JPay Blog

What’s this JP5 tablet all about?

We’ve received a lot of questions about the JP5 tablet. So get ready for some JP5 “101.”


“So in prison you can send email? Listen to music?  Download games?


With the JP5 Tablet, yes you can!

The next-generation tablet for corrections has brought all of these activities to inmates across the country. With an Android-based operating system and a game store with tons of cool apps, the JP5 tablet aims to provide a constructive way to spend time. From sending emails and video messages, to downloading games and new album releases, to watching educational videos, the JP5 gives inmates access to technologies that help them be productive with their time and stay connected with loved ones.


“But what is the overall vision in bringing the JP5 tablet to corrections?”


The ultimate aim of the JP5 tablet program is to provide a modern resource to help the incarcerated community stay connected and build needed relationships to assist reentry into society. Additionally, education is key to  reducing recidivism and by providing free educational resources, we hope to help build a foundation that will lead to a successful life after prison.


“Wait, you can earn your college credits from the JP5 tablet too?”


JPay is committed to making digital education a reality for any facility, helping to reform corrections and prepare offenders for success upon release. Courses and assignments can be downloaded to the JP5 tablet and completed outside of the limited classroom interactions. JPay also makes free KA Lite educational videos available, and depending on the facility, students can earn college credits and certifications through JPay’s Lantern, our tablet-based educational platform with an extensive Learning Management System and content from reputable providers.


“How is JPay able to bring this kind of technology to such a challenging environment?”


Over the past decade, JPay has worked to build a high-security platform that allows us to deploy today’s technologies inside prisons, and ensure that  families can remain in-contact with their incarcerated loved ones. From the field technicians and account managers that are constantly working with and within each facility, to our support ticketing team responding to every request, we are here to bridge the technological gap.


“So how can my loved one get a JP5 tablet?”


Availability varies by state, but we are constantly working to bring the JP5 series to every state and facility.

For details on the JP5 family of tablets in your state, please visit



  1. JPayJT

    September 4, 2018 - 1:32 pm

    Hello – Unfortunately not. Incarcerated individuals cannot gift their tablets to others at the institution. Thanks!

  2. Long tran

    August 30, 2018 - 3:04 pm

    Hi I have a brother in Ga state prison will my brother be able to give his tablet to his friend when he released?

  3. Theresa

    August 28, 2018 - 9:18 am

    After order how long does it take to get

  4. JPayJT

    August 27, 2018 - 1:53 pm

    Hi Ryan – If Wi-Fi is available at your loved one’s facility, then they can send emails from the tablet. If not, they’ll need to sync to the kiosk. Thanks!

  5. JPayJT

    August 27, 2018 - 1:48 pm

    Hi Krystal – Every email requires one stamp to send. If you send an attachment with the email, then that would be two stamps. However, you do need to purchase JPay stamps to send emails. Thanks!

  6. JPayJT

    August 27, 2018 - 1:43 pm

    Hi Josh – The tablets are used for a ton of things! If available at your loved one’s facility, they can purchase/download music and games, educational videos, access stop watch clocks and much more!

  7. JPayJT

    August 27, 2018 - 1:41 pm

    Hi Sonya – No, incarcerated individuals do not have access to the internet or social media sites. Thanks!

  8. Sonya

    August 22, 2018 - 4:49 pm

    Is the jp5 tablets allow inmates to be on social media of any type like Twitter, face book, instagram

  9. Josh

    August 21, 2018 - 3:29 pm

    What can an inmate do on the jp5 that they can’t do on the jpay kiosk?

  10. Krystal

    August 20, 2018 - 11:08 am

    I’ve seen the price list for the prison where the jp5 will be used. Can you expand on how stamps are charged please? I see price lists for Email and then for Outbound Email. Does the inmate get charged twice then for an email? I appreciate the explanation of this.

  11. Ryan

    August 18, 2018 - 5:45 pm

    Will my loved one be able to email directly from the tablet instead of waiting at the long line to get to the kiosk once they receive their JP5?

