JPay Blog

What’s this JP5 tablet all about?

We’ve received a lot of questions about the JP5 tablet. So get ready for some JP5 “101.”


“So in prison you can send email? Listen to music?  Download games?


With the JP5 Tablet, yes you can!

The next-generation tablet for corrections has brought all of these activities to inmates across the country. With an Android-based operating system and a game store with tons of cool apps, the JP5 tablet aims to provide a constructive way to spend time. From sending emails and video messages, to downloading games and new album releases, to watching educational videos, the JP5 gives inmates access to technologies that help them be productive with their time and stay connected with loved ones.


“But what is the overall vision in bringing the JP5 tablet to corrections?”


The ultimate aim of the JP5 tablet program is to provide a modern resource to help the incarcerated community stay connected and build needed relationships to assist reentry into society. Additionally, education is key to  reducing recidivism and by providing free educational resources, we hope to help build a foundation that will lead to a successful life after prison.


“Wait, you can earn your college credits from the JP5 tablet too?”


JPay is committed to making digital education a reality for any facility, helping to reform corrections and prepare offenders for success upon release. Courses and assignments can be downloaded to the JP5 tablet and completed outside of the limited classroom interactions. JPay also makes free KA Lite educational videos available, and depending on the facility, students can earn college credits and certifications through JPay’s Lantern, our tablet-based educational platform with an extensive Learning Management System and content from reputable providers.


“How is JPay able to bring this kind of technology to such a challenging environment?”


Over the past decade, JPay has worked to build a high-security platform that allows us to deploy today’s technologies inside prisons, and ensure that  families can remain in-contact with their incarcerated loved ones. From the field technicians and account managers that are constantly working with and within each facility, to our support ticketing team responding to every request, we are here to bridge the technological gap.


“So how can my loved one get a JP5 tablet?”


Availability varies by state, but we are constantly working to bring the JP5 series to every state and facility.

For details on the JP5 family of tablets in your state, please visit



  1. Editor

    August 23, 2017 - 12:44 pm

    Hi Calvin – We are still finalizing the details will the Florida DOC and will make sure to communicate any updates.

  2. Calvin

    August 21, 2017 - 8:39 am

    My brother informed me that there kiosks being installed in the Florida prison he is housed in, and said that the kiosks may be for use with your product. Are there any definite decisions to the Jpad coming to Florida? I’d like to know so I can prepare to purchase one and find out how.

  3. Editor

    August 23, 2017 - 11:15 am

    Hi Sally – Please send it to the following address :

    ATTN: Media Department

    12034 Miramar Pkwy

    Miramar, FL 33025​

  4. Sally

    August 9, 2017 - 4:14 pm

    My husband fixes homes after people move out and he found one of these left behind. It is registered to someone but obviously we don’t have a password and is no use to us. (We thought it was a regular tablet until I looked it up) Is there a way to donate it to a local jail or anything? Can it be factory reset so someone else can use it?

  5. Editor

    August 18, 2017 - 1:07 pm

    Hi Connie – You can write a letter to the Texas DOC encouraging the state to adopt new products and services.

  6. Connie williams

    August 8, 2017 - 7:54 am

    Hi is there anything we as family members can do to help the tablets become available in Texas?

  7. Editor

    August 3, 2017 - 8:50 am

    Hi Daisyduke – The JP5 tablet can only be purchased for incarcerated individuals.

  8. daisyduke

    August 2, 2017 - 3:19 pm

    I was wondering if your not in prison csn you purchase these tablets n for how much?

  9. Editor

    August 18, 2017 - 10:13 am

    Hi Ami – We do not have any updates regarding JP5 tablets in the state of Illinois.

  10. Ami

    August 1, 2017 - 6:11 pm

    Hi, my husband was told about these tablets being brought to his prison soon. He is in Dixon, Illinois. Is this true? If so, how long will it take to all be approved?

  11. Editor

    August 1, 2017 - 10:36 am

    Hi Elona – The JP5 tablet is currently not available in the state of Florida. We are working with the Florida DOC to make the JP5 tablet available.

