does not have access to the Internet, including Facebook.

    The best ways to contact your loved one is to send an email (even with an attached photo or video) or schedule a video visit. Please click on this link http://www.jpay.com/PAvail.aspx to see the JPay services and rates available at your loved one’s facility.

    Thank you for contacting JPay. Have a nice day!

  13. annaalred

    January 28, 2015 - 2:22 pm

    hello sweetheart how are you.as for me i am doing fine.and i am hoping you are doing the same. I am waiting on my birth certificate to come in the mail. I am almost out of here baby. Your son has to have surgery again on his heart so he will be living with me. I won’t be long now before you will be out. I am worried about you. Are you ok? I am going to send you money on the computer to JPay. You will get it the next day. I just want to say I love you baby. From ur wifey.

  14. Editor

    January 15, 2015 - 4:10 pm

    Hi Rosemary,

    Currently, JPay Email is not available in the state of California. Please be aware we are constantly working to bring our services to every state. Try reaching out in the JPay Friends & Family Forum to chat with other JPay users that have a loved one in the state of California. Please visit the following link http://forum.jpay.com/ to register and post to the “California DOC” forum under the section “State Specific Forums”. Please let us know if you have any other questions. Have a great day!

  15. Rosemary

    January 13, 2015 - 11:01 am

    I was wondering if you could tell me any information on sending my son an e-mail. He recently sent me a letter telling me he could receive emails through a site called Quickmail.com but when I type it in the site is blank no information or anything in regards to emails or prisons. My son is in centeleus I’m sure I spelled that wrong but its a California Correctional Prison. I would really appreciate any information or suggestions you may give me. Thank You Best Wishes, Rosemary

  16. Editor

    January 12, 2015 - 3:59 pm

    Hello Lula,

    Please contact our customer service at 800-574-5729, and they will be able to help you

  17. Lula Collins

    January 8, 2015 - 6:10 pm

    Ive been trying to jpay my son and havent been able to please help its ben one week

  18. Editor

    January 12, 2015 - 3:57 pm

    Hi Sarah,

    Some states allocate a certain percentage of funds towards restitution and medical fees. We recommend contacting your loved one to review the guidelines at his facility. Please let us know if you have any other questions. Have a great day!

  19. Sarah

    January 7, 2015 - 7:47 pm

    I was just wondering does the prison have the authority to take money off of a prisoner’s JP account to pay for medical?

  20. Earl Garlin Sr.

    January 4, 2015 - 8:57 pm

    January 4, 2015
    Earl Garlin Sr.

    I’m a first time user of Jpay Email. I hope it will work for me.

  21. Editor

    January 6, 2015 - 10:25 am

    Hi Teri,

    The “Email” section is removed from your account when your loved one does not have access to our email services at their facility. This can be due to a system maintenance, email restriction, or if your loved one being transferred within the facility. The email section of your account will appear once your loved one regains access to our services. Please let us know if you have any other questions. Have a great day!

  22. Teri

    January 1, 2015 - 12:10 pm

    I have been unsuccessful in finding a link or button to buy the stamps needed to send an e-mail. An error message in red indicates I need to update my e-mail address. When I look at the e-mail address you have for me, it is correct. How/where do I buy the stamps? Thank you

  23. Editor

    December 31, 2014 - 1:32 pm

    Hi Mary,

    Please click on this link http://www.jpay.com/PAvail.aspx to see the JPay services and rates available at your loved one’s facility. Please let us know if you have any other questions. Have a great day!

  24. Mary

    December 29, 2014 - 6:28 am

    I was wondering can I send email to my loved one?

  25. Editor

    December 31, 2014 - 1:45 pm

    Hi Sheri,

    Your emails are viewed, approved and released by your loved one’s facility. All emails are subject to the same rules that apply to traditional mail. Please let us know if you have any other questions. Have a great day!

  26. Sheri Allen

    December 25, 2014 - 4:11 am

    Have a question, How do inmates get notified that they have gotten a email?

  27. Editor

    December 24, 2014 - 1:20 pm

    Hi Ninanotti,

    You can use JPay to send your loved one an electronic greeting card. There are several designs to choose from, right for any occasion. E-Cards are available wherever JPay’s Email service is provided.

