JPay Blog

Important Information about

As of June 30, 2018, the Payment Card Industry (PCI) Security Standards Council will not recognize Transport Layer Security (TLS) 1.0 as an effective Internet security protocol.  Therefore, JPay is transitioning  our Internet payment environment to TLS 1.1 and higher.

IMPORTANT: on June 27, 2018, JPay will discontinue support of earlier versions. If you want to continue using to access your JPay account and use any of our products and services, you must have the latest version of the web browser and operating system on your computer or tablet.

We encourage you to make sure your web browsers are up-to-date with the latest version, or else you won’t be able to access your JPay account through Below is a list of web browsers and the latest versions:

  • Chrome – Version 22 to 67 or higher
  • Firefox – Version from 49.2 to Version 60 or higher
  • Internet Explorer – Version 11 or higher
  • Microsoft Edge – Version 42 or higher
  • Apple Safari – 7 on OS x 10.9 or higher

For more information on how to upgrade your web browser, click here!



  1. JPayJT

    July 2, 2018 - 8:41 am

    Hi Roslyn – Once we have a confirmed tablet deployment date, we’ll inform all customers. Thanks!

  2. JPayJT

    July 2, 2018 - 8:41 am

    Hi Jackson – Please call 800-574-5729 to speak with a customer service representative who can help you with this stamp issue. Thanks!

  3. JPayJT

    July 2, 2018 - 8:40 am

    Hi Rebecca – Please call 800-574-5729 to speak with a customer service representative who can help you purchase stamps. Thanks!

  4. JPayJT

    July 2, 2018 - 8:39 am

    Hi Frances – It’s easy! You can create an account on However, you do need to know your loved one’s Inmate ID number to create an account. Thanks!

  5. JPayJT

    July 2, 2018 - 8:38 am

    Hi Brett – Please email and a Customer Service Representative can help you with the visitor application form. Thanks!

  6. JPayJT

    July 2, 2018 - 8:38 am

    Hi Jim – We’re glad to hear you participated in the stamp promotions. We do not have any upcoming promotions scheduled at this time. Thanks!

  7. JPayJT

    July 2, 2018 - 8:37 am

    Hi Brittany – Please email and a Customer Service Representative can look into your account and inform you why it is blocked. Thanks!

  8. JPayJT

    July 2, 2018 - 8:36 am

    Hi Shante – The JPay app services customers in New Jersey. Thanks!

  9. JPayJT

    July 2, 2018 - 8:36 am

    Hi Angela – Please email and a Customer Service Representative can look at your account and see what may have caused the delays in delivery. Thanks!

  10. JPayJT

    July 2, 2018 - 8:35 am

    Hi Tijah – JPay tablets are not yet available in New York State. Thanks!

  11. JPayJT

    July 2, 2018 - 8:34 am

    Hi Natasha – We apologize for the inconvenience. Please uninstall and then reinstall the app…that should fix the issue. Thanks!

  12. JPayJT

    July 2, 2018 - 8:31 am

    Hi Elizabeth – Please call Customer Service (800-574-5729) so a Representative can help troubleshoot this issue so you’re only charged the stamps for sending the VideoGrams. Thanks!

  13. Elizabeth brown

    July 2, 2018 - 1:48 am

    I’m trying to send a video gram to my cousin in prison I understand that each video Graham sent cost me for stamps but everytime I go to send it it’s costing me 8 stamps because it’s telling me that I’m sending him for stamps as well I’m not wanting to do this act I’m just wanting to send him the video how can I stop it from charging me $0. 08 stamps instead of 4

  14. Natasha Boston

    July 1, 2018 - 11:00 pm

    I am having a problem with my JPay app it is not loading or resetting it just keep saying it is unavailable at this time

  15. Tijah Parrott

    July 1, 2018 - 10:55 pm

    I heard JPay is going to be available in all nys doc July 1st is that true

  16. Angela Oneal

    July 1, 2018 - 8:16 pm

    I have sent several emails and my hubby has not received them, now after he told me he hasn’t heard from me, I looked on the news feed and saw you had to go threw chrome or expolorer, I ve done that and Im still not sure if he received any emails or the stamps, I always send with an email

  17. Derrick Hawkins

    July 1, 2018 - 8:11 pm

    If you are using an updated version of a browser then you do not have anything to worry about:
    Chrome – Version 22 to 67 or higher
    Firefox – Version from 49.2 to Version 60 or higher
    Internet Explorer – Version 11 or higher
    Microsoft Edge – Version 42 or higher
    Apple Safari – 7 on OS x 10.9 or higher


  18. shante

    July 1, 2018 - 8:11 pm

    will the app be reopen for jpay? in new jersey

  19. Brittany

    July 1, 2018 - 7:46 pm

    How do I get my account unblocked?

  20. Jim

    July 1, 2018 - 1:30 pm

    I’ve taken advantage of the discounted ‘stamp’ offers both times (Christmas and Daylight Savings). Is there any chance that another discounted promotion will be coming soon?

