Effective January 5, 2017, there will be a new maximum limit of $3,000.00 for all MoneyGram transactions. Previously, this limit was $5,000.00 per transaction. This means that the MAXIMUM amount that can be transferred through MoneyGram at any one time will be $3,000. Please be aware any other deposit/money transfer policies in place still apply in each state.
All other ways to send money through JPay have not changed. If you currently use JPay.com, the JPay mobile app, the JPay call center, or money orders to send money, the pre-established limits on those transactions remain the same.
For additional questions please contact our customer service at 800-574-5729.
Happy Holidays!
49 Comments
JPayJT
November 21, 2018 - 2:13 pmHi Missy – You can find your loved one by visiting this site: https://www.bop.gov/inmateloc/ Thanks!
Missy
November 21, 2018 - 12:29 pmHello. I am trying to send a loved on money through jpay and I don’t / can’t find a BOP number. He is at a Chippewa county correctional facility in upper peninsula. Are they set up for payments on line?
Nina
October 26, 2018 - 10:42 pmHow much is the max limit to send money if the sender is from worcester, ma. Thanks
JPayJT
August 15, 2018 - 11:15 amHello – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help answer this question. Thanks!
Martins
August 15, 2018 - 10:43 amAfter gotten limited sending on MoneyGram how long be possible to be able send again through moneygram
JPayJT
March 19, 2018 - 8:59 amHi David – Please email Support@JPay.com including the state your loved one is located in. A Customer Service Representative will help you with your question. Thanks!
David Eldred
March 16, 2018 - 10:30 pmHow much is the limit money can receive through money gram in a month?
Dorothy
October 23, 2017 - 2:02 pmHow can I only buy a couple stamps I don’t paid til Thursday and only have $2.50 on card
JPayModerator
October 19, 2017 - 1:40 pmHi Judy – JPay offers email in select states, however if you have questions regarding letters, it would be best to visit the facility’s website to learn more about their mail process. Thanks!
Judy Stevens
October 19, 2017 - 11:29 amI think I understand the money order system but just to send a letter to my loved one through usual mail do I use the current facility address as I have been doing?
JPayModerator
October 9, 2017 - 8:32 amHi Danielle – The maximum amount that can be payed towards your Florida Court Ordered Payment at one time using a debit/credit card would $1000. For more information, please email support@jpay.com or call 800-574-5729 to speak with a customer service representative. They will be delighted in providing you with more information. Thanks!
Danielle Sayer
October 8, 2017 - 8:17 pmIs there a$ limit on how much I can pay on jpay? I owe $2680.02 and want to pay it all at one time for Florida court ordered payments. What is the cheapest most effective rote to get this paid?
Renee Bryant
September 1, 2017 - 12:20 pmI’ve sent my son email, bought stamps and waiting for a reply from him. Said he has tablet for reading etc. Said he doesn’t have a pin # yet to sign in and respond. Applied for one weeks ago.
Help !! I need to hear from him.
Blake Rhodes # 1001330544 Clayton Dept Corrections
Editor
August 29, 2017 - 3:26 pmHi Richard – In most states there are JPay kiosks available where your loved one can read and reply to your emails. In states that do not have JPay kiosks, the facility would provide a print out of the email sent.
Richard Contreras
August 27, 2017 - 5:51 pmDoes an inmate need a computer or tablet to see my emails and pics sent thru jpay ? Does the correctional facility provide these devices ?
Editor
August 18, 2017 - 10:04 amHi Jessica – Please have your loved one contact his/her counselor for assistance.
Jessica
July 17, 2017 - 2:33 pmMy loved one is getting JPay emails from someone they no longer want to hear from! How do we go about stopping these from coming through?
Stephanie
July 12, 2017 - 5:10 pmHi! Sorry for the bother again but I called the number you provided and they didn’t tell me anything if his information was wrong all they said was they couldn’t tell me why his account is unavailable so I was wondering if you can help me out. Thank you!
Editor
July 12, 2017 - 9:27 amHi Stephanie – A common reason for why your loved one may not appear in the system is if his information is not submitted correctly. Please contact our customer service at 800–574-5729 for assistance.
Stephanie
July 11, 2017 - 5:32 pmHello I recently went to money gram to deposit money to my son and he has told me that his JPay account is current unavailable and he reported it. Is there a reason this happens or something?
Editor
July 10, 2017 - 10:54 amHi David – Inmates can not correspond with each other via JPay email. Additionally, we do not release any personal account information. Most state will have a dedicated resource to check your loved one’s account balance. We recommend visiting your loved one state DOC website for more information on checking your loved one’s account balance.
David Jay
July 8, 2017 - 2:14 pmCan inmates message other inmates in other prison’s. And can i see who is on her jpay account and who she is corrisponding with.an transactions.like stamps music credits.an comminsary money.an inmate account balance
Editor
July 7, 2017 - 1:52 pmHi Charlene – Most prison lists are up to date within 3-4 days.
Charlene Jackson
July 5, 2017 - 2:25 amMy son was recently transferred from SCI Green to SCI Benner (PA). Since his transfer I have been unable to send money through JPay. Is there a waiting period and if so, how long does it take to set up his account ?
