JPay Blog

What’s this JP5 tablet all about? pt.2

We often times receive questions about the availability of our services in each state. Today in “JP5 101 pt. 2”, we will cover some additional common questions.


 Is the JP5 tablet available in my loved one’s state?

As of this posting, the JP5mini is available in state facilities in the following states:

  • Idaho, Louisiana, Minnesota, New Jersey, North Dakota, Ohio, Vermont, Virginia, and Washington state correctional facilities, as well as Milwaukee House of Corrections, Northlake Correctional Facility and Taft Correctional Facility.

The JP5s – along with the JP5mini – is available in the below state facilities:

  • Ohio, Minnesota and Vermont, as well as Northlake Correctional Facility. It is also currently available as part of a pilot program at West Tennessee State Prison (women’s section).

Georgia facilities are unique, as the JP5s is the only device available and the tablets are given to inmates when they arrive.  However, if your loved one is serving less than six months, they will not receive a tablet from the state, but they can purchase one.

Tablet availability can change, so be sure to check and with your loved one to stay up-to-date.

For specific questions you can call JPay customer service at 800-574-5729 or email


How much do the JP5s and JP5mini cost?

 This varies by state. The best way to find out pricing is to log into your JPay account on and see which options are available for you to purchase on your loved ones’ behalf. If the option to purchase the JP5 tablet is not available from your JPay account, please contact our customer service at 800-574-5729 for assistance.  Keep in mind, your loved one can only have one tablet.  However, if he/she currently has a JP5 device, only he/she could upgrade or purchase a new tablet from the kiosk.  This is often the reason why people don’t see the option to buy a JP5 device on


What products and services are available at my loved one’s facility and what are the rates?

 A good way to stay up-to-date with the products and services available at your loved one’s facility is to visit JPay will also send out notifications via email and via the JPay kiosks (located within the facility) when new services are added.  But the absolute best way to know what JPay services are available to your loved ones is to log into your JPay account periodically and review the options there… whenever a service is added (or in rare cases, removed), it will be reflected on the page you see when you log into or open the mobile app.


When will more services be brought to my loved one’s facility?

 This is up to the discretion of each state Department of Corrections. JPay does not control the process of adding new services in each state.



  1. JPayModerator


    December 7, 2017 - 10:40 am

    Hi Clive – Unfortunately, Facebook is not option included on the JP5 nor for your incarcerated loved one. For more information regarding the JP5, please visit Thanks!

  2. JPayModerator


    December 6, 2017 - 1:24 pm

    Hi Mysti – At this time, we do not offer the JP5 in the state of Texas. If additional services do become available, we will be sure to notify all customer in your state. Thanks!

  3. JPayModerator


    December 6, 2017 - 1:21 pm

    Hi Stuart – We expect to announce new services soon. When services do become available for all facilities, we will be sure that all of our customer in Florida are made aware. Thanks!

  4. samantha villanueva

    December 6, 2017 - 1:42 am

    IS the jpay tablet available to inmates that are in seg and are at the coffield unit?

  5. Stuart

    December 2, 2017 - 7:29 pm

    When will the JP5 and emal, videogram / video visitation be made available in Floirida? I’m hearing this is being rolled out at FWRC/Lowell in Ocala,


  6. Mysti

    November 28, 2017 - 9:17 pm

    Do you have an ETA on when any versions of the JP5 tablets will be available in any of the Texas facilities?

  7. Clive Milner

    November 26, 2017 - 8:45 am

    Hi what can you do on the j5 Can you do Facebook or any media activities on them?
    Would like to know before I buy one

  8. Burnie Durant Jr

    November 20, 2017 - 7:50 pm

    Hello 🙂 My name is Burnie. Does Jpay sell Tv’s. My nephew is the yardville facility in New Jersey

  9. Stacy

    November 17, 2017 - 11:22 pm

    Is the Jpay5 available at Camp Hill in Pennsylvanian??

  10. JPayModerator


    November 13, 2017 - 10:29 am

    Hi Sheryl – The JP5 player is not available in the state of Iowa at this time. We thank you for your interest in our products and services.

  11. Sabelle

    November 12, 2017 - 9:51 pm

    Does the JP5 and mini have the capabilities to have movies?

  12. Sheryl Agner

    November 11, 2017 - 7:02 pm

    Is Jpay5 available in Iowa?

  13. Heather Smythe

    November 10, 2017 - 6:21 pm

    Can inmates take screenshots from there jpay players?

