JPay Blog

JPay Day Promotion – Wednesday, October 24, 2018

JPay Day is back!  Certain JPay transactions enter you for a chance to win a $1,000.00 American Express Gift Card!

Tomorrow, Wednesday, October 24, 2018 is JPay Day!  That means certain transactions conducted on Wednesday through, the JPay mobile app and the JPay Call Center (800-574-5729) enters you for a chance to win a $1,000.00 American Express Gift Card.  Those transactions include: purchasing a JPay tablet, purchasing JPay stamps, scheduling a video visit through JPay, funding a JPay media account and  sending money through JPay.

Limited to Wednesday, October 24, 2018, exclusively every time you make an eligible transaction, you will be entered into a drawing to win a $1,000 American Express Gift Card.  You need to have a valid JPay account and conduct an eligible transaction on, the JPay mobile app, or through the JPay Call Center (800-574-5729) between 12:01am EDT and 11:59pm EDT.  The winner will be announced on Friday, November 2, 2018.

No purchase necessary.  To learn more, read the full details HERE.



  1. JPayJT

    April 26, 2019 - 1:16 pm

    Hi Mary – Thank you for bringing this to our attention. Tablet inquiries should be submitted using the kiosk by the individual. A representative, will get to and address ticket inquiry soon. Thanks!

  2. JPayJT

    December 17, 2018 - 5:12 pm

    Hi Mark- we suggest you join the JPay forum! Many people in that group carpool and travel together. Simply search “JPay Forum” and you’ll find it! Thanks!

  3. Mark Chumar

    December 15, 2018 - 9:24 am

    Hello Iam from phila pa and my fiance is incarcerated in michigan state prison and I have driven there which is about 10 hrs ,but iam trying to find out how else I can go there are there any services that travel up there . I usually stay from a Monday till a Thursday to visit each day since it’s so far away .I’d even consider sharing a ride if possible .If anyone can help me please get back to me thank you.

  4. JPayJT

    December 4, 2018 - 6:13 pm

    Hello – Please email or call 800-574-5729 to speak with a customer service representative. Thanks!

  5. JPayJT

    December 4, 2018 - 6:02 pm

    Hi Amanda – Please email or call 800-574-5729 to speak with a customer service representative who can help you with this concern. Thanks!

  6. JPayJT

    December 4, 2018 - 5:59 pm

    Hi Bonnie – Pennsylvania does not offer JPay tablets. I would suggest reaching out to the facility for more information. Thanks!

  7. Bonnie L. Singer

    December 2, 2018 - 11:17 am

    hi, this is my 1st time too, my grandson is in camp hill, pa do they have access to tablets? please enter me in contest .thank you

  8. Amanda K

    December 1, 2018 - 9:07 pm

    JPay, I keep getting emails saying i have a message but when i check my JPAY they are not there and they never showed up its been days now and still nothing. Also my one contact when i go to send them a jpay message it comes up “currently this inmate can not receive mail”?? and our videograms disappeared.

  9. T Burton

    November 28, 2018 - 2:12 pm

    It even happens to my sister and even when I get on the website.

  10. JPayJT

    November 28, 2018 - 11:05 am

    Hi T – Please try to uninstall and then reinstall your app. That should help. Thanks!

  11. T Burton

    November 28, 2018 - 9:33 am

    I keep getting notifications that I have an email from my brother, but when I check there is not one.

  12. JPayJT

    November 26, 2018 - 9:25 am

    Hi Gloria – You can record and send 30-second videos through the JPay mobile app using the VideoGram feature. Thanks!

  13. Gloria smith

    November 24, 2018 - 11:52 am

    Is there a way to record a video directly from jpay? I recorded one 20 seconds long and it wouldn’t go through.

  14. JPayJT

    November 21, 2018 - 10:40 am

    Hi Tamar – When you log into your JPay account you’ll see the option to purchase your son a JP5 tablet. Thanks!

  15. Tamar

    November 20, 2018 - 10:34 pm

    I need to buy a tablet for my son please he’s in Sumter correction in bushnell can you please tell me what can I do to get it

  16. JPayJT

    November 19, 2018 - 4:01 pm

    Hi Judy – If the location you’ve referenced is in North Carolina, then unfortunately the JPay tablets are not available at this time. Thanks!

  17. Judy La Kemper

    November 14, 2018 - 4:51 pm

    my son is in Scotland Corr Inst. Is that prison allowing their inmates or their family to buy a tablet for them as I want to get that plus music and other items for him. Please reply.

  18. JPayJT

    November 2, 2018 - 12:59 pm

    Hi Renee – The communication can be within minutes. However, some facilities monitor emails before they arrive, some emails are flagged for review and some are not delivered if they do not follow the guidelines. Thanks!

  19. tresa tackett

    November 2, 2018 - 3:13 am

    Congrats to whom wins 10000 card

  20. Renee Harris

    November 1, 2018 - 3:12 pm

    What is the typical delivery time from point of sale to inmate? I’m very excited to have continuous contact with my husband.

  21. Will

    October 28, 2018 - 2:31 pm

    I am not abble since few days to write mails, to have access to the mails I received and also I can’t buy stamps…

  22. JPayJT

    October 26, 2018 - 1:33 pm

    Hi Ais – JPay is working on a fix. We appreciate your patience. Thanks!

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