JPay Blog

What’s this JP5 tablet all about?

We’ve received a lot of questions about the JP5 tablet. So get ready for some JP5 “101.”

 

“So in prison you can send email? Listen to music?  Download games?

 

With the JP5 Tablet, yes you can!

The next-generation tablet for corrections has brought all of these activities to inmates across the country. With an Android-based operating system and a game store with tons of cool apps, the JP5 tablet aims to provide a constructive way to spend time. From sending emails and video messages, to downloading games and new album releases, to watching educational videos, the JP5 gives inmates access to technologies that help them be productive with their time and stay connected with loved ones.

 

“But what is the overall vision in bringing the JP5 tablet to corrections?”

 

The ultimate aim of the JP5 tablet program is to provide a modern resource to help the incarcerated community stay connected and build needed relationships to assist reentry into society. Additionally, education is key to  reducing recidivism and by providing free educational resources, we hope to help build a foundation that will lead to a successful life after prison.

 

“Wait, you can earn your college credits from the JP5 tablet too?”

 

JPay is committed to making digital education a reality for any facility, helping to reform corrections and prepare offenders for success upon release. Courses and assignments can be downloaded to the JP5 tablet and completed outside of the limited classroom interactions. JPay also makes free KA Lite educational videos available, and depending on the facility, students can earn college credits and certifications through JPay’s Lantern, our tablet-based educational platform with an extensive Learning Management System and content from reputable providers.

 

“How is JPay able to bring this kind of technology to such a challenging environment?”

 

Over the past decade, JPay has worked to build a high-security platform that allows us to deploy today’s technologies inside prisons, and ensure that  families can remain in-contact with their incarcerated loved ones. From the field technicians and account managers that are constantly working with and within each facility, to our support ticketing team responding to every request, we are here to bridge the technological gap.

 

“So how can my loved one get a JP5 tablet?”

 

Availability varies by state, but we are constantly working to bring the JP5 series to every state and facility.

For details on the JP5 family of tablets in your state, please visit http://bit.ly/1Srbpnm.

About 

395 Comments

  1. Editor

    September 6, 2016 - 10:53 am

    Hi Douglas- You can send JPay media credits for your loved one to purchase a new keyboard. If you have additional questions, please contact our customer service at 800-574-5729. Have a great day!

  2. Douglas

    September 5, 2016 - 9:50 pm

    My cousin is an inmate in Tennessee. She has the tablet but doesn’t like the touchscreen keyboard. Is there any way I can purchase a regular keyboard for her to use? Thanks!

  3. Editor

    September 2, 2016 - 8:36 am

    Hi Stacey- The following link http://bit.ly/2aL4bh9 will provide the facilities that offer the JP5 tablet in the state of Georgia. Please let us know if you have any other questions. Have a great day!

  4. Stacey M Shipp

    September 1, 2016 - 7:16 pm

    Are the tablets given to county jails as well as the state prisons in Georgia?

  5. Editor

    September 2, 2016 - 8:33 am

    Hi Althea- The JP5 tablet is not available in the state of Texas. Please be aware we are constantly working to bring our products and services to every state and we will make sure to communicate any updates. Have a great day!

  6. Althea Thomas

    September 1, 2016 - 5:32 pm

    hi is this tablet available in texas,and how much

  7. Editor

    August 31, 2016 - 9:10 am

    Hi Frances – This varies by state. The best way to find out pricing is to log into your JPay account on JPay.com and see which options are available for you to purchase on your loved ones’ behalf.

  8. Frances Pitts

    August 30, 2016 - 8:06 pm

    How much is the tablet?

  9. Editor

    August 30, 2016 - 2:10 pm

    Hi Cathy- There is Alkaline(w/batteries) and a Lithium (without batteries) model of the JP5 tablet. Availability varies by state. For questions about the JP5 tablet in your loved one’s state, please contact our customer service at 800-574-5729. Have a great day!

  10. Cathy

    August 27, 2016 - 11:47 pm

    Do the JP5 tablets use batteries that need changed or does it have a charger like regular mobile devices do? Thank you.

  11. Editor

    August 30, 2016 - 10:57 am

    Hi Maria- Please call our customer service at 800-574-5729 for more information on unlocking your tablet. Have a great day!

  12. Maria Perez

    August 27, 2016 - 12:42 pm

    I was released and my j4 stopped working. Where do I send it to have it unlocked, I heard it is in Miramar, Fl
    Can you please send me the address? I have almost 100 songs on it and would like to continue using a.

  13. Editor

    August 30, 2016 - 10:29 am

    Hi Cathy – The JP5 tablet is not available in the state of Michigan. Please be aware we are constantly working to bring our products and services to every state and we will make sure to communicate any updates. Have a great day!