    How to send an E-Card:
    1. Log into your account at JPay.com
    2. Go to the Email section & select “Compose”
    3. Attach an E-Card
    4. Personalize it in the body of your email
    5. Send it!

    Please let us know if you have any other questions. Happy Holidays!

  28. Ninanotti

    December 23, 2014 - 5:24 pm

    Are there no Xmas cards on Jpay to send to inmates?

  29. Editor

    December 23, 2014 - 11:46 am

    Hello Helen,

    Please contact our customer service at (800) 574-5729, and they will be able to help you

  30. helen yochum

    December 21, 2014 - 8:42 pm

    I have a concern, I am fairly new to jpay. I have emailed inmate successfully once and they were able to email back once. However the last two emails they didn’t recieve, so I’m inquiring what type of issue this could be. Im composing, sending mail, and getting conf # but inmate stated that they aren’t getting anymore.

  31. Editor

    December 16, 2014 - 4:19 pm

    Hi Carolyn,

    Thank you for your interest and enthusiasm in bringing JPay email to the state of North Carolina. Please be aware we are constantly working to bring our products and services to every state and facility. Each state decides when to bring our products and services to their facilities and prisons. We apologize for the inconvenience, but we will make sure to communicate any updates at your loved one’s facility. Please let us know if you have any other questions. Have a great day!

  32. Carolyn

    December 16, 2014 - 3:51 pm

    Why can’t JPay get institutions who are behind the times onboard with the e-mail communications? Mountain View in NC does NOT offer e-mail.

  33. Editor

    December 16, 2014 - 3:34 pm

    Hi Ms. L T Lewis,

    Please be aware video visits are not available in all states. Please visit the following link http://www.jpay.com/PAvail.aspx, to see if video visits are available at your loved one’s facility. If you have additional questions or concerns regarding your JPay account, please call our customer service at 800-574-5729. Have a great day!

  34. ms.LT Lewis

    December 16, 2014 - 6:23 am

    Well im a member but I still cant get access for video visit so can u make it right

  35. Editor

    December 16, 2014 - 3:15 pm

    Hello Lini,

    The “Email” section is typically removed from your account when your loved one does not have access to our email services at their facility. This can be due to a system maintenance, email restriction, or if your loved one being transferred within the facility. The email section of your account will appear once your loved one regains access to our services. If you have additional questions about your account, please contact our customer service at 800-574-5729. Have a great day!

  36. Lini

    December 13, 2014 - 11:36 pm

    Cannot see the link for email no more on jpay. Been trying for 3 days now.

  37. Editor

    December 16, 2014 - 2:12 pm

    Hi Edwards,

    Any emails received should appear in the “Inbox” section of your JPay account. Please contact our customer service at 800-574-5729 to review your account. Have a great day!

  38. Edwards

    December 13, 2014 - 1:34 pm

    Hi I recently noticed that I was told that I was being sent emails but when I get on my jpay account it’s says I have no emails & they has said they sent me emails 2days before but I still haven’t gotten them is there a reason why ? Please let me know what’s going on with Jpay it’s my only way to communicate at the moment

  39. Editor

    December 16, 2014 - 2:03 pm

    Hi Paul,

    Thank you for your support and kind words. Your loved one will be notified by his facility once the funds are made available. Please let us know if you have any other questions. Have a great day!

  40. Paul Quigley

    December 11, 2014 - 4:42 pm

    Sir.

    I have today forwarded some funds to an inmates account in T.P.F.W. via your service. How will my friend be aware that the funds have been deposited ?

    I must applaud you for this service for without this we would not be able to help our friend as we live in England.
    Once again many thanks
    Paul F Quigley

  41. Editor

    December 11, 2014 - 11:42 am

    Hi Angie,

    Your loved one can respond to your email electronically from the JPay kiosk. You would not need to include your address. You will receive a notification on your JPay account when your loved one responds. Have a great day!

  42. Angie

    December 11, 2014 - 5:41 am

    I sent an email to a facility in Michigan Department of Corrections and forgot to put my return address in the letter. Are they able to email back or do I need to use another stamp to send him my address?
    Thanks.

