JPay Blog

25% Off JPay Tablets – Promotion Ends Friday, November 9th!

We know how important it is to stay connected with your loved ones, especially as we approach the holiday season.  As a special promotion, JPay is offering 25% off JP5 Tablets this week – ending 9pm EST, Friday, November 9, 2018!  Take advantage of this discounted rate and give your loved ones the gift of a new JP5 tablet!

If your loved one is located in Ohio DOC or West Tennessee State Prison (female population), they can receive a new JP5 tablet through the promotion if they are upgrading from a JP3/JP4/JP5mini or if they currently do not own a tablet.  All other participating locations can purchase a JP5 tablet without those restrictions.

Locations participating in the 25% off promotion include:  Idaho DOC, Minnesota DOC, Nebraska DOC, New Jersey DOC, North Dakota DOC (as well as DWCRC), Ohio DOC, TAFT Correctional Institution in California, West Tennessee State Penitentiary (female population) in Tennessee and Washington DOC.

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441 Comments

  1. JPayJT

    August 19, 2019 - 1:56 pm

    Hello Brandy Adair – Thank you for bringing this to our attention. The individual should submit tablet inquiries using the kiosk. Once received, a representative will address his/her concerns. Thanks!

  2. Brandy Adair Colby Dingman

    August 18, 2019 - 7:44 pm

    My sister need a replacement ta let caus it never worked it the second one we have purchased..
    She cant call costumer service and I cant by her another one cause its showing she has one but no she dosent not a working one so what can we do ..please need an answer asap

  3. JPayJT

    August 8, 2019 - 12:08 pm

    Hi Wanda – Please be advised that your message was sent to JPay.com/Blog. If we can assist you with any questions or concerns please let us know. Thanks!

  4. Wanda Reynolds

    August 6, 2019 - 8:52 pm

    I wish my brother would call me

  5. JPayJT

    July 2, 2019 - 8:33 am

    Hello Joellen – Thank you for contacting us. Please keep in mind that the 25% of promotion has ended since November. In addition, from the list of options available to you “Buy Media Player” is what you select to purchase a tablet on your loved ones behalf. Thanks!

  6. joellen S.

    July 1, 2019 - 9:30 pm

    I cannot figure out how to purchase the tablet for Washington Corrections Center, Walla Walla WA. I do not have a link to do so.
    Music Home
    Send JPay Credits
    Music History
    Buy Media Player
    Music
    Fund Media Account
    This is all I see.

  7. JPayJT

    June 27, 2019 - 9:31 am

    Hi Janice – This promotion is not active, as it ended back in November 2018. Thanks!

  8. Janice Bradfield

    June 21, 2019 - 8:07 pm

    Is the coupon good for the Mini tablet?

  9. JPayJT

    June 19, 2019 - 12:53 pm

    Hi Kimberlee – Unfortunately JPay does not offer tablets in Illinois at this time. Thanks!

  10. Kimberlee Houser

    June 18, 2019 - 7:51 pm

    Is the jp5 available at the vandalia correctional facility in vandalia illinois?

  11. JPayJT

    June 10, 2019 - 2:19 pm

    Hello G Lane – Thank you for bringing this to our attention. The individual should submit tablet inquiries using the kiosk. Once received, a representative will address his/her concerns. Thanks!

  12. JPayJT

    June 10, 2019 - 2:18 pm

    Hello Pearl – Once an individual is released, he/she can send their JPay tablet to the address below and our team will be pleased to unlock it.

    JPay/Securus Technologies-Warehouse
    3220 Keller Springs Ste. 118
    Carrollton, TX 75006

    The unlocked tablet with all existing contents will be shipped to the address provided. Please allow up to 45 business days to receive the unlocked tablet.

    If the device IS NOT in working condition when we receive it, then you will receive a USB drive of your music only. Saved emails and attachments will not be included.

    To follow up on the status of the device, please contact JPay by email at support@JPay.com or by calling 1-800-574-5729. Thanks!

  13. g lane

    June 10, 2019 - 1:11 pm

    We have been dealing with trying to get my LO his player replaced since November 2018. Paid $137 for that thing and it had a defective ear phone jack. It has now been over 6 1/2 months since they promised to replace it. Last message he sent they said it would arrive on June 7th, today is the 10th and still no replacement. DO NOT tell me to do this: “If you have additional concerns, please call 800-574-5729 to speak with a customer service representative who can help you.” Thanks!

    I called the number and they said did not recognize my phone number so could not talk to anyone! Obviously I have a j pay account.

  14. JPayJT

    June 10, 2019 - 12:30 pm

    Hello Cliff – If you do not already have a JPay account, the easiest way is to create an account at http://www.JPay.com. Once the account is created and the individual’s name and inmate ID number is added, the services available will appear on your home page. There, you should see the option to purchase a tablet. If you have additional concerns, please call 800-574-5729 to speak with a customer service representative who can help you. Thanks!

  15. Cliff

    May 30, 2019 - 11:01 pm

    How do I buy a tablet for my brother in ADTC in New Jersey?
    What is available and how much are they?