  14. Cathy

    August 25, 2016 - 11:20 pm

    can this tablet be bought for a prison in Michigan?

  15. Editor

    August 30, 2016 - 10:15 am

    Hi Jasmin- The Georgia Department of Corrections provides JP5 tablets at no cost. Please let us know if you have any other questions. Have a great day!

  16. jasmin a

    August 25, 2016 - 5:21 pm

    Do these have to be purchased in the state of Georgia or did the prison give them to the prisoners for free?

  17. Editor

    September 6, 2016 - 11:25 am

    Hi Krystal – Your loved one can receive a JP5 tablet at his facility at no cost. In addition, the tablet will be registered to your loved one and he will be able to keep it with him throughout the day. If you have additional questions, please contact our customer service at 800-574-5729. Have a great day!

  18. Krystal Hodges

    August 20, 2016 - 12:38 am

    Hello! My brother is at Hays state prison in Georgia. How can I purchase the J5s for him? I checked my jpay account and see no link for it. How much will it cost? Also will he have it at all times or does someone hold it until a designated media time? What is the likelihood of it being stolen? Thank you for your time.

  19. Editor

    August 23, 2016 - 2:01 pm

    Hi Tammy- The typical processing time for new JP5 orders is 30 business days. Please contact our customer service at 800-574-5729 and they will be able to help you. Have a great day!

  20. Tammy Anderson

    August 19, 2016 - 7:08 am

    Hi There,
    My son is in WA state corrections. I ordered the JP5 about a month ago but he still hasn’t received it. Can you let me know how long this takes?

    thanks, tammy

  21. Editor

    August 23, 2016 - 1:32 pm

    Hi Kareesa- Your loved one’s music downloads are not accessible from your JPay account. By sending JPay media credits from the “Music” section of your JPay account, your loved one can purchase music, stamps, as well as print outs of pictures and statements, etc. Please let us know if you have any other questions. Have a great day!

  22. Kareesa Reyes

    August 19, 2016 - 12:06 am

    So I recently bought my husband one, he is in Washington prison. I was wondering is there a way to see if they used the funds put onto the music jpay credits? When I look on my account and see the history is shows the amounts Ive put on there, but in the section below where is says music purchase it shows nothing.. When I go to music and add money to it, that is the correct spot to go for him to be able to buy and download music? Also am is there a way to see their activity on it at all? Or does the prisons not allow that?

  23. Editor

    August 23, 2016 - 2:00 pm

    Hi Crystal – A JPay account holder must register their loved one’s information to their account before the inmate can send emails. Please let us know if you have any other questions. Have a great day!

  24. Crystal

    August 17, 2016 - 2:41 pm

    Can an inmate email anyone or just the person who has the account set up ?

  25. Editor

    August 23, 2016 - 1:18 pm

    Hi Clay – The JP5 tablet is not available in the state of Michigan. Please be aware we are constantly working to bring our products and services to every state and we will make sure to communicate any updates. Have a great day!

  26. Clay

    August 16, 2016 - 6:18 pm

    Do they have tablets in Michigan pirson in jackson?

  27. Editor

    August 30, 2016 - 9:11 am

    Hi Jenny- We are currently in discussions with the Florida Department of Corrections regarding tablets. In addition, friends and family can always write letters to the DOC encouraging the state to adopt new products and services. Please let us know if you have any other questions. Have a great day!

  28. Jenny Morel

    August 12, 2016 - 10:43 am

    Why is this tablet not offered in all of Florida’s State Prison systems? Is there something we can do to make this happen? Like write our Governor Or Congressman??? What exactly is the hold up???

  29. Editor

    August 12, 2016 - 9:44 am

    Hi Jenn – The JP5 tablet is not available in the state of Kentucky. Please be aware we are constantly working to bring our products and services to every state and we will make sure to communicate any updates. Have a great day!

  30. Jenn

    August 12, 2016 - 9:12 am

    Hello! Is the JP5 tablet available in Kentucky? Specifically Green River Correctional Facility in Central City, KY.

    Thanks!

  31. Editor

    August 30, 2016 - 9:09 am

    Hi Evelyn- Friends and family can always write the DOC to encourage the state to adopt new products and services. Please let us know if you have any other questions. Have a great day!

  32. evelyn m robinson

    August 10, 2016 - 8:20 pm

    is ther anything family members can do to encourage facilities that dont have or the player to get it for inmates? For facilities that have the players but don’t yet have the video component….what can familys do to encourage facilities to offer video services.

