JPay Blog

Important Information about JPay.com

As of June 30, 2018, the Payment Card Industry (PCI) Security Standards Council will not recognize Transport Layer Security (TLS) 1.0 as an effective Internet security protocol.  Therefore, JPay is transitioning  our Internet payment environment to TLS 1.1 and higher.

IMPORTANT: on June 27, 2018, JPay will discontinue support of earlier versions. If you want to continue using www.JPay.com to access your JPay account and use any of our products and services, you must have the latest version of the web browser and operating system on your computer or tablet.

We encourage you to make sure your web browsers are up-to-date with the latest version, or else you won’t be able to access your JPay account through www.JPay.com. Below is a list of web browsers and the latest versions:

  • Chrome – Version 22 to 67 or higher
  • Firefox – Version from 49.2 to Version 60 or higher
  • Internet Explorer – Version 11 or higher
  • Microsoft Edge – Version 42 or higher
  • Apple Safari – 7 on OS x 10.9 or higher

For more information on how to upgrade your web browser, click here!

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460 Comments

  1. JPayJT

    May 22, 2019 - 2:07 pm

    Hi Kaylee – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can look into the issues you’re experiencing with email. Thanks!

  2. Kaylee brown

    May 16, 2019 - 4:23 am

    My loved one done wrote me three messages this week and I have received not one message. Is something wrong with my account? This is so aggravating!

  3. JPayJT

    May 7, 2019 - 9:54 am

    Hi Linda – Often time emails deliver instantaneously. However, we strive to deliver all eMessages within 72 hours from the sent time. Thanks!

  4. JPayJT

    May 7, 2019 - 9:36 am

    Hi Rena – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you. Thanks!

  5. JPayJT

    April 25, 2019 - 3:07 pm

    Hi Patty – Correspondence was sent to all JPay users email address on several occasions. We apologize for any inconvenience and will always value you as a JPay customer.

    Warm regards,
    Your JPay Team

  6. JPayJT

    April 25, 2019 - 2:58 pm

    Hi Jasmine – We are sorry to hear that you are having trouble creating an account. Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you set up an account. Thanks!

  7. JPayJT

    April 25, 2019 - 2:56 pm

    Hi Shanna – Often time emails deliver instantaneously. However, we strive to deliver all eMessages within 72 hours from the sent time. Thanks!

  8. JPayJT

    April 25, 2019 - 2:55 pm

    Hi Monika – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you. Thanks!

  9. JPayJT

    April 25, 2019 - 11:33 am

    Hi – This sounds unlikely. However, all emails are processed like USPS mail. An email is generally undelivered due to its contents such as profane language etc. Thanks!

  10. JPayJT

    April 25, 2019 - 11:28 am

    Hi – Thank you for contacting JPay, the name and email address assigned to this ticket is invalid in our system. I was unable to verify if any messages sent were undelivered. Thanks!

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