JPay Blog

What’s this JP5 tablet all about? pt.2

We often times receive questions about the availability of our services in each state. Today in “JP5 101 pt. 2”, we will cover some additional common questions.

 

 Is the JP5 tablet available in my loved one’s state?

As of this posting, the JP5mini is available in state facilities in the following states:

  • Idaho, Louisiana, Minnesota, New Jersey, North Dakota, Ohio, Vermont, Virginia, and Washington state correctional facilities, as well as Milwaukee House of Corrections, Northlake Correctional Facility and Taft Correctional Facility.

The JP5s – along with the JP5mini – is available in the below state facilities:

  • Ohio, Minnesota and Vermont, as well as Northlake Correctional Facility. It is also currently available as part of a pilot program at West Tennessee State Prison (women’s section).

Georgia facilities are unique, as the JP5s is the only device available and the tablets are given to inmates when they arrive.  However, if your loved one is serving less than six months, they will not receive a tablet from the state, but they can purchase one.

Tablet availability can change, so be sure to check http://www.jpay.com/PAvail.aspx and with your loved one to stay up-to-date.

For specific questions you can call JPay customer service at 800-574-5729 or email support@jpay.com.

 

How much do the JP5s and JP5mini cost?

 This varies by state. The best way to find out pricing is to log into your JPay account on JPay.com and see which options are available for you to purchase on your loved ones’ behalf. If the option to purchase the JP5 tablet is not available from your JPay account, please contact our customer service at 800-574-5729 for assistance.  Keep in mind, your loved one can only have one tablet.  However, if he/she currently has a JP5 device, only he/she could upgrade or purchase a new tablet from the kiosk.  This is often the reason why people don’t see the option to buy a JP5 device on JPay.com.

 

What products and services are available at my loved one’s facility and what are the rates?

 A good way to stay up-to-date with the products and services available at your loved one’s facility is to visit http://www.jpay.com/PAvail.aspx. JPay will also send out notifications via email and via the JPay kiosks (located within the facility) when new services are added.  But the absolute best way to know what JPay services are available to your loved ones is to log into your JPay account periodically and review the options there… whenever a service is added (or in rare cases, removed), it will be reflected on the page you see when you log into JPay.com or open the mobile app.

 

When will more services be brought to my loved one’s facility?

 This is up to the discretion of each state Department of Corrections. JPay does not control the process of adding new services in each state.

About 

490 Comments

  1. JPayJT

    March 26, 2018 - 10:01 am

    Hi Shawntil – Once we have a confirmed deployment date for tablets we’ll make sure all customers are aware. Thanks!

  2. Shawntil

    March 22, 2018 - 9:30 am

    Good Morning, I just wanted to know if have or heard any updated information about the J5S Tablets in Florida as of yet?

  3. Sherie

    March 21, 2018 - 1:53 pm

    How do they troubleshoot when the device doesn’t do the initial start up and load emails media etc

  4. JPayJT

    March 19, 2018 - 9:05 am

    Hello – Please email Suppport@JPay.com and a Customer Service Representative will give you directions on how to unlock your device. Thanks!

  5. Unsatisfied Customer

    March 15, 2018 - 8:13 pm

    How do you unlock the jp5’s features once you are released. You don’t post that information anywhere on your site and the customer service is a nightmare.

  6. Jade Trombetta

    March 12, 2018 - 11:43 am

    Hi Amanda – As new products and services become available, we’ll inform all customers. Thanks!

  7. Jade Trombetta

    March 12, 2018 - 11:41 am

    Hi Michelle – The JP5 tablets are available in NBDOC. If you’re having difficulty, please call 800-574-5729 and a Customer Service Representative will help you with the purchase. Thanks!

  8. Michelle

    March 11, 2018 - 1:39 pm

    Okay JP5 tablet say it available at my husband facility he at Diagnostic & Evaluation Center (DEC) Nebraska or is it cause I can’t purchase it for my inmate it’s not available to him when I try to buy for him off the mobile app go on line but it I can’t still

  9. Amanda

    March 8, 2018 - 11:02 pm

    I was told that at the London Ohio Prison the inmates wouid all be getting jp5 tablets and they would be getting rid of the phones. They will be able to make calls from the tablets. If this is true, what can you tell me about that and how it will work exactly

  10. Jade Trombetta

    March 6, 2018 - 8:54 am

    Hi Savannah – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you with this issue. Thanks!

  11. Jade Trombetta

    March 6, 2018 - 8:51 am

    Hi John – At this time there are no plans to deploy the JP5 tablets in Indiana. If/when that changes, we will alert all customers. Thanks!

