JPay Blog

Happy Holidays – One Stamp to Send Each VideoGram, Tomorrow for Thanksgiving!

Only applicable in select locations – listed at the bottom of this post. 


We know how important it is to stay connected with your loved ones, especially during the holidays!  Therefore, JPay is getting into the holiday spirit and offering VideoGrams for one stamp each on Thanksgiving Day, Thursday, November 22nd, 2018 from 9am EST until 9pm EST.  Show your loved ones you care by sending 30-second videos from the JPay mobile app for the discounted amount of just one stamp per VideoGram on Thanksgiving Day!

We hope this promotion makes it a little easier to stay connected!


Friends and Family as well as incarcerated loved ones in these locations can participle in the one stamp VideoGram promotion on November 22, 2018: Florida DOC, Georgia DOC, Indiana DOC, Kentucky DOC and Ohio DOC.

ONLY Friends and Family in these locations can participle in the one stamp VideoGram promotion on November 22, 2018, because only inbound VideoGrams are available: Idaho DOC and Washington DOC.



  1. JPayJT

    December 12, 2018 - 11:13 am

    Hi Eva – Your loved one will need to request the charger or order the charger through the JPay kiosk. Thanks!

  2. Eva

    December 11, 2018 - 10:31 pm

    How can we get another charger to our loved one when their’s has broken?

  3. JPayJT

    December 12, 2018 - 11:19 am

    Hi Jennie – JPay will be sending out communications soon regarding stamp refunds. We apologize for the inconvenience. Thanks!

  4. Jennie Smallwood

    December 11, 2018 - 9:40 am

    I Understand that JPay will no longer be accepting letters to Wabash correctional facility Carlisle Indiana I’m not wondering about my stamps that I still have left on JPay am I going to be reimbursed for those stamps or can I use them with the new tablets that they are getting thank you

  5. JPayJT

    December 12, 2018 - 11:21 am

    Hi Judy – There is nothing for you to setup, which is great! Your son has access to music through the JPay kiosk. You can fund his media account if you like so he can purchase more entertainment. Thanks!

  6. Judy Anderson

    December 10, 2018 - 11:12 pm

    I’m trying to see how to set up music for my son but I don’t see anything to click on to buy him some. How do I do this? He is Algoa in Jefferson City MO doc.

  7. JPayJT

    December 12, 2018 - 11:22 am

    Hi Candy – If you log onto your JPay account…either or through the mobile app, you should see the option to fund a media account. If you do not see this option, then funding a media account is not available at your loved one’s location. Thanks!

  8. Candy S Carter

    December 10, 2018 - 8:10 pm

    How do I put money on the media accounts?

  9. JPayJT

    December 12, 2018 - 11:23 am

    Hi Cora – If available for your loved one, you can send a 30-second VideoGram through the JPay mobile app. VideoGrams can only be sent through the mobile app, not through your account. Thanks!

  10. Cora Wright

    December 10, 2018 - 7:51 pm

    Can you tell me how to send a video to my love one in prison?

  11. JPayJT

    December 12, 2018 - 11:24 am

    Hi Vaida – Please email or call 800-574-5729 to speak with a customer service representative who can give you more information on tablets. Thanks!

  12. Vaida bomberdy

    December 10, 2018 - 3:10 pm

    How much does a media player cost? How do I purchAse it?

  13. JPayJT

    December 12, 2018 - 11:25 am

    Hi JJ – you can send a 30-second VideoGram message to your loved one through the JPay mobile app. You can only send VideoGrams through the mobile app, not through your account. Thanks!

  14. JJ in Lapeer

    December 10, 2018 - 1:20 pm

    HELP, how do we send video messages at the CENTRAL MICHIGAN CORR. FAC.
    If we can’t how long before we can?
    Also, how about video visitations??


  15. JPayJT

    December 10, 2018 - 9:49 am

    Hi Joyce – Where is your loved one located? Thanks!

  16. Joyce L Edwards

    December 9, 2018 - 4:15 pm

    Cant buy stamps why

  17. JPayJT

    December 10, 2018 - 9:50 am

    Hi Laura – We do not have any information on adding Video Visitation services in NJ at this time. Thanks!

  18. Laura

    December 9, 2018 - 3:43 am

    Hi! Will nj state prison be able to have video visits anytime soon?

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