JPay Blog

25% Off JPay Tablets – Promotion Ends Friday, November 9th!

We know how important it is to stay connected with your loved ones, especially as we approach the holiday season.  As a special promotion, JPay is offering 25% off JP5 Tablets this week – ending 9pm EST, Friday, November 9, 2018!  Take advantage of this discounted rate and give your loved ones the gift of a new JP5 tablet!

If your loved one is located in Ohio DOC or West Tennessee State Prison (female population), they can receive a new JP5 tablet through the promotion if they are upgrading from a JP3/JP4/JP5mini or if they currently do not own a tablet.  All other participating locations can purchase a JP5 tablet without those restrictions.

Locations participating in the 25% off promotion include:  Idaho DOC, Minnesota DOC, Nebraska DOC, New Jersey DOC, North Dakota DOC (as well as DWCRC), Ohio DOC, TAFT Correctional Institution in California, West Tennessee State Penitentiary (female population) in Tennessee and Washington DOC.



  1. JPayJT

    January 4, 2019 - 1:14 pm

    Hi Audrey – At this time, JPay tablets are not available at PVSP. Thanks!

  2. Audrey Bacon

    January 2, 2019 - 2:10 pm

    Are the JP5S or mini tablets available at Pleasant Valley State Prison (PVSP ) in Coalinga CA?

  3. JPayJT

    January 4, 2019 - 3:15 pm

    Hi Connie – Your love one now has the ability to purchase a new tablet. Thanks!

  4. Connie

    January 2, 2019 - 1:32 pm

    My brother has been trying to resolve the problem he is having with his tablet not syncing. He has submitted numerous tickets and after months of frustration, the problem is only worse after it was rebooted. He wants the table deactivated and we will purchase a new one, but we don’t want to wait the 14 plus days for that to happen. So I called the Customer Service number and was told that there is NO ONE I can talk to about this and for him to submit another ticket. I am so incredibly disappointed with your company. It shouldn’t take months to solve a problem. Can you help us?

  5. JPayJT

    January 4, 2019 - 1:19 pm

    Hi Mark – JPay tablets are available in West Tennessee State Prison as a pilot program. Thanks!

  6. mark a novotny

    January 1, 2019 - 12:48 pm

    Are Jpay tablets available for Tennessee DOC?

  7. JPayJT

    January 4, 2019 - 1:23 pm

    Hi Stephanie – The 25% off promotion is no longer live. However, you can purchase a tablet for your loved one in Michigan. Please email or call 800-574-5729 to speak with a customer service representative who can help you. Thanks!

  8. Stephanie fisher

    December 31, 2018 - 7:14 am

    Elaborate is this for me more please…. can you get one for the inmate? And ourselves? I’m not quite understanding he’s in Michigan and I’m in Mississippi

  9. JPayJT

    January 7, 2019 - 3:52 pm

    Hi LaShawnda – JPay tablets are available in Florida State. Thanks!

  10. LaShawnda Hollenback

    December 30, 2018 - 3:59 pm

    Hello are the tablets available in Florida?

  11. JPayJT

    January 7, 2019 - 4:58 pm

    Hi Michelle – At this time, there are no plans to implement JPay tablet at SCI Benner in Pennsylvania. If/when we launch new services, we will inform all customers. Thanks!

  12. Michelle

    December 27, 2018 - 2:14 pm

    Trying to find out if Tablets are available for purchase for inmates in SCI Benner in Pennsylvania?

  13. JPayJT

    December 24, 2018 - 11:15 am

    Hi Lisa – If your loved one has submitted a trouble ticket then Customer Service will respond with next steps on how to handle the situation. Thanks!

  14. Lisa

    December 22, 2018 - 12:24 pm

    What do I need to do to help with a player that will not sink? Its under warranty, Just bought last month. A trouble ticket been entered by inmate.

  15. JPayJT

    December 21, 2018 - 3:18 pm

    Hi Johnny – You can email or call 800-574-5729 to speak with a customer service representative who can provide more information on tablets. Thanks!

