JPay Blog

What’s this JP5 tablet all about?

We’ve received a lot of questions about the JP5 tablet. So get ready for some JP5 “101.”


“So in prison you can send email? Listen to music?  Download games?


With the JP5 Tablet, yes you can!

The next-generation tablet for corrections has brought all of these activities to inmates across the country. With an Android-based operating system and a game store with tons of cool apps, the JP5 tablet aims to provide a constructive way to spend time. From sending emails and video messages, to downloading games and new album releases, to watching educational videos, the JP5 gives inmates access to technologies that help them be productive with their time and stay connected with loved ones.


“But what is the overall vision in bringing the JP5 tablet to corrections?”


The ultimate aim of the JP5 tablet program is to provide a modern resource to help the incarcerated community stay connected and build needed relationships to assist reentry into society. Additionally, education is key to  reducing recidivism and by providing free educational resources, we hope to help build a foundation that will lead to a successful life after prison.


“Wait, you can earn your college credits from the JP5 tablet too?”


JPay is committed to making digital education a reality for any facility, helping to reform corrections and prepare offenders for success upon release. Courses and assignments can be downloaded to the JP5 tablet and completed outside of the limited classroom interactions. JPay also makes free KA Lite educational videos available, and depending on the facility, students can earn college credits and certifications through JPay’s Lantern, our tablet-based educational platform with an extensive Learning Management System and content from reputable providers.


“How is JPay able to bring this kind of technology to such a challenging environment?”


Over the past decade, JPay has worked to build a high-security platform that allows us to deploy today’s technologies inside prisons, and ensure that  families can remain in-contact with their incarcerated loved ones. From the field technicians and account managers that are constantly working with and within each facility, to our support ticketing team responding to every request, we are here to bridge the technological gap.


“So how can my loved one get a JP5 tablet?”


Availability varies by state, but we are constantly working to bring the JP5 series to every state and facility.

For details on the JP5 family of tablets in your state, please visit



  1. JPayJT

    September 25, 2018 - 3:09 pm

    Hi Allison – When your loved one syncs the tablet to the kiosk, it should remove the photos permanently. If not, please have your loved one write a trouble ticket to customer service through the kiosk. Thanks!

  2. Allison

    September 25, 2018 - 12:46 pm

    How do they delete pics that they don’t want in their photo album? My LO deleted the pics and the next day they were back in the album. How do you permanently delete? Thanks!

  3. JPayJT

    September 25, 2018 - 3:20 pm

    Hi Stone – Please email with more details (which facility, your loved one’s name, etc.) so we can look into this. Thanks!

  4. Stone Mary

    September 24, 2018 - 6:12 pm

    My son has received hi J player 5. The facility is taking it from them to charge it for 12 hrs. That is way too long to charge the battery, it will soon weaken the battery so it won’t charge at all by leaving it on that long. I call J-Pay, they said the facility had the option on how long charging took place!

  5. JPayJT

    September 25, 2018 - 3:24 pm

    Hi Sylvia – Customer Service will be contacting you to help. Thanks!

  6. Sylvia Neubauer

    September 22, 2018 - 11:29 am

    Trying to purchase JP5 for my son. He had a table before but it was lost in his movements and the facility, Kalulla Annex in Florida has been notified. When going to JPAY there is no access for purchase and my son can’t add to his media fund since the tablet in Florida is $139.00. I have contacted customer service and I am told my son has to purchase it but again how do you purchase something you can’t fund your media fund. I have sent the money to his commissary for the purchase but have been unable to do so since there is no area on his JPAY page to access his media fund. I hope you can help.

  7. JPayJT

    September 25, 2018 - 3:28 pm

    Hi Bernita – Where is your loved one located? All JPay tablets arrive with the Quick Start Guide which provides directions. Thanks!

  8. Bernita

    September 20, 2018 - 1:45 pm

    Does anyone know where to find the operating instructions for the JP5 Tablet?
    They do NOT come with a manual or instructions or anything, when they are delivered to the inmates.

  9. JPayJT

    September 18, 2018 - 4:22 pm

    Hi Norma – Please email or call 800-574-5729 to speak with a customer service representative who can help you with tablet questions. Thanks!

  10. Norma

    September 18, 2018 - 12:06 pm

    hi can you tell me what is the cost for the tablet.

  11. JPayJT

    September 18, 2018 - 4:26 pm

    Hi Pam – we will alert all customers when new products and services are available, including tablets. Thanks!

