JPay Blog

JPay Day Promotion – Wednesday, October 24, 2018

JPay Day is back!  Certain JPay transactions enter you for a chance to win a $1,000.00 American Express Gift Card!

Tomorrow, Wednesday, October 24, 2018 is JPay Day!  That means certain transactions conducted on Wednesday through JPay.com, the JPay mobile app and the JPay Call Center (800-574-5729) enters you for a chance to win a $1,000.00 American Express Gift Card.  Those transactions include: purchasing a JPay tablet, purchasing JPay stamps, scheduling a video visit through JPay, funding a JPay media account and  sending money through JPay.

Limited to Wednesday, October 24, 2018, exclusively every time you make an eligible transaction, you will be entered into a drawing to win a $1,000 American Express Gift Card.  You need to have a valid JPay account and conduct an eligible transaction on JPay.com, the JPay mobile app, or through the JPay Call Center (800-574-5729) between 12:01am EDT and 11:59pm EDT.  The winner will be announced on Friday, November 2, 2018.

No purchase necessary.  To learn more, read the full details HERE.

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68 Comments

  1. JPayJT

    December 4, 2018 - 5:59 pm

    Hi Bonnie – Pennsylvania does not offer JPay tablets. I would suggest reaching out to the facility for more information. Thanks!

  2. Bonnie L. Singer

    December 2, 2018 - 11:17 am

    hi, this is my 1st time too, my grandson is in camp hill, pa do they have access to tablets? please enter me in contest .thank you

  3. JPayJT

    December 4, 2018 - 6:02 pm

    Hi Amanda – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you with this concern. Thanks!

  4. Amanda K

    December 1, 2018 - 9:07 pm

    JPay, I keep getting emails saying i have a message but when i check my JPAY they are not there and they never showed up its been days now and still nothing. Also my one contact when i go to send them a jpay message it comes up “currently this inmate can not receive mail”?? and our videograms disappeared.

  5. JPayJT

    December 4, 2018 - 6:13 pm

    Hello – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative. Thanks!

  6. T Burton

    November 28, 2018 - 2:12 pm

    It even happens to my sister and even when I get on the website.

  7. JPayJT

    November 28, 2018 - 11:05 am

    Hi T – Please try to uninstall and then reinstall your app. That should help. Thanks!

  8. T Burton

    November 28, 2018 - 9:33 am

    I keep getting notifications that I have an email from my brother, but when I check there is not one.

  9. JPayJT

    November 26, 2018 - 9:25 am

    Hi Gloria – You can record and send 30-second videos through the JPay mobile app using the VideoGram feature. Thanks!

  10. Gloria smith

    November 24, 2018 - 11:52 am

    Is there a way to record a video directly from jpay? I recorded one 20 seconds long and it wouldn’t go through.

  11. JPayJT

    November 21, 2018 - 10:40 am

    Hi Tamar – When you log into your JPay account you’ll see the option to purchase your son a JP5 tablet. Thanks!

  12. Tamar

    November 20, 2018 - 10:34 pm

    I need to buy a tablet for my son please he’s in Sumter correction in bushnell can you please tell me what can I do to get it

  13. JPayJT

    November 19, 2018 - 4:01 pm

    Hi Judy – If the location you’ve referenced is in North Carolina, then unfortunately the JPay tablets are not available at this time. Thanks!

  14. Judy La Kemper

    November 14, 2018 - 4:51 pm

    my son is in Scotland Corr Inst. Is that prison allowing their inmates or their family to buy a tablet for them as I want to get that plus music and other items for him. Please reply.

  15. tresa tackett

    November 2, 2018 - 3:13 am

    Congrats to whom wins 10000 card

  16. JPayJT

    November 2, 2018 - 12:59 pm

    Hi Renee – The communication can be within minutes. However, some facilities monitor emails before they arrive, some emails are flagged for review and some are not delivered if they do not follow the guidelines. Thanks!

  17. Renee Harris

    November 1, 2018 - 3:12 pm

    What is the typical delivery time from point of sale to inmate? I’m very excited to have continuous contact with my husband.

  18. Will

    October 28, 2018 - 2:31 pm

    I am not abble since few days to write mails, to have access to the mails I received and also I can’t buy stamps…

  19. JPayJT

    October 26, 2018 - 1:28 pm

    Thank you, Erica!! We appreciate your comment!

  20. Erica

    October 25, 2018 - 1:27 pm

    Super thankful for being able to connect with my loved one! Awesome and smart decision to introduce JPay.

  21. Carla

    October 24, 2018 - 11:57 pm

    I made a purchase today 10/24/18 and received notifications all day about entering for a chance to win. $1000.00

  22. JPayJT

    October 26, 2018 - 1:32 pm

    Hi Amanda – Every separate purchase is an entry. Thanks!

