JPay Blog

Email and Music in the Old Dominion

In a few months, two of JPay’s most popular services will arrive in Virginia Department of Corrections facilities: inmate email and the JP4 personal music player.  JPay already helps the friends and family members of Virginia inmates send money online and over the phone (since 2007), but with the launch of email and music, JPay customers will have more options than ever for supporting and communicating with their loved ones.

Email, which has never been offered before in Virginia, allows friends and family members to send regular text emails, as well as photo attachments and to receive replies by email.  Every email and attachment will need to have a JPay stamp, which usually costs around $0.30 (pricing varies by state, and specific stamp prices for Virginia have not been set).

JPay’s music program features the brand-new JP4 mini-tablet, which provides inmates with a way to listen to music and play simple games in their living units.  Inmates purchase music from the JPay kiosks, then download the songs or albums onto their JP4 player.  The JP4 (or the earlier version, the JP3) is one of JPay’s most popular products, as you can probably imagine, and is currently available in five states.

Inmates access both the email and JP4 music programs through JPay kiosks installed in the facilities’ common areas.  Kiosks are just beginning to be installed, and should be ready to go in a few months.

The Virginia DOC supervises 29,706 offenders as of August 2012.  Inmates are housed in 49 state-operated facilities, including 28 Major Institutions, 8 Correctional Field Units, 6 Work Centers, 4 Diversion Centers and 3 Detention Centers.  The largest facility is Greenville Correctional Center near Jarratt, VA, with a population of 2,686.



  1. JPayJT

    January 14, 2019 - 11:27 am

    Hi Jamie – Currently, you do not have the ability to purchase music on your loved ones behalf. If/when this changes, we will inform all customers. Thanks!

  2. Jamie davis

    December 10, 2018 - 9:42 am

    Why can’t I see the music tab ? My inmate has a tablet but I can’t send him music credits

  3. Editor

    January 6, 2015 - 10:53 am

    Hi Amanda,

    Currently, we do not offer “Media” services for the state of Florida. Your husband will have to inquire within his facility to get more information on funding his account. Please let us know if you have any other questions. Have a great day.

  4. Editor

    January 5, 2015 - 2:26 pm

    Hi Shelly,

    The “Email” section is removed from your account when your loved one does not have access to our email services at their facility. This can be due to a system maintenance, email restriction, or if your loved one being transferred within the facility. The email section of your account will appear once your loved one regains access to our services. Please let us know if you have any other questions. Have a great day!

  5. amanda rendon

    January 5, 2015 - 10:37 am

    I was wondering how do I add money to my husbands music account? he has been trying to add money through canteen on the order forms but he is currently at frankling in floirda and they haven’t come in over a month to pick up order forms. please help get him some more music he is tired of listening to the same thing everyday.

  6. Shelly

    January 2, 2015 - 9:26 am

    Can you please tell me why I can’t see the email tab on my account? It’s for WA state main facility. Is this a glitch? Is it no longer available? I used it before Christmas and then it disappeared. Would appreciate an answer. Thank you.

  7. Editor

    December 31, 2014 - 2:03 pm

    Hi Sheila,

    Your loved one can only have one “Media Player” at a time. Please let us know if you have any other questions. Have a great day!

  8. sheila

    December 6, 2014 - 10:33 pm

    can inmates have both the jp3 and the jp4?

  9. tracy

    July 15, 2013 - 1:39 am

    Come on, put the music and video visitation in Texas prisons. You would make a good profit for yourselves from it and some inmates that are in segregation and things like that deserve to atleast have something to do besides stare at four walls who never get out of there cells

  10. Tonya

    May 15, 2013 - 9:14 pm

    When will the mp4 be ready for Texas inmates this would be great for them to have ,it would truly make their time go by faster and it would calm them down …I’m praying Texas will jump on board ….

  11. angel

    May 2, 2013 - 10:22 am

    When will texas inmate get the tablet an mp3 player I hopen soon I love to get my babe one he don’t get out until 2018 I’m hopen texas gets it soon an video chat to cause live in colorado I can’t get to robertson until in abilene texas

  12. Editor

    April 30, 2013 - 8:28 am

    struck by admin

  13. Editor

    April 30, 2013 - 8:28 am

    Hi Ginger,

    Soon! The email function is in beta testing right now… it won’t be long!


  14. Mary

    April 29, 2013 - 2:31 pm

    Is there a place where I can go online to see the stamp rates for emails sent to prisoners in the VADOC system? Thanks.

  15. Ginger

    April 29, 2013 - 1:51 pm

    When will email be available, my husband has had his player for a while now and loves it, but we are impatient for the email :).

