JPay Blog

The JP5mini is now available in Michigan!

For those of you with a loved one in the state of Michigan, your loved one can now purchase the JP5mini or the JP5s tablet. Additionally, JP5 media products including- stamps, accessories and music can all be purchased from the JPay kiosks located within each (MIDOC) facility.

 

Please be aware media credits are not available in the state of Michigan, which means only your loved one can purchase a tablet or stamps – you can’t do that for them.  If you have any questions or concerns, we ask that you contact the Michigan Department of Corrections directly or visit their website for more information.

 

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Effective February 28th, 2017,  JPay will no longer process payments for the Michigan Department of Corrections (MIDOC), as the department has transitioned to a new vendor. This means that JPay will continue to accept payments for the Michigan DOC up to February 28th, 2017.

 

If you used JPay (online, mobile app, or phone) to send money, sent money orders to JPay, or if you’re a cash customer and send money from Walmart or MoneyGram®, you will no longer have access to these services.

IMPORTANT: Other JPay services – including email – ARE NOT affected by this change; you can continue to use JPay’s communications services normally.

Additionally, JP5mini tablets – which can be used to read and write email, listen to music, and more – will soon be available in your loved ones’ facilities.

If you have any questions or concerns, we ask that you contact the Michigan Department of Corrections directly or visit their website for more information.

 

 

 

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258 Comments

  1. JPayJT

    August 1, 2018 - 9:14 pm

    Hi Marcy – The JPay tablets are not available in Indiana. Thanks!

  2. marcy

    July 30, 2018 - 10:06 am

    is jp tablet available in indiana yet?

  3. JPayJT

    August 1, 2018 - 9:26 pm

    Hi Shawniqua – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can look at your account and inform you why the photo was removed. It may not have fell within the email guidelines. Thanks!

  4. Shawniqua Smith

    July 24, 2018 - 10:06 pm

    Hello, I sent my loved one an article of himself on the news, and you all removed the picture. Why?

  5. Dianne Gallegos Larance

    April 26, 2018 - 5:38 am

    All the capabilities are awsum! I can only pray & hope my honey Jason Larance would be released to come home sooner than the whole 15 months! I sure need him here with my depression and stress being alone is really hard on me! But god knows i truely need him here! Thank You
    Dianne G. Larance

  6. Jade Trombetta

    March 6, 2018 - 8:54 am

    Hi Jamila – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you with making purchases. Thanks!

  7. jamila simmons

    March 4, 2018 - 11:00 pm

    hello jpay…I am trying to purchase this jp5 and purchase stamps but its declining me…..do you all service Chipley florida

  8. Jade Trombetta

    March 6, 2018 - 8:56 am

    Hi Shelly – The JP5 tablets are not yet available in Florida. When a deployment date is confirmed, we’ll ensure all customers are made aware. Thanks!

  9. Shelly Smith

    February 28, 2018 - 10:39 am

    Hello, is the JP5 available at the Brooksville Women’s correctional facility in Brooksville, FL?

  10. Jade Trombetta

    February 27, 2018 - 12:02 pm

    Hello – Please email Support@JPay.com and include your account information and the inmate ID number of your loved one. A Customer Service Representative will look into this issue for you. Thanks!

  11. D.L.S

    February 23, 2018 - 1:50 pm

    My loved one needs to replace his player but is being told he has no account, he used his account to purchase the first player, purchase all of his music library and stamps. How could he possibly not have an account? Can someone please help?

  12. Jade Trombetta

    February 21, 2018 - 3:31 pm

    Hi Libbie – the tablets will be available in late spring of 2018. Once they become available JPay will share all the information you need.

  13. Libbie

    February 21, 2018 - 1:37 pm

    when will the JP5.7 be available at Okaloosa Correctional Institution in Florida, What are the cost?

  14. Jade Trombetta

    February 21, 2018 - 3:35 pm

    Hi Carrie – The JP5 tablet is not available in Missouri just yet. When the deployment schedule is confirmed we will alert all customers. Thanks!

  15. Carrie

    February 18, 2018 - 2:33 pm

    Is the jp5 available in Missouri? If not do you know when it will be available?

  16. JPayModerator

    JPayModerator

    February 9, 2018 - 3:17 pm

    Hi Susan – At this time, the JP5 tablet is not available in Texas facilities. In the future if it does become available, everyone will be notified of its release and its features. Thanks!

  17. Susan Bonner Vian

    February 9, 2018 - 3:15 pm

    Will the JPay Tablet be come available anytime soon at the Mark Stiles Unit 3060 FM 3514, Beaumont,Tx 77705?

