JPay Blog

Happy Holidays – One Stamp to Send Each VideoGram, Tomorrow for Thanksgiving!

Only applicable in select locations – listed at the bottom of this post. 

 

We know how important it is to stay connected with your loved ones, especially during the holidays!  Therefore, JPay is getting into the holiday spirit and offering VideoGrams for one stamp each on Thanksgiving Day, Thursday, November 22nd, 2018 from 9am EST until 9pm EST.  Show your loved ones you care by sending 30-second videos from the JPay mobile app for the discounted amount of just one stamp per VideoGram on Thanksgiving Day!

We hope this promotion makes it a little easier to stay connected!

ONLY APPLICABLE FOR SELECT LOCATIONS

Friends and Family as well as incarcerated loved ones in these locations can participle in the one stamp VideoGram promotion on November 22, 2018: Florida DOC, Georgia DOC, Indiana DOC, Kentucky DOC and Ohio DOC.

ONLY Friends and Family in these locations can participle in the one stamp VideoGram promotion on November 22, 2018, because only inbound VideoGrams are available: Idaho DOC and Washington DOC.

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137 Comments

  1. JPayJT

    February 20, 2019 - 4:09 pm

    Hi Erick – Videogram is a 30 seconds video that you can record and send with you letters to your loved ones. Thanks!

  2. Erick

    February 9, 2019 - 7:39 am

    What is a Videogram?
    Can I record a short video and send it to someone?

  3. JPayJT

    February 8, 2019 - 1:36 pm

    Hi Carmen – At this time, Video Visits are not available at Garza West Transfer in TDCJ. If/when we launch new services, we will inform all customers. Thanks!

  4. Carmen

    February 1, 2019 - 11:39 pm

    Is there video visits for Texas Prisons and if so can you send me a list via email? One I am particularly wondering about is Garza West but once he gets moved I’d like to know in advance if they offer video visits. He will stay within the state of Texas during his time. You’re help is greatly appreciated. Thank you in advance.

  5. JPayJT

    January 31, 2019 - 10:37 am

    Hi Traci – At this time, there are no plans to implement JPay Video Visits in Omaha Correctional Facility. If/when we launch new services, we will inform all customers. Thanks!

  6. Traci Huff

    January 31, 2019 - 7:26 am

    Omaha Correctional Facility now has email pictures! Now when do they get video visits.

  7. JPayJT

    January 30, 2019 - 1:40 pm

    Hi Elsie – Please be advised that your message was sent to JPay.com/Blog. If we can assist you with any questions or concerns please let us know. Thanks!

  8. Elsie M.Mariotti

    January 20, 2019 - 4:58 am

    Thank you 💜 need u bad

  9. JPayJT

    January 15, 2019 - 2:28 pm

    Hi Alice – Sorry to hear that you are having trouble login into your account. Your password may be blocked. Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you with your account access. Thanks!

  10. Alice Cedillo

    January 14, 2019 - 11:03 am

    I have trying relentlessly to use joay, and haven’t been able to access my account. I used it once then was unable use ever again. Can you please help. Thank you.

  11. JPayJT

    January 11, 2019 - 4:42 pm

    Hi Lauri – Sorry to hear that your daughter is having difficulty syncing her tablet. Please have your daughter submit a support ticket via the kiosk. A representative will refresh her account. Thanks!

  12. JPayJT

    January 10, 2019 - 9:55 am

    Hi Iris – Los servicios de JPay Communication están operativos en Jefferson Correctional Institution, FL. Siéntase libre de comunicarse con la instalación para ver si su ser querido fue puesto en acción disciplinaria, lo cual puede no permitirle usar el kiosco temporalmente, por lo que no le permite enviar un correo electrónico. ¡Gracias!

  13. JPayJT

    January 7, 2019 - 4:40 pm

    Hi Kipp – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you scheduling a video visit. Thanks!

  14. JPayJT

    January 7, 2019 - 4:07 pm

    Hi Lucky – Georgia Department of Corrections have tablets available. Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can give you more information and details on how to purchase a device. Thanks!

  15. JPayJT

    January 4, 2019 - 1:17 pm

    Hi Shandra – We will alert IT of the time differentiation on the kiosk. In regards to your kiosk request, you cannot return an old tablet after being released and request a new one. Thanks!

