JPay Blog

What’s this JP5 tablet all about?

We’ve received a lot of questions about the JP5 tablet. So get ready for some JP5 “101.”


“So in prison you can send email? Listen to music?  Download games?


With the JP5 Tablet, yes you can!

The next-generation tablet for corrections has brought all of these activities to inmates across the country. With an Android-based operating system and a game store with tons of cool apps, the JP5 tablet aims to provide a constructive way to spend time. From sending emails and video messages, to downloading games and new album releases, to watching educational videos, the JP5 gives inmates access to technologies that help them be productive with their time and stay connected with loved ones.


“But what is the overall vision in bringing the JP5 tablet to corrections?”


The ultimate aim of the JP5 tablet program is to provide a modern resource to help the incarcerated community stay connected and build needed relationships to assist reentry into society. Additionally, education is key to  reducing recidivism and by providing free educational resources, we hope to help build a foundation that will lead to a successful life after prison.


“Wait, you can earn your college credits from the JP5 tablet too?”


JPay is committed to making digital education a reality for any facility, helping to reform corrections and prepare offenders for success upon release. Courses and assignments can be downloaded to the JP5 tablet and completed outside of the limited classroom interactions. JPay also makes free KA Lite educational videos available, and depending on the facility, students can earn college credits and certifications through JPay’s Lantern, our tablet-based educational platform with an extensive Learning Management System and content from reputable providers.


“How is JPay able to bring this kind of technology to such a challenging environment?”


Over the past decade, JPay has worked to build a high-security platform that allows us to deploy today’s technologies inside prisons, and ensure that  families can remain in-contact with their incarcerated loved ones. From the field technicians and account managers that are constantly working with and within each facility, to our support ticketing team responding to every request, we are here to bridge the technological gap.


“So how can my loved one get a JP5 tablet?”


Availability varies by state, but we are constantly working to bring the JP5 series to every state and facility.

For details on the JP5 family of tablets in your state, please visit



  1. JPayJT

    March 5, 2019 - 4:39 pm

    Hi Robin – JPay only unlocks the tablet when the individual is no longer incarcerated. If the facility will let him keep the tablet as apart of his personal device. Please have your loved one send a letter through USPS mail, regarding his device and huis request. Thanks!

  2. ROBIN

    March 2, 2019 - 5:50 pm

    How can he submit a help ticket at a kiosk if they don’t have kiosk? If he mails the tablet to y’all to unlock will he be able to use it with his stored information at the facility since they don’t offer Jpay where he was transferred? He wants to have his music, photo’s and e-mails even if he can’t get new ones. I have called customer service 4X and 3 of 4 times they couldn’t tell me what he should even do. I actually had one person say they couldn’t do anything about the facility not having Jpay and my question is what does he need to do or where to send it to have it unlocked. Then she went as far as to say why did he purchase a Jpay tablet at a facility where he couldn’t use it, after I told her he was transferred. Now you are giving me the same answer! There is no kiosk to submit help tickets, they do not offer Jpay where he is now. I need to know the actually add. to send it to have it unlocked and find out how it can be used. Thank you.

  3. JPayJT

    March 5, 2019 - 4:53 pm

    Hi Jennifer – At this time, there are no JPay services available in Utah. If/when we launch new services, we will inform all customers. Thanks!

  4. Jennifer

    March 2, 2019 - 10:13 am

    Is the tablets available in Utah. Or better yet. Is anything available in Utah. Thanks. I can’t find any info on the internet regarding prison services in Utah for anything.

  5. JPayJT

    March 1, 2019 - 11:34 am

    Hi Robin – Please have your son submit a support ticket through the kiosk. He will be instructed on what to do regarding his tablet. Thanks!

  6. ROBIN Graves

    February 27, 2019 - 8:36 pm

    My son was transferred to the Modified Taft facility. They do not have kiosk to sync his tablet and he is worried about being locked out of it and losing all his photo’s and e-mails. What does he need to do with the tablet to keep all his stored music, photos and e-mails?

  7. JPayJT

    March 6, 2019 - 1:35 pm

    Hi Angela – Please email or call 800-574-5729 to speak with a customer service representative who can help you. Thanks!

  8. Angela

    February 25, 2019 - 6:01 pm

    My fiancee will be in cfrc in orlando florida soon.what is the process on being able to get him a tablet,and will he be able to download music and see videos and movies?any information about this you can give me so im best informed for myself as well as him would be appreciated.

  9. JPayJT

    March 6, 2019 - 1:25 pm

    Hi Carl – JPay services are available at Central Florida Reception Center. Thanks!

  10. carl m joseph

    February 24, 2019 - 2:09 pm

    is jpay in cfrc main Orlando fl?

