JPay Blog

Hey Missouri, JPay’s Back!

JPay’s Money Transfer services are now back in Missouri Correctional Facilities. The same service and satisfaction you previously loved from JPay has returned! Deposit money into your loved one’s account so they can buy what they need.

 

Choose from one of our four easy ways to send money:

  • Send through JPay.com
  • Utilize the free JPay mobile app for Android and iPhone
  • Call the Toll-free number: 800-574-5729
  • Use cash at MoneyGram locations (receive code 2439)

 

More services will soon be available!

JPayModerator
About 

83 Comments

  1. Alicia

    April 18, 2018 - 10:35 pm

    Buenas noches me puede ayudar como puedo depositar dinero desde México para un recluso a Indiana? ,y como hago para poner estampas ? Ya que lo he intentado muchas veces y no acepta.

  2. Jade Trombetta

    February 13, 2018 - 9:47 am

    Hi Janice – When tablets become available we’ll make sure to let all customers aware. Thanks so much!

  3. Janice M Higginbotham

    February 13, 2018 - 6:08 am

    When will the tablets be available for Lowell Annex

  4. JPayModerator

    JPayModerator

    February 9, 2018 - 3:16 pm

    Hi Davita – Your loved ones emails could be flagged for review, which would cause a delay in delivery. If the emails you send do not meet the guidelines of the DOC, then they may be discarded. If you are still experiencing delays, please email Support@JPay.com and our Customer Service team will look into your account and see what is causing the issue. Thanks!

  5. davita jones

    February 8, 2018 - 7:04 am

    Hi I have love ones in the VA doc and I’m not receiving my email from my love ones also they aren’t getting there’s on time either can that be fixed and I heard they have the new jp5 coming out when is that suppose to take place

  6. Crystal Thomas

    February 5, 2018 - 9:17 pm

    Rumor has it that Missouri will have phone service available on their tablets when they become available. Is that true? Secureus is currently the phone service provider, so I am curious if they are pairing up with Jpay or is Jpay going to offer that service? With only 3 phones being available in a housing unit that would be a great benefit to have. Just curious.

  7. JPayModerator

    JPayModerator

    December 27, 2017 - 10:23 am

    Hi April – We expect to announce new services soon. When all services do become available, we will be sure that all of our customers in Missouri are made aware. Thanks!

  8. April Mann

    December 18, 2017 - 9:45 pm

    Any updates on the timeline rollout for tablets in Missouri? Thank you

  9. JPayModerator

    JPayModerator

    December 7, 2017 - 3:27 pm

    Hi Ashley – At this time, the JP5 is not available. When it does become available for all, you’ll be notified. We thank you for using our products and services, have a great day!

  10. Ashley Peterman

    December 1, 2017 - 10:53 pm

    When will the tablets be available to algoa corrections mo

  11. Laurel

    November 28, 2017 - 3:24 pm

    I would like to know if the ipads- Jp4 or Jp5 is available in Indiana yet, if not will it ever be?? Thanks in advance.

  12. JPayModerator

    JPayModerator

    November 15, 2017 - 4:12 pm

    Hi Rick – The JP4 player is not available in Texas at this time.

  13. Rick

    November 14, 2017 - 9:26 pm

    Is the JP tablet available for inmates in Texas? Crain Unit specifically.

  14. Pam Stracener

    November 8, 2017 - 9:43 am

    Hi i was wondering if you would be able to tell me if the jp 5 mini and the jp5 will have a backup capability for the music and pictures and email?

  15. Tina Goodwin

    November 6, 2017 - 5:40 pm

    When I heard of J Pay I called up to SCCC 2 times and they told me both times it was a rumor. So I took that it was then this last weekend I could not send email through Access Corrections and had to wait till Monday to call mail room. So I or him was never notified of this. It is what it is though. Just wondering about the tablets now. How much are they? You say they are free but that does not sound right. Does he buy it from the canteen? Do I buy it from you and you send it to him? What are they able to do on them. What is this all going to cost?

  16. JPayModerator

    JPayModerator

    November 6, 2017 - 11:08 am

    Hi Michael – Please call 800-574-5729 or email support@jpay.com to speak with a customer service representative. They’ll be able to provide you with more information regarding your account status. Thanks!

  17. Michael Douglas

    November 3, 2017 - 11:44 am

    I formerly used Jpay and did not have a problem. Now I get an email saying that access corrections is no longer the provider. I sent money to my son through Jpay who has not received it because I am told that my account is on hold. However, the money has been debited from my checking account. I received an email saying that a copy my ID and a copy of my debit card was needed. That has been sent, but still no release of the hold that Jpay put on the account! What is going on?????