  12. Elona Williams

    July 27, 2017 - 3:43 pm

    Hi, I’m wondering, has the JP5, been introduced to Florida State Prisons yet, and if not, do you know rather they are anticipating on getting this system for the incarcerated inmates, here ?

  13. Editor

    August 1, 2017 - 10:36 am

    Hi Kelly – The JP5 tablet is not available in Texas.

  14. Kelly

    July 27, 2017 - 10:40 am

    Is the JP5 tablet available in Texas prisons? More specifically Bradshaw Penitentiary in Henderson, TX? And if so, how much does it cost?

  15. Editor

    August 18, 2017 - 9:59 am

    Hi Jason – Picture attachments are not offered with outbound email. Your loved one would only be able to save your picture to his/her personal gallery.

  16. Jason Peslikis

    July 27, 2017 - 8:23 am

    Hello: if I send pics to an inmate, can they forward them via jpay email? Like when I send pics, do they go into their gallery or something so that they can view them later and/or forward them to someone else in an email? Thanks! Jason

  17. Editor

    July 27, 2017 - 9:40 am

    Hi Thomas – Please contact our customer service at 800-574-5729 for assistance.

  18. Thomas Bragg

    July 25, 2017 - 9:36 pm

    I have been released and am now looking for a way to “unlock” my JP5 mini to use on the streets, is there a website or not that will help me do this or not? Any assistance appreciated

  19. Editor

    July 24, 2017 - 3:54 pm

    Hi Nicky – The JP5 tablet is available in all facilities in Washington State.

  20. nicky

    July 23, 2017 - 1:26 pm

    is the jp5 available in Washington state ? and does it matter what prison in Washington state or is it only available at random ones?

  21. Greg

    July 14, 2017 - 1:51 am

    I can think of at least a dozen ways this could be positioned by your sales/marketing team as a win-win benefit to correctional facilities in states that haven’t yet approved their use. It’s unfortunate that some seem determined to maintain medieval-like conditions (I’m looking at you, TDCJ) and then wonder why their staff turn-over and recidivism rates are so high year-after-year.

  22. Editor

    May 17, 2017 - 12:30 pm

    Hi Edward – The JP5 tablet is not available in Arizona.

  23. Edward Magana

    May 16, 2017 - 12:15 am

    Is the jp5 available in aspc-perryville in arizona

  24. Editor

    May 15, 2017 - 3:29 pm

    Hi LaToya – The JP5 tablet is not available in Indiana. Please let us know if you have any other questions. Have a great day!

  25. LaToya Harmon

    May 12, 2017 - 8:59 pm

    Do you have the tablets in Indiana?

  26. Editor

    May 11, 2017 - 9:44 am

    Hi Christopher – You can reach a live agent at 800-574-574-5729 and they will be able to assist you.

  27. Christopher Nichols

    May 5, 2017 - 2:54 pm

    I released from prison month ago and have yet to be able to talk to anyone at jpay about the lock on my tablet. The number you keep giving is an automated number. Can’t get through to it to talk to anybody about the tablets. What do I need to do to get the lock of of my tablet that I’ve paid so much money four music and games on?

  28. Editor

    April 17, 2017 - 2:29 pm

    Hi Kevin – Picture can not be taken with the JP5 tablet.

  29. kevin leroy

    April 17, 2017 - 1:52 am

    Can an inmate take a picture with the jpay mini 5? If so, how does he do it?

  30. Editor

    April 24, 2017 - 2:30 pm

    Hi Lee – Please contact our customer service at 800-574-5729 and they will be able to help you.

  31. lee

    April 16, 2017 - 4:23 pm

    I was released and now the jp5 is locked how do I unlock it

  32. Editor

    March 21, 2017 - 8:35 am

    Hi M – This is up to the discretion of the Texas Department of Corrections. JPay does not control the process of adding new services in each state.

  33. M

    March 19, 2017 - 6:34 pm

    when will be available in Texas??