  33. Dee

    August 10, 2016 - 4:06 pm

    Virginia has the JP5 tablet. I paid $49.99. I purchased via the Jpay website.

  34. Editor

    August 11, 2016 - 2:06 pm

    Hi Jeff- You can send pictures to your loved one online at http://www.jpay.com. There will be an “Attach Image” button under the “Email” section of your JPay account. Once your picture is screened and released, your loved one can download your picture from the JPay kiosk to his JP5 tablet. Please let us know if you have any other questions. Have a great day!

  35. jeff

    August 9, 2016 - 9:52 pm

    my son is in Ohio and has a jp5, is there a way to send pictures to it through the jpay website?

  36. Editor

    August 11, 2016 - 10:09 am

    Hi Gordon- Your loved one would need to have his/her tablet unlocked once he/she is released. For more information on having your loved one’s player unlocked, please contact our customer service at 800-574-5729. Have a great day!

  37. gordon

    August 9, 2016 - 10:20 am

    when my loved one comes home with there jp5 will the wifi work or do I have it shipped off to get it turned on ?

  38. Editor

    August 11, 2016 - 10:19 am

    Hi Sanjuana- Please have your loved one submit a “Trouble Ticket” and support team will be able to help him troubleshoot the tablet. Please let us know if you have any other questions. Have a great day!

  39. Sanjuana

    August 8, 2016 - 2:32 pm

    My fiance purchased the J5 and after about an hour it’s already lost battery power? Could it be his is defective? He tries to compose an email and before he’s done the battery is already pretty much dead.

  40. Editor

    August 11, 2016 - 9:31 am

    Hi Buffey – The JP5 tablet is not available in the state of Michigan. Please be aware we are constantly working to bring our products and services to every state and we will make sure to communicate any updates. Have a great day!

  41. Buffey Morgan

    August 7, 2016 - 12:27 am

    Are inmates at the Michigan City Correctional Facility in Indiana allowed to have a JP5 tablet? Because I’ve tried to buy one for my son, but there is no where on the JPay sight to do that, so what do I do?

  42. Editor

    August 11, 2016 - 2:07 pm

    Hi Tina- We are working to bring the JP5 tablet to the state of Texas. Thank you for your interest and we will make sure to communicate any updates. Have a great day!

  43. Tina

    August 6, 2016 - 6:50 pm

    Will the tablets be available in Texas? Since they have the most prisons you make a lot of $$

  44. Editor

    August 11, 2016 - 9:30 am

    Hi Jeffery – The JP5 tablet is not available in the state of Indiana. Please be aware we are constantly working to bring our products and services to every state and we will make sure to communicate any updates. Have a great day!

  45. Jeffery

    August 6, 2016 - 7:47 am

    Is the JP5 available for either the Pendleton Correctional Facility or the New Castle Correctional Facility? If not available now, when will they be available?
    Thank you,

  46. Editor

    August 11, 2016 - 9:29 am

    Hi Tammy- The JP5 tablet can only be used to send emails and download games/music. Access to social media sites is restricted. Please let us know if you have any other questions. Have a great day!

  47. tammy

    August 6, 2016 - 7:43 am

    Are the inmate’s allowed access to social media such as Facebook with the tablet? Or are there restrictions as to what they can access?

  48. Editor

    August 11, 2016 - 9:25 am

    Hi Dawn- The JP5 tablet and music downloads are not available in the state of Indiana. Your loved one can purchase stamps, as well as print outs of pictures and statements with JPay credits. Please be aware we are constantly working to bring our products and services to every state and we will make sure to communicate any updates. Have a great day!

  49. Dawn

    August 6, 2016 - 1:43 am

    I am able to send my loved one music credits, so with that being said are the Jp5 tablets available in Indiana? My husband is in the Branchville correctional facility. Why would I be able to buy him music but not the player if it’s not available in his state, that makes no sense to me, and I have been waiting for it to be available for him and now that there is the music account when are they going to finally make it available in Indiana? By the time they make it available he will be home so what’s the point if I can’t buy it for him? Anyway thank you for your time.

  50. Editor

    August 11, 2016 - 9:21 am

    Hi Fran – Your loved one can read and reply to emails via the JPay kiosks located within his housing unit. Please let us know if you have any other questions. Have a great day!

  51. Fran in GA

    August 5, 2016 - 11:28 pm

    I just bought email letters for my son, but don’t see “Buy Media.” Is there a way he can access (send/receive) emails without the JPlayer device?

  52. Editor

    August 4, 2016 - 1:25 pm

    Hi Heather – The JP5 tablet is not available in the state of Florida. Please be aware we are constantly working to bring our products and services to every state and we will make sure to communicate any updates. Have a great day!

