JPay Blog

Happy Holidays!

We want to wish everyone a happy and healthy holiday season!  It’s important to be thankful and give back when you can.  We were happy to work with the Big Brothers Big Sisters of Broward County to help make this a special Christmas for one amazing family!

Warm wishes to all!

 

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85 Comments

  1. JPayJT

    July 29, 2019 - 1:51 pm

    Hello CB – Thank you for your inquiry in our products and services. At this time, only money transfer service is available at Green Haven Correctional Facility. If/when we launch new services, we will inform all customers. Thanks!

  2. CB

    July 27, 2019 - 2:19 pm

    Hi does Green Haven C.F. have the email, stamp, money,and video set up in NYS . If so how could I get started . I already have a jpay account set up. What does my loved one have to do to participate?

  3. JPayJT

    July 24, 2019 - 2:48 pm

    Hi Trisha – Once your loved ones register to the kiosk, they will see all incoming emails each login. It is not recommended to attach the phone bill. You must be an approved visitor on the individuals visitation list, in order to schedule a session. Thanks!

  4. Trisha L Brewer

    July 19, 2019 - 4:59 pm

    How do our family members find out when they have email? I sent an email almost a week ago and still no reply. 😔
    I would also like to ask if sending a phone bill via email to my brother, an inmate in Franklin C.I would be sufficient for him to add our contact telephone numbers to his call list. I was told by an representative upon calling Franklin that my brothers belongings along with his call list were transferred to Franklin with him; however, he has not attempted to call even once since his move from another FL state prison. I have received two cards with some letters included but he didn’t mention anything about sending in a copy of our phone bills. His last letter told us about his ability send and receive email, as well as get funds via the Jpay website. I hope he realizes I have written him and even shared the stamps purchased with him so he could write me back. I will go ahead and send copies of our home phone and mobile phone bills. Thank you for your help in this matter.
    By the way, how does one set up a video visit with an inmate? When I clicked on the link, a reply pooped up stating I am not registered on my brother’s list of visitors. Is there paperwork, or anything I or my family can do to get the ball rolling on an upcoming visit all be it, a video conference via internet. Shoot I am just grateful that something like this is even possible for inmates and there loved ones. Skype was decent to talk and see the other person you were conversations with.
    Money for us is quite tied up and a trip to visit would be fun to get out of Virginia, but lately I have not been able to figure out how to afford to get down to FL on a tight budget, driving included. Not to mention a hotel, food, etc. Well God bless you all and thank you for your support regarding my questions. Thank you also for making all the extras besides sending money available to the inmates and their families and friends.
    All the best,
    Trisha Brewer

  5. JPayJT

    July 18, 2019 - 11:24 am

    Hello Tony – Please be advised that your message was sent to JPay.com/Blog. If we can assist you with any questions or concerns please let us know. Thanks!

  6. Tony William

    July 17, 2019 - 3:55 pm

    [url=https://www.amazonprimefirestick.com]fff[/url]

    f

  7. JPayJT

    July 8, 2019 - 1:05 pm

    Hi Ansicta – There is a VideoGram sent from SPENCER PRESTON on 07/03/2019. Please note that, to access it you must have or download the JPay app on your mobile phone. Thanks!

  8. Ansicta Fuller

    July 8, 2019 - 7:57 am

    How do I know when I receive a videogram? My husband said he sent me a video 5 days ago and i have not received it yet.

  9. JPayJT

    July 2, 2019 - 8:28 am

    Hi Trinetta – At this time, only money transfer is available in Illinois Department of Corrections. If/when we launch new services, we will inform all customers. Thanks!

  10. Trinetta McClure

    July 1, 2019 - 11:10 pm

    Hey how do I send pictures to my husband

  11. Safreda r Diggles

    June 12, 2019 - 11:55 pm

    i am offenders mom i want to video visisation

  12. JPayJT

    May 28, 2019 - 10:13 am

    Hi Amber – Pricing varies, however, media is priced similar to iTunes. Thanks!

  13. Amber

    May 27, 2019 - 3:00 pm

    How much does media cost in MN faribault correctional facility? Songs, movies, albums. Video visitation? Just so I know how many credits to add?