  18. JPayModerator

    JPayModerator

    November 3, 2017 - 10:10 am

    Hi Pam – JPay is happy to announce that we will be providing FREE JPay tablets to incarcerated loved ones in Missouri Department of Corrections facilities! JPay is currently working with the DOC on a deployment plan, and once those dates are finalized for each facility, we’ll inform customers regarding when they can expect their free device! Additionally, once email service is established in the facilities, your loved ones will receive four FREE stamps each month to send you emails. Stay tuned!

  19. Pam Stracener

    October 31, 2017 - 8:21 pm

    Can someone please answer our questions? When will the email with attachments be available? When will they ve receiving the tablets? And will it be the j5?

  20. Diane

    October 31, 2017 - 8:09 pm

    I am not happy about this company for multple reasons:
    1. we now have to pay for sending an email and now we are being charged to send an email;
    2. I have to keep a credit card on file on this website.

    WHY? I don’t feel safe leaving my credit card info on file with a company I have never heard of before but regardless, I never have to save my credit card information on any website, why can’t I enter my credit card the day I send something and not have it saved to your website???
    WHY do we now have to pay for email? We should be entitled to send one free email a day, just as before and if you want to charge to send more than one email a day, then charge people. WTH… I’m so upset, we can hardly afford what we pay for now. This is BS!

  21. JPayModerator

    JPayModerator

    November 3, 2017 - 12:41 pm

    Hi Amanda – Please email support@jpay.com for information on the character limit per stamp for emails. In addition, JPay is currently working with the DOC on a deployment plan, and once those dates are finalized for each facility, we’ll inform customers regarding when they can expect their free device!

  22. Amanda Hammett

    October 31, 2017 - 2:02 am

    My husband is incarcerated at JCCC and I was told that I now am able to send an email to him with the purchase of some stamps however, I was not aware that 1 email would cost me 3 of the stamps. I thought that it was per email for 1 stamp not per page. Exactly how many characters are allowed on a page and also is there someone I can talk with concerning the tablets because this whole when the services become available we will let you know rap is BS!! I would at least like a time frame or to at least be told that at JCCC they will not allow the tablets at all period, if it is a matter of the j5 replacing the j4 then I’m sure that whatever tablet they are able to get they will love. Even if it is an older model. Can you at least tell me if they are even planning on allowing access to the tablets at the level 5 Max Facilities please as that is where my husband is located.

  23. JPayModerator

    JPayModerator

    November 3, 2017 - 8:38 am

    Hi Heavenly – JPay is happy to announce that we will be providing FREE JPay tablets to incarcerated loved ones in Missouri Department of Corrections facilities! JPay is currently working with the DOC on a deployment plan, and once those dates are finalized for each facility, we’ll inform customers regarding when they can expect their free device! Additionally, once email service is established in the facilities, your loved ones will receive four FREE stamps each month to send you emails!

  24. Heavenly

    October 30, 2017 - 4:19 pm

    So, my question wasn’t answer. I wanted to know about the tablets being free. Why is Jpay handing out over 100,000 tablets to all the inmates in MO for FREE!!!? I appreciate it, but at what cost is it to m later.
    Christal I feel the same way, we use to be able to send emails for free with access and now we have to pay .25 cent to send an email, and we have to buy 10 at a time that does suck. Switching over to Jpay isn’t benefiting us to much.
    The cost to send money is too high, the higher we send the higher the processing fee is. Are you guys and when I say you guys I mean Jpay going to change the rates soon!!!?

  25. JPayModerator

    JPayModerator

    November 3, 2017 - 8:36 am

    Hello Joe – Email attachments will be coming soon. JPay is also happy to announce that we will be providing FREE JPay tablets to incarcerated loved ones in Missouri Department of Corrections facilities! JPay is currently working with the DOC on a deployment plan, and once those dates are finalized for each facility, we’ll inform customers regarding when they can expect their free device! Thanks!

  26. Joe Ray

    October 30, 2017 - 12:00 pm

    Hello,
    Will I ever be able to send attachments with email? Also I hope the tablet becomes available to Missouri. I think that is the best thing for reforming inmates – allowing them to take courses on line. I will keep my fingers crossed.

  27. Vicki

    October 30, 2017 - 10:22 am

    To send money through JPay is very very expensive compared to access corrections, but yet JPay claims their prices are competitive, and also emailing with access corrections is free why isn’t it free through JPay? I feel that the price to send money should be the same as access corrections since you claim you have competitive pricing. Missouri switching to JPay seems to be a big mistake in my book considering the cost to use the service.