  16. Pearl G. Smith

    May 28, 2019 - 5:09 pm

    My daughter is getting a new tablet where she is now, Gadsden Correctional Facility, Quincy. Fl. I have the one that was purchased from Jpay when she was in Georgia. I would like to get it unlocked, if possible. She is Rebecca Parkerson Varnadoe, Ga. D.o.C. # 06002756. I can give you her Fl. Doc if necessary. I am her Mom, Pearl G. Smith

  17. JPayJT

    May 28, 2019 - 10:11 am

    Hi Mary – If you’re loved one has access to accessories then they can only be purchased through the JPay kiosk by them. Thanks!

  18. MARY LOPER

    May 27, 2019 - 6:14 pm

    Can you tell me if you still have the headphones available or do they have to be ordered through their canteen.

  19. JPayJT

    May 22, 2019 - 2:16 pm

    Hi Cindy – Any tablet incidents must be reported through the kiosk with Trouble Tickets. We encourage your son to do that and Customer Service will work with him directly. Thanks!

  20. JPayJT

    May 22, 2019 - 2:14 pm

    Hi Robert – You can order a tablet from your JPay account. For more information, please email support@jpay.com or call 800-574-5729 to speak with a customer service representative. Thanks!

  21. JPayJT

    May 22, 2019 - 2:14 pm

    Hi Raymond – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative and they can answer your questions. Thanks!

  22. JPayJT

    May 22, 2019 - 2:13 pm

    Hi Joe – Unfortunately, JPay tablets are not available in Texas at this time. Thanks!

  23. JPayJT

    May 22, 2019 - 2:04 pm

    Hi Jeremy – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative to learn more about the JP5 tablets and pricing. Thanks!

  24. Jeremy

    May 17, 2019 - 1:46 pm

    I would like more information on the jp5 tablet for my brother in lorain county correctional

  25. joe

    May 10, 2019 - 10:18 pm

    Can i buy a jpay tablet for my brother? He is locked up on the Byrd Unit in Huntsville Texas.

  26. raymond ward

    May 10, 2019 - 8:30 am

    BARBARA J WHITEAKER HOW MUCH IS THE J5 TABLET TO SEND YOU THE MONEY FOR ONE SINCE I CANT FIND YOU IN THE SYSTEM LOVE RAY

  27. Robert C Wagner

    May 9, 2019 - 8:04 pm

    so how do I order and pay for a tablet for an inmate at Louisiana dept of corrections? and how much?

  28. Cindy Mercer

    May 8, 2019 - 6:59 pm

    My son is in Florida and a bunch of the inmates had their tablets fried at the charging stations this morning. What can be done about this?

  29. JPayJT

    April 26, 2019 - 11:57 am

    Hello Jan – We apologize for any miscommunication. Tablet prices varies and it depends on what size, if any is available. Our recommendation is to email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can probe and ask the necessary questions in order to address your concerns. Thanks!

  30. JPayJT

    April 25, 2019 - 4:50 pm

    Hi Michelle – There is only money transfer at SCI Camp Hill. If/when we launch new services, we will inform all customers. Thanks!

  31. JPayJT

    April 25, 2019 - 4:31 pm

    Hi Vanessa – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you. Thanks!

  32. JPayJT

    April 25, 2019 - 3:30 pm

    Hi Luna – Avenal State Prison only participates in our money transfer service. If/when we launch new services, we will inform all customers. Thanks!

  33. JPayJT

    April 25, 2019 - 3:02 pm

    Hi Lauran – Thank you for your interest in our products and service. Some facilities in Virginia participates in the tablet services. Simply visit our website at http://www.JPay.com. Then you select prison search, choose Virginia and then select the state. Thanks!

  34. JPayJT

    April 25, 2019 - 2:53 pm

    Hi Sally – Thank you for the information you provided. Thanks!

  35. JPayJT

    April 25, 2019 - 2:30 pm

    Hi Sally – We are glad to hear that your issue has been resolved. Thanks!

  36. JPayJT

    April 25, 2019 - 11:26 am

    Hi Tia – Thank you for your interest in our products and services. Florence AZ DOC only currently participates in JPay’s money transfer service. This means you are unable to purchase a tablet on your loved ones behalf. We will be sure to keep all customers informed, should this change. Thanks!

  37. Luna

    April 24, 2019 - 5:57 pm

    Can you please tell me if this program is at Avenal state prison? If not than when?

  38. JPayJT

    April 24, 2019 - 1:04 pm

    Hi Sussan – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you. Thanks!

  39. JPayJT

    April 24, 2019 - 10:13 am

    Hi Selena – Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative who can help you. Thanks!

  40. Selena Nichole Powers

    April 23, 2019 - 1:35 pm

    Which tablet is available at Gadsden correctional facility in Quincy Florida ? I already have the prices of the GP 5S and the JP five minutes I just need to know which one is available at Gadsden correctional facility in Quincy Florida please because we want to order her one Friday

  41. Sussan Sotelo

    April 23, 2019 - 1:42 am

    would like to get more information about the JP5 for a friend in Centinela state prison. I don’t know if they are allowed to have them. I really don’t want to ask my friend since i would like it to be a surprise. Can you help?

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