  16. BROOKLYN BAABE

    January 3, 2019 - 11:39 am

    HAPPY NEW YEAR!!!!!! HAPPY BIRTHDAY 2 MY SON !!! $$$$$ JAYLEND DEVONE GLISPIE 01/17/ 2019 SANE TURN $$$ 30 YEARS S/O WHEN YA C UM TELL UM … YA MOMMMA [BROOKLYN BAABE} send all my love !! his nana tooo … COFEE CORRCTIONAL FACILITY !!!!! NICHLIS ,GEOEGIA I. C. U @ LLLLLLLLLLL TIMES UNTIL MY BAABE LEAVES4 GOOD!!!!! IT IS AN HONOR TO B YOUR MOTHER I LOVE U JAY MORE THAN WORDS CAN EVA SAY!!!! JAYLEND DEVONE GLISPIE THE GREATEST SON A GURL COULD EVA HAVE>>>>>>>

  17. Shandra

    January 2, 2019 - 1:18 am

    How do you reset the kehish time at Jimmy altry state prison the time is off by 2hours so can’t have video visitation was not able to see my son for Christmas or new years very up set and can I send his old j player back that I have at home that he got the last time he was in prison and yal send him a new one

  18. Lucy Kendrick

    December 30, 2018 - 1:54 pm

    can inmates at Coastal State Prison, purchase jpay tablets and media?

  19. Kipp Galbraith

    December 29, 2018 - 7:56 am

    Good morning. Is there a certain day of the week that new times are available for Video visits? We used to be able to schedule at any time, every time. For the last couple of months it always says no days available. Thanks for any help you can provide.

  20. Iris Pineda

    December 25, 2018 - 9:47 pm

    No puedo mandar imail ni estampillas

  21. Lauri

    December 25, 2018 - 5:15 pm

    My daughter got a jpay tablet. Before she got hers another inmate plugged their tablet into kiosk to charge it…while my daughter was on the kiosk in her own account…and it synced that inmates tablet to my daughters jpay account. When my daughter got her tablet it wont activate because the other inmates tablet is activated to her account. No one has listened to her about correcting this. A new tablet didnt make a difference…because the other inmates tablet is still synced to my daughters jpay account. My daughter is in a different prison now from the other inmate. Can someone please solve this problem so she can use her tablet?! I am awaiting your response. Thank you very much for your help.

  22. JPayJT

    December 24, 2018 - 11:15 am

    Hi Maria – JPay does not have any promotions scheduled for the rest of 2018. Thanks!

  23. JPayJT

    December 24, 2018 - 11:11 am

    Hi Barbara – You cannot host a video visit from your cell phone, only from a laptop or a computer. You can send 30-second videograms from your JPay app. Thanks!

  24. JPayJT

    December 24, 2018 - 11:07 am

    Hi Rosa – You should be able to purchase stamps for Idaho. Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you. Thanks!

  25. rosa

    December 23, 2018 - 10:44 pm

    im trying to send an videogram for IDOC why cant i buy stamps?

  26. Barbara Revalee

    December 22, 2018 - 11:45 pm

    Hello, my son is at Apalachee Correctional facility in Sneads Florida. I have the Jpay app on my smart phone. My son wants a video visit with his family however, I don’t see anything to schedule a visit on my phone. Please advise what I should do ASAP. Thank you much!!!

  27. maria voss

    December 22, 2018 - 4:01 pm

    any speceals for christmas as far as sending vidios for 1 stamp like thanks giving
    or on stamps

  28. JPayJT

    December 21, 2018 - 3:30 pm

    Hi CJ – JPay will alert all customers when new products and services become available. Thanks!

  29. JPayJT

    December 21, 2018 - 3:29 pm

    Hi John – If available, you can fund your loved one’s media account and he can use those funds to purchase music. Thanks!

  30. JPayJT

    December 21, 2018 - 3:25 pm

    Hi Sylvia – The JPay tablets are not available in Texas. Thanks!

  31. JPayJT

    December 21, 2018 - 3:23 pm

    Hi Daychelle – We do not have any additional promotions for the remainder of the year. Thanks!

  32. JPayJT

    December 21, 2018 - 3:19 pm

    Hi Dawn – Video Visitation is available on computers and tablets. Thanks!

  33. Dawn

    December 21, 2018 - 7:31 am

    Will keen mountain get any upgrades to jpay ex..video gram…also cwith video visitation will it ever be able to be done via my computer tablet etc.now in Virginia keen mountain prison it looks like i would have to go to a,certain location to do videovisitaion.oiso.

  34. Daychelle

    December 20, 2018 - 5:21 pm

    Are there gonna be any stamp sell or discount for Christmas besides the one during the first of December

  35. John Crane

    December 20, 2018 - 1:34 pm

    Hi David, John and Valerie wishing you a Happy Birthday, Merry Christmas and a Happy New Year.
    We also sent you some money. We love you and take care of yourself.

  36. sylvia dillard

    December 19, 2018 - 3:19 pm

    Will the JTablets be available in the Texas prison system?

  37. John Howell

    December 18, 2018 - 9:56 pm

    How do I buy credits so my brother can buy music on his tablet?

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