  28. JPayModerator

    JPayModerator

    November 3, 2017 - 8:33 am

    Hi Juanita – Any funds which were deposited into your loved ones commissary will not be affected. In addition, as of October 28, 2017, JPay will provide inbound email and Money Transfer for the state of Missouri with additional services coming soon. Thanks!

  29. Juanita

    October 29, 2017 - 11:00 pm

    Money already deposited into an inmates account prior to this transition will not be affected?!? Per customer service at securustech, i was informed they are affiliated with you, so to add money or email i would use jpay..for phone time i would use securustech…is this correct? Emails that i sent today on access corrections..will they even go to the inmate, because i spoke with access corrections and they weren’t aware of this transition. I honestly think this change is ridiculous..buying stamps to send e-mail, if we used stamps we would just mail a letter, and what company charges a “stamp fee ” for electronic mail besides jpay?

  30. Audrey

    October 29, 2017 - 8:26 pm

    I thought we were going to be able to send pictures along with the emails but I don’t see an options for this.

  31. Lauren

    October 28, 2017 - 11:03 am

    I was just trying to send some friends and my husband an email, why is it saying they are not found. It is supposed to be active today. Also this is the only way to send money now, correct? What do the emails cost per email?

  32. Christal

    October 27, 2017 - 11:24 pm

    So, let me get this straight……access let me send a free email a day……
    now with jpay, it’s going to cost me every damn time?!?!

  33. Glenda

    October 27, 2017 - 10:17 pm

    Well it’s less than two hours away from when we are supposed to be emailing via Jpay, and we still have no info on what it’s going to cost to email our loved one. The link the moderator has posted for additional information has no info about email. I would like to see the moderator’s response to Carley. Either I’m overlooking it or no one responded. I’m so tired of reading “you will be notified…”

  34. JPayModerator

    JPayModerator

    October 27, 2017 - 1:30 pm

    Hi Carol – We greatly appreciate your feedback. As of right now, JPay’s inbound email service will be available beginning this Saturday, October 28th. Once are email services are enabled in the state of Missouri the prices will also be available. For more information on available additional services, please visit http://www.jpay.com/Agency-Details/Missouri-Department-of-Corrections.aspx. Thanks!

  35. Carol

    October 27, 2017 - 12:34 pm

    Why does it cost so much to send money through JPay? With Access, the higher the amount, the cheaper it was to send money. JPay the price just goes higher. Would like to see if an option of being able to load money to an account through Dollar General, like Access did could be an option. It was so much easier for those that do not have bank cards. The email services are an issue as well. We are not being told how much “stamps” are going to cost to send email. Access provided a one daily free email. JPay and the MODOC is just raking everyone over the coals for money. The only thing I see good about JPay is the tablets. But yet of course everything about them will cost as well.

  36. JPayModerator

    JPayModerator

    October 27, 2017 - 10:40 am

    JPay’s inbound email service will be available beginning this Saturday, October 28th. More services and offerings will become available at a later date.

  37. Mia

    October 27, 2017 - 8:57 am

    I have been hearing talking’s about MO inmates receiving tablets and kiosks being set up. Will this allow the inmates to reply via email, have access to educational materials and video chat?

  38. JPayModerator

    JPayModerator

    October 27, 2017 - 10:46 am

    Hi Audrey – When additional services do become available we will be sure to notify all of our customers in Missouri. As of right now, JPay’s inbound email service will be available beginning this Saturday, October 28th. For more information on available additional services, please visit http://www.jpay.com/Agency-Details/Missouri-Department-of-Corrections.aspx. Thanks!

  39. Audrey

    October 26, 2017 - 11:02 pm

    When will outbound email service be available in Missouri? Also, I saw that someone asked about tablets in Missouri but I did not see a response. Do you know when they will be available and will we be able to purchase them for our loved ones? I do have to admit that I am very tired of the “you will be notified” answer. I think that we would all like a real answer instead of a brush off if that would be possible.

  40. JPayModerator

    JPayModerator

    October 27, 2017 - 1:35 pm

    HI Carol – The $50 you sent you husband should be available to him if your payment was processed successfully. Also, JPay’s inbound email service will be available beginning this Saturday, October 28th for the state of Missouri. When additional services do become available we will be sure to notify all of our customers in Missouri. Thanks!

  41. Carol

    October 26, 2017 - 7:31 pm

    So I’ve opened a account with JPay. placed $50.00 on my husbands account, I am wondering when the account be opened for him to receive the money? When will the email service be available? When will the media account be available? When can I purchase a JP5s for him? He is located at the Eastern Reception and Diagnostic Correctional Center in Bonne Terre Mo.