  21. Brett Grumm

    July 1, 2018 - 11:05 am

    How do we submit a visitor application as it states can do this and cannot find anything on here ? I have the paper form I filled out but website says click here and does nothing but bring to inmate email.


    July 1, 2018 - 10:55 am


  23. Rebecca Espinosa

    June 30, 2018 - 10:46 pm

    It wont let me purchase stamps pls help

  24. Jackson

    June 30, 2018 - 2:18 am

    I purchased stamps on Tuesday & used 1 which left me with 14. Now i just logged in again & can not locate any purchases, no stamps, nothing..can you help me?

  25. Roslyn Smith

    June 29, 2018 - 10:55 pm

    When will the Jpay players be available in FL?

  26. Scott hanks

    June 29, 2018 - 10:17 pm

    Every time I try to access my account it says unable to complete request at this time what is that I’ve tried everything I need to put money on my phone so I can get calls that is the only thing I can’t do I can send money emails transfer stamps but I can’t get access to put money on my phone if any one can help I’d be very great full

  27. Ann Piontek

    June 29, 2018 - 8:21 pm

    I looked and I am pretty sure I have the update version, but how do you know for sure if you have jpay updated?

  28. Sharon

    June 29, 2018 - 8:13 pm

    So with this change can we still be able to send love one’s money on the web from off our smart phones.

  29. Darlene Combs

    June 29, 2018 - 3:01 pm

    How long does it take to get approved so I can put money on there account.

  30. Blanca

    June 29, 2018 - 1:45 pm

    Hola envié mi tableta de jpay para q me la desbloquearan a la dirección Atención Media Dept. 12034 Miramar Pkway Miramar, FL. 33025 ya va para tres meses y todavía no tengo para cuando me la van a devolver, Esta a nombre de Roberto Quiñones y se supone q llegue a la dirección 29 Remsen Ave AptD. New Brunswick New Jersey 08901. El número de ID de Roberto es 794057-B / 1082710 supuestamente la devolvían en 45 días me gustaría saber si me pueden ayudar a resolver este envío.

  31. Tamara

    June 29, 2018 - 2:21 am

    Does Reception Diagnostic Center offer emails on the JPay?

  32. Tamara

    June 29, 2018 - 2:19 am

    I wanted to email my son but I do not see that as an option is there a reason why?

  33. Teeva

    June 29, 2018 - 12:25 am

    Can someone tell me why i got an eamil saying that my love one had responded but when i got to check it, there is nothing in my jpay inbox.

  34. JPayJT

    June 28, 2018 - 6:49 pm

    Hi Carmen – We not offer refunds for unused stamps. Thanks!

  35. JPayJT

    June 28, 2018 - 6:46 pm

    Hi Marybeth – Please email and a Customer Service Representative can help you with your email issues. Thanks!

  36. JPayJT

    June 28, 2018 - 6:43 pm

    Hi Loretta – This does not concern the app. Thanks!

  37. JPayJT

    June 28, 2018 - 6:41 pm

    Hi Michele – It does not concern the app! Thanks!

  38. JPayJT

    June 28, 2018 - 6:40 pm

    Hi Diane – Yes you should! Thanks!

  39. JPayJT

    June 28, 2018 - 6:40 pm

    Hi Jacqueline – Can you clarify what you’re trying to update? Thanks!

  40. JPayJT

    June 28, 2018 - 6:39 pm

    Hi Vanessa – If your brother is at a facility that JPay serves with email, then yes you can! Thanks!

  41. JPayJT

    June 28, 2018 - 6:37 pm

    Hi Karen – Please email and a Customer Service Representative can help you with money transfer concerns. Thanks!

  42. karen blackie

    June 28, 2018 - 7:04 am

    on my account it sys that the transaction is pending – is that normal?

  43. Vanessa R. Lee

    June 27, 2018 - 9:52 pm

    Will I still be able to email my brother (2180219).

  44. jacqueline Madison

    June 27, 2018 - 7:26 pm

    how do I update jpay

  45. Diane Gibson

    June 27, 2018 - 5:15 pm

    I use JPay website on my iPhone 7. Can I still access my JPay acct using my internet or google chrome or safari from my iPhone?
    Thank You for you cooperation in answering my question.

  46. Ila King

    June 27, 2018 - 11:14 am

    Hey baby I love in miss u so much 🤞

  47. Michele

    June 27, 2018 - 7:29 am

    How will this affect app users?
    Will this affect sending and getting Jpay messages from our loved ones?

  48. Loretta Walker

    June 27, 2018 - 7:08 am


  49. Marybeth Brown

    June 27, 2018 - 6:17 am

    I can’t send emails I was on this yesterday and i could send emails. Now it takes me to send money and won’t let me access my email

  50. Carmen

    June 26, 2018 - 10:04 am

    Is it possible to get a refund for stamps that are not used

Newer Comments »

Leave a Reply

Your email address will not be published. Required fields are marked *