JPay Blog

Finding support…making it easier

Finding support during the incarceration process is important. When an individual is first incarcerated, there is an immediate ripple effect, impacting the lives of not only the person entering the prison system, but those that are closest to him or her as well. In addition, the challenges of the prison sentence can often be a burden to friends and family. Without the proper support system, one prison term can continue to affect a family for generations.

By connecting with organizations and families familiar with the process, there is a wealth of knowledge that you can use. No single person or family can (or should) take this journey alone, and it is important to seek the proper resources to aid in this trying time.


Consider implementing these few tips at the beginning of the incarceration process: 

  • Communication is key! By communicating as openly as possible, you can set expectations both for you, your loved one and your family.
  • Anticipate stressful times and prepare for them. These stressful times usually include when your loved one is arrested, transferred, reviewed for parole, released and holidays.
  • Make a plan and a budget. Often times the loss of a family member to the prison system can immediately change a family’s financial health. Start with a new plan, evaluate a new budget and consider additional employment if possible.
  • Continue to live your life and work on your own personal plans, goals and priorities.
  • Don’t be afraid to venture into social media. Over 2 million family members have a loved one incarcerated and many connect through different prison advocacy groups as well support forums online.


A few of many resources…

The JPay Forum is a great way to give and get support from others just like you. From finding a pen pal for your loved one, to finding a ride to a facility, the JPay forum offers many portals to connect with others in your state.  

The National Resource Center on Children and Families of the Incarcerated is the oldest and largest organization in the U.S. focused on children and families of the incarcerated and programs that serve them. Learn more here.

By building the right support system at the beginning of a prison sentence, the process can be made a little easier. Reach out, connect, and make a difference in the community of families behind bars.


Weekly Inspiration

“Don’t give up on the people you love. Your patience and faithfulness may be exactly what they need to make a complete turnaround.”
–Joyce Meyers



  1. JPayJT

    May 2, 2019 - 2:39 pm

    Hi Terry – We are sorry to hear that you have been separated from your only son. You can visit our Forum, by going to and at the bottom of the page, under social click You will be connected with families who can relate and address any and most of your concerns. Thank you!

  2. Terry

    April 30, 2019 - 5:27 pm

    My son is 19 and was just sentenced to 5 years on April 2nd. He is now at the Gurney unit and I have not heard from him since leaving the county. He is my only boy and I am missing him so much. I have nightmares and all I can do is cry. For now all I can do is pray for his safety. I will keep everyone in my prayers

  3. JPayJT

    April 17, 2019 - 10:45 am

    Hi Rob – Please visit our website at You must first identify whether or not the individual’s state participate in the tablet program. Thanks!

  4. rob

    April 8, 2019 - 11:01 am

    Where can I go to find JPAY tablets and the available and what prisons

  5. Glenn Mincey

    September 9, 2018 - 8:19 pm

    Hi my son Darion has been incarcerated since 2003 in Ga and he would love to have a pen pal via Jpay email if any of you young women between 25 – 35 are interested in writing and potentially building a friendly correspondence add him via Jpay email #1086759 Darion Mincey and hopefully both parties can add value to each other for days to come. Thanks Supportive Dad Glenn Mincey

  6. JPayJT

    June 25, 2018 - 9:51 am

    Hi Reginald – Please email and a Customer Service Representative will inform you of the steps to take to send your device to JPay so we can unlock it. Thanks!

  7. Reginald E Tate

    June 21, 2018 - 5:46 pm

    I was currently released from prison with jp5 tablet and it lock on due to me having to get it sync .but my question is how do get it sync without my messages being erase

  8. Vicki clark

    September 4, 2016 - 10:44 am

    I am the grandparent of a young 22 grandson who is in the Dooly State Prison located in Unadilla, Ga. I live in Maryland and find it difficult to visit him on a regular basis. He has no family support there in Georgia and it is tearing me apart. I wake up sometimes, in terror at what might happen to him there because he is so young. He did not kill nor rape anyone. Unfortunately, if you don’t know your rights and have no money, you can be doomed.
    What I would like is to hear from someone who live in the Maryland area and unfortunately have a love one housed at Dooly. I need to see his face.

  9. EDNA Sizemore

    September 1, 2016 - 10:16 pm

    Can someone help me about visitation hours and what days and how long you can stay . And about the Christmas party info

  10. Laina

    August 17, 2016 - 10:42 am

    Hello. My Husband in locked up is South Woods State Prison in Bridgeton Nj i no longer have a car i was wondering if anyone else has anyone in there that i can ride with. thank you

