JPay Blog

What’s this JP5 tablet all about? pt.2

We often times receive questions about the availability of our services in each state. Today in “JP5 101 pt. 2”, we will cover some additional common questions.


 Is the JP5 tablet available in my loved one’s state?

As of this posting, the JP5mini is available in state facilities in the following states:

  • Idaho, Louisiana, Minnesota, New Jersey, North Dakota, Ohio, Vermont, Virginia, and Washington state correctional facilities, as well as Milwaukee House of Corrections, Northlake Correctional Facility and Taft Correctional Facility.

The JP5s – along with the JP5mini – is available in the below state facilities:

  • Ohio, Minnesota and Vermont, as well as Northlake Correctional Facility. It is also currently available as part of a pilot program at West Tennessee State Prison (women’s section).

Georgia facilities are unique, as the JP5s is the only device available and the tablets are given to inmates when they arrive.  However, if your loved one is serving less than six months, they will not receive a tablet from the state, but they can purchase one.

Tablet availability can change, so be sure to check and with your loved one to stay up-to-date.

For specific questions you can call JPay customer service at 800-574-5729 or email


How much do the JP5s and JP5mini cost?

 This varies by state. The best way to find out pricing is to log into your JPay account on and see which options are available for you to purchase on your loved ones’ behalf. If the option to purchase the JP5 tablet is not available from your JPay account, please contact our customer service at 800-574-5729 for assistance.  Keep in mind, your loved one can only have one tablet.  However, if he/she currently has a JP5 device, only he/she could upgrade or purchase a new tablet from the kiosk.  This is often the reason why people don’t see the option to buy a JP5 device on


What products and services are available at my loved one’s facility and what are the rates?

 A good way to stay up-to-date with the products and services available at your loved one’s facility is to visit JPay will also send out notifications via email and via the JPay kiosks (located within the facility) when new services are added.  But the absolute best way to know what JPay services are available to your loved ones is to log into your JPay account periodically and review the options there… whenever a service is added (or in rare cases, removed), it will be reflected on the page you see when you log into or open the mobile app.


When will more services be brought to my loved one’s facility?

 This is up to the discretion of each state Department of Corrections. JPay does not control the process of adding new services in each state.



  1. JPayJT

    June 11, 2019 - 3:34 pm

    Hello Queen – Your patience is appreciated, as someone address the ticket that was submitted. Your loved one will receive information/instruction if the device cannot be repaired. Thanks!

  2. Queen

    June 11, 2019 - 9:35 am

    Ok, my loved one has already submitted a trouble ticket on the 30th May and to no avail he hasn’t heard back from your technician. Is it repairable? What is the process to repair?

  3. JPayJT

    June 10, 2019 - 10:25 am

    Hi Start – At this time, tablet users are unable to screenshot on their JPay devices. Thanks!

  4. JPayJT

    June 10, 2019 - 10:04 am

    Hi Michael – Thank you for bringing this to our attention. The individual should submit tablet inquiries using the kiosk. Once received, a representative will address his/her concerns. Thanks!

  5. JPayJT

    June 10, 2019 - 9:57 am

    Hi Debra – Please email or call 800-574-5729 to speak with a customer service representative who can help you. Thanks!

  6. Michael A Lunsford

    June 10, 2019 - 9:55 am

    My problem is about the same as Beth’s. When my son received his tablet, it won’t turn off. He put in a work order 2 weeks ago and hasn’t heard anything. I called the prison and one takes responsibly. Now what?

  7. JPayJT

    June 10, 2019 - 9:54 am

    Hi Queen – Thank you for bringing this to our attention. Tablet inquiries should be submitted using the kiosk by the individual. Once received, a representative will address his/her concerns. Thanks!

  8. Queen

    June 5, 2019 - 6:20 pm

    My loved ones tablet has a cliche where it says JPay stay connected with a white light/dot that remains on in the bottom right corner. The tablet won’t sync at the kiosk as well. So what would be the process to repairing it. It has no crack, dents or damages to the tablet. Would that repair be covered under the warranty? What would the process consist of?

  9. Debra Haskett

    June 5, 2019 - 3:31 pm

    How can I get another wall charger?

  10. Start vaughn

    June 3, 2019 - 7:41 pm

    Can inmates screenshot on there tablets

  11. JPayJT

    May 28, 2019 - 10:16 am

    Hi Beth – We apologize for the inconvenience. If your incarcerated loved one already submitted a trouble ticket, then Customer Service will respond directly to him. Thanks!

  12. Beth

    May 24, 2019 - 9:06 pm

    What can a inmate do if their tabket wont sync anylonger? His tabket stopped working over a month ago. He put a trouble shooting ticket in and it was answered with no fix. Please help

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