    Thank you
    Susan

  18. JPayModerator

    JPayModerator

    February 9, 2018 - 3:15 pm

    Hi Samantha – The JP5 tablet is available in the state of Michigan. Your loved one can order the JP5 tablet from the JPay kiosks located within his facility. For additional question, please contact our customer service at 800-574-5729 for assistance.

  19. Samantha Lepore

    February 3, 2018 - 11:30 pm

    How much is the JP5 in the state of michigan for G Robert Correctional Facility? they do not have pricing on the website yet.

  20. JPayModerator

    JPayModerator

    February 9, 2018 - 3:13 pm

    Hi Deborah – At this time, the JP5 tablet is not available in Arizona.

  21. Deborah L McGillan

    February 3, 2018 - 1:51 am

    Are any tablets available in any Arizona facilities? Some people say they are available at a few facilities. But then some people say they are not available in any Arizona facilities? I would appreciate it if you could clear this up for me. Also if you have any available information for the future could you please relay that to me? Thank you so much for your help. Deborah McGillan

  22. JPayModerator

    JPayModerator

    February 2, 2018 - 1:41 pm

    Hi Mary – The JP5 player is available at the Coyote Ridge Corrections Center in Washington. For more information on how to purchase, please email support@jpay.com or call 800-574-5729 to speak with a customer service representative. Thanks!

  23. Mary

    January 15, 2018 - 12:19 pm

    How much are the mini j players or the j5 players for washinton state at coyote ridge corrections?

  24. JPayModerator

    JPayModerator

    January 11, 2018 - 2:01 pm

    Hi Sarah – The price of the JP5 varies by state. The best way to find out pricing is to log into your JPay account on JPay.com and see which options are available for you to purchase on your loved one’s behalf.

  25. Sarah Pearson

    January 7, 2018 - 10:55 pm

    How much are tablets in Michigan are they available at Muskegon Correctional facility

  26. JPayModerator

    JPayModerator

    January 9, 2018 - 3:03 pm

    Hi Pam – At this time, the JP5 tablet is not available in Arizona.

  27. Pam

    January 5, 2018 - 5:26 pm

    when will the tablets be available in Florence, AZ?
    Thank you

  28. JPayModerator

    JPayModerator

    January 11, 2018 - 2:33 pm

    Hi Kesha – The JP5 tablets will not be available for purchase until spring 2018 in the state of Florida. We thank you for your interest in our products and services.

  29. Kesha

    January 3, 2018 - 11:15 am

    Hello my loved one at Hardee Correctional Institution they received a Flyer informing them of the jps7 tablets. I would like to know when they will be available to order?

  30. JPayModerator

    JPayModerator

    January 2, 2018 - 10:10 am

    Hi Dr. Mora – At this time, the JP5 tablet is not available in Texas facilities. In the future if it does become available, everyone will be notified of its release and its features. Thanks!

  31. Dr. Nori C. Mora

    December 29, 2017 - 5:54 pm

    Is the JP5 tablet available in Texas?

  32. Stacy

    December 28, 2017 - 11:56 am

    Hello are either of the tablets available in Texas? If so where would I got to purchase one?

  33. JPayModerator

    JPayModerator

    December 27, 2017 - 10:14 am

    Hi Marcy– Unfortunately, the JP5 is not available in the state of Indiana at the moment. Whenever we launch new services for states, we will alert all customers. Thanks

  34. marcy

    December 27, 2017 - 7:21 am

    are the jp5 available in indiana state prison?

  35. JPayModerator

    JPayModerator

    December 27, 2017 - 3:23 pm

    Hi Krystal – At this time, the JP5 tablet is not available in all Florida facilities. When it does become available for all, everyone will be notified of it’s release and it’s features. Thanks!

  36. Krystal King

    December 24, 2017 - 3:12 pm

    Hello is there a way I can find out if and when the Walton Count Correctional Institute will get the jp5 tablets?

  37. Pat Lewis

    December 11, 2017 - 12:46 am

    To anyone in Michigan who has purchased the JP mini, could you give some idea as to what they will cost when they do become available in our state?

  38. JPayModerator

    JPayModerator

    December 7, 2017 - 2:27 pm

    Hi Kathleen – To research your question, please provide us with the name of the facility your loved one is located in.

  39. kathleen webb

    December 7, 2017 - 1:45 pm

    how much is the tablet and are they available to women in Ohio prison?

  40. Susan

    December 2, 2017 - 10:31 pm

    Hello… Is the Jp5 tablet available at the Westville

  41. JPayModerator

    JPayModerator

    December 6, 2017 - 1:21 pm

    Hi Kim – We expect to announce new services soon. When all services do become available in Florida, we will be sure that all of our customers. Thanks!