  12. Pam P.

    September 14, 2018 - 12:54 am

    Are JPay5 tablets available at Augusta Correctional facility in Craigsville, Va? If not, when?

  13. JPayJT

    September 13, 2018 - 12:46 pm

    Hi John – There is no monthly fee for the JPay tablets – the incarcerated individuals own the device so it is not a rental model. To send an email, you must purchase stamps – every email requires a stamp, and attachments. Please keep in mind that some emails are flagged for review, which may cause a delay in delivery. Thanks!

  14. john broughman

    September 13, 2018 - 6:33 am

    Is there a monthly charge for inmate to use jp5 and if so how much. Is there a charge to email with it? Why does it take up to 4 or 5 weeks to receive it? Thanks

  15. JPayJT

    September 13, 2018 - 1:16 pm

    Hi Claudia – The JP5s tablets come with chargers. Thanks!

  16. Claudia pepin

    September 7, 2018 - 7:13 pm

    How do they charge it

  17. JPayJT

    September 13, 2018 - 1:16 pm

    Hi Denotre – Please email or call 800-574-5729 to speak with a customer service representative who can help you with your question. Thanks!

  18. Denotre Beverly

    September 6, 2018 - 10:35 pm

    Where can I get a price list for my loved one?

  19. JPayJT

    September 13, 2018 - 1:17 pm

    Hi Carmen – Your loved one can send the tablet to JPay to be unlocked. Please email or call 800-574-5729 to speak with a customer service representative who can give you the directions. Thanks!

  20. Carmen Smith

    September 6, 2018 - 10:28 am

    Upon getting released will the inmate be able to take thier tablet home with them ?

  21. JPayJT

    September 13, 2018 - 1:18 pm

    Hi Julie – You must have your account associated with your loved one. And if your loved one already owns an account, you can’t purchase him/her one. Thanks!

  22. Julie byrd

    September 6, 2018 - 4:59 am

    Can anyone purchase a tablet for a inmate?

  23. JPayJT

    September 4, 2018 - 1:32 pm

    Hello – Unfortunately not. Incarcerated individuals cannot gift their tablets to others at the institution. Thanks!

  24. Long tran

    August 30, 2018 - 3:04 pm

    Hi I have a brother in Ga state prison will my brother be able to give his tablet to his friend when he released?

  25. JPayJT

    September 4, 2018 - 1:34 pm

    Hi Theresa – Generally, tablets are delivered within a few weeks. You can email or call 800-574-5729 to speak with a customer service representative for more information on your specific order. Thanks!

  26. Theresa

    August 28, 2018 - 9:18 am

    After order how long does it take to get

  27. JPayJT

    August 27, 2018 - 1:41 pm

    Hi Sonya – No, incarcerated individuals do not have access to the internet or social media sites. Thanks!

  28. Sonya

    August 22, 2018 - 4:49 pm

    Is the jp5 tablets allow inmates to be on social media of any type like Twitter, face book, instagram

  29. JPayJT

    August 27, 2018 - 1:43 pm

    Hi Josh – The tablets are used for a ton of things! If available at your loved one’s facility, they can purchase/download music and games, educational videos, access stop watch clocks and much more!

  30. Josh

    August 21, 2018 - 3:29 pm

    What can an inmate do on the jp5 that they can’t do on the jpay kiosk?

  31. JPayJT

    August 27, 2018 - 1:48 pm

    Hi Krystal – Every email requires one stamp to send. If you send an attachment with the email, then that would be two stamps. However, you do need to purchase JPay stamps to send emails. Thanks!

  32. Krystal

    August 20, 2018 - 11:08 am

    I’ve seen the price list for the prison where the jp5 will be used. Can you expand on how stamps are charged please? I see price lists for Email and then for Outbound Email. Does the inmate get charged twice then for an email? I appreciate the explanation of this.

  33. JPayJT

    August 27, 2018 - 1:53 pm

    Hi Ryan – If Wi-Fi is available at your loved one’s facility, then they can send emails from the tablet. If not, they’ll need to sync to the kiosk. Thanks!

  34. Ryan

    August 18, 2018 - 5:45 pm

    Will my loved one be able to email directly from the tablet instead of waiting at the long line to get to the kiosk once they receive their JP5?


    August 7, 2018 - 4:14 am

    It’s easier for us to send mail

  36. JPayJT

    August 15, 2018 - 12:54 pm

    Hi Milton – If available in your loved one’s facility, you can send an email through JPay. Thanks!


    August 7, 2018 - 3:55 am

    Just want to send small letter

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