  23. Amanda

    October 24, 2018 - 8:18 pm

    I need to buy stamps and add funds to an inmates account. Does that get me 2 entries or just 1 entry?

  24. Kathy Giddens

    October 24, 2018 - 6:33 pm

    Hi J Pay,

    I use J Pay all the time for to send stamps and money and stamp money to my Grandson. Please be sure to enter me into the drawing!

    Thank you,
    Kathy

  25. JPayJT

    October 26, 2018 - 1:33 pm

    Hi Ais – JPay is working on a fix. We appreciate your patience. Thanks!

  26. Ais

    October 24, 2018 - 5:52 pm

    Hi there. My loved one and several others at his facility (AHCC) have been having issues with their tablets – their inboxes are no longer available. They submitted trouble tickets and were told fixes were on the way, but they never arrived, who can I contact to help get this resolved? Thanks

  27. JPayJT

    October 24, 2018 - 4:40 pm

    Hi Theresa – Anyone who makes a purchase is automatically entered! Thanks!

  28. Theresa Cancellire

    October 24, 2018 - 3:50 pm

    I made a purchase today to enter into the contest do I get a confirmation how do I know you guys received it how does this work?

  29. JPayJT

    October 24, 2018 - 2:19 pm

    Hi Shaton – Your loved ones own the tablets so they can use them throughout the day and night, unless otherwise specified by the facility. Video Visitation sessions can be scheduled through your JPay account. Thanks!

  30. Shaton

    October 24, 2018 - 1:37 pm

    I’m excited about the tablets being distributed to the inmates, it helps with communication instead of waiting for mail. It’s easy and simple to use. Are they able to communicate throughout the night even when lights are out? When doing video chat will I be able to see my love one?

  31. JPayJT

    October 24, 2018 - 2:19 pm

    Hi Donna – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative so a Customer Service representative can look into this email issue for you. Thanks!

  32. DonnaH

    October 24, 2018 - 1:28 pm

    why is my inbox emails being deleted? I am deleting them. Jpay is

  33. JPayJT

    October 24, 2018 - 1:14 pm

    Hi Stephanie – We do not have a timeframe for this. If/when the tablets become available in Kentucky, we will inform all customers. Thanks!

  34. Stephanie

    October 24, 2018 - 1:05 pm

    When will tablets be available in the state of KY???

  35. JPayJT

    October 24, 2018 - 1:13 pm

    Hi Amanda – You do not need to follow the JPay FB page, but you do need to make a purchase. There are also free ways to enter listed in the guidelines. Thanks!

  36. Amanda F.

    October 24, 2018 - 12:56 pm

    I already have a JPay account I use to buy stamps and email my brother and to send him money. Do I also need to follow JPay on Facebook for my entries to qualify? Was a little confused when reading contest rules if you could clarify this for me. Thanks!

  37. JPayJT

    October 24, 2018 - 12:12 pm

    Hi Whitney – We’re glad JPay can help keep you connected with an old friend! Good luck with the promotion!

  38. Whitney

    October 24, 2018 - 11:51 am

    Just signed up today, hopefully will make it easier to connect with an old friend! So glad this service is now available as I live out of state these days!!

  39. JPayJT

    October 24, 2018 - 11:03 am

    Hi Donna – Thank you for being apart of the JPay family for 10 years! Good luck!

  40. Donna English

    October 24, 2018 - 10:41 am

    Oh how great it would be to win…..and Nov 2nd is my Birthday, what a great BDay that would be!!! I am a low income Senior and I would be able use this to send my son money, buy things for his Tablet (videos, games, books), canteen snacks, video visitations, stamps……it is so hard to do this on my low SS disability income! Thank you JPay for this opportunity, been with this system for 10 years!

  41. JPayJT

    October 24, 2018 - 8:42 am

    Wonderful! We’re so glad JPay is keeping you connected with your boyfriend!

  42. Amanda Parker

    October 23, 2018 - 9:07 pm

    Really like JPay to keep contact with my boyfriend. Can’t wait for him to get his tablet and we can start our video visits.

  43. JPayJT

    October 24, 2018 - 8:43 am

    Good luck, Amanda!!

  44. Amanda Parker

    October 23, 2018 - 9:06 pm

    Could really use it. This is great

  45. arlene kevonian

    October 23, 2018 - 8:40 pm

    I agree with Amanda Lee Jobin, a cell phone would be abundantly helpful
    and worth it.

  46. JPayJT

    October 24, 2018 - 8:44 am

    Thank YOU Shelia for your comment. We’re glad you’re staying connected with your husband!

