JPay Blog

25% Off JPay Tablets – Promotion Ends Friday, November 9th!

We know how important it is to stay connected with your loved ones, especially as we approach the holiday season.  As a special promotion, JPay is offering 25% off JP5 Tablets this week – ending 9pm EST, Friday, November 9, 2018!  Take advantage of this discounted rate and give your loved ones the gift of a new JP5 tablet!

If your loved one is located in Ohio DOC or West Tennessee State Prison (female population), they can receive a new JP5 tablet through the promotion if they are upgrading from a JP3/JP4/JP5mini or if they currently do not own a tablet.  All other participating locations can purchase a JP5 tablet without those restrictions.

Locations participating in the 25% off promotion include:  Idaho DOC, Minnesota DOC, Nebraska DOC, New Jersey DOC, North Dakota DOC (as well as DWCRC), Ohio DOC, TAFT Correctional Institution in California, West Tennessee State Penitentiary (female population) in Tennessee and Washington DOC.



  1. JPayJT

    April 22, 2019 - 12:29 pm

    Hi Linda – We apologize for the delay. Our records show that JOSHUA KUZLIK received and successfully synced his tablet to the kiosk since you sent JPay Support this message. Thanks!

  2. JPayJT

    April 22, 2019 - 12:21 pm

    Hi Richard – Our records show that your loved one received and connected his tablet to the kiosk. Thanks!

  3. JPayJT

    April 22, 2019 - 11:42 am

    Hello Bridget – Thank you for your interest in our products and services. The tablet program is currently not available. Thanks!

  4. Bridgett

    April 21, 2019 - 6:12 pm

    Do all Missouri prisons have Jpay tablets? I can’t verify whether or not Fulton Reception and Diagnostic Center has them or not. I read somewhere that Missouri was providing them at no charge to all inmates. Please advise on Fulton R & D Center. Thanks for your help!

  5. JPayJT

    April 18, 2019 - 4:46 pm

    Hi Yari – Thank you for bringing this to our attention. Tablet inquiries should be submitted using the kiosk by the individual. A representative, will get to and address ticket inquiry soon. In order to purchase a new tablet, your loved one must send a trouble ticket in order for a representative to change the status of your account. Thanks!

  6. JPayJT

    April 17, 2019 - 2:58 pm

    Hi Kacey -Thank you for your interest in our services. Currently, only money transfer service is available at Blackwater River Correctional Facility. Thanks!

  7. JPayJT

    April 17, 2019 - 2:50 pm

    Hi Kathy – Thank you for your interest in our services. Currently, only Money transfer and email services are available in Texas. Thanks!

  8. JPayJT

    April 17, 2019 - 10:56 am

    Hi T Davis – Please email or call 800-574-5729 to speak with a customer service representative who can help you. Thanks!

  9. JPayJT

    April 17, 2019 - 10:39 am

    Hi Benita – Please visit our website at You must first identify whether or not the individual’s state participate in the tablet program. Thanks!

  10. Kathy C.

    April 16, 2019 - 6:59 pm

    Are the tablets available in Huntsville, TX

  11. Kacey

    April 16, 2019 - 3:08 pm

    Does Blackwater correctional prison have these available?

  12. JPayJT

    April 16, 2019 - 12:09 pm

    Hi Elizabeth – Tablet services are available at Gadsden Correctional Facility. You can visit for information regarding how to get started. Thanks

  13. Elizabeth F Miller

    April 13, 2019 - 12:40 pm

    Are the tablets available at Gadsden Correctional Institute in Quincy FL?

  14. JPayJT

    April 12, 2019 - 4:24 pm

    Hi Cicely – There is currently a pilot program in certain facilities. However, the tablet service is not yet available to the entire NYDOC population. Thanks!

  15. JPayJT

    April 12, 2019 - 4:12 pm

    Hi Debra – At this time, tablet services are not available in Gatesville, TX. If/when we launch new services, we will inform all customers. Thanks!