  12. JPayJT

    August 15, 2018 - 12:54 pm

    Hi Milton – If available in your loved one’s facility, you can send an email through JPay. Thanks!


    August 7, 2018 - 4:14 am

    It’s easier for us to send mail


    August 7, 2018 - 3:55 am

    Just want to send small letter

  15. JPayJT

    July 19, 2018 - 2:57 pm

    Hi Aurora – Please send an email to and include your loved one’s name and the name of the facility where she is located. We’ll send the facility a Quick Start Guide and make sure it’s delivered to her. Thanks!

  16. Aurora Laigh

    July 19, 2018 - 2:30 pm

    Thank you for responding! (Hi Aurora – The JP5 manual is located on the JP5 device. A Quick Start guide arrives with the device to help with setup, but the actual manual and FAQs are located on the device.)

    The gal that works unpacking the devices at my mothers facility said that NO papers at all were packed with the device. I’m sure you can imagine how difficult it would be to use a touch screen after 20 years incarcerated?? These folks have no prior knowledge of how to use modern electronics or the basic functions. It would be impossible for them to view the “manual located on the device” if they are not familiar with basic functions of the device.

    What help can you offer those that didn’t receive the initial “Quick Start Guide”?

    Is this available for purchase or download?


  17. JPayJT

    July 19, 2018 - 9:29 am

    Hi Aurora – The JP5 manual is located on the JP5 device. A Quick Start guide arrives with the device to help with setup, but the actual manual and FAQs are located on the device. Thanks!

  18. Aurora Laigh

    July 17, 2018 - 11:03 am

    I’ve been researching for a few months and can’t seem to locate the user manual for the JPAY5. My mother purchased a device and did not receive a manual….Nor can anyone in her facility locate a manual. While researching, I came across a “” article from an inmate who discussed the same issue was happening at his facility. Both facilities are in Michigan. Is it possible the Michigan shipments had no manuals? Or is there a security issue that won’t allow the manuals to clear? Is there any solution apart from purchasing another device and hoping there is a manual?

  19. JPayJT

    July 17, 2018 - 10:29 am

    Hi Jacky – Please have him write a trouble ticket from the kiosk and Customer Service will provide him with help in transferring music. Thanks!

  20. JPayJT

    July 17, 2018 - 10:25 am

    Hi Aurora – The user manual is only sent with the JP5 tablets. Thanks!

  21. JPayJT

    July 17, 2018 - 10:19 am

    Hi Angela – You can see our fees on Thanks!

  22. Angela

    July 17, 2018 - 3:01 am

    How much does the jpay cost I’m on a budget.

  23. Aurora Laigh

    July 15, 2018 - 7:39 pm

    Hello! I am seeking a USER MANUAL for JPAY5 tablet. Where can I download? Thanks!!

  24. Jacky

    July 14, 2018 - 5:12 pm

    Hi i was wondering my husband owns a mp4 can he transfer his music to the jp5 tablet

  25. JPayJT

    July 10, 2018 - 10:56 am

    Hi Deb – Yes, whenever he receives a new JPay player, his music can be downloaded onto the device. Thanks!

  26. Deb

    July 9, 2018 - 8:21 am

    can my sons music be transferred to the new device even if his old one was stolen?

  27. JPayJT

    June 25, 2018 - 9:49 am

    Hi Glenn – The JP5 Tablets are only available for incarcerated individuals. Thanks!

  28. Glenn Isom

    June 22, 2018 - 6:19 pm

    I am not a inmate and I would like to buy a Jp5 table for my self. can I buy one

  29. JPayJT

    June 18, 2018 - 9:23 am

    Hi Cat – Most facilities that offer the JPay tablets provide eBooks. We do not work with Amazon or Kindle. Thanks!

  30. Cat

    June 17, 2018 - 10:38 pm

    Can the JP5 download digital reading apps, like Amazon Kindle? Or is there some other way to download books to the device….if allowed by the facility?