  12. John W Dudgeon

    March 5, 2018 - 4:31 pm

    To Whom it May Concern:
    My son is in the Westville Correctional Facility in the State of Indiana. I was wondering when the tablets would be available at this facility? Thank You for your time and consideration on this matter.

  13. Savannah Hamilton

    March 5, 2018 - 1:46 am

    I’ve been trying to purchase a jpay player for a loved one. It’s not allowing me to because of the one he had when he was incarcerated before. What can I do to help him get it cleared up that he currently doesn’t have one?

  14. Jade Trombetta

    February 12, 2018 - 12:52 pm

    Hi Heather – There is not a new 10 inch tablet. However you can find information on the JP5mini and the JP5s on JPay.com. Thanks!

  15. Heather Smythe

    February 12, 2018 - 11:16 am

    Where can i find info on the new 10 inch tablet?

  16. Katie Cox

    February 10, 2018 - 5:28 pm

    My mothers charger tore up since she has been released… where can i buy a new one?

  17. JPayModerator

    JPayModerator

    January 25, 2018 - 2:50 pm

    Hi Kevin – Congrats on your release! In order to have your JP5 Tablet unlocked, please send it to the following address:

    ATTN: Media Department

    12034 Miramar Pkwy

    Miramar, FL 33025​

    Please make sure to include your name, previous ID #, a phone number to contact you with the status of the JP5 and a mailing address to return the unlocked JP5. Once the JP5 is unlocked, you can then connect it to a computer to upload your media downloads as well as add new media to the device. Please let us know if you have any questions. Have a nice day!

  18. JPayModerator

    JPayModerator

    January 25, 2018 - 2:34 pm

    Hi Paul – Unfortunately, accessories and supplies will only be available to incarcerated individuals.

  19. JPayModerator

    JPayModerator

    January 25, 2018 - 2:29 pm

    Hi Josephine – Facility staff usually transfers the player from prison to prison within the same state and agency. In the event the players is not accepted, the facility staff will send the JP5 player home.

  20. Josephine Wilson

    January 25, 2018 - 10:12 am

    Hi jpay my love one will be going to another correctional can he bring jpay5 with him to the other prison .do it work from state to state

  21. Paul Quine

    January 25, 2018 - 9:23 am

    Please tell me how I can get accessories for my unlocked Jp5? I’d like to be able to purchase such items as power supplies, USB cord and something by which I can connect my Jp5 to a computer. Please respond ASAP. Thank you.

  22. KEVIN RENARD HESTER

    January 23, 2018 - 3:32 pm

    How do I access my jpay5 after prison to get the prison restriction off for my personal use?

  23. JPayModerator

    JPayModerator

    January 11, 2018 - 2:58 pm

    Hi Amanda– Congrats his release! In order for him to have his JP5 Tablet unlocked, please send it to the following address:

    ATTN: Media Department

    12034 Miramar Pkwy

    Miramar, FL 33025​

    Please make sure to include his name, previous ID #, a phone number to contact him with the status of the JP5 and a mailing address to return the unlocked JP5. Once the JP5 is unlocked, he can then connect it to a computer to upload his media downloads as well as add new media to the device. Please let us know if you have any questions. Have a nice day!

  24. JPayModerator

    JPayModerator

    January 11, 2018 - 1:54 pm

    Hi Cindy – In order for your loved one to find out the status or track the location of their JP5 player, please have them write a trouble ticket at this kiosk. Thanks!

  25. cindy

    January 9, 2018 - 11:32 pm

    I am trying to find a way to track where a jp5 is .can anyone help me

  26. Amanda

    January 3, 2018 - 2:15 pm

    I have a loved one that came home with a JP4 tablet. He’s saying that it is locked. He’s trying to get information on unlocking it, but we are not able to get a hold of anyone at the number provided. What can we do?

  27. JPayModerator

    JPayModerator

    January 3, 2018 - 10:47 am

    Hi Cricket – At this time, pre-ordering for the JP5 has not been made available in the state of Florida. When the option to order the JP5 is available to all, we will be sure to inform all of our customers in Florida. We thank you for interest in our products and services.

  28. JPayModerator

    JPayModerator

    December 27, 2017 - 2:57 pm

    Hi Julianna – Once released, your loved one will have the opportunity to keep the tablet and take it home. Keep in mind, tablets are not transferable so if your loved one decides they do not want it will be properly discarded. Thanks!

  29. JPayModerator

    JPayModerator

    December 27, 2017 - 2:55 pm

    Hi Pam – We are constantly working to bring more products and services to the state of Kentucky. You can write a letter to the Kentucky DOC encouraging the state to adopt new products and services.