  43. Editor

    December 10, 2014 - 2:26 pm

    Hi Debra,

    We’re glad to hear you are interested in sending an email to your loved one. Please be aware email is not available in every state. Please visit the following link, http://jpay.com/PAvail.aspx, to see if email is available at your loved one’s facility. Please let us know if you have any other questions. Have a great day!

  44. debra hill

    December 9, 2014 - 1:06 am

    I want to send an e-mail however, there is no link on j-pay for sending and e-mail

  45. Editor

    December 10, 2014 - 2:16 pm

    Hi JPay Family!

    Please be aware that your loved one does not have access to the Internet. The best ways to contact your loved one is to send an email (even with an attached photo or video) or schedule a video visit. Please click on this link http://www.jpay.com/PAvail.aspx to see the JPay services and rates available at your loved one’s facility. Have a nice day!

  46. wade stevenson

    December 4, 2014 - 12:29 pm

    Hi wade it’s your Mom,I love you let me know if you get this okay….????

  47. Editor

    December 10, 2014 - 3:13 pm

    Hi Leona,

    Please call our customer service at 800-574-5729 to better assist you. Have a great day!

  48. Leona Edwards

    December 3, 2014 - 11:57 pm

    Sent in money for email but haven’t been able to send email. Why?

  49. ms.B Ferguson

    December 1, 2014 - 7:34 pm

    I think it’s a good think. Because the grandson’s can make a video and text there dad. Because there not able to travel, to see there dad and they are really sad about not seeing him. Due to non- transportation. Ms.B

  50. Holly fortune

    November 30, 2014 - 7:52 am

    Im willing to test this out

  51. Editor

    December 10, 2014 - 2:52 pm

    Hi Mary,

    We’re glad to hear you are interested in reaching out to your loved one. You would need to first create a JPay account at the following website http://www.jpay.com/. In the middle of the screen you will see, “Sign up and start today”. You must have your loved one’s Offender ID #.

    Once you register and update your “Account” information, select “Email” in the top menu and ‘Buy Stamps’ in the left menu. When sending an email you must purchase electronic stamps. After purchasing stamps, select ‘Compose’ in the left menu under ‘Email’. If available, you can add picture attachments to your email by clicking ‘Attach Image’.

    If you have additional questions or concerns, please contact our customer service at 800-574-5729. Have a great day!

  52. maryhickey

    November 25, 2014 - 12:21 am

    How do I get to correspond with my son at EASTERN CORRECTIONAL COMPLEX ??

  53. margaret miller

    November 20, 2014 - 3:32 pm

    hi Jason why you didn’t respond

  54. Editor

    December 23, 2014 - 11:44 am

    Hi Lynda,

    Thank you for your interest and enthusiasm in bringing the JP4® player to the state of Texas. Please be aware we are constantly working to bring our products and services to every state. Please click on this link http://www.jpay.com/PAvail.aspx to see the JPay services and rates available at your loved one’s facility. We will make sure to communicate any updates for the state of Texas. Have a nice day and happy holidays!

  55. LyndaCoble

    November 20, 2014 - 12:38 am

    All the information is so old. How do we find out what is going on now ie are we in Texas getting any closer to having the JP4?

  56. Editor

    December 23, 2014 - 11:39 am

    Hi Michelle,

    Your emails are delivered within minutes and approved and distributed by your loved one’s facility. Your emails can only be read from you and your loved one’s JPay account. Please let us know if you have any other questions. Have a great day!

  57. Michelle

    November 19, 2014 - 12:18 pm

    When you send an email can anyone else read it or does it go directly to the inmate. I understand the guards read but i am talking about any one else ??? Please Help

  58. yvonne morris

    November 16, 2014 - 7:59 pm

    Sheldon I love you and miss you. I just figured how to do this email. I praying for you. Please know if we don’t do what you want it doesn’t mean that we don’t love and care for you. We are all struggling we have to do the best we can with what we have.