  42. Carley

    October 26, 2017 - 4:59 pm

    Okay so if Missouri is making the switch in 2 days, why haven’t we been given information such as how much it’s going to cost to email (since what we have now is free)? Honestly Im not happy with this switch at all because we are currently able to email our loved ones for free. Some families struggle to keep money on their phone for phone calls, how do you expect them to keep in contact with their loved one if they now have to pay to email as well as for phone time and putting money on their books… This is ridiculous. Can we get more information, like, today? So that we can all scrape together money to PAY for “stamps” to email our loved one?

  43. Stuart

    October 26, 2017 - 10:27 am

    Happy to hear that inbound email will be available this Saturday. I’m looking forward to hearing about the additional service. Many thanks.

  44. JPayModerator

    JPayModerator

    October 26, 2017 - 10:11 am

    Hi Carol – Please be aware outbound emails are not available in the state of Texas. Your loved one will receive a print out of your email and would have to respond via postal mail. Please be aware reply emails are not available in Texas. Your loved one will receive a print out of your email & would have to respond via postal mail.

  45. Carol

    October 25, 2017 - 9:19 pm

    Will Jpay Email ever be available in Texas? I am trying to email allred and Now I’m told there is no email service there.

  46. JPayModerator

    JPayModerator

    October 26, 2017 - 10:13 am

    Hi Heavenly – JPay’s inbound email service will be available beginning this Saturday, October 28th. More services and offerings will become available at a later date. Thanks!

  47. Heavenly

    October 25, 2017 - 8:07 pm

    Hello I’m hearing rumors that tablets will be available in Missouri. Is this true? Will they cost are will they be free? And what are the restrictions on it?

  48. JPayModerator

    JPayModerator

    October 26, 2017 - 12:39 pm

    Hi April – Yes, email is available in New Jersey. Your loved ones emails could be flagged for review, which would cause a slight delay in delivery.

  49. April Harris

    October 25, 2017 - 5:29 pm

    Is email available in NJ at swsp because I sent letters no reply.

  50. Vicki Middlemist

    October 24, 2017 - 1:35 pm

    When will we be able to email and send pictures to Missouri DOC?

  51. JPayModerator

    JPayModerator

    October 24, 2017 - 12:04 pm

    Hi Stuart – JPay’s inbound email service will be available beginning this Saturday, October 28th. More services and offerings will become available at a later date. We apologize for any confusion.

  52. Stuart Butler

    October 24, 2017 - 10:50 am

    I actually study incarceration at a major research organization in Washington. I have to say that your response to Kayla is exactly the kind of thing that makes us all angry. I correspond by email/letter with an inmate in Jefferson City. He sent me a latter last week with your flyer telling me that “staying connected just got easier” because you are the replacement free email service for Access Corrections, as of October 28. So I registered with JPay only to discover that email is not available at Jefferson City. And now I see you cannot give Kayla a firm date when it will be – she an I and hundreds of others will just have to wait for you to tell us when it will be available. Is there some reason you can’t tell us now – is that not stipulated in your contract? Is there some reason it isn’t going to be available immediately your contract takes effect this month? Telling everyone “you will be notified” is not sufficient.

  53. JPayModerator

    JPayModerator

    October 24, 2017 - 9:39 am

    Hi Kayla – When email becomes available in Missouri for all, you’ll be notified. Stay tuned!

  54. Kayla

    October 24, 2017 - 3:28 am

    I think it’s bull that we cannot use access corrections anymore. It was working just fine.

    I need to know when I will be able to email my loved one and how much more it’s going to cost to even send a dang letter via email

  55. JPayModerator

    JPayModerator

    October 24, 2017 - 9:36 am

    Hi Terry – Email is not available in all Florida prisons at this time. When it does become available for all, you’ll be notified. We thank you for using our products and services, have a great day!

  56. Terry

    October 23, 2017 - 8:39 pm

    Please allow email for Florida correctional center. You allow payments, but not email.

  57. JPayModerator

    JPayModerator

    October 24, 2017 - 9:50 am

    Hi Kevelle – Email is not available in Pennsylvania at this time. Please stay tuned, When it does become available, we will be sure to notify everyone. We thank you for your interest in our products and services, have a great day!

  58. Kevelle Williams

    October 23, 2017 - 7:29 pm

    Why isn’t email working in Pennsylvania? I am trying to email my friend!!😑😞

  59. JPayModerator

    JPayModerator

    October 24, 2017 - 9:42 am

    Hi Caron – Please be aware reply emails are not available in the state of Texas. Your loved one will receive a print out of your email and would have to respond via postal mail.

