JPay Blog

Important Information about

As of June 30, 2018, the Payment Card Industry (PCI) Security Standards Council will not recognize Transport Layer Security (TLS) 1.0 as an effective Internet security protocol.  Therefore, JPay is transitioning  our Internet payment environment to TLS 1.1 and higher.

IMPORTANT: on June 27, 2018, JPay will discontinue support of earlier versions. If you want to continue using to access your JPay account and use any of our products and services, you must have the latest version of the web browser and operating system on your computer or tablet.

We encourage you to make sure your web browsers are up-to-date with the latest version, or else you won’t be able to access your JPay account through Below is a list of web browsers and the latest versions:

  • Chrome – Version 22 to 67 or higher
  • Firefox – Version from 49.2 to Version 60 or higher
  • Internet Explorer – Version 11 or higher
  • Microsoft Edge – Version 42 or higher
  • Apple Safari – 7 on OS x 10.9 or higher

For more information on how to upgrade your web browser, click here!



  1. JPayJT

    March 20, 2019 - 2:16 pm

    Hi Darla – If an email was sent to you, you would have received an email notification. If said email was ejected, you will also receive an email notification. Thanks!

  2. darla abbott

    March 19, 2019 - 10:14 pm

    How do i know if some one sent me a email I havent recived?

  3. JPayJT

    March 5, 2019 - 3:56 pm

    Hi Carolina – If you have not received an email, this means your loved one has not sent one. The last email sent on your behalf was delivered on 3-3-19. If an email as rejected by JPay, a message would have been sent to you by JPay. Thanks

  4. Carolina

    March 5, 2019 - 8:38 am

    I have received an email daily for two months and now it has been at least 2/3 days still I have received anything, can emails get blocked ?

  5. JPayJT

    March 5, 2019 - 4:11 pm

    Hi Pamela – Different services are available in different locations. Some locations may have all the service, some may have just one. On our website at, click on prison search. Select the state the individual is located and then click the facility. All the services available will be listed. You can also, email or call 800-574-5729 to speak with a customer service representative who can help you. Thanks!

  6. Pamela

    March 4, 2019 - 6:57 am

    I fand buy stamps or send him emails. Why it always say this product ist currently not available for this Person. But it let me send money to him. Make no since. Whats the Problem?

  7. JPayJT

    March 5, 2019 - 4:25 pm

    Hi Megan – If an email is sent and it will not be delivered, you will be notified by JPay. This means that the only email received since 2-19-19 was on 3-4-19. Thanks!

  8. Megan Black

    March 2, 2019 - 11:46 pm

    I have a JPay account and I haven’t received any emails since 2/19 and that’s not normal. I’ve sent several with no response and even prior to that I wasn’t receiving ANY notification that I’d received an email. I don’t get it.

  9. JPayJT

    March 1, 2019 - 10:37 am

    Hi Sarina – All the emails you sent have been delivered. There are no incoming message on your behalf since 2-14. Your loved one may not have stamps. Thanks!

  10. sarina

    February 28, 2019 - 6:04 pm

    hey I’ve sent about 6 messages to my guy since Valentine’s day . he had problems buying stamps and before that his jpay got erased. I’ve been waiting for over two weeks for a message back it is now Feb 28th can someone please tell me why I’m not recieving messages back?

  11. JPayJT

    February 20, 2019 - 12:19 pm

    Hi Jessica – We appreciate your inquiry, and apologize for any Please keep in mind that all emails are screened before they are released. Sometimes an email will be instantaneous and oftentimes it can take 24-48 hours. Thanks!

  12. jessica

    February 14, 2019 - 11:55 am

    why does it take close to 15 hours sometimes for me to get an email telling me I have a letter from an inmate? They send the letter at 9am but I don’t get an email till noon the next day

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