JPay Blog

Important Information about JPay.com

As of June 30, 2018, the Payment Card Industry (PCI) Security Standards Council will not recognize Transport Layer Security (TLS) 1.0 as an effective Internet security protocol.  Therefore, JPay is transitioning  our Internet payment environment to TLS 1.1 and higher.

IMPORTANT: on June 27, 2018, JPay will discontinue support of earlier versions. If you want to continue using www.JPay.com to access your JPay account and use any of our products and services, you must have the latest version of the web browser and operating system on your computer or tablet.

We encourage you to make sure your web browsers are up-to-date with the latest version, or else you won’t be able to access your JPay account through www.JPay.com. Below is a list of web browsers and the latest versions:

  • Chrome – Version 22 to 67 or higher
  • Firefox – Version from 49.2 to Version 60 or higher
  • Internet Explorer – Version 11 or higher
  • Microsoft Edge – Version 42 or higher
  • Apple Safari – 7 on OS x 10.9 or higher

For more information on how to upgrade your web browser, click here!

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135 Comments

  1. JPayJT

    July 19, 2018 - 9:26 am

    Hi Virginia – You can send your loved one money through your JPay account. For more details, please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you! Thanks!

  2. virginia elliott

    July 18, 2018 - 3:28 pm

    i am new to sending money through this as my finace just got transferred there. how do i send money to him. i tried to send him 15 dollars and he has not received it. i am needing to know how to send it to him. trying to transfer money to 256586 please help

  3. JPayJT

    July 19, 2018 - 9:27 am

    Hi Bernice – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can provide you with more details on tablets in Florida. Thanks!

  4. Bernice Mailki

    July 18, 2018 - 2:19 pm

    I would like more information about purchasing a tablet for my daughter. She is at Florida Women’s Reception Center in Ocala FL. Thank you

  5. JPayJT

    July 17, 2018 - 10:20 am

    Hello – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you login. Thanks!

  6. Ids Phillips

    July 17, 2018 - 12:11 am

    I can’t login to my acc.

  7. JPayJT

    July 17, 2018 - 10:20 am

    Hi Veronica – This only concerns JPay.com, not the tablets. Thanks!

  8. Veronica k Anthony

    July 16, 2018 - 1:19 pm

    Does this change to ISP affect the tablets in Ohio prison? Jpay will no longer support their security as noted in the notice.

  9. JPayJT

    July 17, 2018 - 10:20 am

    Hi Veronica – This does not concern the tablets, as they cannot access the internet. Thanks!

  10. Veronica Anthony

    July 16, 2018 - 1:10 pm

    Does this change apply to the jp5 in Ohio prisons and if so how are they to update their browsers. My son downloaded an upgrade o 6/11/18 sent to him by jpay has caused the tablet to remove all the apps as well as his name and now it will not come on. He opened a ticket and has not heard anything.

  11. JPayJT

    July 17, 2018 - 10:21 am

    Hi Jessica – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help troubleshoot the issues you’re experiencing with video visitation. Thanks!

  12. Jessica Abner

    July 16, 2018 - 10:46 am

    Everytime I go login for a Video Visit. The Facility is not working properly. Daniel Roy Bailey and I Jessica Dawn Bailey would Love to be able to See one another. Love you so much Daniel Roy Bailey

  13. JPayJT

    July 17, 2018 - 10:22 am

    Thank you, Lisa! We’re glad JPay can help you stay connected with your son!

  14. lisa ramos

    July 16, 2018 - 6:34 am

    thank you very much for the notice. also, i am so grateful for the service you provide. i am pretty much home bound and too ill to do much most days. my son got himself into big trouble and upon his transfer from the county jail system i lost track of him and had no idea how to communicate or send money. i researched and found him but the instructions i received from his facility were more than sketchy. when i landed on your site – a sigh of relief. simple to follow instructions – click here enter pay method and click to submit – wow! God bless you for easing some of hardship.

  15. JPayJT

    July 17, 2018 - 10:23 am

    Hello – VideoGrams may be deleted if they do not follow the guidelines, including wardrobe restrictions. That could be the reason. Thanks!

  16. Franceska

    July 16, 2018 - 2:34 am

    I’m curious ~ why did jpay start deleting certain videograms??? For example: if the inmate is wearing a white tank top, the videogram is deleted within 12 hours. It seems like a waste of stamps, just to have the video deleted. Understand, theses are in some cases, the only view of what we have to see our loved one.
    Just trying to understand the reasoning behind it.
    Any response is welcome, thank you.

  17. JPayJT

    July 17, 2018 - 10:24 am

    Hi Nesha – The system is working properly. Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you with your Video Visitation concerns. Thanks!

  18. Nesha

    July 16, 2018 - 12:33 am

    When will your system be back up? Are you even working to resolve the problem? I purchased three video visits that i was not able to have, because the system has been down. A projected date for the return of service would be great.

  19. JPayJT

    July 17, 2018 - 10:24 am

    Hi Betty – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you recover your password. Thanks!

