JPay Blog

What’s this JP5 tablet all about?

We’ve received a lot of questions about the JP5 tablet. So get ready for some JP5 “101.”


“So in prison you can send email? Listen to music?  Download games?


With the JP5 Tablet, yes you can!

The next-generation tablet for corrections has brought all of these activities to inmates across the country. With an Android-based operating system and a game store with tons of cool apps, the JP5 tablet aims to provide a constructive way to spend time. From sending emails and video messages, to downloading games and new album releases, to watching educational videos, the JP5 gives inmates access to technologies that help them be productive with their time and stay connected with loved ones.


“But what is the overall vision in bringing the JP5 tablet to corrections?”


The ultimate aim of the JP5 tablet program is to provide a modern resource to help the incarcerated community stay connected and build needed relationships to assist reentry into society. Additionally, education is key to  reducing recidivism and by providing free educational resources, we hope to help build a foundation that will lead to a successful life after prison.


“Wait, you can earn your college credits from the JP5 tablet too?”


JPay is committed to making digital education a reality for any facility, helping to reform corrections and prepare offenders for success upon release. Courses and assignments can be downloaded to the JP5 tablet and completed outside of the limited classroom interactions. JPay also makes free KA Lite educational videos available, and depending on the facility, students can earn college credits and certifications through JPay’s Lantern, our tablet-based educational platform with an extensive Learning Management System and content from reputable providers.


“How is JPay able to bring this kind of technology to such a challenging environment?”


Over the past decade, JPay has worked to build a high-security platform that allows us to deploy today’s technologies inside prisons, and ensure that  families can remain in-contact with their incarcerated loved ones. From the field technicians and account managers that are constantly working with and within each facility, to our support ticketing team responding to every request, we are here to bridge the technological gap.


“So how can my loved one get a JP5 tablet?”


Availability varies by state, but we are constantly working to bring the JP5 series to every state and facility.

For details on the JP5 family of tablets in your state, please visit



  1. JPayModerator


    October 13, 2017 - 12:32 pm

    Hello Ms Terrel – When your loved is released he/she will have the ability to take their JP5 player home for normal use. Be advised, in order for the device to be used it must first be sent back to JPay to be unlocked. For more information, please contact our customer service at 800-574-5729. Have a great day!

  2. Ms terrell

    October 13, 2017 - 1:07 am

    For the jp5 tablet if we buy it forthe inmate are they allowed to take it with them or is it just for inside use only. Tryna get one for my sister white she’s in there

  3. Joyce Gruener

    September 30, 2017 - 9:55 pm

    Do inmates at the Deerfield correctional able to email anytime with the tablet or is there certain times that they can

  4. mrsewo

    September 29, 2017 - 5:00 am

    I’m told the player works via WiFi, which I s only accessed after plugging in to a kiosk at the facility. Is this just for emails or all features on the player? Please help me understand the manner in which the player works. Thank you.

  5. Editor

    August 29, 2017 - 3:53 pm

    Hi Jenny – Please have your loved one submit a “Trouble Ticket”.

  6. Calvin

    August 24, 2017 - 9:03 am

    Ok, please and thank you. Your services are much appreciated and make it easier for families to keep in touch with loved ones. Prison systems seem to be a little behind in terms of communication.

  7. Jenny k

    August 23, 2017 - 6:43 pm

    My loved ones tablet is broken how do we get it fixed

  8. Editor

    August 23, 2017 - 12:44 pm

    Hi Calvin – We are still finalizing the details will the Florida DOC and will make sure to communicate any updates.

  9. Editor

    August 23, 2017 - 11:15 am

    Hi Sally – Please send it to the following address :

    ATTN: Media Department

    12034 Miramar Pkwy

    Miramar, FL 33025​

  10. Calvin

    August 21, 2017 - 8:39 am

    My brother informed me that there kiosks being installed in the Florida prison he is housed in, and said that the kiosks may be for use with your product. Are there any definite decisions to the Jpad coming to Florida? I’d like to know so I can prepare to purchase one and find out how.

  11. Editor

    August 18, 2017 - 1:07 pm

    Hi Connie – You can write a letter to the Texas DOC encouraging the state to adopt new products and services.

  12. Editor

    August 18, 2017 - 10:13 am

    Hi Ami – We do not have any updates regarding JP5 tablets in the state of Illinois.

  13. Editor

    August 18, 2017 - 9:59 am

    Hi Jason – Picture attachments are not offered with outbound email. Your loved one would only be able to save your picture to his/her personal gallery.

  14. Sally

    August 9, 2017 - 4:14 pm

    My husband fixes homes after people move out and he found one of these left behind. It is registered to someone but obviously we don’t have a password and is no use to us. (We thought it was a regular tablet until I looked it up) Is there a way to donate it to a local jail or anything? Can it be factory reset so someone else can use it?

  15. Connie williams

    August 8, 2017 - 7:54 am

    Hi is there anything we as family members can do to help the tablets become available in Texas?

  16. Editor

    August 3, 2017 - 8:50 am

    Hi Daisyduke – The JP5 tablet can only be purchased for incarcerated individuals.

  17. daisyduke

    August 2, 2017 - 3:19 pm

    I was wondering if your not in prison csn you purchase these tablets n for how much?

  18. Ami

    August 1, 2017 - 6:11 pm

    Hi, my husband was told about these tablets being brought to his prison soon. He is in Dixon, Illinois. Is this true? If so, how long will it take to all be approved?

  19. Editor

    August 1, 2017 - 10:36 am

    Hi Kelly – The JP5 tablet is not available in Texas.