  16. Johnny Taylor

    December 21, 2018 - 9:07 am

    Is there a list of areas available to the public that currently have the JPay tablets?

  17. JPayJT

    December 21, 2018 - 3:26 pm

    Hi Cassandra – JPay is not offering any discounts, however you or your loved one can purchase a new tablet. Thanks!

  18. Cassandra

    December 19, 2018 - 2:54 pm

    My husbands tablet broke, can you guys offer discounts for peoples whose tablets break?

  19. JPayJT

    December 21, 2018 - 3:26 pm

    Hi Airriyonna – The JPay tablets are available in Missouri and they’re available for free to incarcerated individuals. Thanks!

  20. Airriyonna Smith

    December 19, 2018 - 12:47 pm

    Are these available in St. Louis Mo, and how do I get it ??

  21. JPayJT

    December 21, 2018 - 3:27 pm

    Hi Douglas – JPay tablets are not available in Arizona at this time. Thanks!

  22. Douglas L Moose

    December 19, 2018 - 8:36 am

    are they available in globe arizona

  23. JPayJT

    December 17, 2018 - 5:07 pm

    Hi Diana, please email or call 800-574-5729 to speak with a customer service representative who can answer your tablet questions. Thanks!

  24. Diana

    December 16, 2018 - 12:34 pm

    I would like to know if and when if so the JP5 tablets will be available in Norton Kansas Correctional Facility?

  25. JPayJT

    December 17, 2018 - 5:10 pm

    Hi Erica- the JPay tablets are not currently available in Texas. Thanks!

  26. Erica

    December 15, 2018 - 4:25 pm

    How does the tablet work for my loved one in Texas? What’s the cost and does the tablet become there’s at the time of purchase or is it a rental? Thanks for your time

  27. JPayJT

    December 17, 2018 - 5:14 pm

    Hi Sonjay – Indiana is using a new vendor. We suggest you reach out to the DOC or facility to learn more about the new options. Thanks!

  28. Sonja

    December 14, 2018 - 10:57 pm

    Are the tablets available in Indiana?

  29. JPayJT

    December 14, 2018 - 12:06 pm

    Hi LCW – Illinois does not offer JPay tablets. Thanks!

  30. LCW

    December 14, 2018 - 1:18 am

    Hello, I saw that Illinois was NOT on the list for the promotion. However, I would still like to know if inmates in IL are eligible for this tablet? Thanks.

  31. JPayJT

    December 14, 2018 - 12:18 pm

    Hi Sandra – We suggest you reach out to the state Department of Corrections and inform them that you would like more technologies available for your loved one. Thanks!

  32. Sandra

    December 13, 2018 - 9:08 pm

    Who do I need to contact about getting a facility to participate in either emails or the ability for inmates to purchase tablets? Yes, I know it would be the facility but what department in the facility? I think this is a wonderful thing Jpay does in trying to help inmates stay in contact with family members and loved ones. No doubt doing so reduces the recidivism rate. It also gives the inmates an incentive to be on their best behavior.

  33. JPayJT

    December 14, 2018 - 12:36 pm

    Hi Latarsha – The 25% discount is no longer available. However, if available, your loved one can still upgrade to a new tablet. Thanks!

  34. Latarsha

    December 13, 2018 - 9:17 am

    Hello i was trying to find out if i purchase the small tablet can he upgrade later at a discount rate

  35. JPayJT

    December 14, 2018 - 12:42 pm

    Hi Carra – We apologize for the inconvenience. If your loved one submitted a trouble ticket then customer service will respond shortly…we appreciate your patience. Thanks!

  36. Carra Morgan

    December 12, 2018 - 6:23 pm

    We took advantage of this promo (after many issues trying to purchase) and my husband finally received his player today and…. it is NON-functional! The player will NOT activate sync and is NOT registered for him to use… Jpay we are NOT Happy! We pay a lot of money for your products and to use your services and experience so many problems and frustrations.
    It takes 15 days to respond when he files a HELP ticket…. what are we suppose to do? I call and they will not help me help him.