  14. Patrice Mangers

    November 10, 2017 - 11:29 am

    How can I find out what the actual dimensions of the tablets are? I’ve searched but have only been able to find the screen sizes.

  15. JPayModerator


    November 8, 2017 - 3:49 pm

    Hi Rebecca – Has your loved one previously owned a JP5 player or has one recently been ordered for him?

  16. JPayModerator


    November 8, 2017 - 3:29 pm

    Hi Diann – At this time, the JP5 tablet is not available in all Florida facilities. When it does become available for all, everyone will be notified of it’s release and it’s features. Thanks!

  17. JPayModerator


    November 7, 2017 - 10:39 am

    Hi Argelia – Please have your loved one create a trouble ticket at the JPay kiosk at his facility. He will receive the steps on how to connect his device to the Wi-Fi and troubleshoot any additional issues his player may have been facing.

  18. Rebecca Norton

    November 6, 2017 - 10:28 pm

    I have been trying to order the tablet for a loved one. Other inmates are receiving it from their family members. When I try to order for him your site says it is not available to him. We both are very frustrated and we are getting no answers from jpay, I have called and emailed! HELP!

  19. Diann

    November 6, 2017 - 7:55 pm

    How do these devices charge? Or are they batteries? If batteries what size?
    Also, what and when will these be available for the Florida CI’s. In particular Crestview CI?

    Thank you

  20. Argelia

    November 3, 2017 - 4:02 pm

    My loved one just got the Jpay5 he is trying to connect with wifi but it’s not allowing him. Is there step by steps somewhere that I can see so I can walk him through It? He did say someone gave him some steps but steps 3 & 4 cannot be executed while connected to the kiosk which apparently he has to do to reset the tablet. Please help

  21. JPayModerator


    November 3, 2017 - 8:55 am

    Hi Matt – JPay is currently working with the DOC on a deployment plan, and once those dates are finalized for each facility, we’ll inform customers regarding when they can expect their free JP5!

  22. JPayModerator


    November 3, 2017 - 8:54 am

    Hello Nelly – JPay is happy to announce that we will be providing FREE JPay tablets to incarcerated loved ones in Missouri Department of Corrections facilities! JPay is currently working with the DOC on a deployment plan, and once those dates are finalized for each facility, we’ll inform customers regarding when they can expect their free device!

  23. Matt lampe

    November 2, 2017 - 10:25 am

    When are they available in Missouri facilitys

  24. Nelly

    November 1, 2017 - 4:22 pm

    When will they be available in Missouri at Mcc?

  25. JPayModerator


    October 16, 2017 - 10:57 am

    Hi Lirley – Please have your daughter send a trouble ticket at her kiosk so that her issue can be reported. They’ll also be delighted to inform her on what her replacement options are. We thank you for using our products and services.

  26. Lirley k K Kah

    October 15, 2017 - 11:27 am

    My daughter is having issues with her charger not working correctly need to know what to do have emailed and called no one had said if it’s under warrenty or if she can get a new one

  27. JPayModerator


    October 5, 2017 - 12:25 pm

    Hi Julie – One released, Please have your loved one email and our Customer Service team will provide him with the steps to get the tablet unlocked. Thanks!

  28. Jade Trombetta

    September 28, 2017 - 1:55 pm

    Hi Julie – Your friend can send his JP5 tablet to JPay to be unlocked. Please have him call our toll-free number (800-574-5729) once released and our Customer Service team will provide directions on how to get the player unlocked. Thanks!

  29. Julie Herman

    September 26, 2017 - 6:58 pm

    My friend will be coming home soon and wants to know if there is a way to download files saved on the jp5 to a home computer to retrieve without a kiosk. How long will he have to do this if the jp5 locks after coming home…thanks

  30. Julie Herman

    September 26, 2017 - 6:55 pm

    A friend of mine will be coming home soon and wanted to know if there is a way to download files from the jp5 player onto his home computer without a kiosk. He believes this can happen but has heard that the player will lock itself in 30 days without a kiosk. Is this true? And how does he go about downloading some of his files when he gets home…thanks

  31. Jade Trombetta

    September 21, 2017 - 11:13 am

    Hi Mimi – Emails are usually delivered within minutes of the communications being sent. However, if an email is flagged for review by a DOC facility mailroom official, then it can take up to five business days before it is released, if approved.

  32. Mimi

    September 21, 2017 - 10:19 am

    I am shocked that it takes so long for delivery in MN. This is not normal with speedy delivery in 2017. Please explain.


