JPay Blog

Happy Father’s Day – One Stamp VideoGrams on Sunday!

We know how important it is to stay connected with your loved ones, especially family!  So to celebrate Father’s Day, you can send VideoGrams to your incarcerated loved ones for just one stamp each, from 9am to 9pm EST this Sunday, June 17, 2018.

Show you care by sending 30-second videos from your smartphone through the JPay mobile app!

Please take note of the participating locations:

The below locations are participating in the one stamp VideoGram promotion for Sunday, May 13, 2018 with both inbound and outbound VideoGrams: Florida DOC, Georgia DOC, Indiana DOC, Kentucky DOC, North Dakota DOC, Dakota Women’s Correctional and Rehabilitation Center in North Dakota and Ohio DOC.

The below locations are participating in the one stamp VideoGram promotion for Sunday, May 13, 2018 with only inbound VideoGrams sent by friends and family: California Institution for Women, California Substance Abuse Treatment Facility, High Desert State Prison in California (C-Yard only), Kern Valley State Prison in California (C-Yard only), Central California Women’s Facility, Idaho DOC and Washington DOC. Please note, Kansas DOC and Minnesota DOC are NOT participating in this promotion.

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117 Comments

  1. JPayJT

    August 27, 2018 - 1:42 pm

    Hi Megan – JPay is working properly. Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you with this issue. Thanks!

  2. JPayJT

    August 27, 2018 - 1:37 pm

    Hi Lupe – If Video Visits are available at your loved one’s facility, you will see the option to schedule a Video Visitation session when you log into your JPay account. Thanks!

  3. Lupe

    August 27, 2018 - 12:28 pm

    How do I signed up for websites chat or a video visit.

  4. Megan

    August 21, 2018 - 11:20 pm

    I can’t send any emails or pics or do the video is there something going on with JPay?

  5. Nancy J Powell

    August 19, 2018 - 8:42 am

    Are the tablets available in Florida yet?

  6. Lulu

    August 17, 2018 - 10:18 am

    I’m trying to track my son’s J5 player that was ordered on July 20 and shipped on Aug 7. He was at an intake facility when the player was ordered and since then has been sent to his permanent facility prior to receiving the player.

  7. JPayJT

    August 15, 2018 - 12:56 pm

    Hi Jen – The JPay tablets are not available in Illinois. Thanks!

  8. JPayJT

    August 15, 2018 - 12:53 pm

    Hi Char – If the email infringes on the DOC email policy, then it is rejected and stamps are not returned. Thanks!

  9. JPayJT

    August 15, 2018 - 12:50 pm

    Hi Suzette – If available in your loved one’s facility, you can send photos as attachments through the email service (available online and through the JPay mobile app). Or, you can send a Snap n’ Send photo through the JPay mobile app. Thanks!

  10. Suzette shipman

    August 9, 2018 - 8:53 am

    How do you send pics thru jpay

    Algoa

  11. Char

    August 7, 2018 - 9:16 am

    Why is it that when you guys return a email that was sent you don’t return the stamps that was spent to????

  12. Jen Jimenez

    August 4, 2018 - 2:41 pm

    Do you have a list of Illinois facilities that sell MP3 players? Thank you.

  13. JPayJT

    August 1, 2018 - 9:24 pm

    Hi Rebecca – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you with this request. Thanks!

  14. JPayJT

    August 1, 2018 - 9:13 pm

    Hi Molly – Yes, kiosks are operational. Thanks!

  15. JPayJT

    August 1, 2018 - 9:09 pm

    Hi Cynthia – If you would like to send your son an email, then all you need to do is purchase stamps. If email is not available at your son’s facility, then the email option won’t be shown. Thanks!

  16. Cynthia Coward

    August 1, 2018 - 6:23 pm

    I went to email services and added money to my son’s JPay account to be able to send him an email. Now I can’t find the email link. What am I doing wrong? Is there a way to post an “email” link and a “pay for stamp here” link to make things more simple?

  17. Molly Anderson

    July 31, 2018 - 12:19 pm

    Are the kiosks working in MN I haven’t heard back in a couple weeks

  18. Rebecca

    July 25, 2018 - 10:29 pm

    I accidentally deleted an email from my son. Is there any way to get it back?

  19. JPayJT

    July 10, 2018 - 10:55 am

    Hi Patricia – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you with stamps. Thanks!

  20. Patricia Burgett

    July 9, 2018 - 6:51 pm

    I want to buy more stamps to send an e-letter to an inmate. I don`t see an option for buying more stamps Please Help Me!!!!!

  21. sandra copeland

    July 4, 2018 - 11:49 am

    hi Keith hope you are doing ok on this grea holiday hope to talk to you soon.love you.

  22. JPayJT

    June 28, 2018 - 6:47 pm

    Hi Kecia – Please email Support@JPay.com so a Customer Service Representative can help you with the visitor’s list. Thanks!

  23. KECIA ANDERSON

    June 26, 2018 - 2:47 pm

    Is it true that I can only send money if I’m on his visiting list. If so how do I go by doing such.

  24. JPayJT

    June 25, 2018 - 9:55 am

    Hi Angela – Please email Support@JPay.com with your account information and a Customer Service Representative can help you with a refund. Thanks!

