JPay Blog

The JP5mini is now available in Michigan!

For those of you with a loved one in the state of Michigan, your loved one can now purchase the JP5mini or the JP5s tablet. Additionally, JP5 media products including- stamps, accessories and music can all be purchased from the JPay kiosks located within each (MIDOC) facility.

 

Please be aware media credits are not available in the state of Michigan, which means only your loved one can purchase a tablet or stamps – you can’t do that for them.  If you have any questions or concerns, we ask that you contact the Michigan Department of Corrections directly or visit their website for more information.

 

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Effective February 28th, 2017,  JPay will no longer process payments for the Michigan Department of Corrections (MIDOC), as the department has transitioned to a new vendor. This means that JPay will continue to accept payments for the Michigan DOC up to February 28th, 2017.

 

If you used JPay (online, mobile app, or phone) to send money, sent money orders to JPay, or if you’re a cash customer and send money from Walmart or MoneyGram®, you will no longer have access to these services.

IMPORTANT: Other JPay services – including email – ARE NOT affected by this change; you can continue to use JPay’s communications services normally.

Additionally, JP5mini tablets – which can be used to read and write email, listen to music, and more – will soon be available in your loved ones’ facilities.

If you have any questions or concerns, we ask that you contact the Michigan Department of Corrections directly or visit their website for more information.

 

 

 

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266 Comments

  1. JPayJT

    May 7, 2019 - 4:06 pm

    Hi Elaine – Thank you for the feedback. It has been forwarded for considerations!

  2. JPayJT

    April 24, 2019 - 12:52 pm

    Hi Jacqueline – Thank you for contacting US. Our records show that all received and sent emails have been successfully delivered. Also, money transfer is currently not offered in Michigan DOC. Thanks

  3. Jacqueline Slater

    April 23, 2019 - 4:31 am

    Is jpay email in michigan having problems as cannot connect…I’m in the UK but never been a problem in the past 10 months…is there a way for me to send money via jpay..I have a visa debit card but it’s UK issued…it’s very difficult for people from other countries to use all the services of jpay and the prison system as English bank account and bank cards are not accepted plus driving licence aren’t accepted as forms of identification therefore sending money is a problem…I flew from the UK to michigan and went to the prison to visit my friend even then I couldn’t use the payment system….I’m hoping jpay can help with that plus is there problems with the website thank you….

  4. JPayJT

    March 28, 2019 - 12:56 pm

    Hi Vickee – We are sorry to hear that your loved one is having trouble with his tablet. Please we understand that a ticket has been submitted We are please to say that he should receive a response soon. Troubleshooting steps will be provided to restore the device, if unsuccessful other solution will be provided. Thanks!

  5. Vickee Sand

    March 25, 2019 - 8:38 am

    My husband has had 5 tablets now because of DEFECTS in the product. How do we get a tablet that doesn’t have audio or download problems? He has submitted multiple trouble tickets for it and the replacements have been worse than the one he sent back.

  6. JPayJT

    December 12, 2018 - 11:16 am

    Hi Jean – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you with setting up an account. Thanks!

  7. Jean Thornton

    December 11, 2018 - 5:08 pm

    I am trying to set up a JP5 account with Todd Lane 748416

  8. JPayJT

    August 1, 2018 - 9:26 pm

    Hi Shawniqua – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can look at your account and inform you why the photo was removed. It may not have fell within the email guidelines. Thanks!

  9. JPayJT

    August 1, 2018 - 9:14 pm

    Hi Marcy – The JPay tablets are not available in Indiana. Thanks!

  10. marcy

    July 30, 2018 - 10:06 am

    is jp tablet available in indiana yet?

  11. Shawniqua Smith

    July 24, 2018 - 10:06 pm

    Hello, I sent my loved one an article of himself on the news, and you all removed the picture. Why?

  12. Dianne Gallegos Larance

    April 26, 2018 - 5:38 am

    All the capabilities are awsum! I can only pray & hope my honey Jason Larance would be released to come home sooner than the whole 15 months! I sure need him here with my depression and stress being alone is really hard on me! But god knows i truely need him here! Thank You
    Dianne G. Larance

  13. Jade Trombetta

    March 6, 2018 - 8:56 am

    Hi Shelly – The JP5 tablets are not yet available in Florida. When a deployment date is confirmed, we’ll ensure all customers are made aware. Thanks!

  14. Jade Trombetta

    March 6, 2018 - 8:54 am

    Hi Jamila – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you with making purchases. Thanks!

  15. jamila simmons

    March 4, 2018 - 11:00 pm

    hello jpay…I am trying to purchase this jp5 and purchase stamps but its declining me…..do you all service Chipley florida

  16. Shelly Smith

    February 28, 2018 - 10:39 am

    Hello, is the JP5 available at the Brooksville Women’s correctional facility in Brooksville, FL?

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