  34. Editor

    February 20, 2017 - 11:06 am

    Hi Joseph – If eBooks are available at your loved one’s facility, the Bible can be downloaded to his/her JP5 tablet.

  35. Joseph R Clarke

    February 15, 2017 - 2:45 pm

    Can a Bible be loaded on this JP5

  36. Editor

    February 1, 2017 - 4:20 pm

    Hi Rhonda – We are starting to introduce eBooks to more facilities. States that already have JPay’s Lantern also have books, music and games for download. Our digital playstore can only be accessed from our JPay kiosks. Please let us know if you have any other questions. Have a great day!

  37. Rhonda

    January 30, 2017 - 10:58 pm

    Can they Read books with either tablets? And are we able to see the same site the inmates use the purchase books, music or games?

  38. Editor

    February 14, 2017 - 10:10 am

    Hi Andy- Please contact our customer service at 800-574-5720 for assistance.

  39. Andy

    January 16, 2017 - 3:12 pm

    What needs to be done to unlock JP5 on prisoner release from facility to make it useable on the outside?

  40. Editor

    January 16, 2017 - 10:07 am

    Hi Erika – The JP5 tablet is only available at the Northlake Correctional Facility in Michigan. Please be aware we are working to bring the JP5 tablet to more facilities in the state of Michigan soon and will make sure to communicate any updates. Have a great day!

  41. Erika koopman

    January 15, 2017 - 10:00 am

    Is the jp5 tablet available in Michigan??

  42. Mark Chaddock

    January 1, 2017 - 10:16 am

    I emailed the Michigan department of corrections to ask about when/if the JP5 (or any other tablet) would be available, and the response I got back a few weeks ago said that the tablet would be available “as soon as the new contract was signed”, that the the contract was ready and just waiting for signatures, and that it should be available in December…. ok, it’s January now and i still have not seen this added or promoted… Can you provide an update on when these will be available in Michigan? Also, Can I pay for this for this myself directly, and have sent to inmate?

  43. Angel

    December 12, 2016 - 2:56 am

    Will the state of Oklahoma ever get JP5 ever

  44. Editor

    October 12, 2016 - 8:40 am

    Hi Destinee- The JP5 tablet is not available in the state of Oklahoma.

  45. Destinee

    October 11, 2016 - 3:16 pm

    Is this available in oklahoma?

  46. Editor

    October 10, 2016 - 9:17 am

    Hi Sherry- The JP5 tablet is not available in the state of Illinois.

  47. Sherry

    October 7, 2016 - 7:10 pm


    Is the JP5 tablet available in Illinois?

  48. Editor

    October 4, 2016 - 9:38 am

    Hi Tonya- The JP5 tablet is not available in the state of Texas. The price varies by state and the models available. For more information on the JP5 tablet please visit

  49. tonya lewis

    October 3, 2016 - 11:16 am

    Is the JP5 tablet available at the Gib Lewis Unit at 777 FM 3497 Woodville, TX? And, uch is it?

  50. Editor

    October 4, 2016 - 9:42 am

    Hi Elizabeth – Yes. Once your loved one’s JP5 tablet is unlocked, he can listen to any music downloaded as well as add new media to the device. Please let us know if you have any questions. Have a nice day!

  51. Elizabeth Grimes

    October 2, 2016 - 9:37 am

    HI, my son is in Ohio and Im going to purchase one for him. But once he’s released, will he be able
    to use it for anything else?

  52. Editor

    October 4, 2016 - 9:43 am

    Hi Meredith- Please contact our customer support at 800-574-5729 and they will be able to help you.

  53. meredithpritchett

    September 30, 2016 - 5:35 pm

    How do I sync my jpay player once I am released ?

  54. Editor

    October 3, 2016 - 10:08 am

    Hi Janet- Please contact our customer service at 800-574-5729 to review your account. Have a great day!

  55. Janet

    September 29, 2016 - 8:26 am

    Once in a while I do not get JPay’s “you’ve got mail” notice in my personal email. I’ve started logging in to my JPay account every day just in case. Is this an email or JPay issue?