  14. JPayJT

    April 25, 2019 - 11:36 am

    Hi Melissa – Thank you for your interest in our products and services. A 15 Min video visitation session in Madison Correctional Institution – FL is $2.95. You can also find this information by visiting our website at http://www.JPay.com. Under Prison Search, select the facility and the services will be available. Thanks!

  15. JPayJT

    April 25, 2019 - 11:23 am

    Hi Miguel – Please be advised that your message was sent to JPay.com/Blog. If we can assist you with any questions or concerns please let us know. Thanks!

  16. JPayJT

    April 18, 2019 - 4:47 pm

    Hi Cally – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you. Thanks!

  17. JPayJT

    April 18, 2019 - 2:08 pm

    Hi Michelle – Please be advised that your message was sent to JPay.com/Blog. If we can assist you with any questions or concerns please let us know. Thanks!

  18. JPayJT

    April 17, 2019 - 3:26 pm

    Hi Petra -Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you. Thanks!

  19. JPayJT

    April 17, 2019 - 3:23 pm

    Hi Audrey – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you. Thanks!

  20. JPayJT

    April 17, 2019 - 3:23 pm

    Hi Audrey – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you. Thanks!

  21. JPayJT

    April 16, 2019 - 11:50 am

    Hi Titiana – Thank you for bringing this to our attention. Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can provide technical assistance. Thanks!

  22. Titiana

    April 14, 2019 - 8:35 pm

    I’m having problem downloading the up to date version for this app it’s not showing me I need to update on apple store

  23. JPayJT

    April 12, 2019 - 4:15 pm

    Hi Rhonda – At this time, video visitation services are not available in TDC. If/when we launch new services, we will inform all customers. Thanks!

  24. Rhonda Alcozer

    April 12, 2019 - 1:49 am

    When is TDC going to have video visitation? Texas needs to catch up with the times.

  25. Audrey Blandford

    April 6, 2019 - 7:02 pm

    I’m trying to set up for calls having hard time I did manage to do emails would like info to set up for calls if possible

  26. Audrey Blandford

    April 6, 2019 - 6:58 pm

    I can’t figure out how to do calls I did figure out emails

  27. Petra Smith

    April 6, 2019 - 8:44 am

    I’m having issues with some of my pictures and videos going through, nothing explicide but we have been waiting on him to receive these things since Christmas, he has received a few bt not laa. What should I do next

  28. Michelle Murphy

    April 4, 2019 - 2:05 am

    Hey if any one who knows Kyle thorson he’s in Washington state prison and I can’t get a hold of him please let him know Michelle aka chick is trying to get a hold of him

  29. Cally Elliott

    April 1, 2019 - 6:44 pm

    I messed up big time I thought I could use my computer but I dont have Wed cam
    So how can i get a refund for my 2.95 for a video call I cant use

  30. Miguel A Hall Ser

    March 18, 2019 - 12:02 am

    What’s up Son,I can hear your voice
    Saying( don’t do it dad. Don’t marry her). Son She’s my best friend/partner in the plain. 17 years did with her .better there then prison

  31. Melissa

    March 14, 2019 - 8:38 pm

    What is the fee for video viso in Madison c.i in florida…

  32. JPayJT

    March 1, 2019 - 9:55 am

    Hi Christine – It is confirmation that the message sent was delivered. Thanks!

  33. Christine

    March 1, 2019 - 12:49 am

    Hi I recently updated my JPay app and now when I send a message it is saying “your message has been delivered to the facility” is this normal?

  34. JPayJT

    February 20, 2019 - 12:25 pm

    Hi Koneisha -We understand the importance of corresponding with your loved ones. There are no mentions of kiosk issues at URF in Michigan. However, we have contacted our engineers to review and ensure all kiosks are online and functioning. Thanks!

  35. JPayJT

    February 20, 2019 - 12:07 pm

    Hi Angelique – We’re sorry for the inconvenience! Please uninstall and then reinstall the app and ensure you have the most up-to-date version of the app as well! If you are still experiencing issues, please email support@jpay.com or call 800-574-5729 to speak with a customer service representative. Thanks!

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