  37. JPayJT

    December 12, 2018 - 11:13 am

    Hi Stacy – You can fund your uncle’s media account through and then he can purchase the tablet. Thanks!

  38. Stacy

    December 11, 2018 - 9:58 pm

    Can I order a tablet on this site? My uncle said put money on his account and he can buy it but not sure which account to put the money on

  39. JPayJT

    December 12, 2018 - 11:14 am

    Hi Jorge – Your son can report the issue by submitting a trouble ticket through the JPay kiosk and Customer Service will help him from there. Thanks!

  40. Jorge A Montoya

    December 11, 2018 - 9:44 pm

    My son’s tablet is no longer working, how can it be repaired or replaced, thanks.

  41. JPayJT

    December 12, 2018 - 11:16 am

    Hi Brittany – JPay does not have any additional promotions planned for 2018. Thanks!

  42. B

    December 11, 2018 - 5:43 pm

    Will you guys be doing any Christmas promotions on the tablet again?

  43. JPayJT

    December 12, 2018 - 11:20 am

    Hi Mauro – Someone will get back to you shortly – we appreciate your patience. However, you can send your loved one money and they can purchase the tablet from the kiosk. Thanks!


    December 11, 2018 - 7:09 am

    I wrote maaany days ago at asking info about how to send a table to an inmate in Lousiana: no one never answered

  45. JPayJT

    December 12, 2018 - 11:22 am

    Hi Vaida – The 25% off promotion is no longer valid as we are outside the promotional time period. Thanks!

  46. Vaida bomberdy

    December 10, 2018 - 8:00 pm

    Is Washington state penitentiary included on the twenty five percent reduction of a machine and if so how much would the large one cost? Do I just put the money on his media account?

  47. JPayJT

    December 12, 2018 - 11:23 am

    Hi Erica – Please email or call 800-574-5729 to speak with a customer service representative who can give you more information on tablets. Thanks!

  48. erica Smith

    December 10, 2018 - 7:16 pm

    How much are the 7 inch tablets

  49. JPayJT

    December 12, 2018 - 11:24 am

    Hi Tammy – JPay tablets are only available for incarcerated individuals. Thanks!

  50. Tammy

    December 10, 2018 - 2:35 pm

    I would like one of these for myself, I am in California.
    Can I purchase one?

  51. JPayJT

    December 12, 2018 - 11:27 am

    Hello – Unfortunately, JPay tablets are not available in Texas DOC facilities. Thanks!

  52. Mazwest

    December 10, 2018 - 10:37 am

    Dear custermer service,
    Can you please inform me if Your IPay tablet latest version is available & costs in Tulia,Texas inmate facility? Thank you! I like to buy this for my grandson asap. For Christmas, how long does this can take to receive?
    My email is:


  53. JPayJT

    December 10, 2018 - 9:49 am

    Hi Peggy – Yes, New Jersey offers JPay tablets. For more information, please email or call 800-574-5729 to speak with a customer service representative. Thanks!

  54. Peggy

    December 9, 2018 - 3:33 pm

    Does new Jersey participate in this? How many changes is a tablet?

  55. JPayJT

    December 10, 2018 - 9:49 am

    Hi Ana – That’s great! Please email or call 800-574-5729 to speak with a customer service representative who can help you purchase your son a new tablet. Thanks!

  56. Ana Zorrilla

    December 9, 2018 - 1:49 pm

    Hi my name is Ana Zorrilla and I want to buy my son,Jovanny Bautista a tablet because he has one but is too little and has short memory and he wants to change for a bigger one I just wanted to know if you could revive the little one he has and give a credit so that I could buy him a bigger one

  57. JPayJT

    December 10, 2018 - 9:52 am

    Hi Larry – JPay does not offer tablets in Illinois at this time. Thanks!