Editor
July 7, 2017 - 1:58 pmHi James – You must be approved on your loved one’s visitation list to send money. Please contact our customer service at 800-574-5729 for assistance.
James Nathan Sells
July 3, 2017 - 1:22 pmHow do you send money with money gram to love ones in jail, I tried sending money thru jpay and it wouldn’t let me, Says I’m not on the approve list? but I’m his brother and my brother said he put me on that list.
Diane zapata
July 3, 2017 - 2:29 amI have a question if i put money on my husbands account can he use it for phone or commisory since we use securus im very confuse can he call anyone or just people on the visitation list
Editor
April 13, 2017 - 9:57 amHi Deserie- Payments are typically released within 24 hours. Please contact our customer service at 800-574-5729 and they will be able to help you.
Deserie
April 12, 2017 - 11:31 pmHello. I sent money to my bf he is in reception in north kern prison i sent the money 3/24 it got sent was confirmed but ive got mail from him saying he hasnt got any money yet so cant go to the shop there. Does it take lomg or can he not get it because he’s in reception?
Editor
March 28, 2017 - 10:57 amHi Janie – We accept debit cards, gift cards, check cards and pre-paid cards as long as they have the Visa, MasterCard or Discover logo on them and they are registered to a valid US or international address. We accept Greendot cards if they have a Visa or MasterCard logo but if it is a Greendot Moneypak card, we do not accept it. For assistance please contact our customer service at 800-=574-5729.
Janine
March 27, 2017 - 1:07 pmHi. I am trying to make a payment on my fines but the transaction won’t process. What kind of cards are not accepted by jpay.
Editor
March 27, 2017 - 3:22 pmHi Robin – Please contact our customer service at 800-574-5729 to review your account.
Robin Gibson
March 23, 2017 - 5:37 amI need to make a payment on my probation for court fees. I have to send to Hollywood Fl. My question is do I use the Florida COPS or the Florida DOC reference number? Please help.
Thank you
Robin Gibson
Editor
March 21, 2017 - 8:34 amHi Idenia- Yes.
Idenia Najera
March 19, 2017 - 8:51 pmDo inmates have the option to accept or deny who they want to correspond with.?
Editor
February 1, 2017 - 4:22 pmHi Erik – Please visit the following link http://bit.ly/2ktd5nm for more information on emailing your loved one.
Erik James
January 30, 2017 - 5:09 pmJpay no longer does email to MUNCY how do I email them and from what website? The inmates have computers to receive emails I just don’t know where to go to send it from
Editor
February 1, 2017 - 4:38 pmHi Mina – Yes. To get started please visit the following link http://www.jpay.com. You will need your loved one’s ID# to register.
Once you log in and update your profile information, you will see all the services available at your loved one’s facility. If you would like assistance or have questions, please contact our customer service at 800-574-5729 and they will be able to help you. Have a great day!
Mina
January 29, 2017 - 2:20 amI have no idea how to run this whole jpay thing?! How do I communicate with an inmate through this? I heard it’s like texting, is this true?
Editor
February 1, 2017 - 4:25 pmHi Rosa – Please contact our customer service at 800-574-5729 for assistance.
Rosa Maria Cano
January 27, 2017 - 2:54 pmWhy do I have two accounts with my plasma card Visa, I never send jpay, always Western Union but some odd reason I can’t use my visa card strange huh crip
Editor
January 9, 2017 - 11:24 amHi Lisa – You should be able to send $70 to your loved one. Please contact our customer service at 800-574-5729 for assistance.
Lisa Harrell
January 7, 2017 - 9:15 pmI only have the option to send $20.00, $30.00,$40.00,$50.00. I was wanting to send $70.00 but I can’t type ni numbers in the money amount box. Can I only send the amounts that are above? Or can you tell me how to put $70.00 in amount box.
Editor
January 9, 2017 - 11:40 amHola Hector- Para empezar, visite el siguiente enlace http://www.jpay.com. Necesitará el ID de su ser querido para registrarse.
Una vez que inicie sesión y actualice la información de su perfil, verá todos los servicios disponibles en las instalaciones de su ser querido. Si desea ayuda o tiene preguntas, comuníquese con nuestro servicio de atención al cliente al 800-574-5729 y ellos podrán ayudarle. ¡Que tengas un gran día!
hector
January 5, 2017 - 11:11 amComo deposito online
Editor
January 9, 2017 - 11:34 amHi Donald – For assistance, please contact our customer service at 800-574-5729. Have a great day!
Donald Gourley
January 2, 2017 - 10:04 pmThis is difficult
Nola Rae Tadlock
December 28, 2016 - 2:50 pmWant to visit Kelly Ray Tadlock, 01986308 at 10:00 a.m. on Jan 4, 5, 6, or 7.
Visitor Nola Rae Tadlock
Doralee Smith
December 28, 2016 - 9:14 amWant to visit James Grubb #718385 at 8:00 am. Jan 5, 6, or 7 2017
Visitor Carol Grubbs