  53. heather

    August 3, 2016 - 7:08 pm

    what about available in florida ..and whats the cost???

  54. Editor

    August 4, 2016 - 1:32 pm

    Hi Shirley – The JP5 tablet is available in the state of Virginia. The best way to find out pricing is to register and log into your JPay account on JPay.com and see which options are available for you to purchase on your loved ones’ behalf. If you have specific questions please contact customer service at 800-574-5729. Have a great day!

  55. Shirley Markee

    August 3, 2016 - 1:18 pm

    Can inmates in Virginia get these tablets? If so, how much are they?

  56. Editor

    August 3, 2016 - 9:50 am

    Hi Christina – The JP5 tablet is not available in the state of California. Please be aware we are constantly working to bring our products and services to every state and we will make sure to communicate any updates. Have a great day!

  57. CHRISTINA

    August 2, 2016 - 7:37 pm

    Is it available in California???

  58. Editor

    August 4, 2016 - 1:33 pm

    Hi Wilma – This varies by state. The best way to find out pricing is to log into your JPay account on JPay.com and see which options are available for you to purchase on your loved ones’ behalf. If you have specific questions please contact our customer service at 800-574-5729. Have a great day!

  59. Wilma Vaughan

    August 2, 2016 - 4:12 pm

    What is the price of the tablet?

  60. Editor

    August 2, 2016 - 1:47 pm

    Hi Sheryle- No.

  61. Sheryle

    August 2, 2016 - 1:21 pm

    are they allowed to have both tablet and the mini? (ohio)

  62. Editor

    August 2, 2016 - 10:31 am

    Hi Kathryn – The JP5 tablet is not available in the state of Iowa. Please be aware we are constantly working to bring our products and services to every state and we will make sure to communicate any updates. Have a great day!

  63. Kathryn

    August 2, 2016 - 9:04 am

    Is it available in Iowa?

  64. Editor

    August 2, 2016 - 9:17 am

    Hi Kenyatta – Currently, the JP5mini is available – or will be made available shortly – in most, Idaho, Louisiana, Minnesota, New Jersey, North Dakota, North Lake Correctional Facility, Ohio, Taft Correctional Facility, Vermont, Virginia, and Washington state correctional facilities. Georgia facilities have the JP5s, and Ohio facilities offer the choice between the JP5mini and the JP5s. Not every facility offers the JP5 tablets, and not every facility offers both models. The best way to determine if your loved one’s facility offers JP5 tablets is to log into your JPay account on JPay.com and see which options are available for you to purchase on your loved ones’ behalf. You can also call JPay customer service at 800-574-5729 or email support@jpay.com.

  65. Kenyatta

    August 2, 2016 - 2:31 am

    So what states do you acts offer it in?? Every state I see people asking about it isn’t available.

  66. Editor

    August 2, 2016 - 10:32 am

    Hi Gerri – The JP5 tablet is not available in the state of Oklahoma. Please be aware we are constantly working to bring our products and services to every state and we will make sure to communicate any updates. Have a great day!

  67. gerri

    August 2, 2016 - 12:29 am

    do they allow these in the state of oklahima I cent find where to purchase them

  68. Editor

    August 2, 2016 - 2:16 pm

    Hi Terrie – The JP5 tablet is available in the state of Georgia. If you have specific questions please contact our customer service at 800-574-5729. Have a great day!

  69. Terrie

    August 1, 2016 - 2:46 pm

    Is this available in Georgia?

  70. Al

    August 1, 2016 - 8:40 am

    I hope and dream that JP5 tablet will be available in IL one day!

  71. Editor

    August 2, 2016 - 2:22 pm

    Hi Albert – The JP5 tablet is available in the state of Georgia. Your loved would not have to purchase the tablet. Once you register online at http://www.jpay.com you can schedule video visit or email your loved one. Please click on this link http://bit.ly/2aL4bh9to see the JPay services and rates available at your loved one’s facility. If you have specific questions, please contact our customer service at 800-574-5729. Have a great day!

  72. albert peck

    August 1, 2016 - 12:39 am

    My son is currently incarcerated at wheeler correctional facility in alamo,georgia, my question is will the jp5 tablet be available at the prison hes currently in ? If it is available, does the inmate have to buy one ? in order to video chat with my son will i need a jp5 tablet as well and if so what is the actual cost??

  73. Editor

    August 1, 2016 - 3:27 pm

    Hi Gwen- Please be aware your loved one does not have access to Facebook or Google. Have a great day!

  74. Gwen Hicks

    July 31, 2016 - 2:37 am

    When they use this tablet are they able to connect to Facebook or Google accounts

  75. Editor

    August 4, 2016 - 2:06 pm

    Hi Tt- Please contact our customer support at support@jpay.com for assistance. Have a great day!