  30. Pam

    December 25, 2017 - 7:09 pm

    Are the jpay tablets going to be available soon at ksr in ky

  31. Julianna

    December 24, 2017 - 12:41 pm

    When my loved one gets out of prison can he take the jp5 with him?

  32. Cricket

    December 21, 2017 - 5:57 pm

    My inmate was told we could start preordering the tablets for FL facilities in Dec at a discounted rate. I have yet to be able to do that. Is there any further info available on this please?

  33. JPayModerator

    JPayModerator

    December 18, 2017 - 4:17 pm

    Hi Duke – More information will be provided when the JP5 and additional services are expected to be released to your loved ones. We thank you for your interest in our products and services.

  34. JPayModerator

    JPayModerator

    December 18, 2017 - 4:12 pm

    Hi Lynn – In Florida, the JP5 player will have a rechargeable lithium battery. Unfortunately, at this time the JPay tablets are not available in all facilities. When it does become available for all, everyone will be notified of its release and its additional features. Thanks!

  35. JPayModerator

    JPayModerator

    December 18, 2017 - 4:12 pm

    Hi Diann – In Florida, the JP5 player will have a rechargeable lithium battery. Unfortunately, at this time the JPay tablets are not available in all facilities. When it does become available for all, everyone will be notified of its release and its additional features. Thanks!

  36. JPayModerator

    JPayModerator

    December 18, 2017 - 4:06 pm

    Hi Melinda – If your loved is transferred to a new facility before he receive his JP5 player, the player will be forwarded to his correct location. We thank you for using our products and services.

  37. JPayModerator

    JPayModerator

    December 18, 2017 - 3:59 pm

    Hi Rita – When new products and services are expected to be release to your loved ones, we will be sure to announce to all our customers in Virginia. Thanks!

  38. JPayModerator

    JPayModerator

    December 18, 2017 - 3:49 pm

    Hi Karen – We expect to announce new services soon. When all services do become available, we will be sure that all of our customers in Missouri are made aware. Thanks!

  39. Karen

    December 17, 2017 - 12:45 am

    Do you know when the tablets will be available in Missouri DOC?
    Thank you.

  40. Rita D

    December 16, 2017 - 2:59 pm

    When will the JP5s be available in Virginia? My boyfriend currently has the mini and has been hearing rumors they will be able to get the 5s after the first of the year. Since he already has a player I can’t see the pricing or availability for his facility on my account.

  41. Melinda

    December 15, 2017 - 1:20 am

    If I order my husbands player while he is in crc will he still receive it at the prison he gets classed too if he leaves before he gets it and can he take it with him if he does receive it while at crc?

  42. JPayModerator

    JPayModerator

    December 14, 2017 - 1:35 pm

    Hi Mandi – At this time, the JP5 is not available. When it does become available for all, more information will be provided to our customers. We thank you for your interest in our products and services. Thanks!

  43. JPayModerator

    JPayModerator

    December 14, 2017 - 1:24 pm

    Hi Samantha – The JP5 is not available in Texas prisons at this time. If it does become available for all, you’ll be notified. Thanks!

  44. JPayModerator

    JPayModerator

    December 13, 2017 - 3:45 pm

    Hi Jessica – At this time, the JP5 tablet is not available in Texas facilities. In the future if it does become available, everyone will be notified of its release and its features. Thanks!

  45. Jessica

    December 13, 2017 - 9:06 am

    Hello can you tell me when the jp5 will be available in Texas? Do you think maybe in 2018 at least.?

  46. JPayModerator

    JPayModerator

    December 11, 2017 - 2:07 pm

    Hi Leontyne – At this time, the JP5 tablet is not available in all Florida facilities. When it does become available for all, everyone will be notified of it’s release and it’s features. Thanks!

  47. Leontyne Middleton

    December 9, 2017 - 6:13 pm

    when will the tablet be made available for purchase for the Tomoka Correctional Institution, Daytona Florida?

  48. Mandi

    December 8, 2017 - 11:37 pm

    Any idea when these will be available in Florida? And will they require batteries? Thanks!

  49. Duke

    December 8, 2017 - 10:23 am

    Is either the mini or bigger version allowed in Michigan? Can you answer to my email please

  50. Lynn

    December 7, 2017 - 9:29 pm

    Hi! The question I have was previously asked but no one has provided a direct answer.
    as asked prior by Diann on November 6, 2017 – 7:55 pm
    How do these devices charge? Or are they batteries? If batteries what size?

    Thank you!

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