  56. Editor

    October 3, 2016 - 10:07 am

    Hi Bettita – The following link will provide any updates at your loved one’s facility.

  57. Bettita Hernandez

    September 28, 2016 - 9:46 pm

    does anyone know when Delta Co Will get JP5 Id Love to figure out how reserve hubby one Thanks God Bless Message me

  58. Editor

    September 29, 2016 - 8:47 am

    Hi Doris- Please contact our customer service at 800-574-5729 and they will be able to help you.

  59. Doris Huey

    September 27, 2016 - 1:21 pm

    I have sent my son two videos of his nieces and nephews and he hasn’t received them yet. What could have kept him from receiving them? There was nothing illegal or offensive on them.

  60. Editor

    October 3, 2016 - 9:57 am

    Hi Jen- The JP5 tablet is currently available at the Women’s Huron Valley Correctional Facility.

  61. Jen

    September 25, 2016 - 9:03 am

    You say JP5 is not available in Michigan but I hear it is, ONLY at Women’s Huron Valley in Michigan. Can you confirm? My loved one will be transferred there soon.

  62. Editor

    September 26, 2016 - 9:51 am

    Hi Beverly- You can check the status of your email by checking the “Sent” tab under the email section of your JPay account. For specific questions regarding your email, please contact our customer service at 800-574-5729. Have a great day!

  63. Beverly

    September 23, 2016 - 10:28 am

    How do you know your email was delivered
    I sent my son a email with return stamp this week and don’t know if he received it

  64. Peggy

    September 22, 2016 - 10:16 pm

    If TDCJ would only allow this JP5 in Texas prisons there would be less angry inmates in Texas prisons. This would give them something to look forward too. But seems that the JP5 is something that TDCJ is not willing to try out maybe because to them its not important. For those of us that have loved ones in prison, its a blessing. Think about how much good this would be for all.

  65. Editor

    September 28, 2016 - 10:40 am

    Hi Pam – We are working to bring our products and services to every state. The price for the JP5 tablet varies by state and the options available. The following link will provide more information. Thank you for your interest and we will make sure to communicate any updates. Have a great day!

  66. Pam

    September 19, 2016 - 9:39 pm

    when will the JP5 be available in the Colorado facilities? And just exactly what are they going to cost? We are going bankrupt as it is paying hand over fist trying to stay in contact with my son through the phone system and send JPAY email. This seems like it is going to be even more expensive!! Answers please???? Thank you from a loving mom in Texas to a son in Colorado..

  67. tyler

    September 18, 2016 - 5:22 pm

    Although this is not yet available in Texas, i doubt that’s y’all’s fault. I applaud your efforts to help offenders. So often, society seems to want to throw people away, often non-violent offenders. Thank you for remembering that these people are our loved ones and working to give them opportunities. One of my best friends has been in jail for awhile, and your email system has made it so easy to keep in touch him and let him know we care. People need support and people deserve second chances, especially people who are locked up for what is ultimately a health issue, not a criminal issue.

  68. Editor

    September 19, 2016 - 8:48 am

    Hi Susan – Yes. Please visit the following link to see the services available. Have a great day!

  69. Susan Downes

    September 18, 2016 - 9:36 am

    Is jpay available in California State Prison Sacramento?

  70. Editor

    September 28, 2016 - 10:04 am

    Hi Diminz – Please be aware we are working to bring our products and services to the state of New Jersey. Thank you for your interest and we will make sure to communicate any updates. Have a great day!

  71. Diminz

    September 16, 2016 - 7:44 pm

    I live in Florida, and have a loved one incarcerated at New Jersey State Prison. Video visitation will be helpful for people like myself, who are unable to visit regularly in person. Is Video Visitation in the works for that prison?

  72. Editor

    September 26, 2016 - 9:45 am

    HI Judith- We are not accepting music. Please let us know if you have any other questions. Have a great day!

  73. Judith De Jesus

    September 16, 2016 - 6:10 pm

    Hi Im wondering how you can put your music on a Kiosk or upload music onto it so it’s available fo an inmate to purchase & listen?

