JPay Blog

Georgia Approved Senders List

For those of you with loved ones in Georgia Department of Correction (GDC) facilities, you may know that you have to be on the GDC Approved Senders List in order to send money. This GDC policy was implemented relatively recently, so you may not know that in order to send money with JPay, your JPay account profile name must exactly match the way it appears on the Approved Senders List.

 

Here’s some information to help:

 

Get on the Approved Senders List

To ensure that your name is on the Approved Senders List, please contact your loved one.  Inmates must submit names for inclusion on their particular Approved Senders List.  You cannot add your name to the list, only your loved one can.  This is the process of being added to the list:

 

  • Your loved one goes to his or her counselor and requests the form
  • The form must be filled out with your social security number (SSN), as well as your driver’s license or other state-issued ID information
  • The GDC then runs a background check using that information
  • If the background check comes back clear, your name will be added to the Approved Senders List

 

Confirm that your name is on the Approved Senders List

You may already be on your loved one’s Approved Senders List.  If you regularly call, email or visit your loved one, or have gone through a process with the GDC to become an Approved Contact, you are likely already on the Approved Senders List.  You can confirm this with your loved one or your loved one’s facility.

 

Make sure your name matches

This is VERY IMPORTANT… Your name on your JPay account must exactly match your name as it appears on the GDC Approved Senders List in order to send your loved one money.  You can edit your JPay account information by logging into JPay.com or the JPay mobile app and choosing “Profile” from the appropriate menu.  Here’s how:

 

  • Log into JPay.com or the JPay mobile app for iPhone or Android
  • Navigate to the menu
  • Choose “Profile” or “My Profile” to edit your account information
  • Confirm or change your name so that it exactly matches how it appears on the GDC Approved Senders List

 

Again, because your loved one used your SSN as well as your driver’s license or other state-issued ID to enter your name on the Approved Senders List, your account name should reflect what is printed on your government-issued ID.

 

This policy applies to everyone under GDC supervision

Some county jails in Georgia – like Muscogee County Jail – house Georgia state inmates.  Even if your loved one is in a facility that isn’t technically a Georgia state prison, but they are still a GDC inmate, you must be on the GDC Approved Senders List to send money.

 

We hope this information helps.  If you still have questions or difficulty with the Approved Senders List, please reach out to your loved one or JPay customer service.

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70 Comments

  1. JPayJT

    January 16, 2019 - 12:46 pm

    Hi Stephanie – You can either email support@jpay.com or call 800-574-5729 to speak with a customer service representative at JPay who will assist you with your inquiries. Thanks!

  2. Stephanie

    January 12, 2019 - 1:40 pm

    Is JPAY over the phones also

  3. JPayJT

    January 4, 2019 - 3:45 pm

    Hi John – Please email support@jpay.com or call 1-800-574-5729 to speak with a customer service representative. They can assist you in making sure you can send your loved ones email using a new email address. Thanks!

  4. John

    December 31, 2018 - 1:33 am

    Can I still send email if I don’t have the same email as my visitation…I have the correct name,address ,etc my email is different now tho would it still send or I’m just allowed to send money and that’s it?

  5. JPayJT

    October 17, 2018 - 2:34 pm

    Hi Ann – That change is from the credit card companies, not JPay. Thanks!

  6. JPayJT

    October 17, 2018 - 2:26 pm

    Hi Michael – It applies to both. Thanks!

  7. Michael

    October 9, 2018 - 11:02 am

    Does the Georgia Senders Approval list only pertain to sending Money? What about email?

  8. Ann

    October 3, 2018 - 10:56 pm

    Can you please advise as to why debit and credit cards are now being processed as cash advances? It just switched this month…please don’t advise to call customer services, because I did and was on hold both times over 30 minutes.

  9. JPayJT

    October 2, 2018 - 4:44 pm

    Hi Neko – You can do so once you create a JPay account. Please do so on JPay.com. Thanks!

  10. Neko

    September 27, 2018 - 12:28 pm

    How can i get a vedio chat with my son and how can i send money

  11. JPayJT

    September 25, 2018 - 3:29 pm

    Hi Ann – The new list is specific to email, not money transfer. Thanks!

  12. Ann

    September 20, 2018 - 12:04 am

    With the new changes in Georgia as of 10.1.18 and them mandating email addresses be provided and 12 people added to an email list….are you still able to send money if your an approved financial person to send money and visitation list, but not the email list? Any help would be nice and clarification would be nice as the facilities aren’t really aware of how it works and/or the process. Thank you

  13. JPayModerator

    JPayModerator

    January 11, 2018 - 1:56 pm

    Hi Caroline – Please email support@jpay.com or call 1-800-574-5729 to speak with a customer service representative. They can assist you in making sure your account is properly set up as an approved visitor.

  14. Caroline

    January 9, 2018 - 2:28 pm

    Your account name does not match any name on the DOC approved list for this offender. Your name must match the DOC approved list for the offender in order to send money. To become an approved sender, please contact the offender.
    I just sent money to his account last wednesday, he was in the hospital and taken out of the system until yesterday, and now his jpay account says this when I am trying to deposit money this week. Is this because his jpay account needs to be reset my the prison for his approved list? or should it have automatically kicked back in when they put him back into the system? I can’t get anyone to return calls from the prison.

  15. Ann

    November 7, 2017 - 12:02 am

    How long does it take To update in the system after Ga DOC approved you for visits.

  16. JPayModerator

    JPayModerator

    November 2, 2017 - 12:50 pm

    Hi Paula – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative. They can assist you in making sure your account is properly set up as an approved visitor.

  17. Paula Brown

    November 2, 2017 - 9:12 am

    Despite being told by my offender and his counselor that I am on the approved list to send money, and verifying what they have it entered as, the site consistently says that my name does not match to send money.

  18. Editor

    April 18, 2017 - 10:59 am

    Hi Regina – Please send us a direct message, we’d like to gather some details regarding your experience.

  19. Regina Schindler

    March 12, 2017 - 4:55 am

    Am not at all happy with my experience of sending video grams to My Loved One….he’s at Montgomery State Prison here in Georgia…the issue is that the App (android) only allows me to record & send 10 seconds….while on both occassions I’ve been charged full payment of 3 stamps…ive still not received any email from jpay in regards to my issue

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