JPay Blog

Happy Holidays – One Stamp to Send Each VideoGram, Tomorrow for Thanksgiving!

Only applicable in select locations – listed at the bottom of this post. 


We know how important it is to stay connected with your loved ones, especially during the holidays!  Therefore, JPay is getting into the holiday spirit and offering VideoGrams for one stamp each on Thanksgiving Day, Thursday, November 22nd, 2018 from 9am EST until 9pm EST.  Show your loved ones you care by sending 30-second videos from the JPay mobile app for the discounted amount of just one stamp per VideoGram on Thanksgiving Day!

We hope this promotion makes it a little easier to stay connected!


Friends and Family as well as incarcerated loved ones in these locations can participle in the one stamp VideoGram promotion on November 22, 2018: Florida DOC, Georgia DOC, Indiana DOC, Kentucky DOC and Ohio DOC.

ONLY Friends and Family in these locations can participle in the one stamp VideoGram promotion on November 22, 2018, because only inbound VideoGrams are available: Idaho DOC and Washington DOC.



  1. JPayJT

    February 20, 2019 - 4:09 pm

    Hi Erick – Videogram is a 30 seconds video that you can record and send with you letters to your loved ones. Thanks!

  2. Erick

    February 9, 2019 - 7:39 am

    What is a Videogram?
    Can I record a short video and send it to someone?

  3. JPayJT

    February 8, 2019 - 1:36 pm

    Hi Carmen – At this time, Video Visits are not available at Garza West Transfer in TDCJ. If/when we launch new services, we will inform all customers. Thanks!

  4. Carmen

    February 1, 2019 - 11:39 pm

    Is there video visits for Texas Prisons and if so can you send me a list via email? One I am particularly wondering about is Garza West but once he gets moved I’d like to know in advance if they offer video visits. He will stay within the state of Texas during his time. You’re help is greatly appreciated. Thank you in advance.

  5. JPayJT

    January 31, 2019 - 10:37 am

    Hi Traci – At this time, there are no plans to implement JPay Video Visits in Omaha Correctional Facility. If/when we launch new services, we will inform all customers. Thanks!

  6. Traci Huff

    January 31, 2019 - 7:26 am

    Omaha Correctional Facility now has email pictures! Now when do they get video visits.

  7. JPayJT

    January 30, 2019 - 1:40 pm

    Hi Elsie – Please be advised that your message was sent to If we can assist you with any questions or concerns please let us know. Thanks!

  8. Elsie M.Mariotti

    January 20, 2019 - 4:58 am

    Thank you 💜 need u bad

  9. JPayJT

    January 15, 2019 - 2:28 pm

    Hi Alice – Sorry to hear that you are having trouble login into your account. Your password may be blocked. Please email or call 800-574-5729 to speak with a customer service representative who can help you with your account access. Thanks!

  10. Alice Cedillo

    January 14, 2019 - 11:03 am

    I have trying relentlessly to use joay, and haven’t been able to access my account. I used it once then was unable use ever again. Can you please help. Thank you.


    January 3, 2019 - 11:39 am


  12. JPayJT

    January 4, 2019 - 1:17 pm

    Hi Shandra – We will alert IT of the time differentiation on the kiosk. In regards to your kiosk request, you cannot return an old tablet after being released and request a new one. Thanks!

  13. Shandra

    January 2, 2019 - 1:18 am

    How do you reset the kehish time at Jimmy altry state prison the time is off by 2hours so can’t have video visitation was not able to see my son for Christmas or new years very up set and can I send his old j player back that I have at home that he got the last time he was in prison and yal send him a new one

  14. JPayJT

    January 7, 2019 - 4:07 pm

    Hi Lucky – Georgia Department of Corrections have tablets available. Please email or call 800-574-5729 to speak with a customer service representative who can give you more information and details on how to purchase a device. Thanks!

  15. Lucy Kendrick

    December 30, 2018 - 1:54 pm

    can inmates at Coastal State Prison, purchase jpay tablets and media?

  16. JPayJT

    January 7, 2019 - 4:40 pm

    Hi Kipp – Please email or call 800-574-5729 to speak with a customer service representative who can help you scheduling a video visit. Thanks!

  17. Kipp Galbraith

    December 29, 2018 - 7:56 am

    Good morning. Is there a certain day of the week that new times are available for Video visits? We used to be able to schedule at any time, every time. For the last couple of months it always says no days available. Thanks for any help you can provide.