  76. Tt

    July 30, 2016 - 10:17 pm

    So in southeastern corrections the jpay tablet was recieved 2 days ago and has now been taken away by a c/o and said its considered contraband? It was purchased for him it was found with him so how can this be…so if it is not gonna be returned to him how can i have them return it for a refund b/c this was purchased for him not them!

  77. Editor

    August 1, 2016 - 3:24 pm

    Hi Camron – The JP5 tablet is not available in the state of Illinois. Please be aware we are constantly working to bring our products and services to every state and we will make sure to communicate any updates. Have a great day!

  78. Camron

    July 30, 2016 - 8:51 pm

    Do they offer the tablet in Springfield IL? I can’t find an option to buy or find pricing At all

  79. Editor

    August 4, 2016 - 3:01 pm

    Hi Tanisha- Not at this time. Please let us know if you have any other questions. Have a great day!

  80. Tanisha Powell

    July 30, 2016 - 5:55 pm

    Hello I would like to know if you would conceder letting companys do any advertising such as if the inmate wanted to have a gift sent to their loved ones and if so how would you charge the company for using your JP5?

  81. Editor

    August 1, 2016 - 2:06 pm

    Hi Joann – The JP5 tablet is not available in the state of Texas. Please be aware we are constantly working to bring our products and services to every state and we will make sure to communicate any updates. Have a great day!

  82. joann ramirez

    July 30, 2016 - 12:46 pm

    do they have the tablets in Texas??? I can not find out anything about it on the Jpay site… Please help..

  83. Editor

    July 29, 2016 - 10:54 am

    Hi Chrstine- Your loved one can only have one JPay tablet. Please let us know if you have any other questions. Have a great day!

  84. Chrstine

    July 28, 2016 - 8:57 pm

    Can he or she have more than one tablet

  85. Editor

    July 29, 2016 - 10:59 am

    Hi Nyla – This varies by state and the models offered. The best way to find out pricing is to log into your JPay account on JPay.com and see which options are available for you to purchase on your loved ones’ behalf.

  86. Nyla Patterson

    July 28, 2016 - 5:39 pm

    Can I get an average cost? There is no way to find out the price at the facility I am dealing with.

  87. Editor

    July 29, 2016 - 10:33 am

    Hi Nyla- To better assist you, what state is your loved one in?

  88. Nyla Patterson

    July 28, 2016 - 5:36 pm

    I can not find a price or way to order. I can send him the money through jpay, but I have no idea how much he to send.

  89. Editor

    July 29, 2016 - 10:32 am

    Hi Desiree- To better assist you, what state is your loved one in?

  90. Desiree

    July 28, 2016 - 2:36 pm

    I keep going on my jpay but i don’t see where i can order this

  91. Editor

    July 29, 2016 - 11:03 am

    Hi Mary- JPay does not offer tablets in the state of Pennsylvania. Please contact your loved one to verify the provider. Have a great day!

  92. Mary Irenr

    July 27, 2016 - 6:59 am

    I logged into my acct and do not see any options to purchase either media or tablet for inmate at Muncy SCI.

    They allow for tablets as per my inmate….WHAT TO DO??

    I’ve called jpay and all they say is to log in and click on jplayer.

    It’s an FYI page.

    Once I select my inmate,
    There are no options to purchase media or tablet 😥

  93. Editor

    August 1, 2016 - 3:07 pm

    Hi Regina – All JP5 tablets work in conjunction with the JPay kiosks installed in common spaces or living units. Your loved one can bring his/her JP5 tablet to their unit once any new emails or videograms have been saved from the kiosk. Please be aware your loved one would need to log in at the JPay kiosk to send a videogram.

  94. Regina

    July 25, 2016 - 11:43 am

    How often are prisoners allowed to check emails on the tablet, and is the video messaging standard on the tablet?

  95. Editor

    July 26, 2016 - 9:04 am

    Hi Ashley – Your loved one will be able to take her JP5 tablet home.

  96. Ashley

    July 23, 2016 - 11:30 am

    when my loved one come home can he/she takethe jp5 tablet home with them ?

  97. Editor

    July 25, 2016 - 11:18 am

    Hi Lanecia – This varies by state. The best way to find out pricing is to log into your JPay account on JPay.com and see which options are available for you to purchase on your loved ones’ behalf. For more information on the JP5 tablet please visit http://bit.ly/1Srbpnm.

  98. Lanecia

    July 23, 2016 - 2:41 am

    What is the cost .of this tablet. I can’t find out anywhere on this site ??????????.

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