  33. laurys young

    September 19, 2017 - 1:10 pm

    I got a notice on august 7 that email service was restored,now instead of one week it takes me 2 to get mail.Ive gon back to writtiing letters its faster.Now my sson needs to buy anew tablet because his screen is black.WE need to find out how to do it.laurys young

  34. Jade Trombetta

    September 14, 2017 - 10:55 am

    Hi Jan – a Customer Service representative will reach out to you shortly to rectify these issues. We apologize for the inconvenience.

  35. Jan Snyder

    September 14, 2017 - 7:35 am

    Just wondering why my other post was deleted. I am trying to find out answers as to why every time I call customer service I get a different answer to my questions. My fiance has a new JPlayer5 and he accidentally swiped the screen instead of going up and down to adjust the brightness and now when he turns it on the screen blinks really fast and then goes dark. The screen doesn’t stay on long enough for him to put his password in. He has submitted tickets – the one that was answered told him to check his settings. If his entire ticket had been read, they would have seen that he can’t get into his player to get to his settings. When I call, I’m told to tell him not to put more tickets in or keep putting tickets in – or Jpay will send someone to look at, the prison will look at it, he will have to send it in, etc..too many different answers. We don’t know what to do because JPay reps doesn’t seem to know the proper procedures as to what they are. We just want his player fixed or a ticket to tell him what to do. This latest ticket still hasn’t been answered and I was told I would have an email reply within 48 hours. That was 11 days ago. Please advise.

  36. Jan Snyder

    September 12, 2017 - 3:52 pm

    My fiance just received his new jplayer 5 tablet and he accidentally swiped the screen instead instead of hitting up or down to brighten or dim it. He now can’t get onto his player. It blinks real fast and then the screen goes black. He is not able to type his password onto the screen so he is unable to use his jplayer. The first support ticket JPay replied for him to check his settings. If his entire ticket had been read, they would have seen that he can’t get onto his Jplayer so he can’t check his settings. He has yet to hear about the second ticket he put in and I have called and no one seems to know what to do. I’ve been told to tell him to keep putting tickets, others told me not to put any more tickets in. Is there any way to trouble shoot this? We’ve been told that Jpay sends people out to look at tablets, been told he’d have to send it in, been told that the prison looks at it. All of this information comes from customer service at JPay itself. We just want answers and his JPlayer 5 working again. Please advise. Any help would be greatly appreciated. Keep in mind this is a brand new player.

  37. Randall Beider

    September 2, 2017 - 9:17 am

    Availiable in Florida ?

  38. Carolyn Cook

    August 31, 2017 - 6:13 pm

    Is JP5 tablet available in Blackburn Correctional complex located in Kentucky. Also how big are they, and what is the cost.

  39. Editor

    August 29, 2017 - 3:20 pm

    Hi Judy – This is up to the discretion of the Texas Department of Corrections.

  40. judy frost

    August 28, 2017 - 8:17 pm

    When will the jp5 {any version} be available in texas?

  41. Editor

    August 23, 2017 - 12:50 pm

    Hi Charlotte – The price for a download varies by location, media type (i.e. song, music album, eBook, educational resource, or game), artist, brand and title. Prices can range from $2 – $20.

  42. Editor

    August 23, 2017 - 11:07 am

    Hi Bobby – Please have your loved one submit a “Trouble Ticket” and our support team will be able to assist her.

  43. Charlotte Weaver

    August 22, 2017 - 8:32 pm

    Where do I find a list of the cost for music, educational information, and games? It would be nice if the family had access to a fee chart so we know how much can be purchased with a certain amount of money.

  44. Editor

    August 18, 2017 - 10:22 am

    Hi Mike – The JP5 tablet is not available in Tennessee.

  45. Editor

    August 18, 2017 - 10:21 am

    Hi Nadia – You loved one should be able to download music from the JPay kiosk. For assistance, please have him submit a “Trouble Ticket”.

  46. Editor

    August 18, 2017 - 10:20 am

    Hi Chris – This would be on a case-by-case situation. Please have your loved one contact his/her counselor.

  47. Mike

    August 17, 2017 - 9:34 am

    Available in Tennessee?

  48. Nadia

    August 9, 2017 - 8:55 pm

    My husband has the JP5 in Kansas but cannot figure out how to load music on to it yet. Any idea for assistance?

  49. Chris

    August 8, 2017 - 10:05 pm

    Are they available for protective custody inmates

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