  18. JPayJT

    January 10, 2019 - 9:55 am

    Hi Iris – Los servicios de JPay Communication están operativos en Jefferson Correctional Institution, FL. Siéntase libre de comunicarse con la instalación para ver si su ser querido fue puesto en acción disciplinaria, lo cual puede no permitirle usar el kiosco temporalmente, por lo que no le permite enviar un correo electrónico. ¡Gracias!

  19. Iris Pineda

    December 25, 2018 - 9:47 pm

    No puedo mandar imail ni estampillas

  20. JPayJT

    January 11, 2019 - 4:42 pm

    Hi Lauri – Sorry to hear that your daughter is having difficulty syncing her tablet. Please have your daughter submit a support ticket via the kiosk. A representative will refresh her account. Thanks!

  21. Lauri

    December 25, 2018 - 5:15 pm

    My daughter got a jpay tablet. Before she got hers another inmate plugged their tablet into kiosk to charge it…while my daughter was on the kiosk in her own account…and it synced that inmates tablet to my daughters jpay account. When my daughter got her tablet it wont activate because the other inmates tablet is activated to her account. No one has listened to her about correcting this. A new tablet didnt make a difference…because the other inmates tablet is still synced to my daughters jpay account. My daughter is in a different prison now from the other inmate. Can someone please solve this problem so she can use her tablet?! I am awaiting your response. Thank you very much for your help.

  22. JPayJT

    December 24, 2018 - 11:07 am

    Hi Rosa – You should be able to purchase stamps for Idaho. Please email or call 800-574-5729 to speak with a customer service representative who can help you. Thanks!

  23. rosa

    December 23, 2018 - 10:44 pm

    im trying to send an videogram for IDOC why cant i buy stamps?

  24. JPayJT

    December 24, 2018 - 11:11 am

    Hi Barbara – You cannot host a video visit from your cell phone, only from a laptop or a computer. You can send 30-second videograms from your JPay app. Thanks!

  25. Barbara Revalee

    December 22, 2018 - 11:45 pm

    Hello, my son is at Apalachee Correctional facility in Sneads Florida. I have the Jpay app on my smart phone. My son wants a video visit with his family however, I don’t see anything to schedule a visit on my phone. Please advise what I should do ASAP. Thank you much!!!

  26. JPayJT

    December 24, 2018 - 11:15 am

    Hi Maria – JPay does not have any promotions scheduled for the rest of 2018. Thanks!

  27. maria voss

    December 22, 2018 - 4:01 pm

    any speceals for christmas as far as sending vidios for 1 stamp like thanks giving
    or on stamps

  28. JPayJT

    December 21, 2018 - 3:19 pm

    Hi Dawn – Video Visitation is available on computers and tablets. Thanks!

  29. Dawn

    December 21, 2018 - 7:31 am

    Will keen mountain get any upgrades to jpay gram…also cwith video visitation will it ever be able to be done via my computer tablet in Virginia keen mountain prison it looks like i would have to go to a,certain location to do videovisitaion.oiso.

  30. JPayJT

    December 21, 2018 - 3:23 pm

    Hi Daychelle – We do not have any additional promotions for the remainder of the year. Thanks!

  31. Daychelle

    December 20, 2018 - 5:21 pm

    Are there gonna be any stamp sell or discount for Christmas besides the one during the first of December

  32. John Crane

    December 20, 2018 - 1:34 pm

    Hi David, John and Valerie wishing you a Happy Birthday, Merry Christmas and a Happy New Year.
    We also sent you some money. We love you and take care of yourself.

  33. JPayJT

    December 21, 2018 - 3:25 pm

    Hi Sylvia – The JPay tablets are not available in Texas. Thanks!

  34. sylvia dillard

    December 19, 2018 - 3:19 pm

    Will the JTablets be available in the Texas prison system?

  35. JPayJT

    December 21, 2018 - 3:29 pm

    Hi John – If available, you can fund your loved one’s media account and he can use those funds to purchase music. Thanks!

  36. John Howell

    December 18, 2018 - 9:56 pm

    How do I buy credits so my brother can buy music on his tablet?

  37. JPayJT

    December 21, 2018 - 3:30 pm

    Hi CJ – JPay will alert all customers when new products and services become available. Thanks!

  38. Cj

    December 18, 2018 - 6:22 am

    Hello will Michigan be able to do video visits anytime soon?

