JPay Blog

What’s this JP5 tablet all about? pt.2

We often times receive questions about the availability of our services in each state. Today in “JP5 101 pt. 2”, we will cover some additional common questions.

 

 Is the JP5 tablet available in my loved one’s state?

As of this posting, the JP5mini is available in state facilities in the following states:

  • Idaho, Louisiana, Minnesota, New Jersey, North Dakota, Ohio, Vermont, Virginia, and Washington state correctional facilities, as well as Milwaukee House of Corrections, Northlake Correctional Facility and Taft Correctional Facility.

The JP5s – along with the JP5mini – is available in the below state facilities:

  • Ohio, Minnesota and Vermont, as well as Northlake Correctional Facility. It is also currently available as part of a pilot program at West Tennessee State Prison (women’s section).

Georgia facilities are unique, as the JP5s is the only device available and the tablets are given to inmates when they arrive.  However, if your loved one is serving less than six months, they will not receive a tablet from the state, but they can purchase one.

Tablet availability can change, so be sure to check http://www.jpay.com/PAvail.aspx and with your loved one to stay up-to-date.

For specific questions you can call JPay customer service at 800-574-5729 or email support@jpay.com.

 

How much do the JP5s and JP5mini cost?

 This varies by state. The best way to find out pricing is to log into your JPay account on JPay.com and see which options are available for you to purchase on your loved ones’ behalf. If the option to purchase the JP5 tablet is not available from your JPay account, please contact our customer service at 800-574-5729 for assistance.  Keep in mind, your loved one can only have one tablet.  However, if he/she currently has a JP5 device, only he/she could upgrade or purchase a new tablet from the kiosk.  This is often the reason why people don’t see the option to buy a JP5 device on JPay.com.

 

What products and services are available at my loved one’s facility and what are the rates?

 A good way to stay up-to-date with the products and services available at your loved one’s facility is to visit http://www.jpay.com/PAvail.aspx. JPay will also send out notifications via email and via the JPay kiosks (located within the facility) when new services are added.  But the absolute best way to know what JPay services are available to your loved ones is to log into your JPay account periodically and review the options there… whenever a service is added (or in rare cases, removed), it will be reflected on the page you see when you log into JPay.com or open the mobile app.

 

When will more services be brought to my loved one’s facility?

 This is up to the discretion of each state Department of Corrections. JPay does not control the process of adding new services in each state.

About 

462 Comments

  1. Editor

    August 7, 2017 - 3:54 pm

    Hi Daniel – The JP5 tablet is not available in Texas.

  2. Daniel Stevenson

    August 4, 2017 - 5:53 pm

    Avalible in texas?

  3. Bobby macek

    July 28, 2017 - 1:20 am

    Jpay email was just introduced to my loved one at ciw in ca.i bought her the jpay5s tablet so she can do email in private.and connect through wi-fi.the jpay website indicates that the tablet will come ready to use.radio,email,books,and that she will be able to buy music. She has since recieved her tablet.she brought to my attention that the only thing that is installed is the radio.she has tried syncing the tablet to the kiosk so that she can download the other featured apps.but they are not available on the kiosk or loaded onto the tablet.i have tried calling jpay several times.and all they say any issues have to go through the facility.does any one else that bought the jpay 5 tablet for there loved one experience the same problem that my loved one is having with there tablet?

  4. Editor

    July 7, 2017 - 2:06 pm

    Hi Jess – This is up to the discretion of the Indianna Department of Corrections. JPay does not control the process of adding new services in each state.

  5. Editor

    July 7, 2017 - 1:47 pm

    Hi Tiffany – The JP5mini is available in the state of Michigan. Your loved one can order the tablet from the JPay kiosks located within his/her facility.

  6. Tiffany Darling

    July 2, 2017 - 4:00 pm

    Are the jp5 (any version) available in Michigan

  7. Jess

    June 22, 2017 - 9:25 pm

    Any idea on when or if a tablet will be available in Indiana? Thanks

  8. Editor

    May 17, 2017 - 12:35 pm

    Hi Nels – ADA accommodations should be requested from the Michigan Department of Corrections using their normal procedures, which should start with your loved one speaking with his counselor at the facility.

  9. Nels Thompso

    May 3, 2017 - 9:34 am

    My loved one is incarcerated in Michigan and he purchased one. He is blind and is very disappointed it does not have the talkback feature. Will that feature be added or is there a compatible keyboard that he can purchase so he can send out emails

  10. Editor

    April 24, 2017 - 2:29 pm

    Hi Rose This is up to the discretion of the PA Department of Corrections. JPay does not control the process of adding new services in each state.

  11. Andrenae Exton

    April 22, 2017 - 3:54 pm

    How can i ask my music to it

  12. Rose Monterosso Bobbit

    April 18, 2017 - 9:17 am

    Any chance of PA getting the J5 tablets?

  13. Roxanne Cash

    April 10, 2017 - 10:07 am

    I have a brother in Virginia DOC. He now has the jp4 player. How much is it to upgrade to Jp5 mini or jp5? Do the jp5 mini or jp5 play movies?

  14. Editor

    March 14, 2017 - 10:42 am

    Hi Melissa – Thank you for your enthusiasm in bringing more services to the state of Kansas. You can write a letter to the Kansas Department of Corrections encouraging the state to adopt new products and services. Please let us know if you have any other questions. Have a great day!

  15. Melissa

    March 12, 2017 - 11:28 pm

    My husband is in the Kansas DOC and was wondering if they were going to gain access to these or How to go about petitioning them to get these! any advice or is this already in play for Kansas?

  16. Editor

    February 20, 2017 - 11:14 am

    Hi Carol – We do not have any updates regarding the availability of the JP5 tablet in Illinois. Please be aware this is up to the discretion of the Illinois Department of Corrections.