  25. JPayJT

    June 25, 2018 - 9:54 am

    Hi Tonya – This is the JPay blog. If you’d like to send a communication to your loved one, please do so through your JPay account. Thanks!

  26. JPayJT

    June 25, 2018 - 9:53 am

    Hi Tequilla – You can see stamp pricing on JPay.com under “Prison Search.” Thanks!

  27. JPayJT

    June 25, 2018 - 9:53 am

    Hi Starr – Once we have a finalized tablet deployment date we’ll inform all customers, along with pricing. Thanks!

  28. JPayJT

    June 25, 2018 - 9:52 am

    Hi Terry – If she sent a VG and it followed the guidelines then you can view it on the JPay app. VideoGrams are only available through the JPay app on mobile phones, not on a tablet/computer. Thanks!

  29. JPayJT

    June 25, 2018 - 9:52 am

    Hi Rhonda – A Customer Service Representative will respond to your email. We appreciate your patience. Thanks!

  30. JPayJT

    June 25, 2018 - 9:52 am

    Hi Jennifer – If he sent a VG and it followed the guidelines then you can view it on the JPay app. VideoGrams are only available through the JPay app on mobile phones, not on a tablet/computer. Thanks!

  31. JPayJT

    June 25, 2018 - 9:48 am

    Hi Melissa – All VideoGrams that followed the guidelines have been delivered for Father’s Day. Thanks!

  32. JPayJT

    June 25, 2018 - 9:48 am

    Hi Holly – At this time we offer communication services in West Tennessee State Prison. Thanks!

  33. Holly Chadwell

    June 23, 2018 - 9:06 pm

    Happy Fathers D♡y to the Best dad anyone could ever have iloveyou so much John E. Rowland from your daughter an your new grandbaby Montana Reign Rowland (jones) haha cant wait til August everyone please keep me an my dad in your prayers parole will let him out August cuz im Due Septembwer 5th it would be a miracle honestly!! an i will keep anyone in my prayers an crossing fingers for you,id give anything for him to be here when my baby is born my first Daughter 1st kid an im his baby girl still an he would love more than anything in this world to be here he’s been gone for about six years an im dyeing without him hes my world Me,Davey &Baby Montanna Loveyou♡

  34. Holly Chadwell

    June 23, 2018 - 8:55 pm

    Do they have video gram/visitation I’m in Kentucky hes in Tennessee or anything where my dad an i could see one another, idk if he can do video stuff. I can but will they let him do that or like a voice clip i could send to my him he is in, (Cliftin,TN. S.C.C.F.)

  35. Melissa Gardner

    June 22, 2018 - 9:03 pm

    How do I get video gram from father’s day.

  36. Shaquanda Y Davis

    June 21, 2018 - 3:47 pm

    Happy step fathers day bae. We love you

  37. Jennifer

    June 21, 2018 - 12:47 pm

    He said he sent a videogram and I can’t get it, how do you get the videogram from florida doc?

  38. Rhonda

    June 21, 2018 - 12:35 am

    I reached out to you all 4 days ago because I was charged the incorrect amount of stamps. I have yet to receive a response.

  39. Terry

    June 20, 2018 - 11:25 pm

    my daughter said she sent me a videogram on mother’s day and her dad one of father’s day. i can’t find where they are at.

  40. Starr

    June 20, 2018 - 11:20 pm

    1: When will the tablet be available for putnamville? And 2: how much? Is the tablet their personal tablet?

  41. Tequilla Owens

    June 20, 2018 - 3:05 am

    Ho we much are the stamps

  42. Tonya

    June 19, 2018 - 3:12 pm

    HI,
    I hope all is well not sure how things are getting along but I do miss you I would be laying it I said I didn’t. You girl is still having the baby I hear I hope you can be better for your unborn child because I have been trying and nothing has worked. I haven’t heard from Savana in weeks so I hope she is ok and I hope you doing well all considered. Anyway I sent you some case I hope it will help. Can’t say things are going well for me but it is what it is.

  43. Angela

    June 19, 2018 - 6:45 am

    You charged me 4 stamps to send my videogram on Sunday.

  44. Petrina Hall

    June 18, 2018 - 8:24 pm

    Happy belated Father’s Day

  45. Sylvia castro

    June 18, 2018 - 11:29 am

    Hi Nate Love you

  46. JPayJT

    June 18, 2018 - 11:06 am

    Hi Debbie – You can send VideoGrams in Washington. VidoeGrams are only available on the JPay mobile app, so you’ll need to download that app onto your mobile phone to use. Thanks!

  47. Debbie

    June 18, 2018 - 11:03 am

    I’m hearing about videogram’s but I don’t see where I can do that. I’m in WA state but have heard that some do it here as well. Will you help please!!

  48. JPayJT

    June 18, 2018 - 9:27 am

    Hi Jessica – Texas does not offer VideoGrams at this time. Thanks!

  49. JPayJT

    June 18, 2018 - 9:26 am

    Hi Gynath – If the VideoGram did not go through, please email Support@JPay.com and a Customer Service Representative will see what caused the issue. Thanks!

  50. JPayJT

    June 18, 2018 - 9:25 am

    Hi Nancy – If VideoGrams are available at your loved one’s facility, the JPay app would show a “VideoGram” tile for you to use. Thanks!

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