  39. Brittney

    December 18, 2018 - 1:17 am

    Why don’t you accept American Express??? It’s the only credit card I have

  40. JPayJT

    December 17, 2018 - 5:05 pm

    Hi Ceyla, when you write an email, within the compose section you’ll see the option to attach an eCard. If that option is not displayed than your loved one cannot receive eCards. Thanks!

  41. Ceyla

    December 17, 2018 - 11:13 am

    Hi, In the home page, I see that you can send E-christmas cards but How I can send it? I can’t find any option. thanks

  42. JPayJT

    December 17, 2018 - 5:06 pm

    Hi Anita- you can send 30 second VideoGrams through the JPay mobile app. VideoGrams are not available for every facility, however if you’re loved one can receive a VideoGram you will see the option within the mobile app. Thanks!

  43. Anita Jacobs

    December 16, 2018 - 2:12 pm

    Please tell me how to send a video to my son. I would really appreciate it, and I know he will too. I have been ill, and unable to travel to visit him.
    Thank you for your help!

  44. JPayJT

    December 14, 2018 - 12:06 pm

    Hi Pat – Please email or call 800-574-5729 to speak with a customer service representative who can help you! Thanks!

  45. Pat Taul

    December 14, 2018 - 12:33 am

    Sent money. Unable to send message

  46. JPayJT

    December 12, 2018 - 11:13 am

    Hi Eva – Your loved one will need to request the charger or order the charger through the JPay kiosk. Thanks!

  47. Eva

    December 11, 2018 - 10:31 pm

    How can we get another charger to our loved one when their’s has broken?

  48. JPayJT

    December 12, 2018 - 11:19 am

    Hi Jennie – JPay will be sending out communications soon regarding stamp refunds. We apologize for the inconvenience. Thanks!

  49. Jennie Smallwood

    December 11, 2018 - 9:40 am

    I Understand that JPay will no longer be accepting letters to Wabash correctional facility Carlisle Indiana I’m not wondering about my stamps that I still have left on JPay am I going to be reimbursed for those stamps or can I use them with the new tablets that they are getting thank you

  50. JPayJT

    December 12, 2018 - 11:21 am

    Hi Judy – There is nothing for you to setup, which is great! Your son has access to music through the JPay kiosk. You can fund his media account if you like so he can purchase more entertainment. Thanks!

  51. Judy Anderson

    December 10, 2018 - 11:12 pm

    I’m trying to see how to set up music for my son but I don’t see anything to click on to buy him some. How do I do this? He is Algoa in Jefferson City MO doc.

  52. JPayJT

    December 12, 2018 - 11:22 am

    Hi Candy – If you log onto your JPay account…either or through the mobile app, you should see the option to fund a media account. If you do not see this option, then funding a media account is not available at your loved one’s location. Thanks!

  53. Candy S Carter

    December 10, 2018 - 8:10 pm

    How do I put money on the media accounts?

  54. JPayJT

    December 12, 2018 - 11:23 am

    Hi Cora – If available for your loved one, you can send a 30-second VideoGram through the JPay mobile app. VideoGrams can only be sent through the mobile app, not through your account. Thanks!

  55. Cora Wright

    December 10, 2018 - 7:51 pm

    Can you tell me how to send a video to my love one in prison?

  56. JPayJT

    December 12, 2018 - 11:24 am

    Hi Vaida – Please email or call 800-574-5729 to speak with a customer service representative who can give you more information on tablets. Thanks!

  57. Vaida bomberdy

    December 10, 2018 - 3:10 pm

    How much does a media player cost? How do I purchAse it?

  58. JPayJT

    December 12, 2018 - 11:25 am

    Hi JJ – you can send a 30-second VideoGram message to your loved one through the JPay mobile app. You can only send VideoGrams through the mobile app, not through your account. Thanks!

  59. JJ in Lapeer

    December 10, 2018 - 1:20 pm

    HELP, how do we send video messages at the CENTRAL MICHIGAN CORR. FAC.
    If we can’t how long before we can?
    Also, how about video visitations??


  60. JPayJT

    December 10, 2018 - 9:49 am

    Hi Joyce – Where is your loved one located? Thanks!

  61. Joyce L Edwards

    December 9, 2018 - 4:15 pm

    Cant buy stamps why

  62. JPayJT

    December 10, 2018 - 9:50 am

    Hi Laura – We do not have any information on adding Video Visitation services in NJ at this time. Thanks!

  63. Laura

    December 9, 2018 - 3:43 am

    Hi! Will nj state prison be able to have video visits anytime soon?

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