  47. Shelia McClellan

    October 23, 2018 - 8:26 pm

    Thank you JPay for the awesome service that keeps my husband and I connected every day!! Blessings!

  48. JPayJT

    October 24, 2018 - 8:44 am

    Hi Jennifer – Tablets are not yet available in the entire state of TN. If/when that change, we’ll alert all customers. Thanks!

  49. Jennifer

    October 23, 2018 - 8:01 pm

    My partner is currently in Tennessee, Coffeild Unit. I’m DESPERATE to get him a JPAY tablet. I’d be willing to pay however much…. When will the tablets be available for Coffeild Unit?

  50. JPayJT

    October 24, 2018 - 8:45 am

    This is wonderful! Thanks for your comment, Lora!

  51. Lora Hammon

    October 23, 2018 - 7:04 pm

    I just want to say how excited my fiance and I are with his JPAY Tablet. We are able to keep in contact with each other through emails everyday.

  52. JPayJT

    October 24, 2018 - 8:47 am

    Hi Joice – Your loved one will need to submit a trouble ticket from the kiosk and detail what happened during the hurricane. Customer Service will help from there. Thanks!

  53. Joice Gardner

    October 23, 2018 - 7:04 pm

    Recently my loved one was in one of the facilities that was directly hit by Hurricane Michael. He was moved to another facility due to all the damage. He was made to leave his belongings & his tablet behind. When he got his tablet back the screen was cracked by mishandling when their belongings were sent to them at the new place. I purchased this tablet for him. How can it be fixed without me having to purchase another tablet? This was not his doing or mishandling. Thank you for your help!

  54. JPayJT

    October 24, 2018 - 8:50 am

    Hi Linda – We’re sorry for this inconvenience. Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can look and see why the emails are delayed on the weekend. Thanks!

  55. Linda Little

    October 23, 2018 - 4:41 pm

    I love that we can connect with our loved one through this amazing email app.. it’s wonderful. Thank You Jpay. However, the last month or so, since the latest update, some emails, to and from my loved one wont go through on the weekends. Sometimes it’s Friday thru Sunday, I won’t get any emails until Monday. They have the date and time on them when I finally do get them on Monday. Can you tell me why this is happening? I’ve read where others are going through the same thing. Thank you.

  56. JPayJT

    October 24, 2018 - 8:50 am

    Hi Dmomo – Yes they can!!! Thanks!

  57. Dmomo

    October 23, 2018 - 4:16 pm

    Hello.. do they keep there tablets all night and can they use them even when they have lights out

  58. JPayJT

    October 23, 2018 - 3:18 pm

    Thanks so much for your AWESOME comment, Sylvia! We’re so glad the JPay tablets are keeping you connected with your husband!

  59. Sylvia Wiggins

    October 23, 2018 - 2:53 pm

    Can I just say how AWESOME it is for the inmates to be able to correspond quicker with a JPAY tablet? My husband has one and we are emailing everyday. Way to go!!

  60. JPayJT

    October 23, 2018 - 3:19 pm

    Hi Betty – You can see all the rates for JPay services on http://www.JPay.com and then click on “prison search” at the top. Thanks!

  61. BETTY GRAVES

    October 23, 2018 - 2:42 pm

    What is the amount charged to send money to an inmate.?

  62. JPayJT

    October 23, 2018 - 3:19 pm

    Hi Trygva – JPay does not sell those services or products. You can send money to your loved one and they can use that money to purchase goods through commissary. Thanks!

  63. Trygva Belle

    October 23, 2018 - 2:22 pm

    Is it possible to make purchases through JPay for my love ones TV, MP3, clothing, etc……. or does the inmate themselves have to make those purchases?

  64. JPayJT

    October 23, 2018 - 1:46 pm

    Hello – Can you please clarify your question? You can send emails and buy stamps through a JPay account if available at your loved one’s facility.

  65. Nursey

    October 23, 2018 - 1:32 pm

    what is you just respond to emails and buy stamps is that a jpay account ? ?

  66. Amanda Lee Jobin

    October 23, 2018 - 11:41 am

    Have you guys considered a Jpay cell phone? I’m sure there are a ton of issues doing it, but I think you’d make bank if you used a wifi-call based system for the prisoners to us (making digital recording snap I might add) and if it were affordable many people would pay for it. I know I’m down for $20 a month.

  67. JPayJT

    October 23, 2018 - 1:46 pm

    Thank you, Glenda!!

  68. Glenda Broomfield

    October 23, 2018 - 10:32 am

    This would be my first time using JPay and I’m excited about it because it helps you connect with your loved one

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