  20. Editor

    August 1, 2017 - 10:36 am

    Hi Elona – The JP5 tablet is currently not available in the state of Florida. We are working with the Florida DOC to make the JP5 tablet available.

  21. Elona Williams

    July 27, 2017 - 3:43 pm

    Hi, I’m wondering, has the JP5, been introduced to Florida State Prisons yet, and if not, do you know rather they are anticipating on getting this system for the incarcerated inmates, here ?

  22. Kelly

    July 27, 2017 - 10:40 am

    Is the JP5 tablet available in Texas prisons? More specifically Bradshaw Penitentiary in Henderson, TX? And if so, how much does it cost?

  23. Editor

    July 27, 2017 - 9:40 am

    Hi Thomas – Please contact our customer service at 800-574-5729 for assistance.

  24. Jason Peslikis

    July 27, 2017 - 8:23 am

    Hello: if I send pics to an inmate, can they forward them via jpay email? Like when I send pics, do they go into their gallery or something so that they can view them later and/or forward them to someone else in an email? Thanks! Jason

  25. Thomas Bragg

    July 25, 2017 - 9:36 pm

    I have been released and am now looking for a way to “unlock” my JP5 mini to use on the streets, is there a website or not that will help me do this or not? Any assistance appreciated

  26. Editor

    July 24, 2017 - 3:54 pm

    Hi Nicky – The JP5 tablet is available in all facilities in Washington State.

  27. nicky

    July 23, 2017 - 1:26 pm

    is the jp5 available in Washington state ? and does it matter what prison in Washington state or is it only available at random ones?

  28. Greg

    July 14, 2017 - 1:51 am

    I can think of at least a dozen ways this could be positioned by your sales/marketing team as a win-win benefit to correctional facilities in states that haven’t yet approved their use. It’s unfortunate that some seem determined to maintain medieval-like conditions (I’m looking at you, TDCJ) and then wonder why their staff turn-over and recidivism rates are so high year-after-year.

  29. Editor

    May 17, 2017 - 12:30 pm

    Hi Edward – The JP5 tablet is not available in Arizona.

  30. Edward Magana

    May 16, 2017 - 12:15 am

    Is the jp5 available in aspc-perryville in arizona

  31. Editor

    May 15, 2017 - 3:29 pm

    Hi LaToya – The JP5 tablet is not available in Indiana. Please let us know if you have any other questions. Have a great day!

  32. LaToya Harmon

    May 12, 2017 - 8:59 pm

    Do you have the tablets in Indiana?

  33. Editor

    May 11, 2017 - 9:44 am

    Hi Christopher – You can reach a live agent at 800-574-574-5729 and they will be able to assist you.

  34. Christopher Nichols

    May 5, 2017 - 2:54 pm

    I released from prison month ago and have yet to be able to talk to anyone at jpay about the lock on my tablet. The number you keep giving is an automated number. Can’t get through to it to talk to anybody about the tablets. What do I need to do to get the lock of of my tablet that I’ve paid so much money four music and games on?

  35. Editor

    April 24, 2017 - 2:30 pm

    Hi Lee – Please contact our customer service at 800-574-5729 and they will be able to help you.

  36. Editor

    April 17, 2017 - 2:29 pm

    Hi Kevin – Picture can not be taken with the JP5 tablet.

  37. kevin leroy

    April 17, 2017 - 1:52 am

    Can an inmate take a picture with the jpay mini 5? If so, how does he do it?

  38. lee

    April 16, 2017 - 4:23 pm

    I was released and now the jp5 is locked how do I unlock it

  39. Editor

    March 21, 2017 - 8:35 am

    Hi M – This is up to the discretion of the Texas Department of Corrections. JPay does not control the process of adding new services in each state.

  40. M

    March 19, 2017 - 6:34 pm

    when will be available in Texas??

  41. Editor

    February 20, 2017 - 11:06 am

    Hi Joseph – If eBooks are available at your loved one’s facility, the Bible can be downloaded to his/her JP5 tablet.

  42. Joseph R Clarke

    February 15, 2017 - 2:45 pm

    Can a Bible be loaded on this JP5

  43. Editor

    February 14, 2017 - 10:10 am

    Hi Andy- Please contact our customer service at 800-574-5720 for assistance.

  44. Editor

    February 1, 2017 - 4:20 pm

    Hi Rhonda – We are starting to introduce eBooks to more facilities. States that already have JPay’s Lantern also have books, music and games for download. Our digital playstore can only be accessed from our JPay kiosks. Please let us know if you have any other questions. Have a great day!

  45. Rhonda

    January 30, 2017 - 10:58 pm

    Can they Read books with either tablets? And are we able to see the same site the inmates use the purchase books, music or games?

  46. Andy

    January 16, 2017 - 3:12 pm

    What needs to be done to unlock JP5 on prisoner release from facility to make it useable on the outside?

  47. Editor

    January 16, 2017 - 10:07 am

    Hi Erika – The JP5 tablet is only available at the Northlake Correctional Facility in Michigan. Please be aware we are working to bring the JP5 tablet to more facilities in the state of Michigan soon and will make sure to communicate any updates. Have a great day!

  48. Erika koopman

    January 15, 2017 - 10:00 am

    Is the jp5 tablet available in Michigan??

  49. Mark Chaddock

    January 1, 2017 - 10:16 am

    I emailed the Michigan department of corrections to ask about when/if the JP5 (or any other tablet) would be available, and the response I got back a few weeks ago said that the tablet would be available “as soon as the new contract was signed”, that the the contract was ready and just waiting for signatures, and that it should be available in December…. ok, it’s January now and i still have not seen this added or promoted… Can you provide an update on when these will be available in Michigan? Also, Can I pay for this for this myself directly, and have sent to inmate?

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