  20. Betty A. Miller

    July 15, 2018 - 9:50 pm

    I put in my email and put a password in but apparently I don’t remember my password and it’s telling me to hit the forgot button but I don’t see that any where how do I find out what it is

  21. JPayJT

    July 17, 2018 - 10:25 am

    Hi Maureen – If you’re having issues with logging into the website, please clear your cache, close your browsers (all tabs), reopen a new browser session, and reattempt login. That should work! We also encourage you to use Internet Explorer. Thanks…and we apologize for the inconvenience. Thanks!

  22. Maureen Quin

    July 15, 2018 - 6:45 pm

    I have been trying to login to my son, Michael Narlock, to send some money thim but have been unable to login. I am doing everything the same as always but it will not take my email and password.

  23. JPayJT

    July 17, 2018 - 10:26 am

    Hi Pearl – If you’re having issues with logging into the website, please clear your cache, close your browsers (all tabs), reopen a new browser session, and reattempt login. That should work! We also encourage you to use Internet Explorer. Thanks…and we apologize for the inconvenience. Thanks!

  24. Pearl Wynkoop

    July 15, 2018 - 9:05 am

    I have an updated version of Chrome which meets your standards, however, I cannot get into Jpay to communicate with my loved one. I have tried changing the password and still I cannot access Jpay.

    THIS IS MY SECOND REQUEST FOR HELP WITH THIS. I would appreciate some response. Thank you.

  25. JPayJT

    July 17, 2018 - 10:26 am

    Hi Jenny – If you’re having issues with logging into the website, please clear your cache, close your browsers (all tabs), reopen a new browser session, and reattempt login. That should work! We also encourage you to use Internet Explorer. Thanks…and we apologize for the inconvenience. Thanks!

  26. Jenny Richter

    July 15, 2018 - 4:58 am

    I can not access jpay from either my tablet or desktop although it says my browser is updated to the latest version. At least the jpay app on my phone works

  27. JPayJT

    July 17, 2018 - 10:27 am

    Hi Mary – If you’re having issues with logging into the website, please clear your cache, close your browsers (all tabs), reopen a new browser session, and reattempt login. That should work! We also encourage you to use Internet Explorer. Thanks…and we apologize for the inconvenience. Thanks!

  28. Mary Turck

    July 14, 2018 - 7:58 pm

    Jpay will not allow me to log in. My browser is up to date. I know my login and password. They are not working tonight.

  29. JPayJT

    July 17, 2018 - 10:28 am

    Hi Camille – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative and provide more details on the kiosk. Our IT team monitors all kiosks and manages maintenance. Thanks!

  30. Camille

    July 14, 2018 - 7:26 pm

    How come the kiosk has been down at a virginia facility for 4 weeks now?

  31. JPayJT

    July 17, 2018 - 10:28 am

    Hi Jacinth – If you’re having issues with logging into the website, please clear your cache, close your browsers (all tabs), reopen a new browser session, and reattempt login. That should work! We also encourage you to use Internet Explorer. Thanks…and we apologize for the inconvenience. Thanks!

  32. Jacinth Harms

    July 14, 2018 - 7:20 pm

    Cannot sign in. It does not show any errors.It just won’t sign in. My browser is up to date and no changes have occurred that would prevent me from signing in successfully.

  33. JPayJT

    July 17, 2018 - 10:30 am

    Hi Rosemary – If you’re having issues with logging into the website, please clear your cache, close your browsers (all tabs), reopen a new browser session, and reattempt login. That should work! We also encourage you to use Internet Explorer. Thanks…and we apologize for the inconvenience. Thanks!

  34. Rosemary Martinez

    July 14, 2018 - 9:27 am

    Already upgrade but still won’t let me log in.

  35. JPayJT

    July 17, 2018 - 10:30 am

    Hi Heather – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative. Thanks!

  36. Heather Mcdonald

    July 14, 2018 - 6:22 am

    Its only giving me option to send money.email and buy stampz..when it says in the help section it should also show video visitation and videogames( I think that’s what they call em’ it is the 30 sec. picture/video thing? Videogram***it is called.. I apologize for the confusion please excuse me..lol…I am really wanting a call back or email at least by noon would be GREAT..MY # IS 3218303215I’ve been trying figure it out on my own but it’s just not possible I don’t understand n there’s just not a ButtoN anywhere on the top panel of screen.. and I looked it up in Franklin CI does do 15 minutes video visitations for I think it was 295 so it does exist so just call me back email me ASAP thanks I am extremely frustrated…

  37. Mark mercer

    July 13, 2018 - 11:10 pm

    Live you Kim sweetheart

  38. Mark mercer

    July 13, 2018 - 11:05 pm

    I love you my sweet rehabilitated daughter. You did it on your own. Without the help of any others.your baby’s will be proud of this forever.you are the strong mercer baby.

  39. JPayJT

    July 17, 2018 - 10:30 am

    Hi Camille – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative. Thanks!

  40. Camille Costa

    July 13, 2018 - 7:16 pm

    Transferred money to inmate K53509. Came out of my account. Still not in his. Thank you

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