  11. lisa

    August 17, 2016 - 9:45 am

    My name is Lisa
    My son has been up state since he was 21 now 24
    He was taken when his son was 9months old who is now 4 years old
    and between me and his other grandmother we are raising him
    my son is or was to be coming home this Christmas.
    but now I’m not sure . reason being he was put in this program and upon completion
    he be release
    hes not a violent person he give you the shirt off his back
    he was in there for selling drugs saw the color green and thought he was untouchable
    any way I got a letter from him saying he was put in the hole for something he didn’t do
    he told them to view the tapes that they would see he was in medical at the time of the. innocendent
    they said they didn’t have to they got the word of a co
    really half of the co up there are liers this isn’t the 1st time
    my brother is a guard at one of the prisons and he told me there is a lot of unfair things that go on there but theres nothing we can do
    and here a good one ,they transferred my son somewhere and didn’t even tell anyone
    I’m his mother grown up or not . they don’t even have respect
    sorry had to vent and I apologize for my bad writing but I’m upset

  12. james

    August 13, 2016 - 1:35 pm

    My wife has been incarcerated since March 2016 .She got to hold our new baby girl once when she was a week old . If anyone knows how to speed up facility transfers please let me know so I feel safe bringing our baby to see her . Every mom needs her baby and every baby needs their mommy . Thank you

  13. Blanca S Rodriguez

    August 9, 2016 - 1:54 pm

    My son is in Amarillo and i live in Houston i had not seen him in 3yrs. and it is very difficult i have a heart condition among other health problems that prevent me from driving this long trip,i would like to no if anyone comes out this way from Houston i will be more than willing to share expenses with a family that makes this trip often,my son is ill at this moment i would really like to go more often if i could ,i no if there is a Blessing for me i will receive it plz. pray for my son as i will always continue praying for all of us that are going through these trying times,thank you

  14. Love Lane

    August 3, 2016 - 7:36 pm

    My husband has been gone seems like forever. He misses the birth of his first born child and hasn’t seen me (his wife) or his other daughter that he helped me raise. I haven’t seen him in 4 1/2 years he’s only held his babygirl once when she was 3 months old and she’s 3 now. Thank goodness for the new tablets. I sent my first email and video clip today. This time has been hard on him even if he doesn’t say, but when someone you love is locked up you do the time too. Instead of smiles when she took her first steps, I thought of him and how excited he was when he found out we were expecting. He took a piece of me and everyone who cherished him. It’s hard raising a little girl who asks when daddy’s coming home, a daddy that she doesn’t even remember. I’m ready for him to be by my side.

  15. gerri

    August 2, 2016 - 5:54 am

    my fiancée is at lexington a and. r in Oklahoma he is serving a 10 yrs sentence I’m very new to this stuff he has only been gone since July the 11 I no nothing about the system so if you have any info you think will be helpful please send it my way

  16. Judy Welch

    August 1, 2016 - 5:28 pm

    Hello all of you out there. My son has now been incarcerated for 4 1/2 years. It is all still such a blur and, like most of you, the family members you had have forgotten all about your loved ones and cannot face the moment. I too have had that issue. My family members have not even written my son nor went to see him. His father disowned him because he was too ashamed and worried that his “friends” or “work” would find out about his son. Well, I am his mother, and I will stick by him to the end. It is very hard going through this on your own. If you are in Texas, reach out to, Texas Inmate Families Association. They have been very helpful with questions or issues that have arisen. They have chapters all over the state. Mothers just like us that are lost that we cannot protect our “babies”. They have women and men that will just talk to you. They provide the support, information and assistance that is extremely helpful and supporting. All I can say to all of you is to be strong for your loved one because that is where their strength comes from. As long as they know they have you out here supporting them, they will survive. And, you will survive as well. God bless all of you and all of our loved ones going through these trying times. I hope this has helped someone. I know at first I was so lost, not being given any information on how things work and what you can and cannot do or resources that are available. Please reach out and you won’t be alone.

  17. Rhoda

    July 27, 2016 - 3:54 am

    If anyone has a family member in DRC in Detroit..Ryans correctional in detroit,,please respond,,i need him to know im ok and i didnt pass away in the car accident,,i miss him,,his name is fred hamilton,,im his love Rhoda,,please get a message to him if u heart is so heavy..i dnt know if he was hurt,they rushed me off the hospital and i was placed on life support,,but i survivex and he did to,,it was an accident..i love u fred

  18. Rhoda

    July 27, 2016 - 3:48 am

    My love is at DRC in detroit..its so hard to b without him..i dont know anything scared,worried,we was in an car accident and that was the last time i saw him,,i miss u fred..come home soon..please b good..u did so good out here,u worked hard,,took care of me, and the kids,,i love u and miss u so much…i hope to see u soon my love!!! Love always rhoda

  19. Kathy Miller

    July 21, 2016 - 9:35 am

    my boyfriend is serving time in Lansing correctional facility I just want him to know that I love him dearly,143 BABY!!!

  20. Nickki H.

    July 20, 2016 - 12:16 pm

    I’m looking for anyone who has a loved one at NCCI in the northern part of Ohio. It is a private prison. The town itself is small, madison. I would like to befriend someone on the area who would like to talk. I’m further south by the Cincinnati area.