  58. Larry

    December 8, 2018 - 10:17 am

    how much is a tablet at Illinois state prison J5 tablet

  59. JPayJT

    December 10, 2018 - 9:52 am

    Hi Donya – Please email or call 800-574-5729 to speak with a customer service representative to request a refund. Thanks!

  60. Donya Rork

    December 8, 2018 - 9:00 am

    I need refund of my stamp on here I don’t know how to write my husband now because the JPay will no longer be able nomore

  61. JPayJT

    December 10, 2018 - 9:53 am

    Hi Michelle – Unfortunately the 25% off promotion is no longer happening. Thanks!

  62. Michelle

    December 8, 2018 - 5:27 am

    I would like to know if my husband can get the tablets under the 25% off deal he is at C.S.A.T.F. thay are alowed to have the tablets there alredy i just wanted to know becuse im disabled and on a ci ed income and would love to be able to get him one for Christmas. Thank you

  63. JPayJT

    December 7, 2018 - 2:13 pm

    Hi Lillie – Please email or call 800-574-5729 to speak with a customer service representative who can give you all the details on tablets in Florida. Thanks!

  64. Lillie Justus

    December 7, 2018 - 12:01 pm

    Yes, I need to know if Norton CF-Central prison can have a tablet? How much is one? And how long to receive one? Also can he take it to next faculty he goes to, and when released does he take home?

  65. JPayJT

    December 7, 2018 - 11:43 am

    Hi Desarie – We suggest you reach out to the facility, as JPay does not service Pennsylvania with tablets. Thanks!

  66. Desarie

    December 6, 2018 - 7:27 pm

    My husband was just moved to SCI Camp Hill Pennsylvania 3 days ago. How do I buy a tablet for him?

  67. JPayJT

    December 6, 2018 - 9:28 am

    Hi Linda – Please email or call 800-574-5729 to speak with a customer service representative who can help. Thanks!

  68. Linda Kuzlik

    December 6, 2018 - 9:20 am

    How do I go about getting a refund. My son never received the tablet I ordered over 45 business days ago. Nobody can give me an answer to where the tablet is. I even put the tracking number in Fed Ex, UPS, and the USPS. Nothing comes up about where it is or where it went. Please help.

  69. JPayJT

    December 5, 2018 - 3:33 pm

    Hi Elba – The 25% promotion is no longer available. The timing is advertised in the blog post. Thanks!

  70. Elba De Jesus

    December 5, 2018 - 3:28 pm

    Hi, I would like to buy the tablet that is advertised with a 25% discount for an inmate of Taylor Correctional Ins. Amex. Please indicate how I do to buy through the Correctional Kiosk.
    If possible in Spanish, which is my language. I am using English translation.
    Thank you
    Elba Luz de Jesus
    Recluse Nefatli de Jesus # 956449

  71. JPayJT

    December 5, 2018 - 3:34 pm

    Hi LaVordon – JPay tablets are not available in Texas. Thanks!

  72. LaVordon Dye

    December 5, 2018 - 2:56 pm

    Are Jpay tablets available in Texas?

  73. JPayJT

    December 5, 2018 - 3:35 pm

    Hi Elba – The promotion is no longer available. However you can still purchase a tablet at full price if you like. Thanks!

  74. Elba De Jesus

    December 5, 2018 - 1:37 pm

    I want purchase a tablet with it 25% for inmate Florida. Can You help me in spanish please

  75. JPayJT

    December 5, 2018 - 1:34 pm

    Hi Nicole – Yes, JPay tablets are available in Virginia. Thanks!

  76. Nicole Owens

    December 5, 2018 - 12:06 pm

    Are the tablet’s available In VA Dept. of corrections

  77. JPayJT

    December 5, 2018 - 11:20 am

    Hi Sharon – JPay does not offer tablets in South Carolina. Thanks!

  78. sharon davis

    December 4, 2018 - 10:30 pm

    do you know if the tablets will be offered in any South Carolina facilities?