  16. Debra Brown

    April 12, 2019 - 10:16 am

    Do they have this available in Gatesville, TX

  17. Cicely Russell

    April 11, 2019 - 4:48 pm

    Are Jpay tablets available in New York State Correctional facilities?

  18. Benita Judson

    April 8, 2019 - 8:16 pm

    How can I purchase a tablet for my love one

  19. t davis

    April 7, 2019 - 5:06 pm

    how much is jpay tablets in Michigan

  20. Yani Carmenate

    April 1, 2019 - 11:10 pm

    My husband has been having trouble with his tablet for months and has submitted numerous tickets regarding this matter and it has not been looked into, is there anyway I can buy him a new tablet?

  21. richard

    March 30, 2019 - 8:34 pm

    i purchased for my husband its been 60 days now and no tablet…how do i ensure that my money was even spent on this tablet…Where does my money go when i use jpay?

  22. JPayJT

    March 28, 2019 - 3:47 pm

    Hi Peter – We are glad to know you enjoy the service. If/when promotions become available, we will inform all customers. Thanks!

  23. Peter

    March 28, 2019 - 12:01 pm

    So sorry i missed this. I’m getting to know jpay tablets now and they look great!

  24. Linda Kuzlik

    March 25, 2019 - 8:14 am

    I ordered a media player tablet back on October 4th 2018. My son as of today still has not received it. I have been told numerous times by different customer service reps at Jpay when I call different answers on why he hasn’t received it. I just want to cancel this order and get a refund. My receipt conformation # 163461 ordered online October 4th 2018. I have never been told the same answer by anyone I have spoken with or anyone I have received an email from. I give up trying to find where it went to.

  25. Tia

    March 17, 2019 - 2:36 am

    Hi, can I send someone a tablet if they are in protective custody? I think that’s what it us called. He is not in general population. He is in Florence prison in Arizona

  26. Sally Boyd

    March 14, 2019 - 8:59 am

    Tablets ARE available in Nebraska. You’ll need to send the money to your loved one as they have to order it. You might be able to call JPay and order but I know for sure in mates mates can order as we purchased one over a year ago. It does take up to 45 days to receive and even though a little pricey and music expensive it makes a huge difference for the inmates. We can only send money and email from this end but inmates can purchase games,music, email and much more. Good luck!!

  27. Sally Boyd

    March 14, 2019 - 8:52 am

    A huge thank you to JPay. We got our issues resolved within 2 weeks of me posting a question on how to reslove the issues we had. A JPay rep reached out to me and the staff at TSP were more than willing to assist. We’d been trying to resolve this issue since October with no luck. Again THANK YOU for resolving this issue.

  28. Lauran D Best

    March 10, 2019 - 4:40 pm

    Is a tablet available in Virginia correctional facilities?

  29. JPayJT

    March 7, 2019 - 1:14 pm

    Hi Susie – This is not the experience we want you or your son to have. Please advise him to submit a support ticket through the kiosk, although his tablet is no longer under warranty, support may be able to provide troubleshooting steps in an attempt to restore the device. Thanks!

  30. JPayJT

    March 7, 2019 - 11:04 am

    Hi Carol – We are sorry to hear about the trouble your grandson is having with his tablet. Please have your grandson submit a trouble ticket, although his tablet is no longer under warranty. Support maybe able to provide troubleshooting steps. Also, please email or call 800-574-5729 to speak with a customer service representative who can help you. Thanks!

  31. JPayJT

    March 7, 2019 - 10:49 am

    Hi Joyce – At this time, the JPay tablets are not available at Nebraska at this time. If/when we launch new services, we will inform all customers. Thanks!

  32. Joyce

    March 6, 2019 - 7:47 pm

    I wanted to purchase a tablet for my son but dont know if it’s available in Nebraska can you provide more information?

  33. JPayJT

    March 6, 2019 - 1:26 pm

    Hi Melissa – If the facility does not have JPay he may not be permitted to utilize the tablet. However, it is his property to keep. Thanks!

  34. JPayJT

    March 6, 2019 - 1:18 pm

    Hi Nekida – Please email or call 800-574-5729 to speak with a customer service representative who can help you. Thanks!