  60. Caron

    October 23, 2017 - 5:37 pm

    I’m an Australian resident, writing to an inmate in Estelle unit in Texas. I was told Jpay email was available in this unit. Is this correct or have I wasted my money buying stamps as I’ve sent two emails and had nothing back in a month

  61. JPayModerator

    JPayModerator

    October 23, 2017 - 10:05 am

    Hi Linda – When email becomes available in Missouri for all, you’ll be notified. Stay tuned!

  62. Linda

    October 22, 2017 - 6:48 pm

    When do you expect email to be available in Missouri? Can you give us a time frame??? Weeks or Months?? It seems quite unfair that something the inmates and families had has been taken away.

  63. Pam Stracener

    October 22, 2017 - 2:39 pm

    Since the contract takes affect on the 28th in Potosi will the email option be available at the same time? And will the ipads be available then?

  64. JPayModerator

    JPayModerator

    October 23, 2017 - 9:49 am

    Hi Kim – Please be aware JPay outbound email is not available in the state of Texas. Your loved one will receive a print out of your email and would have to respond via postal mail.

  65. Kim Burney

    October 22, 2017 - 1:20 pm

    Hi wondering if emails available at Middleton in Abilene Texas. I have sent numerous emails and they stay at “sent” status… Will they ever be at “received”? And how will I know if my loved one has emailed me back ?

  66. JPayModerator

    JPayModerator

    October 23, 2017 - 9:04 am

    Hi Jamie – The JP5 is not available in all Florida prisons at this time. When it does become available for all, you’ll be notified. Thanks!

  67. Jamie

    October 20, 2017 - 6:25 pm

    Heard rumors that jpay tablets would be coming to Florida prisons in 2018. Any truth to this?

  68. JPayModerator

    JPayModerator

    October 20, 2017 - 9:09 am

    Hi Tara – Email is not available in all Florida prisons at this time. When it does become available for all, you’ll be notified. We thank you for using our products and services, have a great day!

  69. Tara

    October 19, 2017 - 11:06 pm

    Is email available in Florida prisons

  70. JPayModerator

    JPayModerator

    October 20, 2017 - 9:10 am

    Hi Amanda – Email is not available in Missouri at this time. When it does become available for all, you’ll be notified. We thank you for your interest in our products and services, have a great day!

  71. Amanda

    October 19, 2017 - 9:44 pm

    When do you expect email for Missouri and how are we supposed to email our husbands when we’re forced to use whatever company they decide? These inmates you make these fees on depend on their emails and that’s the only way alot of them receive mail from their families.

  72. JPayModerator

    JPayModerator

    October 18, 2017 - 8:20 am

    Hi Janet – For more information regarding the status of your payment please call 800-574-5729 to speak with a customer service representative. In addition, JPay does not provide phone service for the state Missouri at this time. We thank you for using our products and services.

  73. Janet Simms

    October 18, 2017 - 12:18 am

    Please see that Scotty Brice receives his money this time. I have sent him $50.00 on 10/10/17 and no one can seem to find it. I would like for this money to go toward his telephone because I am his grandmother and have serious health issues and can’t visit him and the only way I can stay in contact with him is by phone. thank you.

  74. JPayModerator

    JPayModerator

    October 17, 2017 - 3:58 pm

    Hi Kenny – At this time, we are not offering money transferring to Idaho. We thank you for your interest in our products and services.

  75. kenny

    October 17, 2017 - 2:08 pm

    Are there plans to bring similar money transfer services to Idaho?

  76. Andy

    October 17, 2017 - 12:06 am

    I don’t see the fees for deposits. Where can I find those?

  77. December Cole

    October 16, 2017 - 9:09 pm

    is the emails coming to jpay or are they staying with access corrections in the future ? Also, can we still use access corrections to transfer money to our inmates ??

  78. JPayModerator

    JPayModerator

    October 17, 2017 - 8:50 am

    Hi Michele – We’re live in Missouri now.

  79. Michele

    October 16, 2017 - 5:13 pm

    When does this go into affect

  80. JPayModerator

    JPayModerator

    October 16, 2017 - 1:55 pm

    Hi Sarah – Email is not available in Missouri at this time. When it does become available for all, you’ll be notified. We thank you for your interest in our products and services, have a great day!

  81. Sarah

    October 16, 2017 - 1:35 pm

    When will emails and tablets be available. And what services are allowed on the tablet?

Leave a Reply

Your email address will not be published. Required fields are marked *