JPay Blog

What’s this JP5 tablet all about?

We’ve received a lot of questions about the JP5 tablet. So get ready for some JP5 “101.”


“So in prison you can send email? Listen to music?  Download games?


With the JP5 Tablet, yes you can!

The next-generation tablet for corrections has brought all of these activities to inmates across the country. With an Android-based operating system and a game store with tons of cool apps, the JP5 tablet aims to provide a constructive way to spend time. From sending emails and video messages, to downloading games and new album releases, to watching educational videos, the JP5 gives inmates access to technologies that help them be productive with their time and stay connected with loved ones.


“But what is the overall vision in bringing the JP5 tablet to corrections?”


The ultimate aim of the JP5 tablet program is to provide a modern resource to help the incarcerated community stay connected and build needed relationships to assist reentry into society. Additionally, education is key to  reducing recidivism and by providing free educational resources, we hope to help build a foundation that will lead to a successful life after prison.


“Wait, you can earn your college credits from the JP5 tablet too?”


JPay is committed to making digital education a reality for any facility, helping to reform corrections and prepare offenders for success upon release. Courses and assignments can be downloaded to the JP5 tablet and completed outside of the limited classroom interactions. JPay also makes free KA Lite educational videos available, and depending on the facility, students can earn college credits and certifications through JPay’s Lantern, our tablet-based educational platform with an extensive Learning Management System and content from reputable providers.


“How is JPay able to bring this kind of technology to such a challenging environment?”


Over the past decade, JPay has worked to build a high-security platform that allows us to deploy today’s technologies inside prisons, and ensure that  families can remain in-contact with their incarcerated loved ones. From the field technicians and account managers that are constantly working with and within each facility, to our support ticketing team responding to every request, we are here to bridge the technological gap.


“So how can my loved one get a JP5 tablet?”


Availability varies by state, but we are constantly working to bring the JP5 series to every state and facility.

For details on the JP5 family of tablets in your state, please visit



  1. JPayJT

    September 20, 2019 - 10:33 am

    Hello Jeff – At this time, only money transfer is available in SCI Muncy Pennsylvania Department of Corrections. If/when we launch new services, we will inform all customers. Thanks!

  2. Jeff Smith

    September 19, 2019 - 5:21 pm

    Does scimuncy in Pennsylvania have the tablets to purchase? If so how much?

  3. JPayJT

    September 4, 2019 - 11:04 am

    Hello Juan – Tablet purchased is for the individual to keep after release. Instructions on how to unlock the tablet will be sent if he/she notifies JPay they are leaving.

  4. Juan Carlos De La Paz

    August 30, 2019 - 12:47 pm

    Hello. We bought a tablet for my uncle @Taft Correctional Facility. It’s a federal prison, since state and federal have different laws, . When my uncle gets released. Will he be able to keep his tablet? If so. Will it be locked or what’s the process for regular use?. Thank you..

  5. JPayJT

    August 29, 2019 - 11:05 am

    Hello Nicole – Thank you for bringing this to our attention. The individual should submit tablet inquiries using the kiosk. Once received, a representative will address his/her concerns. Thanks!

  6. Nicole Maronge

    August 28, 2019 - 7:40 pm

    My guy is in idaho… he is having trouble with his tablet. Its syncing right now but I can get his emails he cant get mine… but my brither does… so will he be able to get a new one ? THE problem.. apparently he owes money from before I met him to his media account.. could I still get his tablet and then start putting money toward account ? He cant get my replies so i bought stamps and cant talk to him.

  7. JPayJT

    August 20, 2019 - 8:30 am

    Hello Nay – Thank you for contacting us. What is the name of the individual you are inquiring on regarding owning a tablet. Thanks!

  8. JPayJT

    August 20, 2019 - 8:01 am

    Hi Kathy – Thank you for your interest. To correspond with your loved ones, simply visit our website at Do a search and locate the individual using the state and their DOC number. Once they are located start the process of creating an account. Once the process is complete and they have access to email, your name will appear on their list of contacts. Thanks!

  9. JPayJT

    August 19, 2019 - 1:57 pm

    Hello Brandy – Thank you for bringing this to our attention. The individual should submit tablet inquiries using the kiosk. Once received, a representative will address his/her concerns. Thanks!

  10. Brandy Adair Colby Dingman

    August 18, 2019 - 7:29 pm

    Yes the jaypay tablet is a mess this is twice we have bought a tablet from u ..guys and that’s about 400 bucks and this second one worked for only 1 week ..that’s crazy ..and a huge waist of money …can we get this item replaced again and can it be better quality ..for real !!!!! Please

  11. Kathy Duke

    August 18, 2019 - 1:23 pm

    My husband is at State Farm VA. Do I have to establish a special email address through the JPay site in order for him to be able to reach me? His JPay tablet will be arriving soon.

  12. Nay

    August 16, 2019 - 5:04 pm

    Hi how can you find out if an inmate has a tablet or not?

  13. JPayJT

    August 13, 2019 - 10:08 am

    Hello Aaron – Thank you for bringing this to our attention. There is no estimated time frame when the issue will be resolved. A work order was submitted to have the issue reviewed, where the work camp cannot order movies. Thanks!

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