  16. Editor

    April 22, 2013 - 8:35 am

    Hi Dawn,
    Yes, they own the music they purchase. Upon release, they can send the JP4 to us at JPay to have the device unlocked, and when we send it back it works just like a regular player. All of the purchased music remains on the device.
    Hope this helps,

  17. dawn

    April 19, 2013 - 10:04 pm

    what about when they get out?can the music be downloaded onto home computer,or is it still owned by jpay?

  18. Christina

    February 26, 2013 - 1:05 am

    Hi…just signed up, however I’m wondering what services are offered for inmates in the state of California (ie…e-mail and/or online visiting)
    Thank you 🙂

  19. l.mann

    February 20, 2013 - 4:59 pm

    I think this is really awsome. For the ones who have a family on the outside it gives the children a opportunity to keep in touch and see their mother/father that is in prison.

  20. J Bowers

    February 18, 2013 - 1:23 am

    This WILL be great for those that have been somewhat remove from soceity. My LOVE ONE is over 600 miles/12 hr”+ driving. Mail takes 4 days,mailroom time,plus time to reply. IT WOULD ALSO BE GREAT “IF WEB CAM COULD ALSO BE INCLUDED AS AN OPTION FOR THEM WITH GOOD TIME” These folks may have some rights removed, HOWEVER, this is the 21st” century and they still need to be in soceity.

  21. Choo

    February 4, 2013 - 11:02 pm

    How can you send your own music to an inmate? Music thats not on the Jpay kiosks’ or is it impossible???

  22. Xmans-wife

    January 29, 2013 - 10:10 am

    Just ordered this last week from my husband, can’t wait until he gets the JP4 mini tablet. So glad VA DOC jumped on board with this product!!!!! Glad to hear email is coming with it also and the ability to send pictures.

  23. Ginger

    January 25, 2013 - 11:45 am

    Its about time, now if they could just get the video visitation from homes set up, that would be amazing. My husband was moved to over 9 hours away from me so I can’t go see him, he hasn’t gotten to see me or his kids in over a year…but this is a step in the right direction. Any idea when this will take place?

  24. Krystal

    January 16, 2013 - 10:13 pm

    When will e-mail be available to inmates at the Brunswick Work Center in Lawrenceville, VA????

  25. Robin

    January 10, 2013 - 12:46 pm

    @ Lisa If the facility do not show an email on the homepage for that facility then the facility do not have system to email.

  26. katina

    January 8, 2013 - 10:56 am

    i just wish they had it where that people that do nt have the money can talk to there love one for free if they can nt get there to see them

  27. cloudia

    January 8, 2013 - 1:39 am

    Can I send a emil to a inmate in wasco state prison

  28. Lisa Corona

    December 23, 2012 - 3:57 pm

    I have a question if anyone could help id appriciate it. Iv emailed through jpay befor to an inmate in Detroit an now im trying to email to someone in OK but on my homepage there is no option to email anywhere on it. I bought stamps an sent to the inmate already, but cant find how to email him…it omly shows me to send money part. Does this mean that this facility doesnt do emails an thats why the option isnt there? Or am i just missing sumthing? Please help me out, thank you.

  29. Raisa Deryabina

    December 14, 2012 - 2:30 pm

    This is good, congrats VA. I wish state of FL would allow JP4 players to the inmates in Sunshine state.
    They are doing emails already, but really need to step up to 21st century. Majority of inmates are young adults and music would do wonders behind bars calming them down and helping to pass time, I think it would be less violence too, it’s the win-win situation. God Bless you all.

  30. L.M. Kelley

    December 13, 2012 - 11:13 pm

    Thanks for offering the JPAY in VA. (email and music)Personally I view it as a method of educating an offender with the constant communication challenges facing his thinking about our environment. I see it as training, as we so well know today’s methods of communication are rapidly changing. Thanks again for considering those which are incarcerated.

  31. Tony

    December 1, 2012 - 9:14 pm

    Thank you so much for offering the music players to the inmates! I’m sure it will be a great help to the inmates to soothe and relax them as their time passes. Keep up the good work JPAY in VA! I can’t wait to buy the player for my brother and get him a bunch of songs!

  32. Sheila

    November 27, 2012 - 5:58 pm

    So glad this will be starting soon in VA. It will help this last year go by quickly. any idea on possible date? In January or Feb 2013? Thanks for additional information. Sheila

  33. Shannon

    November 7, 2012 - 11:15 pm

    Finally Virginia is moving up and allowing inmates the ability to send email messages. Way to step up VA

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