  42. Kim monette

    December 2, 2017 - 11:58 am

    could you please notify me when the tablets become available in florida

  43. JPayModerator

    JPayModerator

    December 4, 2017 - 9:11 am

    Hi Lisa – At this time, our money transferring services are not available in the state of Michigan.

  44. Lisa Satt

    November 30, 2017 - 4:52 pm

    And how are you able now to send money to a michigan inmate?

  45. JPayModerator

    JPayModerator

    December 4, 2017 - 1:26 pm

    Hi Martha – At this time, we do not not offer the JP5 in the state of Texas. If it does become available, we will be sure to notify all customers in your state of the news. Thanks!

  46. Martha Perez

    November 27, 2017 - 1:11 pm

    Is jp5 tablet available in TEXAS??

  47. JPayModerator

    JPayModerator

    November 20, 2017 - 10:07 am

    Hi Angela – What facility is your loved one located at in the state of Virginia?

  48. Angela Stroud

    November 20, 2017 - 8:28 am

    Please notify me when the new JP5 tablet comes available in Virginia. Thanks

  49. JPayModerator

    JPayModerator

    November 20, 2017 - 10:15 am

    Hi Terence – Please be aware that your loved one does not have access to the Internet.

    The best ways to contact your loved one is to send an email (even with an attached photo or video). Please click on this link http://www.jpay.com/PAvail.aspx to see the JPay services and rates available at your loved one’s facility. Have a great day!

  50. Terence Whitley

    November 19, 2017 - 1:56 am

    Whats up Nephew, it’s a lot work setting this up with jpay, I think I was successful, if receive this then I was successful, Things ok on this end< i"m thinking about moving rite after X-mas I'm tired of this people shit , cant get shit fixed around here they have hired more help yet less is getting done, I have told them sons of God My money is green it spends anywhere in the usa, I hope you are in good health an spirit as well good mental health,keep your head up an stay in your books. Much love Uncle T.

  51. JPayModerator

    JPayModerator

    November 20, 2017 - 10:17 am

    Hi Russell – At this time, the JP5 player is not available in the state of North Carolina. We thank you for your interest in our products and services.

  52. russell

    November 18, 2017 - 10:34 pm

    Hey are the JP5 avavailable in North Carolina?

  53. JPayModerator

    JPayModerator

    November 13, 2017 - 10:32 am

    Hi Mrs. Dixon – The JP5 is not available in all Florida prisons at this time. When it does become available for all, you’ll be notified. Thanks!

  54. mrsDixon

    November 10, 2017 - 11:07 pm

    When will the JP5 player be available for AVon park correctional facility in FLorida?

  55. dawn king

    November 10, 2017 - 7:01 pm

    tablets will be coming to florida soon but could you please tell me are they running on charges or batteries and if they run on charging how would that be done

  56. marcy

    November 8, 2017 - 7:14 am

    Are they available in indiana state prison?

  57. Missy

    November 7, 2017 - 1:36 am

    Price on jp5 in Ohio please ?

  58. JPayModerator

    JPayModerator

    November 8, 2017 - 3:27 pm

    Hi LaTrecia – At this time, our Video Gram service is not available in the state of Missouri. When additional services do become available, we will be sure to notify all of our customers. Thanks!

  59. LaTrecia L Hendrix

    November 7, 2017 - 12:15 am

    Hello I was trying to figure how to attach pictures, and or send video gram to inmates in chillicothe Missouri.

  60. sandy Threagdill

    November 6, 2017 - 10:39 am

    Where can I get a owners manual for the JP5s tablet or the JP5 mini for my loved one.

  61. pam m

    November 4, 2017 - 2:02 pm

    My dad is 70 yrs old at a Michigan facility. His mini tablet receives photos sent with letters. Problem is when deleting a letter any photos attached are also deleted.
    Is there a way for them to SAVE PHOTOS TO THEIR MINI PAD first, then delete a letter?
    Being his age he is not very computer tech-ish. Other guys he’s asked also say they can not find a way to save a photo.
    If this is possible please send directions and I will pass along.
    If it is not an option at this time PLEASE consider creating one. With new prison mail rules in Michigan (11-1-17) inmates can no longer have photographs by postal mail. This would be great option in saving and keeping family photos, kids school pics, holidays, vacations, etc for our loved ones.

  62. Peaches

    November 3, 2017 - 4:47 am

    Hello….what’s the updated process of sending money to an individual

  63. Delica L Brown

    October 31, 2017 - 2:41 pm

    How much is the jp5 to my understanding they were free

  64. JPayModerator

    JPayModerator

    November 1, 2017 - 2:22 pm

    Hi Velma – As of right now email service are running as normal. Your loved ones emails could be flagged for review, which would cause a slight delay in delivery. If you’re still experiencing delays, please email Support@JPay.com and our Customer Service team will look into your account and see what’s causing the issue. Thanks!