  21. nita

    July 19, 2016 - 12:21 pm

    Hello, my sons birthday is today he has been locked up for 13 years I miss him so much. I hope he calls me today.

  22. Jacqueline Saucillo

    July 18, 2016 - 3:53 pm

    I have a son in Alger Correctional Facility up in Munishing MI

    I need to make sure he is doing okay.

    If anyone has a loved one there please email me.

    Jacqueline Saucillo

  23. Editor

    July 18, 2016 - 11:10 am

    Hi Ivy- Please contact our customer service at 800-574-5729 and they will be able to check the status of your money order.

  24. Mimi

    July 14, 2016 - 10:16 am

    I need. To talk to some one my wife , my best friend my life partner is incarcerated ans she seems to of forgotten about me ive done researching and found out she is been with so many other woman in there and im so depresses i need to know from her but she dont call nor write i need someone to talk to… How do i deal with this …

  25. Alegra Moore

    July 13, 2016 - 2:35 pm

    I’m trying to talk to my brother n law William Baker

  26. Ivy Watkins

    July 12, 2016 - 7:08 pm

    I have a son in Chatham. I recently sent him a US Postal Sevice money order (June 27, 2016) for 50.00 that was refused by your agency. I was notified by my son that it was returned because it was not authorized . As yet, (July 12, 2016) I have not received the money order. Can you explain the delay?

  27. arlee

    July 12, 2016 - 6:49 am

    Nicholas James Worden I love an miss you

  28. s.sanford

    July 11, 2016 - 11:11 am

    I am trying to get family and some type of community support for my son everyone acts like he’s just dropped off the face of the earth since he’s been incarcerated I can’t believe how his own sister and brother has never even bothered to take a call from him or write a letter my God a stamp only cost 49cents what in the world is the matter with this generation x and what happened to families coming together. God help us all.

  29. Diane Ronzino

    July 10, 2016 - 8:10 am

    Ellen, my friend and I have an on-line support group on Facebook for women with loved ones who are incarcerated. My friend, Isabel, has a son who has served 23 years so far of a life-sentence. I’m sure she will be a blessing to you. She visits him faithfully every month. The group is called “The Outside Sisterhood”. You are more than welcome to join us where we can encourage one another, pray for one another, and help each other with logistics if needed. The group is a “closed” group meaning only those who are members can read our posts. I look forward to “meeting you! Diane


    July 10, 2016 - 7:33 am


  31. Laura Hume

    July 8, 2016 - 6:50 pm

    I miss my fiance so much. I will cry all nightly until he is released. I miss him and love him very much. Love you lots Dennon Carroll Webb

  32. Ellen

    July 6, 2016 - 7:51 pm

    Hello I am looking to talk w/other parents who have adult children who will be incarcerated for a lon,long time. I am at a loss and just need someone who understands what and how I feel.

  33. Mrs. Rose

    July 5, 2016 - 4:36 pm

    Thanks for making it easy on the family, because its not easy. This is a blessing!! Mrs. Rose

  34. LaJanice Sanderson

    July 5, 2016 - 1:23 pm

    To my son that has never been in any trouble. I still am in shock and cry every night because you are where you are. It just isn’t right. Something is badly wrong with the picture that was drawn for all of your family. I love and miss you and can’t wait for the day this is all over. “Mom” once a parent always a parent no matter your age.

  35. Deirdra Nelson

    July 5, 2016 - 10:03 am

    How can you find out information about a inmates approval to be move to a program. He been approve just never let the prison and no one can answer why

  36. Sandra Miller

    July 4, 2016 - 8:23 pm

    If anyone has any information on how to get a parole for old law inmates, please let me know. My husband has been in for almost 30 years now, for a crime that others do now, plus more , and they get straight time, and out long before the nearly 30 years my husband has served . The parole board just keeps giving more time to him, even though for the last 20 years, he hasn’t been in trouble at all. Only one ticket for watching tv in a friends cell after the allowed time was up. He board here in Columbus Ohio is horrible. Please he’ll if possible.

  37. ann. cosma

    July 4, 2016 - 12:58 am

    Daniel Cosma its mom i miss you so much!!😓😳

  38. Katherine Sylvie

    July 1, 2016 - 1:31 am

    Never give up. It’s never too late. Life is a challenge, and I challenge life.

  39. Patricia Ramirez

    June 29, 2016 - 2:35 pm

    Hi Son 😁😗We miss you muncho!! Dont get into trouble please!! I heard its hard out there for a pimp… Im tryn ecery wich way to stay connected with you k.

  40. Editor

    June 27, 2016 - 10:37 am

    Hi Essie- Please contact our customer service at 800-574-5729 and they will be able to help you. Have a great day!

  41. essie rodgers

    June 24, 2016 - 12:08 pm

    i havent been able to sign up for a asks for my password but i can’t find a way to set up a account

  42. Deon Ray Draughn

    June 23, 2016 - 10:05 pm


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