We often times receive questions about the availability of our services in each state. Today in “JP5 101 pt. 2”, we will cover some additional common questions.
Is the JP5 tablet available in my loved one’s state?
As of this posting, the JP5mini is available in state facilities in the following states:
- Idaho, Louisiana, Minnesota, New Jersey, North Dakota, Ohio, Vermont, Virginia, and Washington state correctional facilities, as well as Milwaukee House of Corrections, Northlake Correctional Facility and Taft Correctional Facility.
The JP5s – along with the JP5mini – is available in the below state facilities:
- Ohio, Minnesota and Vermont, as well as Northlake Correctional Facility. It is also currently available as part of a pilot program at West Tennessee State Prison (women’s section).
Georgia facilities are unique, as the JP5s is the only device available and the tablets are given to inmates when they arrive. However, if your loved one is serving less than six months, they will not receive a tablet from the state, but they can purchase one.
Tablet availability can change, so be sure to check http://www.jpay.com/PAvail.aspx and with your loved one to stay up-to-date.
For specific questions you can call JPay customer service at 800-574-5729 or email firstname.lastname@example.org.
How much do the JP5s and JP5mini cost?
This varies by state. The best way to find out pricing is to log into your JPay account on JPay.com and see which options are available for you to purchase on your loved ones’ behalf. If the option to purchase the JP5 tablet is not available from your JPay account, please contact our customer service at 800-574-5729 for assistance. Keep in mind, your loved one can only have one tablet. However, if he/she currently has a JP5 device, only he/she could upgrade or purchase a new tablet from the kiosk. This is often the reason why people don’t see the option to buy a JP5 device on JPay.com.
What products and services are available at my loved one’s facility and what are the rates?
A good way to stay up-to-date with the products and services available at your loved one’s facility is to visit http://www.jpay.com/PAvail.aspx. JPay will also send out notifications via email and via the JPay kiosks (located within the facility) when new services are added. But the absolute best way to know what JPay services are available to your loved ones is to log into your JPay account periodically and review the options there… whenever a service is added (or in rare cases, removed), it will be reflected on the page you see when you log into JPay.com or open the mobile app.
When will more services be brought to my loved one’s facility?
This is up to the discretion of each state Department of Corrections. JPay does not control the process of adding new services in each state.