  74. Editor

    September 16, 2016 - 8:56 am

    Hi Monica- Video visitation is not available in Texas.

  75. monica

    September 16, 2016 - 8:29 am

    Is video visitation available in Texas units?

  76. Editor

    September 15, 2016 - 10:01 am

    Hi Tammy- The JP5 tablet is not available in the state of Pennsylvania.

  77. Tammy

    September 15, 2016 - 5:32 am

    Is this available in Pa.

  78. Editor

    September 15, 2016 - 10:02 am

    Hi Connie- The JP5 tablet is not available in the state of Michigan.

  79. connie

    September 14, 2016 - 3:03 pm

    hi is the jp5 available in Manistee Michigan and how much is it and can I pay for it myself thru jpay because he is only allowed so much money per month

  80. Editor

    September 15, 2016 - 10:19 am

    Hi Cmyoung- Video visitation is not available in the state of Kentucky.

  81. Cmyoung

    September 13, 2016 - 11:04 pm

    When will video visitation be available at North Point Training Center in Burgin, Kentucky?

  82. Editor

    September 15, 2016 - 10:21 am

    Hi Katina – The JP5 tablet is not available in the state of Michigan. Pricing varies by state. Please be aware we are constantly working to bring our products and services to every state and we will make sure to communicate any updates. Have a great day!

  83. Katina

    September 13, 2016 - 10:14 pm

    I was wondering if the jp5 or jp5s is in Michigan facility. And what the prices would be. I would love to get one for my son and I’m new to all of this. Thanks

  84. Editor

    September 13, 2016 - 1:41 pm

    Hi Kristy – The JP5 tablet is not available in the state of Florida.

  85. Kristy

    September 13, 2016 - 10:25 am

    is this available in Florida yet ?

  86. Editor

    September 13, 2016 - 1:44 pm

    Hi Faith -This varies by state. The best way to find out pricing is to log into your JPay account on and see which options are available for you to purchase on your loved ones’ behalf. Please let us know if you have any other questions. Have a great day!

  87. Faith

    September 12, 2016 - 4:23 pm

    Im trying to find out the cost to purchase one but finding it very difficult. Please email me with an answer. Is it available in New Jersey? and how much for mini? and regular sized?

  88. Editor

    September 12, 2016 - 2:38 pm

    Hi Trudy – The JP5 tablet is available in the state of Ohio. Please visit the following link for more information. Have a great day!

  89. Trudy McKinnon

    September 12, 2016 - 8:29 am

    Is this available yet in Ohio corrections? If so how much is it and if it isn’t available yet, when will it be?
    I think it is a great tool and very interested in it for a loved one.

  90. Editor

    September 13, 2016 - 1:53 pm

    Hi Glenn- JPay credits can be used to purchase music, eBooks, games, and electronic stamps. You can send JPay credits from the ‘Music’ tab of your JPay account. If your loved one is transferred to a new facility that offers JPay services, the JP5 tablet will be shipped to her new location. Please let us know if you have any other questions. Have a great day!

  91. Glenn Holbrooks

    September 12, 2016 - 7:29 am

    How much is the credits for the music? And do i add that yo the media fund? Also if i send my love one a jpay tablet and she gets transferred to another facility that you service will it get transferd to her?

  92. Rosa Wilkerson

    September 10, 2016 - 4:37 pm

    This is a great idea for images and I feel there will be more positive attitudes and less fights and depression and positive change

  93. Editor

    September 13, 2016 - 1:30 pm

    Hi Mary- Please contact our customer support at

  94. Mary Mayes

    September 9, 2016 - 2:10 pm

    Who provides the password for the kiosk. A JP5 has been ordered for my son Richard. He requested a password at the DOC facility a couple of weeks ago but has not received one. He tried to request one again but was advised there was an account for his number already but still has not received one. Who can I contact that can help me.

« Older CommentsNewer Comments »

Leave a Reply

Your email address will not be published. Required fields are marked *