  31. JPayJT

    June 15, 2018 - 10:12 am

    Hi Angel – At this time JPay does not offer services in Rhode Island. If that changes, we’ll alert all everyone! Thanks!

  32. Angel Ramos

    June 15, 2018 - 2:35 am

    Are you guy coming to Rhode island please try I’ll be great

  33. JPayJT

    June 12, 2018 - 1:49 pm

    Hi Tish – At this time we do not have any updates for new services in Texas. If/when something is announced, we’ll make sure to inform all customers. Thanks!

  34. Tish Anderson

    June 11, 2018 - 7:45 pm

    Lane Murray unit Texas have it anytime soon???

  35. JPayJT

    June 11, 2018 - 1:52 pm

    Hi Mike – An incarcerated individual can receive emails through the JPay kiosk, a tablet is not required. Thanks!

  36. Mike

    June 9, 2018 - 6:32 am

    Does a inmate need a tablet to receive emails or if they can’t purchase one is there any way for them to get emails

  37. JPayJT

    June 1, 2018 - 8:19 am

    Hi Melana -If you do not see the option to purchase a tablet for your loved one, that means they most likely already have one. In this case, only your loved one can purchase a new player from the kiosk. Thanks!

  38. JPayJT

    June 1, 2018 - 8:17 am

    Hi Tyra – Once a tablet deployment date is confirmed, we’ll alert all customers! Thanks!

  39. Tyra

    May 31, 2018 - 1:37 pm

    I was wondering if/ when would Missouri prisons(Moberly Correctional Center) receive tablets?

    Thank you

  40. Melana MacLeod

    May 31, 2018 - 10:56 am

    I logged into my account and there is NOTHING that says anything about how to buy this thing or how much it cost. My son is in Michigan Department of Corrections. I do know they have them…..

  41. JPayJT

    May 29, 2018 - 9:37 am

    Hi Maria – What state is your son located in? Thanks!

  42. maria lenzsch

    May 27, 2018 - 1:37 pm

    my son has the JP5 was wondering if there is a charger i can purchase so he doesn’t go thru so many batteries? also can you tell me who the player is made by (Apple) etc? Thanks

  43. JPayJT

    May 24, 2018 - 8:33 am

    Hi Heidi – At this time the JP5 tablets are not available in Florida. Whenever a new product or service is available, we’ll be sure to inform all customers. Thanks!

  44. Heidi Christophell

    May 22, 2018 - 9:28 pm

    Hello. Can you tell me if Avon Park correctional institute, Polk county Florida has tablets or if they will ever have them? And if they don’t do the inmates have access to email through jpay at this institution?

  45. JPayJT

    May 21, 2018 - 1:20 pm

    Hi Lydia – He can click on the photos and delete them from his tablets. Keep in mind that some emails can be flagged for review, which may cause a delay in delivery. Thanks!

  46. Lydia Acosta

    May 16, 2018 - 11:41 pm

    My bro has the Jp5 tablet 32 gigabyte How do you delete pictures you dont want?
    And why does he receive emails from me a month late sometimes?
    I do appreciate your device ty!!!!

  47. Shaina

    April 27, 2018 - 1:02 am

    Hi.. how long does it take for my loved one to receive the JP5 after I purchase it? He is in Ohio at the Lorain Correctional Institution and I purchased it this evening. And are they shipped to the inmate, or does the facility have them in Stock to where they can just hand him one the next day? Thanks

  48. JPayJT

    April 2, 2018 - 9:01 am

    Hi Angie – At this time, there are no plans for the JP5 tablets to be deployed in Indiana. Thanks!

  49. Angie A

    March 31, 2018 - 4:17 pm

    Any idea when the JP5 or even the JP7 will be available at Miami Correctional Facility in Indiana? Thank you.

  50. JPayJT

    March 26, 2018 - 10:01 am

    Hi Calvin – The JP5 tablets have rechargeable batteries. Thanks!

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