JPay Blog

IMPORTANT – New limit on MoneyGram deposits starting 1/5

Effective January 5, 2017, there will be a new maximum limit of $3,000.00 for all MoneyGram transactions. Previously, this limit was $5,000.00 per transaction. This means that the MAXIMUM amount that can be transferred through MoneyGram at any one time will be $3,000.  Please be aware any other deposit/money transfer policies in place still apply in each state.


All other ways to send money through JPay have not changed.  If you currently use, the JPay mobile app, the JPay call center, or money orders to send money, the pre-established limits on those transactions remain the same.


For additional questions please contact our customer service at 800-574-5729.


Happy Holidays!



  1. marjie timtim

    December 20, 2018 - 9:09 am

    how many week or months My limit end? its easy for me to gram

  2. Missy

    November 21, 2018 - 12:29 pm

    Hello. I am trying to send a loved on money through jpay and I don’t / can’t find a BOP number. He is at a Chippewa county correctional facility in upper peninsula. Are they set up for payments on line?

  3. Nina

    October 26, 2018 - 10:42 pm

    How much is the max limit to send money if the sender is from worcester, ma. Thanks

  4. JPayJT

    August 15, 2018 - 11:15 am

    Hello – Please email or call 800-574-5729 to speak with a customer service representative who can help answer this question. Thanks!

  5. Martins

    August 15, 2018 - 10:43 am

    After gotten limited sending on MoneyGram how long be possible to be able send again through moneygram

  6. JPayJT

    March 19, 2018 - 8:59 am

    Hi David – Please email including the state your loved one is located in. A Customer Service Representative will help you with your question. Thanks!

  7. David Eldred

    March 16, 2018 - 10:30 pm

    How much is the limit money can receive through money gram in a month?

  8. Dorothy

    October 23, 2017 - 2:02 pm

    How can I only buy a couple stamps I don’t paid til Thursday and only have $2.50 on card

  9. JPayModerator


    October 19, 2017 - 1:40 pm

    Hi Judy – JPay offers email in select states, however if you have questions regarding letters, it would be best to visit the facility’s website to learn more about their mail process. Thanks!

  10. Judy Stevens

    October 19, 2017 - 11:29 am

    I think I understand the money order system but just to send a letter to my loved one through usual mail do I use the current facility address as I have been doing?

  11. JPayModerator


    October 9, 2017 - 8:32 am

    Hi Danielle – The maximum amount that can be payed towards your Florida Court Ordered Payment at one time using a debit/credit card would $1000. For more information, please email or call 800-574-5729 to speak with a customer service representative. They will be delighted in providing you with more information. Thanks!

  12. Danielle Sayer

    October 8, 2017 - 8:17 pm

    Is there a$ limit on how much I can pay on jpay? I owe $2680.02 and want to pay it all at one time for Florida court ordered payments. What is the cheapest most effective rote to get this paid?

  13. Renee Bryant

    September 1, 2017 - 12:20 pm

    I’ve sent my son email, bought stamps and waiting for a reply from him. Said he has tablet for reading etc. Said he doesn’t have a pin # yet to sign in and respond. Applied for one weeks ago.
    Help !! I need to hear from him.
    Blake Rhodes # 1001330544 Clayton Dept Corrections

  14. Editor

    August 29, 2017 - 3:26 pm

    Hi Richard – In most states there are JPay kiosks available where your loved one can read and reply to your emails. In states that do not have JPay kiosks, the facility would provide a print out of the email sent.

  15. Richard Contreras

    August 27, 2017 - 5:51 pm

    Does an inmate need a computer or tablet to see my emails and pics sent thru jpay ? Does the correctional facility provide these devices ?

  16. Editor

    August 18, 2017 - 10:04 am

    Hi Jessica – Please have your loved one contact his/her counselor for assistance.

  17. Jessica

    July 17, 2017 - 2:33 pm

    My loved one is getting JPay emails from someone they no longer want to hear from! How do we go about stopping these from coming through?

  18. Stephanie

    July 12, 2017 - 5:10 pm

    Hi! Sorry for the bother again but I called the number you provided and they didn’t tell me anything if his information was wrong all they said was they couldn’t tell me why his account is unavailable so I was wondering if you can help me out. Thank you!

  19. Editor

    July 12, 2017 - 9:27 am

    Hi Stephanie – A common reason for why your loved one may not appear in the system is if his information is not submitted correctly. Please contact our customer service at 800–574-5729 for assistance.

  20. Stephanie

    July 11, 2017 - 5:32 pm

    Hello I recently went to money gram to deposit money to my son and he has told me that his JPay account is current unavailable and he reported it. Is there a reason this happens or something?

  21. Editor

    July 10, 2017 - 10:54 am

    Hi David – Inmates can not correspond with each other via JPay email. Additionally, we do not release any personal account information. Most state will have a dedicated resource to check your loved one’s account balance. We recommend visiting your loved one state DOC website for more information on checking your loved one’s account balance.

  22. David Jay

    July 8, 2017 - 2:14 pm

    Can inmates message other inmates in other prison’s. And can i see who is on her jpay account and who she is corrisponding stamps music comminsary inmate account balance

  23. Editor

    July 7, 2017 - 1:58 pm

    Hi James – You must be approved on your loved one’s visitation list to send money. Please contact our customer service at 800-574-5729 for assistance.

  24. Editor

    July 7, 2017 - 1:52 pm

    Hi Charlene – Most prison lists are up to date within 3-4 days.