  59. June lockett

    November 13, 2014 - 3:07 pm

    I live in las vegas nevada and I am not able to visit as much as I want. I would like to be considered for the chance to try this out. thank you

  60. David A Ramos

    November 10, 2014 - 1:00 pm

    MY DEAR BROTHER GOD BLESS YOU THIS IS JUST A TEST AND ITS ALMOST OVER, GOD IS IN CONTROLL JUST MAKE SURE YOUR SCORE IS HIGH VERY VERY HIGH ! THIS IS THE #NUMBER (361)275-2075 TE AMO MUCH DONT GIVE UP !

  61. Editor

    December 11, 2014 - 9:25 am

    Hi Cynthia,

    Please visit the following link, https://jpay.com/, to locate your loved one and register. Once you register and update your “Account” information, select “Email” in the top menu and ‘Buy Stamps’ in the left menu. When sending an email you must purchase electronic stamps. After purchasing stamps, select ‘Compose’ in the left menu under ‘Email’. Please let us know if you have any other questions. Have a great day!

  62. Cynthia Thompson

    November 7, 2014 - 11:43 am

    How would I send my son a email?

  63. Eric perry

    October 31, 2014 - 10:48 pm

    I Love you Eric perry….

  64. Sarah

    October 24, 2014 - 10:16 am

    Love love looove the iPhone Jpay app. The only thing that would be awesome is if when you got an email your Jpay app will notify you. Other then that, I absoutley love it. So convenient, then going to the website. Job well done :)

  65. Editor

    December 10, 2014 - 3:29 pm

    Hi Monica,

    Please visit the following link, http://jpay.com/PAvail.aspx, to see if your love one’s facility has JPay kiosks. You can read and respond to emails from the JPay app. Have a great day!

  66. monica jones

    October 22, 2014 - 12:31 am

    I have the jpay app on my android phone now I’m using it to send this msg is there a separate app just to be able to send emails to the prisoner. or is the app i already have all i need to be able to get started and is there a list of prison facilitates that are equipped with the jpay kiosk that is used for emails so i can know if the prison my husband’s at even has the option to send and receive emails yet

  67. Editor

    December 11, 2014 - 1:24 pm

    Hi Pat,

    Try using a different web browser to send your email with attachments. Have a great day!

  68. Pat Tringelof

    October 12, 2014 - 12:59 pm

    I am having a problem sending photos to my son.I never had a problem before, but recently it says error. I have contacted customer service, I talked to a very nice man who helped me. He told me to make sure the photos are the correct format. they are the right format and the right size. I can send then on my android phone but not on my computer. Can someone please help me.

    Thank you..Pat Tringelof

  69. Editor

    December 11, 2014 - 1:16 pm

    Hi Charlene,

    At this time, JPay continues to be a money transfer service provider for the Nevada Department of Corrections. When this changes JPay will be certain to socialize this with all appropriate parties. Have a great day!

  70. charlene

    October 6, 2014 - 11:20 pm

    I would love to test this out but I was told that some of the prison are no longer using j-Pay but are using access correction please someone help me out is HDSP in indian springs NV still using j-pay

  71. Editor

    December 10, 2014 - 3:35 pm

    Hi Thomas,

    You can check the status of your email by reviewing the “Sent” tab under the email section of your JPay account. Please let us know if you have any other questions. Have a great day!

  72. Thomas Joseph

    October 5, 2014 - 10:12 pm

    When you do a message how you know you doing it correctly

  73. Rechelle Matthews

    October 3, 2014 - 11:08 pm

    I don’t know if this is just a test email….I don’t if this will reach u it is just a test…

  74. Editor

    December 11, 2014 - 9:28 am

    Hi Jpycebean,

    Email is available at the Western Kentucky Correctional Complex. Please visit the following link, https://jpay.com/, to register and start sending emails. Have a great day!

  75. jpycebean

    September 29, 2014 - 1:30 pm

    Do Western ky corrections for women in Freudian ky have email jpay

  76. Belindaferguson

    September 27, 2014 - 6:15 pm

    I would like to email my son. I think it’s a good idea; to be able to email

  77. Janice barker

    September 27, 2014 - 3:30 pm

    I would love to be able to email my son

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