  79. JPayJT

    December 5, 2018 - 11:23 am

    Hi Jackie – JPay tablets are available in Nebraska. When you log into your account you should see the option to purchase the tablet. Thanks!

  80. Jackie d sanchez

    December 4, 2018 - 9:34 pm

    how do i buy this for my son..he is at DNE in Lincoln Nebraskan

  81. Randee

    December 4, 2018 - 9:24 pm

    I don’t know why some are commenting that Jpay tablets are not available. I know an inmate in Missouri that got his last week. First entry on here says none for Missouri. A Missouri inmate just got his. I want to know what is wrong with you app. Have to go to for email, etc. can’t send pics either because app does not worked. Has been reinstalled on several devices, no help. You do need an IT department. I’ve called and all they say is reinstall, no IT here. You aware of this problem?

  82. JPayJT

    December 5, 2018 - 11:25 am

    Hi Tina – JPay tablets are only available in West Tennessee State Prison. Thanks!

  83. Tina Shouse

    December 4, 2018 - 8:59 pm

    I was wondering if the tablets are available for whiteville correctional facility in whiteville Tennessee. Thank you

  84. JPayJT

    December 5, 2018 - 1:33 pm

    Hi Maria – Your loved ones can see the list of games available to them. Thanks!

  85. Maria

    December 4, 2018 - 7:41 pm

    how can we know a list of games availability?

  86. JPayJT

    December 4, 2018 - 3:09 pm

    Hi Candy – We do not have any current plans to offer a tablet promotion in Missouri at this time. Thanks!

  87. Candy Chavez

    December 4, 2018 - 2:53 pm

    Will the MDOC be involved any time soon with the tablet upgrade? Or ever offer a seperate media account to order what your friend or family needs? Thank you

  88. JPayJT

    December 4, 2018 - 5:28 pm

    Hi Twelah – You can order a tablet through your JPay account on the mobile app or – or through customer service (800-574-5729). You will see pricing when you log into your account and attempt to make the purchase. Thanks!

  89. Twelah L. lamb

    December 4, 2018 - 1:05 pm

    How do I order a tablet, and how much are they

  90. JPayJT

    December 4, 2018 - 5:31 pm

    Hi Patricia – Tablets are not available in Texas DOC facilities. Thanks!

  91. Patricia Williams

    December 4, 2018 - 9:21 am

    Good morning,

    Are JPay Tablets available to the Michaels Unit in Tennessee Colony, TX?

  92. JPayJT

    December 4, 2018 - 6:04 pm

    Hi Shirley – To communicated with your loved one, please use the JPay mobile app or your JPay account on Thanks!

  93. shirley a thomas

    December 1, 2018 - 7:09 pm

    hell0 Richie this is u sister Shirley seeing if it works love u

  94. JPayJT

    December 4, 2018 - 6:06 pm

    Hi Barbara – We do not have any more promotions scheduled for 2018. You can call customer service you will give you the 10% off pricing for Louisiana – 800-574-5729. Thanks!


    December 1, 2018 - 2:07 pm

    Please let me know when the JPay5 player will go on sale at the Department of Corrections, Dixon Correctional Institute in Jackson, LA. Also, the stamps

  96. Samantha McClure

    November 30, 2018 - 8:45 pm

    If you know anyone that needs a pen pal I’m free all the time and will gladly write anyone who sends me a letter… My address is 3461 S. 1000 E. Crawfordsville IN 47933

  97. JPayJT

    December 4, 2018 - 6:07 pm

    Hi Pamela – Only your son can request a new tablet through the JPay kiosk. For more information, please email or call 800-574-5729 to speak with a customer service representative. Thanks!

  98. pamela powell

    November 30, 2018 - 6:49 pm

    Is it any way I can purchase a JP5 tablet for my son in Coffee Correctional in Georgia. I’ve been trying to figure out how, initially they were given to all inmates and his is broken. Please help

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