  17. Editor

    February 20, 2017 - 11:11 am

    Hi Karina – The JP5 tablet is now available for purchase in the state of Michigan. You would need to send funds to your loved one’s account to place the order. In addition, music and games are available as well.

  18. Editor

    February 20, 2017 - 11:08 am

    Hi Rikki – Yes. JP5 tablets are now available for purchase in the state Michigan.

  19. carols

    February 16, 2017 - 3:44 pm

    When will players be available in Illinois? Any word? Thanks.

  20. Rikki

    February 14, 2017 - 2:43 am

    My boyfriend is incarcerated in Michigan, he had brought the tablets up to me and said they are getting them next month, is that true?

  21. Karina

    February 5, 2017 - 12:50 am

    My loved one said the jp5 will be available in Michigan March 1 , if that’ is true would we be able to buy the tablet for them ? And the music

  22. Editor

    February 1, 2017 - 4:24 pm

    Hi LaShada – This is up to the discretion of the North Carolina Department of Corrections. JPay does not control the process of adding new services in each state.

  23. Editor

    February 1, 2017 - 4:23 pm

    Hi Shan – We are currently finalizing the details with the Michigan DOC and we will make sure to communicate any updates.

  24. Shan

    January 30, 2017 - 7:00 am

    When do the jay 5 or mini come to chippewa correctional facility in michigan

  25. LaShada

    January 28, 2017 - 10:54 am

    When will the JP5 be available in North Carolina?

  26. Editor

    January 16, 2017 - 10:08 am

    Hi Jessica – We are working to finalize details with the Michigan DOC and will make sure to communicate any updates. Have a great day!

  27. Jessica J

    January 14, 2017 - 7:07 am

    When will the jp5 be available to the Michigan DOC? And will it be the JP5 mini or both!

  28. Editor

    January 10, 2017 - 9:45 am

    Hi Jackie – The JP5 tablet is only available at the Northlake Correctional Facility in Michigan. Please contact our customer service at 800-574-5729 for assistance.

  29. Jackie Mills

    January 9, 2017 - 6:32 pm

    Hello just wondering if the tablet able in Michigan? Would like to get one for my brother and if so we’re can I purchase the table to be delivered to him?

  30. Editor

    January 9, 2017 - 11:52 am

    Hi Nancy – Please email support@jpay.com for assistance.

  31. Editor

    January 9, 2017 - 11:49 am

    Hi Tania – Please contact our customer service at 800-574-5729 for assistance.

  32. Editor

    January 9, 2017 - 11:49 am

    Hi Rita – The JP5 tablet is not available in Indiana.

  33. Editor

    January 9, 2017 - 11:48 am

    Hi Hannah – This is up to the discretion of the Texas Department of Corrections.

  34. Editor

    January 9, 2017 - 11:45 am

    Hi Go – The JP5 tablet is currently not available in the state of Florida. Thank you for you interest and we will make sure to communicate any updates.

  35. Editor

    January 9, 2017 - 11:44 am

    Hi Jessica – This is up to the discretion of the Colorado Department of Corrections.

  36. Editor

    January 9, 2017 - 11:36 am

    Hi Carol – This is up to the discretion of the Texas DOC. JPay has no control of adding new services in each state.

  37. Editor

    January 9, 2017 - 11:33 am

    Hi Dionna – Email, music and game downloads are accessible via the JP5 tablet in New Jersey. For more information, please contact our customer service at 800-574-5729 or visit https://blog.jpay.com/jp5-tablet-questions-faq/.

  38. Editor

    January 9, 2017 - 11:31 am

    Hi KJ- We are still working to finalize details with the Michigan DOC and will make sure to communicate any updates.

  39. Editor

    January 9, 2017 - 11:31 am

    Hi Sierra – The JP5 tablet is not available in Indiana.

  40. Editor

    January 9, 2017 - 11:29 am

    Hi Paola – The JP5 tablet is currently not available in California.

  41. Editor

    January 9, 2017 - 11:26 am

    Hi Theresa – If the JP5 tablet is available at your loved one’s facility, you can purchase the tablet online at http://www.jpay.com and it will be shipped to your son. For assistance, please contact our customer service at 800-574-5729.

  42. Editor

    January 9, 2017 - 11:25 am

    Hi Robert – The JP5 tablet is not available in the state of Pennsylvania.

  43. Editor

    January 9, 2017 - 11:24 am

    Hi Felicia – The JP5 tablet is not available in the state of Texas.

  44. Editor

    January 9, 2017 - 11:23 am

    Hi Stephanie – Your loved one should be able to send emails and listen/download music from his/her JP5 tablet.

  45. Stephanie Velazquez

    January 8, 2017 - 9:14 am

    If I buy the mini media tablet for the state of Vermont, will they be able to email from it also? As well as the music and all of that?

  46. Felicia

    January 7, 2017 - 10:14 pm

    I don’t see the tablet showing up anywhere online for the GIST Unit, in Beaumont, Texas. I’m not sure if I am looking in the right area on the site, as I am new to this…. Any information you can give me would be greatly appreciated.

    Thanks for your time.

  47. Robert

    January 7, 2017 - 8:26 pm

    Are the tablets available for my homeboy who is here:
    175 Progress Drive
    Waynesburg PA 15370
    United States

  48. theresa harold

    January 7, 2017 - 1:32 pm

    can i buy the jp5 player and have shipper to my son?

  49. paola

    January 6, 2017 - 5:13 pm

    hi my brother is in avenal state prison california . is it available for purchase in that facility?

  50. sierra harris

    January 5, 2017 - 12:27 am

    I was wondering if jpay tablets, of any brand, are available in the state of Indiana? I see where there is an option to fund a media account, but not sure if this service is available here.

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