  25. Charlene Jackson

    July 5, 2017 - 2:25 am

    My son was recently transferred from SCI Green to SCI Benner (PA). Since his transfer I have been unable to send money through JPay. Is there a waiting period and if so, how long does it take to set up his account ?

  26. James Nathan Sells

    July 3, 2017 - 1:22 pm

    How do you send money with money gram to love ones in jail, I tried sending money thru jpay and it wouldn’t let me, Says I’m not on the approve list? but I’m his brother and my brother said he put me on that list.

  27. Diane zapata

    July 3, 2017 - 2:29 am

    I have a question if i put money on my husbands account can he use it for phone or commisory since we use securus im very confuse can he call anyone or just people on the visitation list

  28. Editor

    April 13, 2017 - 9:57 am

    Hi Deserie- Payments are typically released within 24 hours. Please contact our customer service at 800-574-5729 and they will be able to help you.

  29. Deserie

    April 12, 2017 - 11:31 pm

    Hello. I sent money to my bf he is in reception in north kern prison i sent the money 3/24 it got sent was confirmed but ive got mail from him saying he hasnt got any money yet so cant go to the shop there. Does it take lomg or can he not get it because he’s in reception?

  30. Editor

    March 28, 2017 - 10:57 am

    Hi Janie – We accept debit cards, gift cards, check cards and pre-paid cards as long as they have the Visa, MasterCard or Discover logo on them and they are registered to a valid US or international address. We accept Greendot cards if they have a Visa or MasterCard logo but if it is a Greendot Moneypak card, we do not accept it. For assistance please contact our customer service at 800-=574-5729.

  31. Editor

    March 27, 2017 - 3:22 pm

    Hi Robin – Please contact our customer service at 800-574-5729 to review your account.

  32. Janine

    March 27, 2017 - 1:07 pm

    Hi. I am trying to make a payment on my fines but the transaction won’t process. What kind of cards are not accepted by jpay.

  33. Robin Gibson

    March 23, 2017 - 5:37 am

    I need to make a payment on my probation for court fees. I have to send to Hollywood Fl. My question is do I use the Florida COPS or the Florida DOC reference number? Please help.
    Thank you
    Robin Gibson

  34. Editor

    March 21, 2017 - 8:34 am

    Hi Idenia- Yes.

  35. Idenia Najera

    March 19, 2017 - 8:51 pm

    Do inmates have the option to accept or deny who they want to correspond with.?

  36. Editor

    February 1, 2017 - 4:38 pm

    Hi Mina – Yes. To get started please visit the following link You will need your loved one’s ID# to register.

    Once you log in and update your profile information, you will see all the services available at your loved one’s facility. If you would like assistance or have questions, please contact our customer service at 800-574-5729 and they will be able to help you. Have a great day!

  37. Editor

    February 1, 2017 - 4:25 pm

    Hi Rosa – Please contact our customer service at 800-574-5729 for assistance.

  38. Editor

    February 1, 2017 - 4:22 pm

    Hi Erik – Please visit the following link for more information on emailing your loved one.

  39. Erik James

    January 30, 2017 - 5:09 pm

    Jpay no longer does email to MUNCY how do I email them and from what website? The inmates have computers to receive emails I just don’t know where to go to send it from

  40. Mina

    January 29, 2017 - 2:20 am

    I have no idea how to run this whole jpay thing?! How do I communicate with an inmate through this? I heard it’s like texting, is this true?

  41. Rosa Maria Cano

    January 27, 2017 - 2:54 pm

    Why do I have two accounts with my plasma card Visa, I never send jpay, always Western Union but some odd reason I can’t use my visa card strange huh crip

  42. Editor

    January 9, 2017 - 11:40 am

    Hola Hector- Para empezar, visite el siguiente enlace Necesitará el ID de su ser querido para registrarse.

    Una vez que inicie sesión y actualice la información de su perfil, verá todos los servicios disponibles en las instalaciones de su ser querido. Si desea ayuda o tiene preguntas, comuníquese con nuestro servicio de atención al cliente al 800-574-5729 y ellos podrán ayudarle. ¡Que tengas un gran día!

  43. Editor

    January 9, 2017 - 11:34 am

    Hi Donald – For assistance, please contact our customer service at 800-574-5729. Have a great day!

  44. Editor

    January 9, 2017 - 11:24 am

    Hi Lisa – You should be able to send $70 to your loved one. Please contact our customer service at 800-574-5729 for assistance.

  45. Lisa Harrell

    January 7, 2017 - 9:15 pm

    I only have the option to send $20.00, $30.00,$40.00,$50.00. I was wanting to send $70.00 but I can’t type ni numbers in the money amount box. Can I only send the amounts that are above? Or can you tell me how to put $70.00 in amount box.

  46. hector

    January 5, 2017 - 11:11 am

    Como deposito online

  47. Donald Gourley

    January 2, 2017 - 10:04 pm

    This is difficult

  48. Nola Rae Tadlock

    December 28, 2016 - 2:50 pm

    Want to visit Kelly Ray Tadlock, 01986308 at 10:00 a.m. on Jan 4, 5, 6, or 7.
    Visitor Nola Rae Tadlock

  49. Doralee Smith

    December 28, 2016 - 9:14 am

    Want to visit James Grubb #718385 at 8:00 am. Jan 5, 6, or 7 2017
    Visitor Carol Grubbs

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