  35. JPayJT

    March 6, 2019 - 12:18 pm

    Hi Sally – Please email or call 800-574-5729 to speak with a customer service representative who can help you. Thanks!

  36. JPayJT

    March 6, 2019 - 9:54 am

    Hi Melissa – There is a pilot program in CA currently. We will be sure to keep you updated if it becomes available in all of CA. Thanks!

  37. Carol Crowley

    March 1, 2019 - 9:34 pm

    My grandson got a JP5 player last January 30th. Now…these are not cheap! In December of that year…not even a full 11 months later the BATTERY SWELLED so the JP5 player cannot be used. He keeps being told there is only a 30 day or 90 day warranty….HOWEVER…a BATTERY that expands (and COULD EXPLODE!) is a DEFECTIVE JP5 player! THAT is not something he could do to ruin it. I feel like YOU owe him another JP5 player! We should not have to purchase on every 11 months! I have called JPay and he has sent in a multitude of requests. I am surprised that the prison hasn’t cone something about this as this battery is in danger of exploding! Through no fault of his! Not like we can just order another battery! PLEASE TAKE CARE OF THIS MATTER! Brian D Smith, 354155 Airway Heights, Washington state! AND…I cannot even find a price to replace it!

  38. JPayJT

    March 1, 2019 - 11:55 am

    Hi Carly – If you visit our website at, select prison search and click on Ohio. All the facilities and what is available will be listed. Thanks!

  39. JPayJT

    March 1, 2019 - 10:38 am

    Hello Sharice – At this time, there are no JPay tablets in Texas nor Colorado. If/when we launch new services, we will inform all customers. Thanks!

  40. JPayJT

    March 1, 2019 - 10:14 am

    Hi Angela – At this time, the JPay tablets are not available in North Carolina. If/when we launch new services, we will inform all customers. Thanks!

  41. Angela Laster

    February 28, 2019 - 6:33 pm

    Hello jpay just wanted to know if North Carolina have the tablets yet?

  42. Sharice

    February 28, 2019 - 11:14 am

    Can inmates in Colorado and/or Texas receive one of these tablets? If so, how can I order them?
    Thank you.

  43. Carly

    February 26, 2019 - 4:31 pm

    Are JPay Tablets available in all Ohio institutions?

  44. Melissa Marquez

    February 26, 2019 - 1:20 pm

    Can my nephew get access to the tablet? He is CA state prison Firecamp

  45. Melissa

    February 24, 2019 - 2:30 pm

    I have purchased a tablet for my husband he has transferred to another prison that does not have kiosk machine what can he do

  46. Nekida

    February 24, 2019 - 11:45 am

    I been trying to put the jpay app on my phone for months and it is not working

  47. Susie Lynch

    February 22, 2019 - 11:56 am

    My Son is in Fl prison (Lake Butler). He received his tablet and was charging it the other day. When he took it off it did not work!! They won’t give him another one, they said it was over 3 months. They said he had to buy another one!! I’m so upset because of the money he spent on music and games and the tablet!! They should at least work for a year!! He said you would loose out, because he spent a lot of money each month on games and music. That will happen if all these tablets break within 6 months!! Please try to do something!! They don’t have much in there!

  48. Sally Boyd

    February 20, 2019 - 5:30 pm

    Why cant the inmates number on the tablet be changed. We purchased a tablet and hundreds of dollars of music over the last 18 months. Now that my husband’s inmate number has changed after sentencing (hasn’t left facility) he is told that he’ll need to purchase a new tablet and music. The original tablet doesn’t even work because the number he had is discontinued. Please can you explain why the number can’t be changed and why that isn’t a disclaimer or listed anywhere prior to purchasing.

  49. JPayJT

    February 20, 2019 - 2:02 pm

    Hi David – Individuals in Virginia have the ability to purchase tablets. Thanks!

  50. JPayJT

    February 20, 2019 - 12:15 pm

    Hi John – When you log into your account at and select your grandson’s name all the services available will be visible. If he does not already have a tablet, the option to buy a tablet on his behalf will be visible. Thanks!

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