  65. Velma Bark

    October 31, 2017 - 12:26 pm

    I have not been getting my e-mails for the past 3-4 days, I am very frustrated, The e-mails that I should be getting are very important with a time frame of getting information, please can you fix this problem, thank-you very much,.

  66. JPayModerator

    JPayModerator

    November 1, 2017 - 2:53 pm

    Hi Carrie – We apologize for the inconvenience you and your loved one may be facing. Please have your husband create a trouble ticket at one of the designated JPay kiosk at his facility detailing the issues he maybe facing for assistance. Thanks!

  67. Carrie Odum

    October 31, 2017 - 9:18 am

    My husband purchased your Jp5 tablet when it was available at the Chippewa West Facility in Michigan. This tablet has had a defect in it since day 1 and he has been following protocol for months now to get your company to stand behind its product and YOU HAVE NOT! Do I really need to get a lawyer and sue Jpay in order for you all to stand behind your product? And he is NOT the only one who has manufacturer default issues! Jpay has been very good about being a stand up company until now. I am very disappointed that instead of just standing behind your products you would rather force people to get lawyers and sue your company but your choice! So you can be expecting to hear from a lawyer shortly on my husbands behalf. FAMILY AND FRIENDS….DONT BUY THE TABLET FOR YOUR LOVED ONES BECAUSE THEY HAVE ISSUES AND JPAY DOES NOT WANT TO FIX THEM…CAUSES STRESS AND ANGER IN YOUR LOVED ONES!

  68. JPayModerator

    JPayModerator

    October 31, 2017 - 3:47 pm

    Hello Joshua – The option to send emails to your loved one in Missouri is still available. They’ll be printed out and given to your loved one. Unfortunately, the JP5 is not for sale in Missouri just yet. When additional services become available, all our customers will be sure to be notified. Thanks!

  69. Joshua

    October 30, 2017 - 4:14 pm

    When will tablets be available in Missouri for Farmington correctional center inmates? And can i still send emails through up at without them having tablets?

  70. JPayModerator

    JPayModerator

    October 31, 2017 - 3:45 pm

    Hello Nancy – At this time, the JP5 is not for sale in Missouri. When additional services become available, all our customers will be sure to be notified. Thanks!

  71. Nancy Hardy

    October 30, 2017 - 3:48 pm

    Is the JP5 mini available in the Missouri Prison Systems?

  72. JPayModerator

    JPayModerator

    November 2, 2017 - 12:48 pm

    Hi Sharlene – At this time, the JP5 tablet is not available in all Florida facilities. When it does become available for all, everyone will be notified. Thanks!

  73. sharlene Krawczyk

    October 30, 2017 - 12:40 pm

    Is the Jpay tablet available for Taylor C.I in Perry , Florida yet and how much is it going to cost and what’s going to happen to all the music they have purchased for their mp player?

  74. Teresa

    October 23, 2017 - 9:11 pm

    Is News stand available in GA Wheeler DOC? If so how is it set up?

  75. JPayModerator

    JPayModerator

    October 23, 2017 - 8:46 am

    Hello Beatina- The JP5 Mini & Snap N’ Send is available at the Saginaw Correctional Facility in Michigan at this time. For more information on purchasing a JP5 Mini, please email support@jpay.com or call 800-574-5729 to speak with a customer service representative. Thanks!

  76. BEATINA

    October 22, 2017 - 11:37 pm

    Is the jp 5 mini available at Saginaw Correctional Facility now? if so when can my love one purchase his. And is snap and send available as well?. If so can someone advise the correctional facility so they can relay the message.

    Thank you

    Beatina Marshall

  77. JPayModerator

    JPayModerator

    October 23, 2017 - 10:10 am

    Hi Suzanne – We are constantly working to bring more products and services to the state of Kentucky. You can write a letter to the Kentucky DOC encouraging the state to adopt new products and services.

  78. suzanne youngblood

    October 21, 2017 - 9:50 pm

    Can you please let me know if the tablets are available in Kentucky? If not, can you give me a date when they will be available? Thank you so much! 😉

  79. terri

    October 16, 2017 - 12:08 pm

    Is the JP5 Mini available in Texas?

  80. JPayModerator

    JPayModerator

    October 16, 2017 - 10:53 am

    Hi Scott – The JP5 tablet is not available in Florida at this time. When it does become available for all, you’ll be notified. We thank you for using our products and services, have a great day!

  81. Scott Fisher

    October 16, 2017 - 8:56 am

    Is the Jp5 tablet available in Orlando Fl?

  82. Theosha Washington

    October 14, 2017 - 5:46 pm

    Hello …How do I place the order for someone in Nottaway Work Center in Burkeville Virginia ??

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