  11. JPayJT

    March 6, 2019 - 11:58 am

    Hi Shannon – The tablet was delivered to your loved one and was connected on 03/05/2019. The FedEx tracking number is listed 4710 4552 3200. Thanks!

  12. Shannon

    February 20, 2019 - 3:40 pm

    Hi, Ive ordered a tablet for my brother and I was given a 6 digit code to track the tablet. When i called customer service I was told to track via fedex but that code is invalid for fedex. My brother has been transferred and it was in route to the new facility. I’m araid he won’t receive it and it will get lost ect. Who do i contact or where do I go with this 6 digit code to track the staus of the jpay tablet?

  13. JPayJT

    February 19, 2019 - 4:36 pm

    Hi Janice – At this time, there are no plans to implement JPay tablet in North Kern State Prison, CA. If/when we launch new services, we will inform all customers. Thanks!

  14. Janice

    February 17, 2019 - 1:03 am

    Do the have the JP5 tablets in North Kern State Prison?

  15. JPayJT

    February 20, 2019 - 12:09 pm

    Hi Deanna – Thank you for your inquiry. Yes, if an individual is relocated before he received the tablet, it will be forwarded to his new location. Thanks!

  16. DEANNA

    February 14, 2019 - 6:55 pm

    If a tablet was paid for and the inmate is transferred before he gets it, will it be forwarded to them?

  17. JPayJT

    February 20, 2019 - 1:25 pm

    Hi Sylvia – The tablet and music are for the individuals to keep upon release. Thanks!

  18. Sylvia

    February 13, 2019 - 7:46 pm

    Do the incarcerated get to keep the tablet after being released from prison

  19. JPayJT

    February 20, 2019 - 2:03 pm

    Hi Marie – At this time, there are no plans to implement movies for download to the tablet at Homestead C.I., in Florida. If/when we launch new services, we will inform all customers. Thanks!

  20. Marie K.

    February 12, 2019 - 9:10 am

    My friend is currently at the Homestead C.I. in Homestead, Florida. I sent her the 7″ tablet for Christmas and it is working fine, but she really wants to download movies and that option is not available yet at her facility. I searched JPay, FDOC and her facilities web-page to see if there was any information on when movies will become available and there is no information. Do you know if movies will be coming in the future and if so about when that will be? Best guess-stimate is fine :)

  21. JPayJT

    February 8, 2019 - 1:58 pm

    Hi Robin – Thank you for your inquiry. Attachments received can be store in the tablets gallery. However, if the email that the attachment was sent with is deleted the picture will also be deleted. An individual with access to the tablets cannot forward attachments received in an email. Thanks!

  22. Robin Bradford

    January 30, 2019 - 10:25 pm

    Does the newest player have a gallery where the inmate can save pics even if a petson deletes them at some point? And can an inmate take pics received and fwd them or put them in an email to someone?

  23. JPayJT

    January 30, 2019 - 9:42 am

    Hi Marcie- We appreciate your interest in our products and services. Florida State Department has been approved to participate in JPay’s tablet program. Thanks!

  24. Marcie Krueger

    January 29, 2019 - 3:22 pm

    How about Florida can they get a tablet

  25. JPayJT

    January 11, 2019 - 9:47 am

    Hi Melanie – At this time, there are no plans to implement JPay audiobooks and/or eBooks in Florida. If/when we launch new services, we will inform all customers. Thanks!

  26. Melanie Baillifard

    January 10, 2019 - 1:17 pm

    When (if at all) are audiobooks and e-books coming to UCI, Raiford, Florida death row?

  27. JPayJT

    January 4, 2019 - 1:18 pm

    Hi Joseph – Please email or call 800-574-5729 to speak with a customer service representative who can give you all the details on the JP5 tablets. Please include the state where your loved one is located. Thanks!

  28. Joseph ross

    January 1, 2019 - 5:55 pm

    What is the cost of one of the tablets?

  29. JPayJT

    January 7, 2019 - 5:01 pm

    Hi Ferleasea – The tablet does not have video chat capabilities. If/when we launch new features, we will inform all customers. Thanks!

  30. Ferleasea Dodson

    December 26, 2018 - 10:03 am

    Does this tablet have video chatwhere u can see the person? I am asking bc I am deaf hard of hearing and i communicates qith sign language using my hands 2 talk… pls let me know bc i prefer face 2 face communication

  31. JPayJT

    January 7, 2019 - 5:02 pm

    Hi Samantha – Please feel free to visit our website at You can also email or call 800-574-5729 to speak with a customer service representative who can help you. Thanks!

  32. Samantha

    December 25, 2018 - 8:55 pm

    What website do I go too to buy the new tablet

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